Target Corporation

Thanks for contacting Target on behalf of our guest [redacted] .I'm sorry to hear our about the lengthy amount of time wasted while trying to receive her Target.com orderI can only imagine their disappointment after taking multiple days from work to wait for a shipment that never arrived Shopping on Target.com is supposed to be fun and easy, including the successful delivery of shipments and I’m sincerely sorry that wasn’t their caseOur “PayPal Disclaimer Information" is visible to guest through our “Target.com Help Pages” and on the “Checkout Page” when guest selects PayPal as a payment option.Our guests are provided with this hyperlink “How do returns work if I pay with PayPal?" once the PayPal method is chosen"Shortly afterward an additional message will pstating "Since we can't credit your PayPal account, a refund will be issued in the form of a Target GiftCard if returned by mailA refund will be issued in the form of cash if returned to store".I realize when [redacted] purchased this item her intentions wasn't to return the shipmentBut, since the Sofa arrived damaged they decided to return it because it was no longer usableWith that being said, I completely understand her disappointment after being sent an eGiftCard in the amount of $for the returned shipmentAfter reviewing her order details, I confirmed a PayPal exception was madeAs a result, the $eGiftCard was closed and the full amount was refunded back to her PayPal account on 01/13/As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)591-3869.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

I am rejecting this response because: the item was returned to your company one day late on the 23rd and the 90 day frame was the 22nd I have a tracking number to prove this. I am not in control of the shipping it was not my fault your company received this late when I shipped it out before the 90 day frame. I want a full refund of $37.83 there was no promotion going on and I didn’t not receive any discount on this item. If you are speaking about the gift card applied to my order I had other items on their to use the gift card as well?? I won’t be shopping with your company again having to wait months for a refund because the item was one day late to your warehouse! I never got the gift card sent to that email either I am sure it was denied as well. I will be waiting for the full refund not a portion of it. Thank you you for your time,***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Target did not admit to any security breach on their part, but did tell me that there could be some individuals who tampered with gift cards in certain stores, and they are addressing the issue.

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] At this time we have no further resolution for the guest and we consider this matter closed As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received the refund from the customerThank you for all your assistance Sincerely, [redacted] ***

I am rejecting this response because: I don't know how many times I have to explain to Target, the item to be returned to them was too heavy for me to have taken to a store and again, I have contacted the bank and was told there was no refundSo, since Target is unwilling to try and work with me, I am out the money for this desk and I will not be returning to Target either in store or onlineI'm done

I am rejecting this response because: Poor customer service and a lame excuseBye Target I won't be shopping at your stores again

Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsTarget doesn’t have the ability to place orders without speaking directly with owner of the Target.com account at the time the order is being placedI agree that an order was placed and the guest was charged but the fraudulent activity didn’t occur with Target.com as we don’t have access to the guest’s personal financial informationI advised gst to contact his bank to dispute any chargesNo refunds or compensation will be issuedAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Target has sent me a separate mail and they have accepted to issue a refundThanks for helping me in resolving this issue with TargetThanks, [redacted]

I am rejecting this response because: Clearly you can see by the photo the pillow I received VSthe one I ordered If Target did their research (hence chat) they would see their representative suggested I reorder the pillow! Target is taking no responsibility to rectify their faulty shipping errors by the manufacturers they useI am so disappointed with their lack of customer service

I am rejecting this response because: Thank you for the response The coupon does not state that it cannot be used with any other offers This practice is very misleading and deceptive You should either update your purchasing abilities for customers, or correctly include a disclaimer on your coupons, or maybe even allow customers to choose which deal they would like to get Either way, I am still very disappointed that this coupon cannot be redeemed based on its terms Is there an alternative incentive you can provide me? Thank you - [redacted]

Thanks for contacting Target on behalf of our guest [redacted] I’m very sorry to hear that when she contacted us to cancel her order she was given the impression it was taken care of, but instead her item still shippedTarget strives to ensure that all of our guests get their items as quickly as possible, so once an order has been submitted it is immediately released for processingWe’re not able to make any changes to an order, other than cancelling the entire order, which is only available for a short time after placing the orderThis information can be found under “Can I modify my order after I place it”I show that the team member did request to cancel her order, but her order was too far past the cancellation stage so her order was shippedI can only imagine how confusing and frustrating this must have been and I apologizeOn 04/09/she was refunded for the cost of the item, $and provided an $Target GiftCard which was for the cost of the premium shippingThe guest has been issued a full refundThat GiftCard was sent to her email address and has a full refundIf she’d like the $to be refunded to her Discover card I’d be happy to deactivate the GiftCard and credit that amount to her cardAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of [redacted] We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

I am rejecting this response because: Target is well aware that thenthird party seller is sending refurbished items becauseni have now received twoTarget has also listed anphone number for me to call, but when I do, there customer service service representatives REFUSE TO ASSIST ME, stating that JENNA WILL CALL ME, BUT I HAVE YET TO HEAR FROM JENNA.Target is also regusing to credit me for the first returned phone even though it has been back in their possession for more tha a weekThe return tracking number is: USPS [redacted] .I would appreciate some REAL ASSISTANCE with this matter, and not some canned corporate replyI would also appreciate having my account show that your disgusting phone was returned to you so I am not double billed.If JENNA or someone at Target CANNOT CALL ME AND TREAT ME WITH PROPER RESPECT IN THIS MATTER, THEN I WILL HAVE NO CHOICE BUT TO TAKE THE MATTER FURTHER.I await a PROPER RESPONSE FROM SOMEONE AT TARGET, BECAUSE I AM NOT GOING TO CALL AND SPEND HOURS OF MY TIME ON HOLD WITH CUSTOMER SERVICE, ONLY TO BE TOLD THAT SOMEONE WILL CALL ME.Your customer service is absolutely atrocious!

Thanks for contacting the Target Executive Offices regarding the concerns of our guest [redacted] ***.I can understand how disappointing it must have been for her to receive her order missing pieces, especially since she was wanting them for family photos Unfortunately, the Holiday Shipping deadline was December and this also applied to replacement orders Although there’s no way for me to change the experience she had, I do sincerely apologize for the disappointment it has caused her I’ve sent her a $eGiftCard to invite her back for a better one.I also appreciate the time she took to share her comments and concern I’ll be sure to share them with our logistics team so we can continue to improve our internal processes.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] . I apologize for any frustration and inconvenience this has caused our guest. Based on my research, the order for the doghouse is past our 90-day return policy for any returns or exchanges. [redacted] may contact... the manufacturer for any warranty information or questions: Trixie Pet Products Inc., office: ###-###-#### or fax ###-###-####. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Thanks for contacting Target on behalf of our guest [redacted] Once an item is placed on Target.com we strive to process it right away so guests can receive it as soon as possibleIf an item is processed we are unable to cancel the order There is only a short window of time, usually less than minutes for guests to cancel their orderIt looks like [redacted] was able to cancel one of the items in her order because it had not been processedThe item [redacted] could not cancel was already processedI apologize for the inconvenience and frustration this may have caused *** Based on my research, we refunded [redacted] 12/16/for the item she could not cancelRefunds take 5-business days to reflect on the original form of paymentIt looks like the item will still be sent to ***USPS will be delivering this item since we could not reroute it to our online centerThe USPS tracking number is ( [redacted] ) [redacted] is getting this item for free since we've refunded her for itShe can keep or donate the item For future reference, our Guest Service number is (800) [redacted] not [redacted] It sounds like [redacted] made an error when dialing our Guest Service lineTarget cannot compensate [redacted] for the error that was made trying to call us at (800) [redacted] I am happy to hear [redacted] was able to protect her identify and information but we cannot compensate her for these services she paid for At this time I have no further options for the guest and Target considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted]

Thanks for contacting Target on behalf of our guest [redacted] I’m sorry to hear that her concerns regarding the damaged Dolce Folding Bookcase hasn’t been resolvedI confirmed a replacement order was created on 11/19/but, it was cancelled weeks laterAs of today, I’ve provided a full refund for the missing shipmentOur guest should receive the refund within 3-business daysAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Shanetra Target.com Guest Services www.target.com

Please see the attachment for my response

Thanks for contacting Target on behalf of our guest [redacted] I understand Ms [redacted] had a great deal of difficulty trying to place an order for two Uncharted PlayStation Slim Bundles during our Cyber Monday saleThere is a clear record that she was told by two separate team members that she could receive the discounted price retroactively after placing a new orderHowever, when she called back to place her new order, she was denied the pricing she was previously told she could have.I’m very sorry for Ms [redacted] ’s experience, and I appreciate her taking the time to let us know about the encounter she had with our supervisorWhile it is our policy not to price match during the week of November 24th – December 3rd, it’s also important to us that we attempt to honor recorded resolutions that team members offer to our guests.In this case, I’m more than happy to make an exception to our usual policyI have provided Ms [redacted] with a GiftCard for the price difference so that she may place a new order at her convenience for the price we promised herI have sent a GiftCard for $to Ms [redacted] ’s email which will arrive in – hoursI have also provided feedback on the team members she spoke with and rest assured we will use this as a learning opportunity to better support our guests for the futureAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com