Target Corporation

Thank you for contacting Target Corporation regarding the experience of our guest, [redacted] Included you will find our response to Ms [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions or concerns, feel free to contact Target Guest Relations at ###-###-#### and provide reference number: [redacted] Sincerely, Elizabeth Target Corporation Dear [redacted] , Thanks for contacting Target through the Revdex.com regarding your recent experience with the purchase of a Target GiftCardPlease accept my sincere apology for any frustration and inconvenience this has caused youI appreciate the time you took to speak with me and share the additional information that I needed to research your GiftCard concernI reached out to our GiftCard partners with the number you provided and they advised that the GiftCard had never been activatedI did try to research and locate the transaction using the information you provided, but I wasn't able to find this transaction at the Grossmont store on March 1st Since I was unable to locate the information as proof of purchase and without a receipt, we won’t be able to assist with the replacement of the GiftCardI understand that our apologies may not completely eliminate your frustration, but I hope you will continue shopping with us and that we provide you with the great service that you deserve in the futureSincerely, Elizabeth Target Corporation

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Mr [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at 800- [redacted] and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com Hello [redacted] , Thanks for contacting Target through the Revdex.com regarding your recent experience using couponsI’m sorry for any disappointment Here is some helpful informationThe value of a coupon will be applied up to the reduced price of the item and any excess value will not be applied to the transaction totalFor instance, if the item’s price is reduced, the coupon’s value will be adjusted accordinglyThis may happen when multiple coupons or discounts (promotional GiftCard offers) are being used for the same item To see the Target coupon policy, please visit http://coupons.target.com/There you’ll also find FAQs and can print coupons to use in stores and online We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] *** Please accept my sincere apologizes for the aggravation that Mr [redacted] experienced trying to purchase the TrackMania Turbo game for PSOur online and store prices do varyThis game was on clearance online, which is why the price is $After the item went on clearance, it sold out, which is why it is only available to be purchased in the storePer our price match policy, we don’t offer a price match for clearance itemsThis information can be found on Target.com/PriceMatchAt this time, we are unable to honor the clearance price of the item he was looking to purchase As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest D [redacted] ***. I apologize for any inconvenience this has caused our guest. The missing parts to [redacted] order for the patio love seat have been shipped by FedEx with tracking number [redacted] . The estimated delivery date is 5/14/16. I’ve... sent a $25 Target eGiftCard to [redacted] email address. He should receive the eGiftCard within 4-24 hours which can be used on Target.com or simply print it to use in stores. I know I’m not able to change what [redacted] has already experienced, but I have confidence that if he uses the eGiftCard toward a new order he’ll have a much better Target.com experience. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.

Thanks for contacting Target on behalf of our guest [redacted] I can only imagine her disappointment when she realized she never received a shipment containing the boys’ jeans from her Target.com orderI know when she contacted Target regarding this matter she expected a fast and quick resolution and this clearly hasn’t been the case; I’m deeply sorryA manual refund of $was issued to her REDcard Debit Card on 03/25/for the boys’ jeansShe’ll receive the refund within 5-business daysI’ve taken a look at her order and due to a system error, her replacement order was stuck and couldn’t be shipped out to her which is why she never received the items within the timeframe initially providedI’ve shared her experience with our technical teams to determine the cause of the system error to make sure her experience doesn’t happen againTarget strives to provide our guests with an effortless guest service experience and I’m sorry misinformation was provided to her time and time againI’ll follow up with the team members that she spoke with and their leaders to provide coaching to ensure correct information is being shared with our guests going forwardI recognize there are many options on where [redacted] can shop, and that’s why I truly appreciate that she’s been a loyal Target guestI’ve sent her a $Target eGiftCard to her email addressWhile I know I’m not able to change what she’s already experienced, I have confidence that if she uses the eGiftCard toward a new order she’ll have the experience she’s come to know and love from TargetI understand my apologies may not completely eliminate [redacted] ’s frustration, but I hope she’ll give us another chance and continue shopping with usAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] As she’s mentioned, our guest has previously contacted Target and her contact is being handled by our Executive OfficesI’ve spoken directly to [redacted] and have provided her with a resolution by phone on 06/06/In addition, I’ve provided her with my direct line and have encouraged her to contact me directly with any additional questions and/or concerns she may haveHearing about [redacted] ’s experience is important in helping us make sure her experience doesn’t happen again and I truly appreciate the time she’s taken to bring this matter to our attentionAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] .I’m so sorry to hear about the disappointment we’ve caused our guest after being informed her shipment wouldn’t arrive until after ChristmasThis holiday season Target provided our guests with the option to receive selective items before ChristmasDue to the large increase in orders we were informed that there could be a possible delay with deliveryAs a result, many of our guest received a triggered email informing them that their shipment could possibly be delayedWe understand shopping for the holidays can be a stressful time of the year and it was never our intention to add to this stressAfter reviewing her shipment details, I was happy to confirm that two of her items did arrive on 12/23/However, the third shipment didn’t arrive until Monday 12/27/2016.I recognized the frustration our guest encountered after being informed that her order couldn’t be cancelledTarget takes great pride in processing orders as quickly as possible for our guests, and the window of opportunity for modifications to an order is less than minutesAlthough, her order had not been placed on a delivery truck at the time of her call, the fulfillment process had already been initiated on her order, which precludes any of the changes she requested.If for some reason, these items are no longer needed the guest is more than welcome to return them back to Target.com or to her local TargetI know this hasn’t been the best online experience for our guest but I hope she’ll give us another chance to provide her with the service she deserves.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] I’m very sorry for any frustration and inconvience she experienced when she was refunded by Target eGiftCards rather than to her PayPal accountI can only imagine her disappointment when she was told that the method of refund is based on her payment Under “How will I be refunded for my return?” in the help section on Target.com it does state that if you made a purchase using PayPal, a refund will be issued in the form of cash if returned to a store, or in the form of an electronic Target GiftCard if returned by mail I’ve made an exception and deactivated those eGiftCards, as a result a refund to her PayPal account was processed As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting us Target on behalf of [redacted] T [redacted] We reached our guest to address their concerns and located the gift cardsAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, GiftCard Operations

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] I attempted to contact our guest by email but have not received a response Included you will find our response to Ms [redacted] As always, we appreciate the assistance you provide us with our guests If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com Dear ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenienceTarget’s Refund Policy continues to evolve to align with competitors while still offering great guest service throughout the yearTarget’s goal is to provide a great guest experience by attempting every return via a Receipted return, Receipt Look-Up, and our No-Receipt accommodation Most unopened items in new condition and returned within days will receive a refund or exchangeSome items have a modified return policy noted on the receipt, Target policy board (refund exceptions), Target.com or in the item departmentItems that are opened or damaged or do not have a receipt may be denied a refund or exchangeWe empower our stores to make the right decisions for our guestsIf you have your receipt please return to the store and request to speak to the Guest Service Team LeaderThey’ll make every attempt to assist youYou can also give our Guest Relations team a call at ###-###-####We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yoursSincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I’m sorry to hear that ***’s order hasn’t arrived yetBecause her shipment is well past the estimated date of arrival we can consider the package lost in transitI’ve gone ahead and issued a replacement order ([redacted] ) for ***She will be notified that the order has been created and will receive tracking information once it ships [redacted] can expect the package to arrive within 5-business days once the package ships If [redacted] needs any assistance in the future she can call us at ###-###-#### and we would be happy to help As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: It fails to respond to my complaint - specifically that Target has failed to honor the terms and conditions under which it issues (for purchase, via advertised promotion, or in compensation or refund) its gift cards Alternatively, Target is falsely or deceptively advertising the terms and conditions of its gift cards Again, the terms and conditions provided to consumers either with physical cards or online provide for NO restrictions on card use online or in store Nor is there any notice that additional terms and conditions may be found elsewhere and this limitation is so difficult to uncover that Target's own representatives struggled to direct me to any place that this limitation was noted at all, and agreed that it was not listed in the terms and conditions on the gift card page Target cannot refuse to honor these terms particularly where their phone reps have the ability to - but are under direct instructions to refuse to - combine gift cards into a single card to allow consumers to use cards without restriction in online orders

Thanks for contacting Target on behalf of [redacted] *** As Target advised her in her PayPal dispute (PP- [redacted] ), her refund will be processed when she returns the defective VTech Kidibuzz back to Target.com I’ve shared her experience with the appropriate team to look into why the item may have arrived in the condition that it did As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] At this time we have no further resolution for the guest and we consider this matter closedAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com

Initial Business Response / [redacted] (1000, 11, 2016/02/12) */ Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] We've attempted to contact our Guest by phone and email and are currently waiting for a responseWe'll get back to you with our resolution as soon as we receive a response from our guest As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Initial Business Response / [redacted] (1000, 10, 2015/12/31) */ Thanks for contacting Target on behalf of our guest [redacted] I'm very sorry to hear that our guest expected to receive the digital PlayStation gift card within an hourThose aren't the expectations which are listed on our site so I apologize for any confusionI've attached a screenshot which shows that our delivery time is within four hours for digital gift cards The PlayStation gift card was delivered on 12/25/at 11:am which was within the four hours once the order was approved Please keep in mind that Target's acknowledgement of an order means that your order request has been received; it does not mean that your order has been accepted or shipped or that the price or availability of an item has been confirmedThis information can also be found under "Availability, Errors, and Inaccuracies." All orders that are submitted are sent to our order verification team for reviewThis team reviews each order and ensures that there are no red flagsDue to the busy holiday season this team was inundated with orders and as a result some orders didn't process right away I'll certainly share their comments about having digital gift cards delivered faster with our gift card partnersOur team is always looking to make the shopping experience better for our guests As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted]

I am rejecting this response because: what gives them authorization to withdraw money from your account after the subscription was cancelled weeks prior ? Then they state - business days to get a credit? This is classic poor business practice and extremely poor customer service ! Also I was told the line about the tech department at least different times ! My family and friends will not shop target again

The guest has been refunded for three of the four items that she states she still hasn’t received. Although the UPS Hub confirmed that the package containing the Vacuum was picked up by [redacted] who was able to provide identification, I went ahead and refunded her for the Vacuum. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted] We received a shipment from [redacted] which our Returns Center found to include an assortment of random household items unrelated to Jay’s orderA refund has been denied and the items he sent to us are being returned to him via mailWe want to make sure that [redacted] enjoys the items he purchases from us and so for all of his future purchases, we invite him to exclusively shop the great selection of items available in his local Target store.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because:I have no idea what the response means - I do not think that Target.com has no understanding of what the issue is aboutThis is so unbelievably frustratingdon't they have any record of the transaction at all?! How do they come up with boxes?!?! I called them and explained the case at least 7-times and I have a record of emails I wroteI never received my order!!! I am charged for an order I never receivedI have ONE box here that came INSTEAD of my order