Target Corporation

Initial Business Response / [redacted] (1000, 5, 2016/02/29) */ Thanks for contacting Target on behalf of our guest [redacted] ***Upon receipt of your contact, we reached our guest to address their concerns I reviewed the guest's order summary and show that of promotional eGiftCards was successfully deliveredI went ahead and sent new Target eGiftCards in the amount of $each to the email address attached to the order Depending on the guest's email account settings eGiftCards may be sent to their spam mail, I advised the guest to make sure and check those inboxes as well, and account settings As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) They are finally sending me the gift cards

Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ Thanks for contacting Target on behalf of our guest [redacted] We've attempted to contact our Guest by phone and email and are currently waiting for a responseWe'll get back to you with our resolution as soon as we receive a response from our guestAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] using reference number [redacted] Sincerely, Nancy Target Corporation

I am rejecting this response because: It is unacceptable to say that an item that was purchased at your store can't be returned when the exact same item was being presented for return, unopenedI don't know what the stores policy is for inventory management, but it shouldn't be hard to verify that an item sold to one of their customers came from their storeIf the item doesn't match what's on file, then that is an issue that Target has, and I don't understand why this continuously is being put back on the customerI have been attempting to return this item for over two weeksIf Target is claiming that they sold me an item that they can't verify, then that is a legal issue that Target has, because they shouldn't be selling items that don't match the information that they possessTarget needs to figure out what specifically they did, because now due to the actions of their customer service center and their employees, they are attempting to leave me with a Fitbit that they opened

The Air Hogs model that he ordered and was mispriced was taken off of Target.com and it’s still not available for purchase online I’m unable to change the price of the item when it does become available so there are no further options that I’m able to provide As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because: this is very unprofessional I explained everything I had to go through and you honestly take no note of it at the bike was replaced within the days however instead of giving me a new replacement I was given a used bike that literally fell apart the wheel the pedals it would cost me $to fix all I want now is to either get a brand new replacement as I should have or just return for a refund this is all I ask please make this right target has put me through so much and after all I got a used replacement seriously I was in middle of a mile ride and I got stuck because the bike fell apart please I would be fine of returning for a refund but would rather get a brand new replacement I put so much of my own money into it but it keeps falling apart this is terrible all I ask is you take into consideration what I have said and do the right thing please I saved up my money for this bike for a long time and now I got no money and no back

Thanks for contacting Target on behalf of our guest [redacted] I’m sorry to hear that [redacted] wasn’t able to successfully place an order off of a registryWhen an order is created from a registry, the shipping address will automatically default to the recipient’s addressThe purchaser would have to find the registrant’s list and place a check mark next to the item(s) that guest wants to purchase, add the items to cart then check out from thereThis process will default the shipping address to the registrant’s address, unless if the purchaser chooses to change the shipping address to a different oneI show that ***’s order [redacted] wasn’t submitted through a registry, but it was checked out from her Target.com shopping account which has her address as a default “ship to” addressThis is the reason why her address is on the order instead of the intended recipient’s addressI understand that [redacted] wanted to cancel the order or update the shipping address after she realized that the order was sent to the wrong addressUnfortunately, when an order is submitted, there is a very small window to cancel the orderWith that being said, Target team members aren’t able to update or modify the order after that short amount of time is pastIf our guest tried to cancel the order online after she received the order acknowledgement email, there might be a great chance that the order be cancelled successfullyI show that a team member submitted a cancellation request when [redacted] called on 04/10/and the cancellation request isn’t a guaranteed processHer order may be cancelled or shipped, in her case the order shipped with FedEx standard shipping serviceIn this case, I’m able to re-route the package to a different address, other than what’s showing on the order, or to have it returned to our return center at no additional cost to the guestIf [redacted] would like to have the package rerouted to the recipient, she has to provide us the recipient’s address and if she doesn’t have the recipient’s address, I’ll re-route it back to our return center for a full refund and she is welcome to reorder the item online I’ll personally track this shipment and when it’s in transit with FedEx, I’ll intercept it back to our return centerOnce the order is returned, a refund will be processed and post back to ***’s payment within 7-business daysAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] *** I'm sorry to hear about the experience [redacted] went through trying to resolve his Target GiftCard issueWe were able to determine that Target should have refunded the unrecognized orders [redacted] had called outWe have taken the necessary steps to resolve [redacted] 's complaintNo further follow up is required As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:The iPad Air 2 order is the only order that was charged that tax rate. I invite you to go and look at all my past orders and look at the tax rate charged on each. You will see they were all charged at half the tax rate as the iPad Air 2 order and they are STILL being charged at the lesser tax rate. Please explain to me why ALL my other orders besides this one were charged at 4-5%.My shipping address hasn't changed in five years and it is the same at checkout and order confirmation as it is at the time of shipment.I'd also like to mention I bought an Apple Watch direct from Apple instead of Target. The Watch was $399 before tax. Guess how much tax they charged me? $15.I was not charged the correct amount of tax and will continue to fight for an explanation and remedy until I am satisfied.Simply repeating the same robotic answer each time I contact you is not going to suffice.

Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ Thanks for contacting Target Corporation regarding the experience of our guest, [redacted] Included, you will find our response to [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions or concerns, feel free to contact Target Guest Relations at (800) [redacted] regarding case number: [redacted] Sincerely, Harol Target Corporation Dear [redacted] , Thanks for contacting Target through the Revdex.com regarding your recent experience with our Return policy I understand that you were told that you could return opened airbed within the return windowPlease accept my apology for the frustration and inconvenience this situation might have caused you Opened airbeds cannot be returned, but may be exchanged for a similar item We know the importance of having well-trained team members, and I know it can be frustrating if you receive inconsistent information about our merchandiseThat is why I've shared your frustration with our Store Operations team to ensure that such a situation doesn't reoccur I contacted our Rocklin Target StoreOur store team members will be more than happy to help you with your situationPlease bring the item and a valid receipt to the Guest Service Desk and ask to speak with the Guest Service Team Leader I understand that our apologies may not completely eliminate your frustration, but I hope you will continue shopping with us and that we provide you with the great service that you deserve in the future We appreciate your feedback because it helps make Target even better

Thanks for contacting Target on behalf of our guest [redacted] It’s disappointing to hear that her refund concern hasn’t been resolved, especially after patiently waiting for a replacement television that never arrivedOur REDcard team confirmed that $was credited to her account on 03/02/and the $handling fee was credited on 12/14/This information can be found on her billing statementSince her credit card is completely separate from Target.com I’m unable to waive any fees that may have occurred during this processIf [redacted] still have additional concerns regarding the refunds or fees, I’m advising her to contact Target REDcard for further assistanceAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I’m sorry to hear the Storkcraft Dresser that was purchased 7/31/had a drawer malfunction [redacted] would’ve had days to return the dresser for making her purchase with her Target REDcardBecause the return period on this item has expired, [redacted] will need to contact the manufacturer for any additional assistanceTarget and Storkcraft are unable to issue a refund for the dresser purchase, but Storkcraft will be able to provide her with any replacement partsPlease contact them at ###-###-####, or email at [email protected]’s return policy can be found here, under the heading “What is the Target return policy”Target’s extended one year return policy is only for Target Owned Brand items and Storkcraft isn’t a Target brandAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response / [redacted] (1000, 5, 2015/12/11) */ Thanks for contacting Target on behalf of our guest [redacted] regarding her issue with a promotional price adjustment on her order I have processed a refund on ***'s order on 12/11/for the requested promotional amountPlease allow 7-business days for the credit to appear As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is acceptable to meTarget refunded the original payment, though they did not honor the promotion, nor did they reimburse any inconvenienceBUT I am very much grateful to Revdex.com's effort to help customers

Thanks for contacting Target on behalf of our guest [redacted] I understand [redacted] has been looking forward to shopping with us online and I sincerely apologize for any frustration he’s experiencedI’m happy to say that this issue has been resolved with our teams and [redacted] has been able to successfully place an order with us as recently as 2/1/We look forward to his future orders! As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I'm sorry to hear about the trouble [redacted] has encountered with trying to file the police reportTarget can work directly with law enforcement to research stolen GiftCards [redacted] will need to file a report with her local law enforcement in order for Target to disclose the purchaser information on the unrecognized redemptionIf after that [redacted] needs to partner with Target, law enforcement takes those next steps on her behalfTarget can only assist with the investigation – we cannot guarantee a replacement for the GiftCard or restitution of any kind As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsBecause of limited inventory and the popularity of the Nintendo Entertainment System we weren’t able to locate a system for *** We offered him a gesture GiftCard for his poor service experienceAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporation www.target.com

I am rejecting this response because: The business states that a gift card was sent and I have received no communication from the companyPlus the item did not sell out ....per their web site and tracking it was shipped alone and disappeared the second dayThen no communication was given and through multiple emails and phone calls from me I was never told it sold out and was told it was on its waySo unfortunately no accountability taken and no communication has been sent to me so I am not accepting their responseThank you

I completely understand why this experience has been extremely frustrating as well as disappointing for our guestReceiving a refund for an item that was supposed to be held is very discouragingI realize this issue wasn’t caused by our guest and I cannot apologize enough for the inconvenienceThe additional feedback is greatly appreciated and has been shared with our senior leadersSincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted] The authorization hold on Ms [redacted] ’s PayPal account was voided by Target on 12/16, and the request was successfully received by PayPalPayPal authorizations may take up to days to fall off, and our guest may contact PayPal customer service at ###-###-#### or via their Contact Us page with any concerns.Ms [redacted] is a valued guest of Target and we’re sorry to hear there have been issues with her recent online ordersWe welcome her to continue to shop in our stores going forwardAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Ms [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com Hello [redacted] , Thanks for contacting Target through the Revdex.com regarding your recent experience with the San Mateo Fashion Island Target Mobile KioskI know it is frustrating when a phone is dropped and it results in damage to the phoneBecause the iPhone screen was dropped and cracked before shopping at the San Mateo Fashion Island store, the Target Mobile Kiosk team is denying your request to cover charges for your iPhone screen repairI’m sorry for any disappointment We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yoursSincerely, Nancy The Target team www.target.com