Target Corporation

I’m sorry to hear that [redacted] felt that his experience didn’t matter to meI can assure you that’s certainly not the caseWhile his experience isn’t what I’d hoped it would be, I do appreciate that he shared the specific details of what happenedOur senior leadership team will certainly evaluate what can be done different moving forward to prevent a situation like this from occurring again in the futureVince had offered to provide [redacted] with two $Target GiftCards, but this was for the promotionsIt wasn’t in addition to what wasn’t being issued on his orderI can’t apologize enough knowing Target has let him downI’ve sent him a $Target eGiftCard to his email addressHe should receive the eGiftCard within 4-hours which can be used on Target.com or simply print it to use in storesI know I’m not able to change what he’s already experienced, but I have confidence that if he uses the eGiftCard toward a new order he’ll have a much better Target.com experience Target considers this matter closed as there are no other options for this situation

I am rejecting this response because: Good morning! Their response is outrageously offensive! I know their policy and I copy & pasted it to the Revdex.com complaint Now they're accusing me of disruption to return items at the return desk?!?! What?!?! The added words presented in Target's respsonse to Revdex.com are not in the policy at all Here's the policy pulled from Target's website about a couple minutes ago below Also you cannot prove whether something purchased is for personal use or for gifting purposes and it's also none of the store's business Again here's the policy:If I want a refund on an item I bought with a coupon, will the refund include the amount of the coupon? If you used a manufacturer's coupon to purchase an item and decide to return that item, you'll receive a refund for the amount you paid for the item plus the amount of the couponThe amount of the coupon may be refunded in the form of a Target GiftCard.If you used a Target coupon to purchase an item and decide to return that item, you'll receive a refund for the price of the item, minus the coupon value.Was this information helpful? Also the link she sent isn't correct This is the link she sent www.target.com/coupons and when I have put it in my browser (at least times) it defaults to this http://coupons.target.com/ taking one to their coupons; so they're promoting the use of coupons while simultaneoulsy denying them?! Again WHAT?!?! Again their [Target's] response is inappropriate and violently rejected Thank you [redacted] and Revdex.com for your continued commitment to excellence in business practices I hope we can help & teach Target to adhere to them Again thanks

Thanks for contacting Target on behalf of our guest [redacted] I can only imagine how upset they must’ve been when their car seat and stroller never shipped and they weren’t provided with an immediate resolution Since it didn’t ship with expedited shipping like promised by the previous team member, I went ahead and sent the guest a $Target eGiftCard to help them buy any last minute things they might need upon their baby’s arrivalI sent it by email and he should receive it within 4-hours The baby stroller has shipped and they should receive it by 08/18/ I tried reaching out to the guest before their car seat and stroller reshipped but was unsuccessfulNow that the stroller has shipped, I’m unable to have the shipping carrier change the shipping method I have personally followed up with the team members that they spoke with to provide coaching and ensure that this experience doesn’t happen again As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] *** I’m very sorry to hear that $of her funds were held when the two GiftCards she purchased only totaled $Rest assured, she’s only been charged $65for the $Target GiftCard and $Target GiftCardI’ve attached invoices for her reference as well When you place an order on Target.com, an authorization hold is placed to ensure sufficient funds are available for the purchaseIf an order is cancelled, Target removes the hold on the funds and your financial institution will return the funds to your account according to the institution’s guidelines Authorization hold guidelines are determined by the card-issuing bank or institution, not Target, and vary from bank to bank Since Target only charged $to her Visa there isn’t anything to be refundedIf she sees anything different on her statement I’d recommend that she contact her card issuing bank and file a dispute As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:The response is just a load of crapYou cannot expect me to believe that a product is not guaranteed until after shipping has been done when you have to pay for the products before shipping can happenShame on you for ruining my sons Christmas gift

Thanks for contacting Target on behalf of our guest [redacted] I sincerely apologize for this situationThe technical representative that I personally spoke with understood that the goal was to push the order through so that it could be picked up by Ms [redacted] However, I also received a notification that the final decision was made to cancel the order insteadI didn’t foresee this result prior to responding to the Revdex.com, and I apologize for this upsetting setbackI called the store to see if the product was still being held for Ms [redacted] , but the store no longer has it available since the order cancelledAt this time Ms [redacted] has not been charged for the cancelled product, and in addition to the $GiftCard she was already given I’ve issued a second GiftCard for $Together, these two GiftCards total the cost of the product, and I’d love to invite Ms [redacted] to place a new order on us for the product that she needsAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Mr [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at 800- [redacted] and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com Hello [redacted] , Thanks for contacting Target through the Revdex.com regarding your recent refund claim request for Fieldcrest Egyptian Cotton sheetsPlease accept my sincere apology for any frustration All refund claim requests go through the same processFor us to further evaluate your request, we need more information as noted in the email sent out to youWe look at the information provided in the form originally submitted to validate purchasesAssuming we can validate your purchase, you would receive the highest Target price for the purchased product(s)Please reply back to that email with as much information as you can, even if the information is limitedIf you do not respond to the email sent, you are ineligible for a GiftCard We always here to answer all your questions Sincerely, Nancy The Target team www.target.com

"The promotion the guest originally saw for the APPLE iPad Mini was an IN-STORE promotion on CartwheelTarget.com doesn’t match Cartwheel promotions; the guest was advised of this by multiple team members." that has nothing to do with the issue and target is using that defer from the issueThe item was not purchased in store therefore the point has nothing to do with this here and the fact that multiple team members are staring stuff that has nothing to do with an online order has nothing to do with anything Also target did not mention why I was not called back I also show the guest was issued a $Target eGiftCard on the order in question on 10/07/( [redacted] ) but per the guest’s request wasn’t sent to the email address attached to the original order, Revdex.com complaint or the Target.com guest complaint case for the guest; it was sent to a new email address that at is a lie and if target has any evidence to prove such then I would like to see it - I have not received the $gift card, therefore provide the email it was sent to, the gift card number and pin, and the dates and times any money if any was alledgedly used off of the card target never sent a gift card Andy is lying when they say I asked it be sent to a different email because the only email on the order is where it should be sent Also the gift card was being sent target because I agreed to pay $for the the item if you pull the phone call which an agent said the order research team would but never got back to meCharging a price I did not agree to constitutes fraud "No further discounts or GiftCards will be issued on this order and a refund will only be processed if the guest returns the iPad to Target.com’s return center or to a Target storeTarget.com has no further resolution for this issue and considers the matter closed." The matter is not resolved nor has the promised gift card been issued therefore the matter is not considered closed targetif target does not provide the email address and evidence of when I have that email and where the gift card was used they are clearly lying

Thanks for contacting Target on behalf of our guest [redacted] ***.I’m sorry to hear that [redacted] has been waiting so long for her refund and I apologize for the delayI’ve confirmed this item was returned to us by the sender, so I’ve requested a refund to [redacted] ’s MasterCard for $This refund can take up to business days to process and she should see an email confirming the refund within business daysIf after that time she still hasn’t seen the amount post back to her statement, she will need to follow up with her card issuerI really appreciate [redacted] shopping with us and I’m grateful for the opportunity to make this situation right for her.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely,RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because: they are reading California regulations incorrectly It is $or less, not less than $

Initial Business Response / [redacted] (1000, 7, 2015/12/30) */ Thanks for contacting Target on behalf of our guest [redacted] I'm sorry to hear she received the wrong item twice with her Target.com orderIt sounds like there is a problem with the item's description on the website, or possibly with the item fulfillment at our warehouseWith the information she provided I've sent a request to our merchandising teams to review these items further In the meantime, I've issued a refund of $to her REDcard for the refund of the wrong items she receivedShe's more than welcome to keep or donate of the Tink's Friendship Festival, and she will not be charged for either of the items Target strives to ensure our guests enjoy their shopping experience and to make that possible Target may review our guests' order history from time to time to avoid future disappointmentIf there's been a number of recent unsatisfactory experiences with Target.com, we may invite our guests to shop the great selection of items available in their local Target store insteadHowever, I've taken a look at [redacted] 's past orders and as of today there haven't been any reviews I know when she contacted Target regarding this matter she expected a quick and fast resolution, and I'm truly sorry it has taken so much of her time and effort to have this matter resolvedTarget expects our team members to help our guests in a professional manner, and the team member's behavior she described isn't a part of our guest service philosophyI will personally follow up with the team member as well as her leader to ensure an experience like [redacted] 's doesn't happen again I truly appreciate [redacted] 's loyalty with Target, and I can't apologize enough for her frustrating experience with her orderI've requested a Target eGiftCard be sent to her email addressI have confidence that if she uses the eGiftcard toward another order she'll have a much better experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Target came through with what was originally promisedI did already return one of the items per the request of ChelbyI am happy with the outcome but wish it didn't take so much effort on my part to get it resolved

Thanks for contacting Target on behalf of our guest [redacted] Please accept my sincere apologies for the experience Mr [redacted] had when waiting for his Power Wheels to be deliveredPer the tracking, the Power Wheels were delivered on 12/This has been confirmed with EFW, along with the address it was delivered tooI have sent Mr [redacted] a $eGiftCard for the experienceHe should receive it in his inbox within the next 4-hours As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest [redacted] ***I understand that the guest was charged for a subscription that they wanted to cancelSince the guest is no longer living at that address, I have issued a refund for the guestThey should receive a refund of $back to their American Express within the next 5-daysThe subscription has been cancelled, so there will not be any further shipments being sent out to the guest As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, MorganTarget.com Executive OfficesTarget.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsWe reviewed Ms [redacted] ’s concerns with our Target Mobile teamIt was agreed that our Target Mobile team will be sending a good will gesture gift cardMs [redacted] will receive the gift card in around 7-days As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I contacted Mrs [redacted] via telephone to work out a resolution for her refund for the FitBits that she purchasedShe has now received both orders of FitBitsA USPS return label was sent out to her and we confirmed that it is workingWhen the mail gets dropped off on 12/2, the mailman will pick up her package to be returned back to usOnce our return center receives the items a full refund will be issuedOn 12/Mrs [redacted] called us again and did receive a refund for the iPhone caseShe isn’t required to return it back to us due to all the hassle she has been throughOur technical team is aware of the online issue regarding return labels not being accessible and they are working to get that taken care of as soon as possible We do have a day price match guarantee policy, but Thanksgiving Day (11/24/2016) through December 3rd are excluded from thisThis information can be found on Target.com and Mrs [redacted] is aware of why she wasn’t able to get a price adjustment and understands the reasoning As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Initial Business Response / [redacted] (1000, 5, 2015/12/10) */ Thanks for contacting Target on behalf of our guest [redacted] I'm sorry to hear that our guest didn't receive the 10% Target GiftCards promotionThis event was only for one day on 11/28/from 6am - Noon PSTI've reviewed her order an hour after the promotion had endedAs a result the discount wasn't applied to her order because it didn't qualify This particular promotion was extremely popular and many card designs sold out quicklyTo ensure that our guests received their orders as quickly as possible our fulfillment team did substitute card images for similar ones if they were available Please keep in mind that the Target REDcard doesn't extend the 5% discount on Target GiftCard purchases which is why she didn't see that discount I understand that the GiftCards arrived late and weren't what she was expectingSince it is a year past her order being submitted I'm unable to credit her original payment method due to system limitationsHowever, I've requested a Target GiftCard be sent to her email address for the difference she requested In their current form eGiftCards can only be used on Target.com unless saved to a Target.com account which will generate a 2D barcode that the stores can scanI know I'm not able to change what she's already experienced, but I have confidence that if she uses the eGiftCard toward a new order she'll have a much better Target.com experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accept the reply except I have not received the gift card as mentioned in Target's responseIs there a processing delay? Final Business Response / [redacted] (4000, 9, 2015/12/21) */ I'm sorry to hear that our guest didn't receive the eGiftCard I confirmed there was a technical glitch which caused the eGiftCard to get stuckI've reprocessed the eGiftCard and confirmed it went throughThe guest should have received an email indicating that an eGiftCard is on the way

Thanks for contacting Target on behalf of [redacted] ***We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely,JackieTarget.com Guest Services www.target.comcase - [redacted]

Thanks for contacting us on behalf of our guest [redacted] .I understand the disappointment he must have felt when he learned that some channels on his newly purchased smart TV may no longer be available I understand he is wanting another 20% coupon to use on a future television purchase but I’m unable to provide that I do see that he has returned the TV’s for a full refund to his local Target store and I’m sorry they didn’t work out for him While I’m not able to provide him the resolution he is looking for, I appreciate the time he’s taken to share his feedback and concerns As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

I am rejecting this response because: While it is good to know the company intends to evaluate its poor business practices in order to prevent future customers from having an experience like mine, unfortunately, this response does nothing to compensate for the time and resources that I lost as a direct result of Target's actionsI will continue to pursue this matter

Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ Thanks for contacting Target on behalf of our guest [redacted] I've attempted to contact our guest by phone and I am currently waiting for a responseI'll get back to you with a resolution as soon as I receive a response from our guest As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) They said that they would issue a refund on my Target CardI have not received that refund yetWhen I receive the refund, I will contact Revdex.com to drop the claimThey said it will take weeks