Target Corporation

As it turns out, we aren't able to offer any more information for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] ***I apologize for any additional frustrations [redacted] may have encountered regarding this issueWhile the GiftCard may be used in our Target Stores, Citi Bank is the issuer of these cardsSince they are the ones who distributed the cards, they’ll be the ones who resolve any problems that occurThe only direction Target can provide is for [redacted] to contact Citi Bank’s Rewards DepartmentIf he’s unable to obtain a resolution through there, I recommend escalating his issue within their department.Target considers this matter closed as there are no other options for our guest

Thanks for contacting Target on behalf of [redacted] I'm very sorry to hear that his Target GiftCard was used without his knowledge I can only imagine how frustrated and confused he must've been so, I appreciate the time he took to bring this to our attentionAfter further review, I have requested a replacement Target GiftCard be mailed to the guest for $ Our guest will be notified via email once the gift card ships and it should arrive within 3-business days of shipmentDue to the high dollar value the GiftCard will be mailed with UPS and will require a signature upon deliveryUPS will attempt to deliver the package up to three timesIf the guest isn’t available on the first attempt, UPS will come out two more timesShould the guest not be available on the third attempt the gift card will be returned to Target As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target GiftCards ###-###-#### Sincerely, GiftCard Operations Case [redacted]

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] ***Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com Hello [redacted] ***, Thanks for contacting Target through the Revdex.com regarding your recent experience in searching for the Black Friday advertised Nintendo New 3DS Mario EditionI’m sorry for any disappointment This item was an advertised Black Friday Doorbuster while quantities last and like most of Target’s Doorbusters sold out early We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Nancy The Target team www.target.com

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsWe called [redacted] and offered him a comparable substitution As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting us on behalf of our guest [redacted] Shopping for the holidays should be fun and easy and I want to apologize for any inconvenience this online experience has causedIf we determine that an item isn’t available once we start fulfilling the order we try to provide additional options, when possibleHowever, it’s understandable why [redacted] wasn’t able to take accept the option provided since the store was more than miles awayI realize he’s asking to have the item delivered by Christmas but since the item completely out of stock online we’re unable to ship another L.O.L Big SurpriseAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Shanetra Target.com Guest Services www.target.com

Revdex.com: Target fixed the charge after I filed this Revdex.com compliant and after I had to contact them three timesWe appreciate your kind help in getting this matter resolved I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Thanks for contacting Target on behalf of our guest [redacted] ***.I'm sorry to hear she never received her refunded eGiftCardAs of today 01/09/2017, I've closed the eGiftCard and resent another one to " [redacted] @gmail.com"The eGiftcard should arrive within 24-hours I sincerely apologize for the delay and any inconvenience we've caused Ms***As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

I am rejecting this response because: The business should offer some form of restitution for my time / travel / temp hold of funds for their acknowledged mistake The terms and conditions are understood, but were not just talking about a incorrect listing, I was inconvenienced by their mistake and what appears intentional effort to sell a vaguely listed item (didn't specify version, but were able to say this item was regular $699?) and also created a impression of a good deal showing this was "29% off" Since they were not selling the correct version, this advertisement created a impulse to buy and that is worse than just simply mis-listing a feature, it seems more like an intent to try and sell an outdated item they hoped the customer would overlook.Something like a $gift card or anything more than a ridiculous reference to their T's and C's should be offered if they have any knowledge of customer relations Hopefully the same will happen to them so they can learn how to retain customers Maybe its good this happened, I can have one less credit account closing this one and inform others so they take their holiday shopping elsewhere

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we partnered with our mobile phone teamThey have the GiftCard for Mr [redacted] and will arrange to have him pick it up at the mobile desk located within the Schaumburg Target storeThey will be contacting him directlyAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsI researched his concern with the San Jose Capitol Target storeUnfortunately, the store no longer has the Infinity Marvel Super Heroes game that the guest wanted to buyWe weren’t able to locate another itemWe explained this to the guest and advised that we would send a Target GiftCard to cover the cost of the coupon discount that he wasn’t able to use at the storeAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Elizabeth Target Corporation

Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, I reached out to our guest on 6/29/and 7/5/to address her concerns The original shipment for guest was lost in transit I processed a replacement for the patio set and as it turns out, the replacement is on backorderI have notified [redacted] regarding her order Per [redacted] ’s request the replacement patio set has been cancelled Please allow 7-business days for her refund to appear to her MasterCard As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591-

Thanks for contacting Target on behalf of our guest [redacted] *** I can only imagine how frustrating it must’ve been when she looked at her total and noticed that she wasn’t receiving her full discount Some of our promotions like the one that she is referring is an ‘up to percentage off’For example, our current furniture sale is’ up to 30% off’ and her Smyrna Mid Century Modern Settee Bench is 5% offThe exact discount is shown under the price of the listed item I’m sorry for any confusion that this may have causedI have shared her experience with our online team to review further and make any clarifications if needed As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] ***Included you will find our response to Mr***As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com Dear Mr***, Thanks for contacting Target through the Revdex.com regarding your recent experience at the East Hanover Target storeAs I am sure you can imagine this was an extremely popular promotion Our systems were designed to shut down the pre – order function when a location ran out of merchandiseIn this case while your locations were out of inventory other locations in the country still had merchandise available for saleThat is why the radial button was still active on Target.com We are currently offering a $Target GiftCard with the purchase of a GSand See store for offer detailsI know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concernsI’ve documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they’re providing the best possible serviceWe always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yoursSincerely, AmyTarget Corporation www.target.com

Thanks for contacting us on behalf of our guest [redacted] .In reviewing the order, there is a rare technical issue that is preventing all of the options in this situation to be presented Regardless, a refund should have been issued by now I’ll be sure to provide the necessary feedback to the team members so that we can provide the best service possible in the future.I sincerely apologize that it has taken this long for [redacted] to be provided a resolution and that the item arrived damaged in the first place I’ve requested a refund in the amount of $to be issued back to the Visa used on the purchase; he should see the credit at the latest by 01/02/ At this time, a new order will need to be placed as I’m unable to issue a replacement; the damaged item can be tossed or donated This isn’t the experience any of our guests should have and I’m sorry for the frustration it has caused I’ve sent a $eGiftCard to invite him back for a better one.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Thank you for following up with us about the order for [redacted] I have shared his feedback with our senior leadership team as we are trying to make thing rightI have looked at the tracking for the replacement order and the item is set for delivery today 12/28/This item was shipped directly from the vendor and was not available when the replacement order was sent to the vendor.I have sent this guest a $Target eGiftCard for his experience and frustrationWe appreciate your help with getting this guest issues resolvedHave a great day!

Thanks for contacting Target on behalf of our guest [redacted] ***I understand that this hasn’t been an ideal experience for ***, but I have good news! A full refund has been issued for his undeliverable shipments and a total of $will post back to ***’s Visa in – business daysPlease let our guest know that because there were multiple orders, he may see the total refund post back in separate transactions I understand how much [redacted] was looking forward to these orders and I’m sincerely sorry for any disappointmentWe were notified by the shipper that these orders were unable to be delivered and the packages were subsequently returned to Target by the carrierAlthough this product isn’t available online any longer, we are still selling the Super NES Classic Edition in our storesAs a gesture of goodwill I’ve issued a $GiftCard to ***’s email address and I’d love to invite him back to shop with us for the items he needs.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] I’m sorry to hear that his order for the three Samsung Galaxy cellphones were cancelledI can only imagine the frustration and disappointment he experienced when he received an email confirming his order and then a second email stating the order was cancelledAt the time his order was placed, we were having some technical issues with our international site which allowed some orders to be accepted when they shouldn’t have beenOur online operations team has identified the issue and the problem has been resolved Rest assured, he won’t be charged for the cancelled order and the authorization hold will drop off from his bank within the typical processing time I understand that our team sent an email letting him know that we regrettably do not have the ability to offer the item for the discounted priceHowever, we would like to offer him $off a new order for the phone because I value him as an international guestIf he chooses to take us up on that offer, he’ll simply need to place his new order then email us with his new order number and we will apply the discount Under the Availability, Errors and Inaccuracies section on the target.com terms and conditions, it states that “Target reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior noticeWe apologize for any inconvenienceAs part of our shipping procedures, we verify the availability and the price before an item is shippedIf an item's correct price is lower than our stated price, we will charge the lower amount and ship you the itemIf an item's correct price is higher than our stated price, if the item is no longer available, or if we determine that there were inaccuracies in our product information, we will cancel your order and notify you of such cancellation via email.” Regrettably, this order will not be processed due to the issues outlined aboveWhile I do value him as an international guest, Target is unable to process this order I know that I’m not able to change what you have already experienced, but I have confidence that if you place a new order you’ll have a much better shopping experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:I never received a phone call

Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] We've attempted to contact our Guest by phone and are currently waiting for a responseWe'll get back to you with our resolution as soon as we receive a response from our guest As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number [redacted] Sincerely, Joe The Target Team www.target.com Hello [redacted] Thanks for contacting Target through the Revdex.com regarding your recent experience I attempted to contact you by phone December 23rd , but was unable to reach you and left a voicemailI'm following up with this email to address your concernsPlease accept my sincere apology for any frustration and inconvenience you experienced when asking about getting a copy of a receiptI would like to speak with you regarding your concernsPlease call us at (800) [redacted] and reference case number [redacted] to discuss this further Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve Sincerely, Joe The Target team www.target.com