Target Corporation

Target doesn’t advertise that the limited warranty is through Samsung so I apologize for the confusion that this has caused the guestHowever the warranty information should’ve been included with the devices.Samsung doesn’t offer certain unlocked phones in the U.S but Target is an authorized dealer to sell the Samsung devices that he purchasedAs stated before, he’ll have to work with CRR Warranty to have his phones replaced under their warrantyTarget considers this matter closed as there are no other options for this situationJennaTarget.com Executive Officeswww.target.com

Thanks for contacting us with the response from our guest [redacted] .I apologize if I misunderstood the information the guest provided the first time She has several different orders with zodiac pillows, and I didn’t piece together items to order numbers and what needed to be done the first time I understand that she received the wrong pillow in her order [redacted] and was advised to place a new order The order number for the pillow she reordered is [redacted] and she wants to receive this before Christmas because it’s a gift and the estimated delivery date isn’t until January[redacted] can still go ahead and keep or donate the wrong pillow she received I’ve gone ahead and processed a refund in the amount of $on order [redacted] for the wrong pillow she received I’ve also issued a refund of $on her new order [redacted] so that the price of the pillow is the same as her original order; she shouldn’t have paid more for the pillow on her new order Both of these refunds were processed on 12/19/back to her Target Debit Card and it can take up to days for her to see the credit I apologize that our team member didn’t offer to process a replacement order which would have alleviated some of our guest’s time and frustration I’m unable to speed up the delivery date of the pillow on her new order because it’s an item that does need to allow for additional processing time I understand how disappointing this news must be considering it was to be a present for the Holidays I’m very sorry that we’ve let her down by sending her the wrong item and not taking care of the issue for her the first time I would like to invite her back for a better experience and I’ve issued her a $electronic Target GiftCard This should arrive to the email address used on her orders within hours.While I’m not able to offer her the resolution she's looking for, I appreciate the time she took to share her feedback and concerns As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concerns We've documented the merchandise concernsIn addition we've provided the guest a small gesture for the experience As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number [redacted] Sincerely, Amy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] and his concern about the refund he was issued.My sincerest of apologies that our guest had such a disappointing experience with his order of Tide The refund that was issued was correct because Target.com purchases through PayPal are refunded in the form of a GiftCard Also, when a purchase earns a promotional GiftCard, the refund will be reduced by that same amount since electronic GiftCards are not refundable However, it is through no fault of our guest that his orders were returned damaged by the carrier therefore his refund wasn't issued in full back to the original payment methods.I’ve issued a $electronic GiftCard since one was used on the original method of payment I’ve closed the GiftCard that was originally issued for his refund in the amount of $ The guest has already been refunded $through the PayPal dispute process that was completed on 10/26/ At this point, the guest has been refunded the full purchase price of his order back to the original method of payments.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officesww.target.com

Thanks for contacting Target on behalf of our guest [redacted] *** We know how frustrating it can be when our website has technical errorsDue to a technical glitch, the order was cancelledOnce an order is cancelled the funds are released within 24-hours back to the guests accountSince the items aren’t paid for, we systematically don’t have an option to send those outI apologize for the frustration and inconvenience this may have caused As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of [redacted] ***We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11413817, and find that this resolution is satisfactory to me

Dear Maureen, Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsPart of Target’s return policy states that items must be new and unused upon returnThe Leap Pads were used for nine days prior to them being returnedAs an accommodation the Woodinville Target store provide Ms [redacted] a Target GiftCardAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for your help!

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached out to Mr [redacted] to address his concerns The store was able to process a refund for the difference As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted] and her issue regarding not receiving a refund for a purchase she returned.I apologize for the inconvenience and frustration this issue has caused her In reviewing the order, I do see that the Target GiftCards issued for the refund have failed because of an issue with the email address it is being sent to I’m able to reissue the GiftCard either to another email address or I can send a physical one to her in the mail I’ve reached out to [redacted] asking her to contact me so I can verify how she would prefer to receive the refund I’m currently waiting for her response.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks so much for contacting Target on behalf of [redacted] Although Target strives to send eGiftCards within four hours of placing an order, a small percentage of GiftCard orders can take longer to sendThis is why the email delivery states that it is ‘usually sent within hours’ Under the ‘shipping & returns’ tab on e-mail Target GiftCards, you’ll notice that it explains that they cannot be returnedI apologize, but I’m unable to refund her for the $Target eGiftCard that she purchased As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

I am rejecting this response because: Not having a purchase history to review is the definition of a "non-receipted return or exchange" Their promise on the back of millions of receipts clearly states "We promise to attempt a return on EVERY item purchased in our stores or on Target.com by scanning your receipt or packing slip, offering receipt lo[redacted] OR A NON-RECEIPTED RETURN OR EXCHANGE WITH A VALID FOR OF IDENTIFICATION" (Capital emphasis added) It very clearly shows the non-receipted, non-documented, non-lookexchange or return is an alternative to scanning the receipt or packing slip or offering receipt look-up If they were able to look up the receipts, we would have the receipts, and the entire discussion about non-receipted exchanges or returns would be mootEither offer non-receipted exchanges/returns, or dont promise to attempt to do so on "EVERY ITEM PURCHASED IN YOUR STORES"

I’m sorry to hear that [redacted] found the last response unacceptableRefunds for items purchased on Target.com are only given if the item is returnedThe return period for this item has expired since it is now nine months since purchase dateAn extended warranty wasn’t purchased for this item and Target is unable to provide a refundAs previously stated [redacted] will need to contact Storkcraft for any additional information and questions.As it turns out, we aren't able to offer any other options for this situation.Target considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: the solution to the problem was acceptable however, I was supposed to get a refund within business daysIt has been over business days and I have not seen a refund posted or pendingI have contacted the company via email and phone and received no return phone callI no longer have possession of any product, and Target still has my money

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] (***) ***We’re currently in the process of researching the matter and will provide a substantive response within a reasonable timeframeI appreciate your patience, as well as that of Ms***If you have any immediate questions or concerns, please contact me at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporation

Thanks for contacting Target on behalf of our guest [redacted] Please accept my sincere apologies with the store experience you have receivedI have forwarded feedback to the Queens Place Target store to ensure this doesn’t happen againI have issued a refund for the Men’s MoccasinsA refund of $will be received back to their American Express within the next 5-daysAt this time, since the guest received the Women’s Moccasins we are unable to issue a refundI have sent a $eGiftCard for the experienceThey should receive that in their inbox within the next 4-hours As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely,MorganTarget.com Executive Offices

I am rejecting this response because: It is my belief that Target should honor the price listed on their website or it is considered advertising

Thanks for contacting Target on behalf of [redacted] We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions and the terms of the GiftCard Promotion which limited guests to one discount per household As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditionsSincerely, Target.com Guest Services www.target.com

I am rejecting this response because: the kitchen aid which I purchased was earlier worth Reg: $(from the target site)I accepted receiving it late twiceTarget finally informed me after 2-weeks that because they were out of kitchenaids, they could not fulfill my order and this was one month after the initial purchaseThey did give me a $gift card however, I wanted the kitchen aid then since it was a holiday giftNow they have another sale on the same device and the cost is $after sale, for shipping after JanIf they already have kitchen aids in stock where they are selling them on sale, then why did they cancel my order without any prior notificationOverall it was a terrible experience with target where they randomly cancel and cannot fulfill orders