Target Corporation

Initial Business Response / [redacted] (1000, 10, 2015/09/21) */ hello [redacted] Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address her concernsWe have partnered with our store to make arrangements to help the guest get the product and have provided a GiftCard as a good will gesture As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number [redacted] Sincerely, Danyelle The Target Team www.target.com ________________________________________ hello [redacted] , Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and disappointment you and your son experienced As mentioned during our conversation, Target stores can hold most items for guests for up to hours, with the exception of items that are high demand, limited quantity and on clearanceThe Disney Infinity characters fell into this categoryI understand there was some confusion with the release date in the store and I was happy to work with the store to help you get the characters you were looking for at Target Thanks again for contacting usI know this has been a frustrating experience for youWe always want to provide our guests with a consistent Target branded experience and appreciate the time you've taken to let us know about yours Sincerely, Danyelle The Target team www.target.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not what was said to meFirstly, the merchandise was available on the shelf prior to street dateThere was no confusion since we brought it to the manager's attention and he didn't want to sell it to us or remove it from the shelfThat's advertisementIf you cannot sell it, either remove it from the shelf or place a sign letting customers know when it WILL be available for saleSecondly, upon arriving at guest services to pick up the said merchandise, NOTHING was placed on holdWe had a sales guy in electronics search for it and couldn't find itFinally, another manager came out and searched the stock room and found one of the twoThe second one was found in the stock room and placed on hold till Septand because it was not available for sale due to street date and again other characters of the same set were on the shelf before street dateUpon arriving to pick it up, it also was NOT on holdNot surprisedThirdly, after the initial incident with the uncomplying store manager (logistics), we went back to the store two days in a row and checked the electronics department and the merchandise was still on display before street date, except the two specific ones we were looking forWe went to a Toys R Us store and found an item from that set that was out before street date, and because the manager recognized it was their mistake, she sold it to usThe day we went to pick up the items on hold, I spoke to the salesman in electronics and the guest services representative, both which confirmed that it happens often that the merchandise gets placed on the sales floor before street dateIf after this confession these two employees get fired, it would be considered retaliationThe managers are well aware of their mistakes and do nearly nothing to fix itIn fact, that same day, when I spoke to guest services to pick up my items, the girl had Han Solo and Chewbacca disney infinity on hold for a week 1/At no moment was I told that my items were not eligible for hole because of demand or what notWhat Danyelle DID say it that the manager can make an exception and can hold the items and should have held the itemsShe also said that if the cashier would have called for the manager when I requested, the situation may not have escalatedTo make matters worse, the cashiers were all standing in the aisle and giving me dirty looks when I asked for a manager and proceeded to the electronics departmentI was calm and collective, and they looked at me like I had done something wrongI think in retaliation to my contacting corporate office and the Revdex.com, the management in my opinion, decided to place the items back on the sales floor and never place them on hold, continuing to agonize my shopping experience at this establishmentIf they don't my family and I to continue shopping at this establishment, it's easier to say so and not profile me for being a Hispanic american woman with an autistic child shopping in a majority african american storeThe cashier and the employees in majority are african american, and the way I was treated made me feel discriminatedThe manager that spoke to me Danyelle, was very courteous, but gave better business one story and me anotherIn fact, I never received a gift cardI declined it, and said I just want the merchandiseShe mailed me two $off merchandise couponsWould they like them back? And the email listed above I never received from herWe are contemplating cutting up our Target red card because we see no point in shopping at this establishmentThe shelves are poorly stocked, merchandise open missing items, and the kid who stocks the dairy NEEDS to pull up his pantsIsn't there a dress code for employees at these establishments any more?? I am very dissatisfied overall with my experience at THIS Target specificallyI feel that this store is biased toward Hispanics and kids with special needsIf this is a reflection of how Target runs its business, I 'll be sure to pass on the word to friends and family of my experience, allowing them a clear picture of whether or not the will continue to shop there anymorePerhaps Revdex.com should send in a secret shopper to experience what I have been through and seenSend in someone under cover to see for themselves that my experience was really terribleI would like Target to explain to my Autistic child why Mom and Dad have to run all over the place to buy for him what his favorite store does not want to sell himI really am a fan of the Target chain, and after this experience, I hope they put this incident as a priority example in training on how NOT to deal with customersI would hate to see Target go out of business like so many other retail chains for petty technicalities and poor customer serviceI would send you a copy of the coupons I received from them but this webpage is not allowing me to do it

Hello Maureen,Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Mr [redacted] II.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)440-and reference case number 13087899.Sincerely,NancyThe Target Teamwww.target.comHello [redacted] II,Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any disappointment.I’m sorry our team members at the Sacramento Riverside Target store weren’t able to return your TVI understand a used Emerson TV is being presented for return wasn’t sold by Target and you state this is the TV purchased in the Vizio 60” Plasma TV box from Target on May 1, Per our conversation to review your experience further the serial numbers on the box and the TV were to be providedWe didn't received the serial numbers in your email response.I have included some helpful information about Target’s return policyWe promise to attempt a return on every item purchased in our stores or on Target.com by scanning your receipt or packing slip, offering receipt look-up, or processing a non-receipted return or exchange using a valid government-issued photo ID.With a valid receipt, packaging and accessories, we’ll issue a full refund for most new, unused or defective items returned within days of purchaseSome items have a modified return policy that is less than daysFor example, all electronics and entertainment items have a day return policyPlease note the “return by” date listed under specific items on the packing slip or receiptAll gift cards, prepaid music, game and phone cards cannot be returned.For more questions about our return policy, visitwww.target.com/returnsWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concernsWe always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.Sincerely,NancyThe Target team www.target.com

I am rejecting this response because:my complaint also includes Market Source who provides mobile phones for Target Nick from Market Source did contact me on Targets behalf only to offer me a $gift card No explanation as to why he hadn't contacted me about finding me a phone as he had assured me he would The day I was standing at Target with a phone in stock and I text him twice, and left him two voice mail messages to return my call with no replies He never contacted me until I filed a complaint with the Revdex.com and then only to offer a gift card, no explanation, no apoligies! Same with Allyn the district manager Assures me he will look for a phone Phones in stock all over the Twin Cities, won't ship one to this store I suggest Target needs to take a look at who they employ and do their business with I have always been a Taget customer, and a very satisfied customer until this chain of events Between the two of them no one wants to take reponsibility for what is happening here I want an apology from them for the way I have been lied to, ignored, and treated like both of these district and regional managers could give a crap less about their customers One would think a company would want better customer service from management Again, I don't want to do any further business with Target mobile and I will most certainly be spreading the word about my experience at the Target store and mobile counter I would also like a formal complaint on file with Revdex.com about Market Source and Target mobile services Thanks

I am rejecting this response because:thank you for the answer$off for next online purchase of $ is not worthwhile due to customs regulations in Israel In addition, when I tried to buy the chair again I received the following message:"This item exceeds the maximum weight or size limit for products shipping to this country"I want the stuff that I originally ordered with free shipping I'm willing to wait a little longer, if need be I've been a long time customer of Target whenever I visit my family in the United States When I spoke to someone at Customer Service, their explanation was someone hit Enter when they weren't supposed to and that seems a lot different from the answer I'm getting now

Initial Business Response / [redacted] (1000, 6, 2016/02/18) */ Thanks for contacting Target on behalf of our guest [redacted] and her experience regarding the delayed delivery of her order Since [redacted] contacted the Revdex.com, she has contacted Target.com and received a full refund for all the items that arrived long after their estimated date of arrivalI have issued [redacted] a $eGiftCard for her delivery experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted]

I am rejecting this response because: I didn't open the gift card on 03/26/3:49am because I didn't receive the emailThat's why I called back on 03/29/to request resentTarget should have records that I called back on 03/29/I want target to prove to me that they sent me $dollar, not only say they didFor example, the gift card transaction record should have information of when and how much.***

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsMr [redacted] was asked to return to the Southfield store with the bike and receiptThe Southfield Store Leadership team assisted with returning the bike for a refundMr [redacted] ’s experience was documented and forward to the appropriate teams in order to follow up on the stores bike assembly process for further review to help avoid any quality issues in the future As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target regarding the experience of our guest [redacted] ***I have attempted to reach [redacted] by phone this morning around 9:AM CST, and was able to leave a voicemail The replacement treadmill was ordered on 6/27/ Based on the information I have received from Jasmine at our shipping company EFW, [redacted] can expect to receive a call between 7/1/and 7/5/to schedule delivery As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response / [redacted] (1000, 5, 2015/12/24) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concerns It looks like the Braun Series 7-797cc Men's Shaver the guest ordered is still available for $which is what the guest originally paid on Target.comI advised the guest they can place the order or respond to my email and I'll call the guest and provide assistance with placing the orderI'll also honor any additional promotions the guest originally received I'm unable to place the order without the guest on the phone as we don't have the ability to enter their payment informationThat information isn't stored in our systems for the guest's personal securityI advised the guest not to respond to this email with any of their financial information I show that the order was cancelled because it wasn't picked up within the timeframe set by Target.com, however the guest did state they didn't receive an email notification advising them of the timeframeI've requested a $Target eGiftCard which can be used to re-order the Braun Series 7-797cc Men's Shaver As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted]

Thanks for contacting Target on behalf of our guest [redacted] regarding the UPS she received for a Target.com return piorderI’ve sent the guest all of the details regarding this matter, so this is a brief summary of this matter I sincerely apologize for the lack of communication and the amount of time this has taken to get this resolved I understand she calls to Target or to UPS and they don’t have any information regarding which makes it appear nothing has been done I’ve thoroughly researched the matter and it has been resolved outside of the contact center setting which is why she couldn’t get details by calling the general phone numbers I know she is concerned about this reporting to her credit report This should be taken care of during the process of Target assuming responsibility for the UPS bill However, it does take time for all of the credit agencies to show the updated information I’ve asked her to give it weeks to correct on her report and I’ve provided her my personal contact information should this not happen I know this is a long time to wait, but credit agencies reporting corrections is something I’m unable to expedite or controlFor future orders, all return label and/or pidoes need to be coordinated with Target.com in order for her to not get charged I know this has been extremely frustrating for her and I’ve sent her a $electronic GiftCard to invite her back for a better experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, PaulineTarget.com Executive Officeswww.target.com

Initial Business Response / [redacted] (1000, 7, 2016/02/24) */ Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsI worked with the Credit team about [redacted] double charge and was advised that she would need to work with her bank to get the funds reversedI contacted [redacted] and advised her that she will need to continue working with her bank As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number [redacted] Sincerely, Sonzaray The Target Team www.target.com Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/02/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Revdex.com: Thank you for your response Although I certainly do appreciate all the help from Guest Relations in particular the young lady who wrote me, and am impressed by her care and kindness, I completely and utterly do not accept the response from Target corp I find it odd that the blame is put back on the Bank when it is clear that my funds from my double charge went towards Target Although I have reached out to the bank to look into the manner as they will, the bottom line is that I have not received my money which was the point of this entire complaint.It has now been two full weeks (Date: 2/10/16) where I had, without my consent, taken from meFor me, this is stealing(taking something without permission) Further, I am wary of Target's odd business policies in which they handled my money and the slow process in getting the funds backI do not like being told by Target's CREDIT TEAM that it is my responsibility to contact the bank Why should I waste my time when it is clearly Target's errorTruly, another slap in the faceThe efforts put forth by the Credit Team seemed futile and did nothing to help me I would definitely appreciate further Revdex.com assistance in this manner Thank you for all your time to both Revdex.com and the young lady who handles Guest RelationsI look forward to a speedy return of my funds Final Business Response / [redacted] (4000, 11, 2016/02/26) */ Hello [redacted] , Thanks for contacting Target on behalf of our guest Ms [redacted] At this time we have no further resolution for the guest and we consider this matter closed As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number [redacted] Sincerely, Michelle The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I apologize for any confusion with the previous messageAn online indication of the instore price does not qualify as a digital adAn ad needs to be the weekly ad that the competitor sends outIf the item is printed in the store’s ad we are able to price match itWalmart online has the item for $39.99, which we are willing to price match; if the website shows the instore price, that is not considered an online price and is excluded from the policy As it turns out we aren't able to offer any other options for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Dear [redacted] Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsAt ***’s request we closed the Target GiftCard that she was concerned about and have reissued a new one in the form of an eGiftCard that she will receive in 1-business days [redacted] expressed concerns about her guest service experiences recently at the New Britain Target store where she shopsI advised her that I would share her feedback about her recent experiences directly with the store leadership team for reviewAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com

I apologize for the confusion but his order total at no point was $after discounts and applying his $Target GiftCard Since our system can charge separately for items, not all orders will bill in one chargeHis order balance after using his own Target GiftCard as a payment method was $and our system split the remaining amount with two charges; $and $Regardless of how the system broke down his charges, if you add the charges up, they equal his agreed order total: $Target GiftCard $Target DebitCard $Target DebitCard A total of $which is what his order total was after his team member discount and RedCard discount was applied [redacted] was not overcharged and his Target store will process his refund once he returns the Jacket As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] and his experience with a price discrepancy on our website I understand that the guest was trying to purchase four sets of the Griffin Nailhead chairs for a displayed price of $ The correct price for a set of two chairs is $ There was a temporary pricing error that showed the incorrect price for a very short period of time but was quickly corrected Despite our best efforts, a small number of items on the site may be mispriced, described inaccurately, or unavailable We may experience lags in uploading updates throughout the site and in our advertising on other sites For additional information on pricing errors issues such as this, please click here or you can search “price error” in our help section on Target.com I apologize for the frustration that this issue has caused our guest I’m sorry for the disappointment, but I will not be able to adjust the selling price of the chairs to $ I appreciate the time that he has taken to share his feedback and concerns and I’ll be sure to share them directly with our senior leadership team As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] *** Upon receipt of your contact, we reached our guest to address their concernsAfter reviewing Mr***s receipt information we advised that the item which was previously purchased in March was returned on April That reset the return by date to June taking into consideration the additional day REDcard returnThat is why the store was unable to process this return We advised Mr [redacted] of our findings As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Amy Target Corporation www.target.com

Initial Business Response / [redacted] (1000, 10, 2015/09/22) */ hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Ms [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number [redacted] Sincerely, Kathy The Target Team www.target.com hello [redacted] , Thanks again for contacting Target through the Revdex.com regarding your experience at the Urbandale TargetI'm sorry for any inconvenience we're causing you Without the information we discussed about the specific item prices, I'm unable to further assist youWe regularly review our checkout systems and store signage for accuracyPlease check with the Guest Service Team Leader at the store during your next visitThis person will make every attempt to resolve the issue to your satisfaction while you're in the store I know this has been a frustrating experience for youWe appreciate the time you've taken to share your feedback and concernsI've documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they're providing the best possible service Thanks for contacting Target Sincerely, Kathy The Target team www.target.com

Thanks for contacting Target regarding the experience of our guest [redacted] **We’ve tried to reach out by phone and I’m currently in the process of researching the matter and I will provide a substantive response within a reasonable timeframeI appreciate your patience

Thanks for contacting Target on behalf of our guest [redacted] regarding her refund for the missing item.I’m very sorry to hear that the Alice Through the Looking Glass was missing from the package and I sincerely apologize for the frustration and inconvenience [redacted] experienced when she contacted us multiple times to get this matter resolved.I show that [redacted] contacted us on 11/29/and a team member promised a replacement for the missing item, however, it was not processed until [redacted] called again on 12/01/2016; I’m sorryI’ll follow up with team member for coaching opportunities.In order to request a replacement, Target team members first have to initiate a return and when a replacement is successfully requested, the funds will be transferred from the original order to the replacement order to ship the item when it’s available.In Beth’s situation, the funds were transferred to the replacement order on 12/01/2016, however, the item was on back-order and [redacted] would not get a refund until the replacement order is cancelledI show that our merchandise vendor wasn’t able to fulfill the Alice Through the Looking Glass replacement order and it was cancelled on 12/12/With that being said, [redacted] was refunded $on 12/12/for the item she didn’t receive and the refund should post back on her Visa account within 7-business days.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I completely understand his frustration with his order canceling to his bank Like any order on Target.com, preorders are only requested until an item ships and the guest is charged for an orderHis preorder was only acknowledged by the ordering system and was cancelled when his bank was unable to accept the authorization holdHe can find more information in the help section along with the terms and conditions listed on Target.comAs previously stated, I’m unable to reinstate his order and at this time there is no other option As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com