Target Corporation

I am rejecting this response because:Hello,Thank you very much for the replyYes, as you can imagine it was a very disappointing experience regarding the item being damagedAs I mentioned in my original report there was no packing slip or receipt inside the packageThat is what led to us calling and asking about the gift, although awkward, and how we figured out all of this weeks laterI mentioned this to the original CS person and they told me it was due to some temporary error and they also noted on there end there was no slipI also appreciate you sending me the addresses of the Targets, but as the recipient doesn't have a car I think mailing it will be the best option and the least hassle for him out of all of the other options

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBut I am sad it took so long and had to waste so much time to get this issue resolved

Thanks so much for writing in to the Executive Offices on behalf of [redacted] regarding his recent orders I can only imagine how upsetting it must’ve been when his orders kept cancelling As he already knows, the generator he attempted to purchase is currently sold outAfter reaching out to my leadership team, it looks like the item will be restocked by the end of DecemberI understand that this might exceed the time that he needs the generator by so I’d be more than happy to attempt to find a similar one that is available I would just need him to reply back to my response with the type of generator that he is looking forOr he could reply back with the item numbers of the similar generators that he may already have in mind As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted] *** Please accept my sincere apologizes for the experience Mr [redacted] experienced while attempting to obtain more information regarding the CD he was looking to purchaseDue to the thousands of products we offer at Target, our team members don’t have specific information for each and every productWe do have a Q&A section under the product description that our guests can utilize to receive more specific informationThe description we have on our website is that from the merchandiser and we work to ensure that our product descriptions are as informational as possible, but it sounds like we didn’t have the in depth information Mr [redacted] was expectingAt this time, we don’t have any further information regarding the CD Mr [redacted] purchasedIf this product isn’t satisfactory for Mr***, he is more than welcome to return it to his nearest Target store or return it back to Target.com As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12403613, and find that this resolution is satisfactory to meIt would behoove Target to train their agents to be upfront about items and not just "make up stories" when an order is cancelledI did place another order as I saw last night that the site now said that there were leftHopefully this order goes through because the bottom line isI want this ottoman and I want it from TargetMy only issue is because my previous orders were cancelled, I am now forced to pay more for it than my original order price, but at this point, I will deal with that as it is only bucksThank you to Target for a very explanatory and thoughtful replyHad their agent been this honest and forthright when I called, I would have never contacted the Revdex.comThank you to the Revdex.com for helping me resolve Will wait with fingers and toes crossed that this order goes through I am now very curious as to why if the item is available from Ashley Furniture, that they would be cancelling my orders Thank you again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11439085, and find that this resolution is satisfactory to me

I am rejecting this response because:They are still holding $of my funds Per my financial institution they have received nothing from Target authorizing the release of my funds There is nothing listed on the website that they hold funds...I purchased merchandise that has been paid for $but there is still the hold for $ They have been paid why can they not release my funds AGAIN THERE IS NOTHING ON THE WEBSITE STATING THEY HOLD YOUR MONEY This does not seem like fair business practice as a consumer

Initial Business Response / [redacted] (1000, 5, 2015/11/11) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, I reached our guest to address his concerns Our guest had an item to be returned by their local post officeThe address was a business address the local post office noted in the tracking information that the business was closed a time of deliveryI have processed a refund for the purple roller blades A Target eGiftCard was processed for the guest his experienceGuest disconnected the call As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) We received the refund on our credit card, only after having to drive for hours to purchase a replacement pairHowever, we find it insulting that the "e-gift card" was invalidWe went to Target on SatNov14th to purchase items as presents for our cousins birthday party the next dayAfter standing in-line and having both my target account as well as the original e-mail up and ready it did not workTo begin, it states a "web enabled phone." I have a smart phone which runs Windows OS, and had loaded the "gift card" to my target accountIt did not bring up a screen for them to scanTwo cashiers and a manager tried to manually enter the "Card Number" "Access Number" as well as "Event Number"After three failed attempts they no longer tried as they noted the card to be invalid and in particular the access number to be far too shortI think it is extremely rude and misleading to further inconvenience customers and put us through such an embarrassing ordeal by providing us a "gift card" which does not work Gift Card: [redacted] Access Number: [redacted] Event Number: [redacted] The company has not made good on what they claim, and have simply caused us further inconvenience Final Business Response / [redacted] (4000, 9, 2015/11/17) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, I reached our guest to address her concerns Our guest attempted to use the eGiftCard that was emailed to her on 11/11/at her local Target storeThe eGiftCard can only be used online for Target.com purchases only I have sent our guest a replacement physical giftcard to the billing address we have on fileThe physical giftcard can be used online on Target.com and any Target storeI've advised the guest to allow 7-business days for delivery for the replacement giftcardAttached is the communication that was sent to our guest

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have also received additional information and assistance through their customer service department

Initial Business Response / [redacted] (1000, 5, 2015/10/10) */ Thanks for contacting Target on behalf of our guest [redacted] I've attempted to contact our guest by phone and I am currently waiting for a responseI'll get back to you with a resolution as soon as I receive a response from our guestAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted]

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] *** Upon receipt of your contact, we reached our guest to address their concerns with Cartwheel offersWe reviewed again how not all items are available in all markets [redacted] feels Cartwheel coupons should be accepted on Target.com orders***’s feedback is being shared with our Cartwheel team for further review and follow upAs good will gesture GiftCard was sent to invite [redacted] back to Target for a better experience As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at 800- [redacted] and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] We appreciate the time she has taken to share her most recent UPS delivery experiencesOur intentions weren’t to cause [redacted] any unnecessary time or disappointmentBasically, there are a lot of factors involved in how items are set up for shipping, and which carrier is chosenThis is an automated process, and we’re unable to modify carriers for select ordersWe do our best to select the best option for our guests to get their orders quickly and in great conditionIt’s understandable that she has decided to take an alternate route, which could reduce the amount of UPS deliveries to her homeEven though, I’m unable to change the carrier on her personal orders, I’ve issued a $refund for the Lysol Sparkle Cleaner that was damaged from the UPS tracking # [redacted] Her refund will post to her American Express within 3-business days, and we’re not requiring her to return the damaged item.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, ShanetraTarget.com Executive Officeswww.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] .Upon receipt of your contact, we reached our guest to address their concernsI spoke with Mr [redacted] and advised him that I have escalated his incident to our Guest Reporting CenterI advised him that someone from the Guest Reporting Center will be following up with within the next business days to discuss his incidentI apologized about the length of time that it's taken to have this resolvedI also provided Mr [redacted] with Guest Relations number and his reference number in case he has in additional issues As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] .Sincerely,SonzarayThe Target teamwww.target.com

Thanks for contacting Target on behalf of our guest [redacted] .I’m sorry to hear that [redacted] didn’t receive any notification that the shipping address associated with her baby registry was outdated and not connected to the address on her Target.com accountI’ll pass this feedback along to the appropriate teams so that we can provide future clarity for our guests.As requested, I’ve issued a full refund of $for this order to the original gift giver and I apologize for the delayThe refund will post in two separate transactions and may take up to business days to appear on their statementI see that the address for Michelle’s registry has been updated, and I look forward to her friend having the opportunity to place a new order for [redacted] for the items she needs!As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely,RachelTarget.com Executive Officeswww.target.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you! [redacted]

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] ***Upon receipt of your contact, we reached our guest to address their concernsWe reviewed [redacted] ’s experience with our Target.com team [redacted] provided the order and transaction information we requested We are sending her Target GiftCard as a goodwill gestureAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of our guest [redacted] *** Please accept my sincere apologies for the frustrating experience Ms [redacted] had when trying to purchase a crib for her friendThis certainly isn’t the type of experience we want to provide our guestsOn 12/27/a manual refund of $was issued back to her VisaThe credit should reflect back to her account within the next business daysI’m sorry for the delay, but we are working to get the refund back to her as fast as possible As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely Morgan Target.com Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt's not exactly what I was hoping for, but it's nice to know that Target compensates their customers for inconveniencesThank you

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsWe documented the experience and available information about this purchase and shared it with our Buyers for further review and follow up to ensure qualityMs [redacted] was sent a GiftCard to reimburse her for the product As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] ***Upon receipt of your contact, we reached our guest to address their concernsI reviewed the guest’s order summary and tracked her replacement through UPSI show her replacement is set for delivery today, 06/15/If she doesn’t receive her replacement today I advised her to respond to my email so I can provide further assistanceIn the mean time I’ve requested a Target eGiftCard for her poor delivery experienceThe eGiftCard will be sent to the email address attached to her orderAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####