Target Corporation

Thanks for contacting Target on behalf of our guest [redacted] *** I’m very sorry to hear that her Target Visa Card gift card was redeemed without her permissionI can only imagine how frustrated she must’ve been so I appreciate the time taken to bring this to my attention At this time, we have to follow the vendor’s dispute process to get this correctedI’ll follow up with her on Wednesday as promised and keep working with [redacted] directly until this is resolved As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### and reference case number [redacted] Sincerely, Tarris GiftCard Operations

Thanks for contacting Target on behalf of our guest [redacted] We reached our guest to address their concerns and requested a refund to her original form of paymentShe should see a refund of $on her credit card within 3-business days She can discard the replacement Target GiftCards we initially sent her as they are now deactivated and no longer have valueAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target GiftCards at ###-###-#### and reference case number [redacted] .Sincerely, JackieGiftCard Operations

The follinformation that [redacted] provided is greatly appreciated.I’m happy to hear that she has partnered with her bank after we confirmed that no additional funds are being held for the cancelled orderOnce an order or an item from an order has been cancelled we systemically send an authorization removal to the card issuerI realize that a processing error must have occurred since her bank has confirmed that the funds are still being heldI verified that no further actions can be made by Target for an cancelled order, therefore, we advise her to continue to work with her bank and dispute the charges, if neededAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsThe guest’s order has been cancelled and we have no further resolution for this caseSystems show the order never processedI apologized for the guest’s poor experience in the second paragraph of my original email to the guestAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] I completely understand the frustration our guest is feeling after finding out her shipment was being delayedAfter reviewing her order details, I noticed the shipment hasn’t arrived even though the delayed shipment was expected on 12/06/With that being said, as of today 12/07/2016, I’ve issued a full refund in the amount of $The credit should post back to her Target REDcard within 3-business days.If for some odd reason the shipment does get delivered to our guest, I’m advising her to keep or donate the itemsI understand this hasn’t been a good experience for [redacted] and I’m sorry we didn’t have the capability to cancel her orderI understand I cannot make up for her previous experience but I hope she’ll continue to shop with us, so we can provide her the great service she deserves.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concerns.I’ll be sharing the information the guest provided directly with my senior leadership teamAs I stated in my previous email the BOGO free video game offer was an in-store promotionTarget store promotions can’t be stacked with a promotion on Target.com If he wants to take advantage of the Target.com promotional price he’ll need to place an order for that item.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: It isn't right and no one has researched I have also filed a complaint with the Attorney Generals Office and the Consumer Financial Protection Bureau I have over people on my behalf that will attest to their practices Lastly Target should be expecting to be served with lawsuit papers any day now All they have to do is investigate the issue They haven't I don't want this case closed either I am also now considering this a race issue as well I hope that they research this issue

Thanks for contacting Target on behalf of our guest [redacted] ***.I understand that Mr [redacted] has already spoken with T-Mobile regarding the situation; at this time I’m unable to offer him any other advicePer our Terms and Conditions, the risk of loss and title to such items passes to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable.As it turns out we aren't able to offer any other options for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because: I respectfully submit the following response to the businesses replyAs the business has failed to address my concern regarding and misleading information given by Target employees I reject this responseWhile I understand that inventory is seemingly a challenge for this company, especially during sales, this does not excuse Target corporate for fabricating a story that they had contacted the local store requesting a "visual" when clearly they hadn'tThe company believes my frustration to be over available product, which it is notMy frustration is with how the situation was handled

Initial Business Response / [redacted] (1000, 13, 2016/02/11) */ I was able to speak to our guest [redacted] today regarding her experience of receiving three orders of mirrored trays that arrived broken I certainly understand the guest's frustration in this situation and sincerely apologize for that I have advised the guest to discard the broken trays and have ensured her that she has been completely refunded for her ordersI'll personally follow up with our senior leadership team to ensure we learn from this experience and make Target an even better place to shop As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted]

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Mr [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com Hello [redacted] , Thanks for contacting Target through the Revdex.com regarding your recent experienceAgain please accept my sincere apology for any disappointment with our signage for weekly promotions Our weekly circular ads are posted in the entryway of the Falls Church store and on www.Target.com The shelf signage lists the valid promotion dates in this case 10/– 11/(2017) our circular ads are Sunday through SaturdayThe signage is to highlight qualifying items for the promotion and the sale price of the itemWe always looking for ways for improve and your feedback has been shared with our advertising team for further review to assist with future signage decisions Should a question arise while you’re shopping in the store please pick up a red phone in the isle or stop by Guest Services and the Leader on Duty will assist with any specific question Thanks for writing and shopping at Target Sincerely, Nancy The Target team www.target.com

I am rejecting this response because: Target provided no clarification in their response on their advertising concerning the promo codeI am attaching the applicable portion of their email with the promotion/promo code being advertised as well as the “Patio Umbrella” category being directly under that promo code headerFurthermore, I ordered two itemsThey shipped separatelyThe Target rep answering my question would have this informatikn readily available The umbrella that has been the item in question was NOT delivered on April 22nd, it was delivered May So fortunately the delivery date was not as late as what Target’s email had indicated after I checked outTherefore, that is no longer an issueBut I am unhappy about checking out indicating one (earlier) delivery date, then receiving a second email after I placed the order with a later dateThen, I ended up receiving the item in between those two dates.Photos are attached as reference of the Target email, and delivery confirmation

I am rejecting this response because: For multiple reasonsFirst of which is that my order was addressed not only within an hour of placing the order but also within minutes of submitting the delivery changeTherefore it should have been allowed to make alterationsI was told it could not be cancelled as I did ask for thatPlease see attached screen shot of Target.com in which delivery is offered by Sept6thI was told that my order would be beyond that date and now am being told my item is lost?! I have also attached my complete conversation for reference as to what I was told Target cannot doThis entire thing is completely a mess and I needed the socks TODAY 9/which is why I ordered them for store pickupNow I have to wait yet again even longer for them to ship out another setMy expectations from this are to ship my apparently lost item immediately and expedited and To work on a better customer service system that allows alterations to orders that have not left the warehouse I would hope that Target would have made a better effort for compensation for this horrible mess to make me ever shop with them again instead of telling me there is now even more issues then when I started this claim

Thanks for contacting Target on behalf of our guest [redacted] I’m happy to say that I reached out to Mr [redacted] over the phone and a new lampshade is being sent out from the manufacturer to replace the damaged one that he received.I’m sincerely sorry for all of the troubles he’s experienced with this set of lamps and we greatly appreciate his feedback on the damages; I’ll be forwarding his notes and photos to the manufacturer so that we can prevent this situation from happening again going forward.I thank Mr [redacted] for his time and patience and I look forward to his future orders with Target! As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Hello Maureen, Thanks for contacting Target on behalf of our guest [redacted] ***Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com Hello [redacted] Thanks for contacting Target through the Revdex.com regarding a charge from Target on your chase bank card With the information provided I was unable to locate any return transaction connected to this receipt ID numberI’m sorry for any disappointment With any transaction dispute on a third party bank card the process is to file a written dispute with the bank card’s financial institutionPlease review the back of your account statement should you have further questions about this process Federal regulation Z protects consumers from errors on their account and requires financial institutions to investigate alleged error(s) and make necessary correction(s) to account(s) Thank you for letting us review your experience Sincerely, Nancy The Target team www.target.com

Thanks for contacting us regarding the concerns of our guest [redacted] and her recent Target Beauty Box order.I sincerely apologize that she received her order missing items It would appear as though she was misinformed on the process of a return when a replacement is involved; I’ll be sure to provide feedback to the representative that helped her Unfortunately, our monthly Beauty Boxes are highly anticipated and typically sell out in a very short period of time Our November Beauty Box also sold out and there isn’t inventory to send her a replacement I understand this has been a disappointing experience for her, so I’ve sent her a $electronic GiftCard that can be used towards the purchase of another Target Beauty Box We don't have the exact dates the boxes are for sale, but they're typically available for purchase towards the end of every month.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] *** Upon receipt of your contact, we reached our guest to address their concernsWe apologized for the global issue that was occurring with having long verification timesIt was explained new account credit checks are hard checks by the carrierVerizon keeps the credit results alive for daysIf Ms [redacted] returns to Verizon directly or another retailer after days, Verizon would no longer have the results and run a hard credit check again As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

I am rejecting this response because: No, I did not recognize all of the transactions paid with my Target Gift Card purchased from Dillards in California on September 8, 2016.As I explained before, I live in Lawrence Kansas and I never been in CaliforniaI denied these four transactions $175.99, $73.44, $113.94, and $which happened in California September 8, I have the gift card on my position all the time and I never share it with anyone.As I side before, there are a lot of cases similar to my case where someone uses their Target gift card without their knowledge, and Target refused to cooperate at allI strongly believe that Target knew or should have known about the problem on their gift card or if their website may have a breach but they did not take the necessary steps to protect their customer

Thanks for contacting Target on behalf of our guest [redacted] ***I understand that the Nintendo Switch pre-order Mr [redacted] was looking forward to utilizing for his business recently cancelled; I’m sincerely sorry for any inconvenience that this situation has causedTo keep a pre-order active, we will periodically send authorization hold renewals to the method of payment used on the orderAuthorization renewal requests must succeed at the time the request is made or the pre-order will automatically cancelBecause the most recent request on 2/was declined by Visa, the order was automatically cancelled that same dayThis information on our pre-order processes is available to guests and can be found on Target.com in the help sectionI understand that Mr [redacted] doesn’t feel as though his needs have been taken into consideration by our processes, and I’m truly sorry for the disappointmentBecause this item has no more available stock, the order cannot be reinstated or otherwise reordered at this timeHowever, I’m happy to say that the release date for this item is fast approaching and I encourage Mr [redacted] to check back in our stores for replenished inventory on March 3rdPlease assure Mr [redacted] that I understand where he’s coming from and I appreciate the feedback he’s provided on ways that we could make our processes more friendly and approachable to our guestsI’ve passed his suggestions along to our senior leadership and I thank Mr [redacted] for taking the time to share his voiceAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted] ***I’m sorry to hear that Mr [redacted] hasn’t received his shipment from order [redacted] Due to inventory I am unable to replace the items for Mr***Therefore, a refund has been issued to him in the form of a physical GiftCard which will be delivered to the shipping address on his order in – business daysAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com