Target Corporation

Thanks for contacting Target on behalf of our guest [redacted] Please accept my sincere apologies with the store experience you have receivedI have forwarded feedback to the Queens Place Target store to ensure this doesn’t happen againI have issued a refund for the Men’s MoccasinsA refund of $will be received back to their American Express within the next 5-daysAt this time, since the guest received the Women’s Moccasins we are unable to issue a refundI have sent a $eGiftCard for the experienceThey should receive that in their inbox within the next 4-hours As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely,MorganTarget.com Executive Offices

I am rejecting this response because: the kitchen aid which I purchased was earlier worth Reg: $(from the target site)I accepted receiving it late twiceTarget finally informed me after 2-weeks that because they were out of kitchenaids, they could not fulfill my order and this was one month after the initial purchaseThey did give me a $gift card however, I wanted the kitchen aid then since it was a holiday giftNow they have another sale on the same device and the cost is $after sale, for shipping after JanIf they already have kitchen aids in stock where they are selling them on sale, then why did they cancel my order without any prior notificationOverall it was a terrible experience with target where they randomly cancel and cannot fulfill orders

I am rejecting this response because:This was clearly on sale as you can see it is not the regPrice It was this way for over hoursOn an endcap that was in the clearance section with an employee working in the areaAnywhere else you have to sell what its advertized forNo where does it say it has to be in a flyer

Thank you for contacting Target on behalf of our guest [redacted] I can only imagine the panic she must have felt after purchasing a television by accidentI believe we could have provided a better experience by making our guest aware of her optionsWhen paying with PayPal, the return information is provided before the order can be submittedOur policy states that purchases paid with PayPal will be refunded in the form of an eGiftCard or cash if the item is returned to a Target storeHowever, I realize she didn’t have intentions on purchasing the TV, therefore her order concerns were escalated on 12/On 12/04, they were able to honor her request and issued a full refund in the amount of $back to her PayPal accountAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Shanetra Target.com Guest Services www.target.com

I am rejecting this response because: It is my belief that Target should honor the price listed on their website or it is considered advertising

I am rejecting this response because: One of the iTunes gift card was refunded the same day, which I got prove that it was refunded, as I got the copy of the return/refund receipt from the East Windsor Target's store managerPlease kindly refund the money back, as it should be

Thanks so much for contacting Target on behalf of [redacted] *** I can only imagine how disappointing it must’ve been when he didn’t receive his $Target GiftCard by the estimated delivery date It looks like after writing in, a team member was able to deactivate the GiftCard that was sent to him and refund his Target Debit Card As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ Thanks for contacting Target on behalf of our guest Ryan [redacted] Upon receipt of your contact, I reached our guest to address his concerns I am so sorry that the guest tried to contact Target.com several times and still didn't receive the information he was needing on a recent recallAt target, guest safety is our top priorityI have provided the guest several websites he can visit should he want specific information regarding the recall on the Chefs Ceramic Chicken Roaster I also understand that the guest wants an alternative refund method, as he no longer has the credit card used on the original order and he doesn't want a refund in the form of a Target GiftCardI advised him that to accommodate this request, he would need to return the roaster to his local Target Store and they would be more than happy to refund an alternative credit cardI also attached a copy of the original invoice for his convenience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591- Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not receive response via emailIf I receive this response by email or response by mail with original receipt, I will accept these conditions Additionally, I would like an update to the customer service problem Final Consumer Response / [redacted] (2000, 15, 2015/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) They refunded the money; however, this does not do anything about the poor customer serviceI hope the take responsibility for their employees actions Final Business Response / [redacted] (4000, 9, 2015/10/28) */ Thanks for contacting Target on behalf of our guest Ryan [redacted] Upon receipt of your contact, I emailed our guest to address their concernsI understand that the guest has not yet received my email responseThe initial email was sent on 10/19/at 3:pm to the email address: [redacted] I have forwarded the original response to the guestDepending on an individual's firewall and computer settings, they may want to either check their spam/junk folder or whitelist/approve emails from [redacted] As I stated in my original response to the guest, it should not have taken multiple calls and a letter for them to get the answer they neededI certainly understand that this wasn't the best guest experience and for that I am sorryI have forwarded their comments and experience on to our leadership who will review them with our staff members As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591-

Thanks for contacting Target on behalf of our guest [redacted] I understand that the pre-order Mr [redacted] was looking forward to recently cancelled, and I’m sincerely sorry for any disappointment this situation has causedTo keep a pre-order active, we will periodically send authorization hold renewals to the method of payment used on the orderAuthorization renewal requests must succeed at the time the request is made or the pre-order will automatically cancelWe submitted a request for authorization to PayPal on 2/for Mr [redacted] ’s order and the request returned to us as declinedBecause the renewal request declined, the order was automatically cancelled on 2/Information on this pre-order process can be found on Target.com in our help section where it states, “When you place a pre-order, Target sends an authorization hold request to your card issuer If at any point during the pre-order process an authorization hold request fails, Target automatically cancels the order.”I understand that the email Mr [redacted] received from us was confusing; it is an automatically generated emailOrders can cancel for a variety of reasons and our team members are able to assist guests with reordering cancelled items as subject to availabilityBecause this item has no more available stock, the order cannot be reinstated or otherwise reordered at this timeHowever, I’m happy to say that the release date for this item is fast approaching and I encourage Mr [redacted] to check back in our stores for replenished inventory on March 3rd.We’re always working to make Target.com an even better place for our guests to shop, and I look forward to providing Mr [redacted] with the kind of online experience he deserves in the near futureAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] ***.I understand that Mr [redacted] purchased some T-Mobile prepaid refill eCards and when he tried to redeem them, he found that there was no longer a balance on the cardsI can understand how disappointed he must feel and I sincerely apologize for any frustration Mr [redacted] has experiencedLost or stolen specialty cards such as these can’t be replaced by Target, and redeemed or partially redeemed cards are ineligible for returnAt this time, I encourage Mr [redacted] to partner with T-Mobile for any further follow upAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely,RachelTarget.com Executive Officeswww.target.com

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact we reached out to our fraud team to review this transactionThe GiftCard was closed because we had received a dispute from the credit holder’s bank from the original purchase They claimed that the original headphones purchase was fraudulentWe issued a credit to the original purchaser’s credit cardThis was not the person who contacted the Revdex.com As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com

Thanks so much for contacting Target on behalf of [redacted] *** I can only imagine how upsetting it must’ve been when USPS was unable to deliver her package On 02/UPS handed [redacted] ’s package to her local United Service Postal Service so that they could deliver it directly to her USPS attempted to deliver the package to her on 02/07, however, they didn’t leave the package at her shipping address due to having no secure location availableAt this time, USPS doesn’t allow Target to make any changes to deliveries so our Team Members were unable to make any changes to the delivery Her package was successfully delivered on 02/by USPS so I’m unable refund her I’ve shared her experience with our shipping team so that they can look into this further As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted] about her order being delivered to an address she no longer lives at.I understand that she’s wanting to have the two furniture pieces she ordered delivered to her correct home address As it turns out, the order was refunded in the amount of $on 06/02/ The guest was offered to place a new order and advised that we would honor the price she paid on her original order I do see that a new order has been placed and the purchase price has been adjusted I apologize if somehow this wasn’t explained clearly; I do show that several Team Members including our Social Media Team have provided her this information.I did check the guests Target.com account and the only address saved is her correct address so I’m unsure how this shipped to a previous address In the future, our order process does allow a guest to verify both the billing and ship to address prior to the order being submitted I apologize for the frustration this has caused her.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I placed an order successfullyReceived an email for free shippingDiscussed with different Customer Care agentsFinally, Had to complain to Revdex.com to get this fixed.Still the issue isn't fixed and no explanation for why Target Customer Care did not fix the issue.If any customy complains for all the troubles, they are giving $gift card ( which is already free with my order )

I am rejecting this response because: I still do not have any contact information to the manufacturer of this companyI will need that information or Target needs to get in touch with them about a replacement leg! I am still requesting a FULL refund or a replacement table for their unprofessionalism!

As it turns out, we aren't able to offer any more information for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactoryI am requesting that Target generate a return label for me, however, when I spoke to Target online customer care they said that if I returned the item it would be shipped back to me as a non-returnable itemHow can I ensure that the return twill be accepted prior to closing the case? Thank you [redacted]

Dear Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Thank you for your time and effort on helping me resolve this issue It is extremely comforting to know that consumers like myself have somewhere to turn to when Vendors can not resolve issues brought to them attention.I hope you have a nice day and great weekend.Best regards,***

Thanks for contacting Target on behalf of our guest [redacted] I’m sorry to hear about the frustration [redacted] may have encountered while trying to resolve their Target GiftCard issueAny guest can use a Target GiftCard issued in one state, but redeem in another state only if they have the GiftCard information which is located on the back of the physical cardWe spoke with [redacted] on 12/30/via phone conversation after completing a thorough investigation of the claimed missing funds, and advised that they would need to work with local law enforcementAt this time Target considers this matter closed, no further action is required As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: I have documentation from the Target.com web site on my account showing the refunds were approvedAs stated before customer service did not process the return by being able to send me a return address label One reason this has taken so long, is after the first few times I talked with customer service, the phone conversations would last longer and longer How can the information on MyAccount show these items were approved for refund, but they never could send a return label, which I was told was required and this be my responsiblity ? doI was told during one of these long conversations that it was posted to my account showing I contacted for return within the time frame required I don't feel it is my fault customer service could not send aIsimple return label I hired GetHuman to help resolve this, because I am in bad health and not able to be on the phone for hours at a timeI know Target does not care, but I will not shop with them again if this matter is not correctedThe tablet has never been taken out of the box, it is in perfect condition The insurance on one of the tablets was refunded, but I was not notified until I started this process again in AugustThis is so frustrating, why did it take two months for Target to send a response to Ed, from Get Human ? I recently called about other orders and after long conversations was told $I was supposed to receive would be credited to my credit card, which was not doneThis is only $10.00, cut this shows Customer Service tells customers one thing and does not follow thruHe first told me, my email address was incorrect was why I didn't get the money, I told hime it was correct, and I don;t remember the other reason, but I was on the phone for at least minutes This has taught me a valuable lesson,, in documenting