Target Corporation

Thanks for contacting Target on behalf of our guest [redacted] and the delivery issues she had with her recent Target.com orders.I'm so sorry to hear that some of the items in her recent order were damaged and returned back to Target.com I sincerely apologize for the amount of time and frustration this issue has caused her In reviewing her two orders, I see that order number [redacted] was mistakenly updated as the guest had refused the package, however, this error was corrected and the order was delivered later that same day on 01/06/at 5:pm In the meantime, she had called in for help and a refund of $was issued on this same order that was delivered Order number [redacted] unfortunately had a large portion of the order damaged so UPS returned it back to Target.com The guest was provided a refund of $which included one of the Arm and Hammer detergents that she did receive She was also provided a $electronic Target GiftCard because of the experience she had.I understand that she is questioning the amount of the refund she received and see that she has several additional orders outside of the ones mentioned, that she has that same concern about All of her orders included promotional eGiftCards and because of this, the refund is reduced by the value of the promotional GiftCards I’ve verified that all of the electronic promotional GiftCards she earned on these orders have been used on other purchases For future orders, the guest may want to keep in mind that all promotional mobile GiftCards and electronic GiftCards are non-refundable and refunds are reduced by their value Only unredeemed physical GiftCards can be returned; she may want to consider placing future orders and choosing to have a physical promotional GiftCard mailed to her At this time, I will be unable to process any additional refunds on the orders since she has been refunded for items that were delivered, refunded the correct amount minus the value of the eGiftCards and those eGiftCards have been redeemed I also see that our team members have issued her a total of $eGiftCards to invite her back for a better experience.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] ***. Upon receipt of your contact, I reached out to our guest to address his concerns. I apologize for any frustration and inconvenience this has caused our guest. [redacted] received the incorrect replacement item twice. ***... placed a new order for the correct item on 4/26/16. I have processed a 50% discount on his account for the new order. Please allow 1-2 days for the credit to appear back to his Visa credit card. I have also verified with our shipping company, EFW that they will be contacting [redacted] sometime today to schedule a return pickup for the second replacement. Once the return is received we will process a full refund for the item. Please allow 3-5 days for the credit to appear on his credit card. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted] ***.I’m sorry to hear that she had such an unpleasant experience after taking advantage of the $Cartwheel promotionSince cartwheel can only be applied to items that are purchased in-store, all of the items selected for in-store piwere cancelled from her orderThe reason for the price difference, is because Target.com prices are not always aligned with Target in-store pricesI understand our guest is seeking a refund, but since the items we’re purchased in-store were unable to provide any discounts to her online orderI realize this information wasn’t provided during checkout, so I’ve sent her a $eGiftCard to invite her back for a better experienceThe eGiftCard should arrive to her email within 4-hoursAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.ShanetraTarget.com Guest Serviceswww.target.com

I am rejecting this response because: Target's response is ridiculousThey did not address that I accepted the electronic raincheck and did as I was told -- to wait till it became available on site again and call to place the orderdays later, the item was once again available on Target's siteI called and was told they would not honor the price/shipping match even though I had a case number that stated I should get thoseIt is once again not available on their site.This issue is about their terrible customer service more than the product itselfCompanies that sell to consumers should not be able to get away with that kind of serviceAlso, their email only stated that the order was cancelledIt did not state whyIf it truly was cancelled due to no supply, why was it put back on their website days later?I didn't see anything from Target's response that they were sorry for anythingThey deflected all responsibility and its terrible that businesses can get away with that

Thanks for contacting Target on behalf of our guest ***.I know this entire online experience has been extremely disappointing and I cannot apologize enough for the frustration we've causedI understand our guest received conflicting information regarding his refundAfter reviewing his order details I confirmed a total price adjustment was made on 12/06/Once our team member reduced the price by $the order total went to Therefore when it was time to receive the payment from his credit card, he didn't owe us any fundsHe was advised to keep or donate the delayed shipment once it arrived to himI recognize this process can be confusing, since our online team didn’t wait until the charge was posted to his accountBasically, when guests enter their payment information during checkout, we may submit an authorization hold on the payment methodBring his total price down to zero sends a request to the card issuer to remove any authorization holdsThe length of processing time varies depending on the card issuerWith that being said, a refund cannot be provided since we never received any payment from his bankIf for some odd reason he was charged for this order, I advise him to contact his bank right away and share his billing concerns.I sincerely apologize for any inconvenience we may have caused and I thank him for taking the time to share his online experience with usAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Hello [redacted] ,Thanks for contacting Target on behalf of our guest Linda Perkins, upon receipt of your contact, we reached our guest to address their concernsWe explained the Carson North store asset protection team reviewed the video of the transaction and all items were showing placed in bags and then in the guest's cartAs a good will gesture a GiftCard was send to invite Ms [redacted] back for a better experience.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number: [redacted] .Sincerely,NancyThe Target Teamwww.target.com

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, I reached our guest to address his concerns I understand our guest was frustrated when his piin store purchase was shipped to him When inventory isn't available, a reallocation email is sent providing the option for our guests to cancel the order, choose another store or to have the order shipped to them; I am showing that the option to have the order shipped was chosen from that emailThe guest did call to have the order cancelled and a request was submittedThere is a very short window of time prior to the order processing that this can be done, however, we are not able to guarantee a cancellation requestUnfortunately, the order still shipped and the guest had already placed a second order for a tv for in store pick-up The order was delivered the next day and target did process a refund in advance of receiving the order back at our returns centerI understand the guest is upset about his refund method being in the form a GiftCard instead of going back to his PayPal accountThe refund method for a PayPal purchase is displayed several times during the checkout process I am truly sorry for the guest's frustration, but at this time, I am unable to refund the guests PayPal account in part because the GiftCard has already been used on another purchaseAdditionally, Target doesn't pay our guests late fees or overdraft fees due to purchases with usI understand that my apologies will not completely eliminate his frustration, but I do appreciate the amount of time the guest has spent to contact us regarding this manner As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/08) */ Hello [redacted] , Thanks for contacting Target on behalf of our guest Mr [redacted] Included you will find our response to Mr [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number [redacted] Sincerely, Michelle The Target Team www.target.com Hello Mr [redacted] , Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience Purchases made at Target.com are excluded from the price matching policy, and we're unable to make any adjustments on clearance merchandiseI apologize for any disappointment I know this has been a frustrating experience for youWhile I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concernsI've documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they're providing the best possible service We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Michelle The Target team www.target.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The problem I had with this issue is THEIR website directs the customer to the local store to purchase the itemHad they listed a caveat on the website that the price of $was not the store price, then that would be fineThey listed the item for sale on the website and then directed the customer to the store to purchase the itemWhen the website says $and directs the customer to the local store to purchase, then the customer should have a reasonable expectation that following THEIR directions is the way to make this purchase at THEIR price listed on THEIR page according to THEIR directionsInstead, I get to the store and the item is over $The local store management and target customer service all state that they can not price match THEIR own prices, because in the exclusions they do not price match clearance itemsI can understand not price matching clearance items with their competitors, but THEIR refusal to match the price on THEIR products in THEIR stores leaves me dumbfoundedSo the resolution is that it is IMPOSSIBLE to purchase this product from Target according to THEIR instructions at the advertised priceTarget has repeatedly told me that Target.com and the Target store are really two separate entitiesIf that is the case, then there should be a real separation between the stores and online salesI'm thinking that profits from Target.com and the Target stores all go to Target Corporation, so I'm not really convinced of the two separate entries gambitI am convinced that Target really doesn't care, and their response to my complaint is very much a non-responseWhat is Target doing to fix the disparity between on-line sales and prices when the on-line directions are to purchase the item in the store? Seeing as the store only had ONE of this item, how much money has now been wasted denying a purchase when, from a business perspective, it would have been much better practice to correct the problem by honoring their price and keeping the customer happy? This obviously is NOT an isolated incident, so how many other customers have fallen prey to this scam? In essence, their response to this complaint is very much, "We don't care, Target has a customer base such that your complaint is essentially background noiseThanks and have a nice day." Final Business Response / [redacted] (4000, 9, 2016/01/12) */ Hello Mr [redacted] , Thanks for taking the time to share your additional comments with usAgain, I am sorry for the disappointment and frustration this situation might have caused youI understand you are unable to buy the advertised Braun Shaver Men's Series 3-350cc System online because it is not available and our stores can't honor the price We appreciate you bringing this matter to our attention because we work hard to make sure that your store and online experiences are pleasant and efficient Since the item is on clearance, our stores can't price match the itemThis is excluded from our price matching policy, therefore this price will not be honoredOur site states that prices, promotions, styles and availability may vary by store and onlineIn addition, you can't order this item online because it is currently out of stock At Target, it's all about having what you're shopping for at a great valueWith your needs in mind, we'll keep working hard to bring you the unique merchandise that fits your lifestyle Thanks for writing Harol Target Guest Relations www.target.com

Thanks so much for contacting Target on behalf of [redacted] I can only imagine how upsetting it must’ve been the towel set she received from the Target store and by delivery wasn’t what she was expecting The item that she ordered did have the incorrect product title showing, ‘Bath Towels And Washcloths 6pc set’This is why the store provided her with only a pack of washcloths along with the same pack of washcloths that was delivered to her There are times where a small number of items on Target.com may be mispriced, described inaccurately, or unavailableAlthough we make a conscientious effort to accurately describe and display products and services on the site, if we find an inaccuracy of any sort, we have the right to cancel any associated orderYou can find more information about this here, under ‘availability, errors, & inaccuracies’ Although I’m unable to send her four sets of Bath Towels And Washcloths, I went ahead and refunded her for her order was that delivered since she didn’t receive the items that she was expecting As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

I am rejecting this response because: I've worked in retail for years, including phone centers, again I was not notified of a problem, and it takes one person to do the right thing and contact a buyer or a system programmer to fix the issue, target repeatedly fails to provide an a answer as to - why wasn't I notified and - why their system is so horrid that they can't fix a simple customer service issue, because I'm sure I'm not an isolated caseI want a fix, not excuses

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Ms [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com Hello [redacted] , Thanks for contacting Target through the Revdex.com regarding your recent return experience and taking the time to speak with me about your concerns As we discussed the Clinton Pointe store Leadership denied the return within Target’s coupon policyThe policy states “We have the right to refuse, or limit the use of any coupon and/or subsequent return for any reason, including if guests’ reoccurring behavior becomes disruptive or the items are deemed not to be for the purpose of using or gifting.” For the full policy, please visithttp://coupons.target.com/ We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us review yours Sincerely, Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] ***.I’m so sorry Mr [redacted] doesn’t feel satisfied with the resolution we’ve offered to provide himI understand it’s frustrating that there is not currently a ship date available for the Forza Horizon gameOnce there is concrete information regarding the inventory of this game, our guests with outstanding orders will be notified.Once again, because Mr [redacted] has not been charged for the game there are no refunds to issue to himThe hold on his account only exists as long as he chooses to wait for the game to restock; he may opt to cancel the game from his order at any timeOnce he cancels the game, the hold will fall off his REDcard after a processing periodIf he would like to cancel, he may call us at ###-###-#### and our team members will be happy to assist him.As it turns out, we aren't able to offer any other options for this situationTarget considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget Executive Officestarget.com

I am rejecting this response because: They have made no effort to remedy this situation of dishonest advertising or dishonest customer service associatesThe item is still listed for the discounted price so saying it is an error is another lie by Target

Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, I reached our guest to address her concerns It looks like she requested us to cancel her orderIf she still want the same item(s) she can place a new order if they are available As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/01) */ First of all this person clearly has no idea what they are talking about target is such a disgrace they couldnt even provide a personalized response they provide some generated email that isnt even responded to with a proper full name or information to follow upI was indeed charged and the package was sent via ups tracking number [redacted] how can you be a major corporation and not even have the decency to fully investigate the matter before responding Final Business Response / [redacted] (4000, 10, 2015/09/04) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, I reached our guest to address her concerns I tracked her order through UPS and show that the Pull Ups she ordered were shipped UPS SurePostThis method of shipping is used for items that can be delivered by the United States Postal ServiceI show that UPS delivered the Pull Ups to the post office in her area on 09/01/I then tracked the Pull Ups via USPS.com and they show her order was delivered 09/01/at 7:11pm When I researched the notes attached to the store pickup portion of her order for the potty seat I show that the cancellation was a "GUEST_CANCEL" I advised her if she believes any of the information I provided to be incorrect, please respond to my email or call me As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted]

Thanks for contacting Target on behalf of our guest [redacted] ***I can only imagine her disappointment when her patio loveseat wasn’t delivered by the date providedI understand my apologies won’t even begin to make up for the disappointment, but I’m deeply sorryI’ve contacted our partners at EFW who is our special delivery carrier for large items and they’ve confirmed that the patio loveseat was received late which caused a two day delay; the item is scheduled to be delivered between 8am-6pm on 05/04/I’ve closed the eGiftCard a team member previously issued for the handling fee refund of $and issued the refund directly to her PayPal accountWhen PayPal is selected as the method of payment, our guests are required to acknowledge the refund policyThis information is listed prior to being directed to the PayPal page to complete the order and I’ve attached a screenshot for our guest’s referenceKeep in mind, there are certain situations where Target is able to make an exception, like if an item was lost or damaged in transit and was undeliverableBecause the patio loveseat is scheduled to be delivered, Target will not be issuing a full refundI know when she contacted Target and our partners at EFW she expected a quick and fast resolution, and I’m truly sorry it has taken so much of her time and effort to understand where her loveseat isIt’s also certainly frustrating to hear that she was provided with different information from different team members and representatives that she spoke withI’ll personally reach out to our Retail Leadership team and the leadership team at EFW to ensure they’re addressing how to read the special tracking information on EFW’s websiteThis will ensure our team members are familiar with the process and will give our guests a consistent experience moving forwardI recognize there are many options on where [redacted] can shop and that’s why I truly appreciate that she chose TargetI’ve sent her a $Target eGiftCcard to her email addressI know I’m not able to change what she’s experienced, but I truly hope [redacted] will give us another chanceAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] .I understand that [redacted] had a difficult time getting an immediate resolution for her issue and I’m sorry to hear that although her physical gift card was shipped she wouldn’t receive it due to USPS delivery restrictions in her area We have worked with our fulfillment center to understand what went wrong and have since corrected the issue on our endI’m happy to hear she received the egift card replacement and was able to purchase a new physical gift card in storeAs a token of appreciation for your loyalty, we’ve sent a $Target eGiftCard that will arrive in a separate email, shortly after you receive this responseI understand that our apologies may not completely eliminate your frustration, but I hope you will continue shopping with us and that we provide you with the great service that you deserve in the future We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yoursSincerely, GiftCard OperationsCase [redacted]

I am rejecting this response because: I want my money backIt does not make any sense that Target does not give back the money I paidIf the order can not be fulfilled, Target should issue a refund of my original payment

I am rejecting this response because:Didn' Resolve issueNever received gift card

Thanks for contacting Target on behalf of our guest [redacted] I realize that this experience has been very frustrating for [redacted] and I sincerely apologize for any misinformation he may have receivedInformation on the standard cancellation policy of pre-orders can be found in the Help section on Target.com by entering “pre-order” into the Help search bar.Pre-order limits are decided upon in advance by the buyer and vendorOnce the limit has been met, no new pre-orders can be taken, even if there are cancellationsOnce all pre-orders have shipped, any available inventory could possibly become available to guests on the site, so it may be best to check the site for updates.Although I’m unable to assist [redacted] with his desired resolution, I appreciate him sharing his experience with usAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] ***I understand how important it is to feel assisted and supported during such a profound and exciting time as a pregnancy, and I’m sorry to hear that we’ve let [redacted] down with this recent experienceOur registry coupons are valid for one online purchase and we accept up to Target GiftCards per order on Target.com; we welcome guests who need to combine their GiftCards to visit our stores for assistanceIt’s disappointing to know that [redacted] wasn’t provided with this information by our team members upfrontIt’s clear there’s an opportunity for growth here, and I’ve shared feedback with leadership so that we can provide better understanding for our team members going forwardAlthough there’s no way to undo the experience she’s already had, I’d love to do what I can to make this situation rightI’ve issued a $GiftCard to [redacted] ’s email address and I’d like to invite her back to place her order with us for the baby items she needs from her registryTo receive the 15% registry discount, please direct her to give us a call at ###-###-#### or reach out via chat and reference case [redacted] Because the initial coupon has already been used, the discount will need to be applied manually by our team members post-orderOur warmest congratulations to [redacted] and her new bundle of joyWe look forward to seeing her and her growing family in our stores! Sincerely, Rachel Target.com Executive Office www.target.com