Target Corporation

Hello,Thank you for contacting us on behalf of [redacted] *** Upon initial review, it appears that this guest submitted multiple orders utilizing the promotion under different names and email addresses In order for us to complete this investigation, please provide us a list of all orders submitted on 12/for GiftCards This list should include all orders, regardless of the status of the GiftCard.Sincerely,JackieGiftCard Operations

Thanks for contacting Target regarding our guest [redacted] and her concern about her recent order not being delivered.I’m so sorry this has happened and I wish I had a reason as to why her order was not delivered but instead was sent back to the vendor I understand it was a gift for her daughter’s birthday and because of what has happened, she didn’t receive her present I am so disappointed to hear this and I realize we’ve let her down.I’m glad to see that one of our team members has been able to help process a replacement order for her I know this doesn’t take away the disappointment and frustration we’ve caused I’d like to invite her back for a better experience and I’ve sent her a $electronic Target GiftCard to the email address used on her order It should arrive within hours and can be used either in store or onlineI understand we’ve let her down but I hope she gives us another chance to provide her the great service she deserves.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: I never received the phone from this orderThe box came emptyClearly the phone was stolenI filed a claim with UPS (tracking # [redacted] ) And UPS took responsibility for the item, however they won't pay the amount of the phone to me as they say that their contract is between the shipper (target) and them All I need Target to do, is claim the money, then pay meThanks [redacted]

Thanks for contacting Target on behalf of our guest [redacted] *** Please accept my sincere apologizes for the frustration Ms [redacted] experienced when her Graco Blossom 4-in-High Chair Seating System got cancelledWe know how important it is for our guests to either receive the items they paid for or receive a refund if they were unable to get the orderSince Ms [redacted] threw her GiftCard away, I would be more than happy to issue a new oneShe should a GiftCard for the amount of $in her inbox within the next 4-hours As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest [redacted] I understand Mr [redacted] is disappointed with the cancellation of his recent orders, and I apologize for any frustration we may have caused himIt sounds like he attempted to ofor the initial delay for his items on 12/and wasn’t able to successfully use the email we sent to approve the delay.Upon researching, I see that on 12/we proactively re-decided these orders in an attempt to fulfill themBecause Mr [redacted] was attempting to approve the delay of the items at the same time that the order was being re-decided, the oemails may not have functioned correctlyOf course, we’re glad Mr [redacted] has brought this issue to our attention, and I’m happy to say that we have teams currently reviewing this process for any additional issues that may be appearing with the ofeature for our guests.Re-deciding an order is not the same as a confirmed shipment and I’m so sorry that Mr [redacted] was told by our team members that the orders were being sent out and deliveredOn 12/the orders canceled due to inventory, and at this time the specific item is no longer available.While I am unable to reinstate the orders as Mr [redacted] requests, I’m happy to say that we do sell similar items of the same brand onlineFor the issues he experienced, I’m sending Mr [redacted] a $GiftCard, and I welcome our guest to place new orders at his convenience for the items he needs.We appreciate his suggestion to add more information to cancelled orders, and I’ll be sure to pass his feedback along to the appropriate teams.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] *** I’m very sorry to hear that their Target GiftCard was used without their permissionI can only imagine how frustrated and confused they must’ve been so I appreciate the time they took to bring this to my attention I’ve reviewed the transaction information and have requested a replacement Target GiftCard be mailed to the guest for $ [redacted] will receive email notification once the card ships, and will arrive within 7-business days after the notification When our guest contacted our GiftCard department they followed the correct policiesTarget considers GiftCards to be like cash and can only be replaced if there is a remaining balanceTheir GiftCards had been fully redeemed so there was nothing available to replace To ensure that no one is able to access their Target.com account, I recommend that they reset their passwordAlso, it’s a good idea to use unique user names and passwords on each website where they’ve created an account As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] At this time we have no further resolution for the guest and we consider this matter closedAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted] ** I’m sorry to hear that ***’s order was processed as if they picked it up even though they didn’tThe store must of accidently processed the order for pickup when they were having technical difficulty and instructed the guest to pay for the item in store I’ve gone ahead and processed a refund for ***’s order and they will receive their refund via a new GiftCard sent to their emailThey should receive it in 4-hours As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Revdex.com:Thank You for the clarification I have attached a screenshot of the advertisement on the webpage for reviewPlease make the terms more clear if this promotion is ran in the future From what I have been told by Target the promotion meant "guaranteed $trade in value for a working Xbox One" I think saying that would be much more clear than saying "$free gift card when trading in an Xbox one" Nowhere does the ad state you are giving up the trade in value, or that the trade in value would be $ It could have also stated "The gift card does not stack with trade in value", or "customers may choose the trade in value, or the $gift card, but not both" In any case, thank you checking into it and contacting meThe gift card offer is also a nice gesture and I appreciate it However, I am still very frustrated with the experience since it involved multiple trips, phone calls, and I erased my Xbox before attempting to trade it in

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address his concernsDuring the checkout process Mr [redacted] was provided information that was inaccurateWe contacted the Melbourne store leadership team to share this experience and issued a Target GiftCard to Mr [redacted] as a goodwill gesture for a poor service experience As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] ***. At this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] . Sincerely, Nancy The Target Team www.target.com

Thanks for contacting us on behalf of [redacted] and her concerns regarding her recent cancelled order.I sincerely apologize that this issue has caused her so much additional time and frustration during an already busy time of year I can only imagine her disappointment when she realized the order for her grandson’s birthday present was cancelled I've contacted her several times asking her to call my direct line to discuss a time-sensitive solution; as of today, she has not contacted me I realize the birthday date has now passed and I'm unsure if she still wants the item.At this time, the bed is still in stock and she can place another online order, however we're unable to apply a discount before the order is placed We are more than happy to honor the same price as her original order, but the price will have to be adjusted once the order is submitted This means that the initial authorization hold on her method of payment will be for a higher amount, but when the item ships she will be charged the discounted price I know that she feels this is unfair however, this is how our system works I'll be sure to share her frustration and comments with our Senior Leadership team so that we can continue to review and improve our processes.I sincerely apologize for her disappointment and would like to invite her back for a better experience I've sent her a $electronic Target GiftCard that should arrive within hours to the email address used to place the order I understand that we let her down but I hope she’ll give us another chance to provide her the great service she deserves.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] .I’m sorry to hear about the lengthy amount of time it has taken to resolve our guest concernsI confirmed the Gorilla Glue was lost in transitI realize [redacted] is still expecting the glue but we are unable to reship the lost itemAs a result, I’ve issued a full refund in the amount of $back to her MasterCard, which should post within 5-business daysAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Hello, Thank you for contacting us on behalf of [redacted] ***. Upon initial review, it appears that this guest submitted multiple orders utilizing the promotion under several different names and email addresses. In order for us to complete this investigation, please provide us a list... of all orders submitted on 12/4 for GiftCards. This list should include all orders, regardless of the status of the GiftCard. Please note, this is the same complainant as prior requests under names [redacted] : [redacted] , [redacted] ***: [redacted] , and [redacted] : [redacted] Thanks,CaraGiftCard Operations

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com Dear ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenienceCartwheel offers are subject to expire early for a variety of reasonsThe offer may have expired, is no longer valid, or the product is no longer availableSee the Terms & Conditions at http://cartwheel.target.com/terms-n-conditionsTarget has the right to remove or cancel offers from Cartwheel and your list, at any time and for any reason without noticeI know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concernsI’ve documented your comments about the team member behavior and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they’re providing the best possible serviceWe always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yoursSincerely, AmyThe Target team www.target.com

Hello [redacted] , At this time we have no further resolution for the guest and we consider this matter closed As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of [redacted] ***We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I understand that Miss [redacted] was excited to take advantage of a great promotion we were running in November 2016, but was upset to find that her plus-sized items didn’t qualifyPlus-sizes are never excluded from our promotions, but specific items may not always be eligibleMiss [redacted] ’s order didn’t qualify because the specific items she ordered were not eligible for the promotion in that sizeDespite this, our team members were happy to make a onetime exception for our guest When the items arrived, they were in poor condition and I see that Miss [redacted] attempted to reach out to us about this issue via FacebookI apologize that Miss [redacted] ’s post on Facebook was missedWe do our best to respond to guest concerns via social media, but per our Target.com help pages, we always recommend that guests call us directly at ###-###-#### or use the chat feature to receive a prompt response and resolution Because Miss [redacted] returned the items to our store for refunds or store exchanges on 12/and 12/6, our Target.com team members were not able to assist when she emailed on 1/If Miss [redacted] has questions or concerns regarding the items she received in exchange at the store, she will need to speak with Guest Relations at ###-###-#### for follow-upTarget.com is no longer able to assist with this issue as the full order has been returned in store We never want our guests to feel like they need to contend with damaged merchandise on their own and in the future, if Miss [redacted] finds herself in a similar situation, we recommend that she call us directly and immediately so that we can best assist As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I can only imagine how disappointing it must’ve been when her preorder for the Xbox One X Scorpio was cancelled Target is required to reauthorize holds within a certain amount of days depending on the card issuing bank in order to keep an order in good standingOur system will renew the hold every days for Target REDcard, Visa and American Express, every days for Discover and every days for Mastercard and PayPalSince her bank denied the authorization renewal, her order was cancelled At this time, there isn’t a way to reinstate her order As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] I can only imagine how frustrating it must have been when the previous team members advised her that her order was cancelled Once an order has been submitted, we are unable to change, modify, or even add to an orderWe have this policy set in place because any interruptions with an order will delay the shipping process and we strive to get items to our guests as soon as possible I've followed up with the team members that she spoke with to provide coaching and ensure that this doesn't happen again I noticed that the items that she ordered have been delivered successfullyI'd be happy to help her place an order for the items that she wasn't able to add to this order As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Jenna Target.com Executive Offices www.target.com