Target Corporation

Thanks for contacting Target on behalf of our guest *** *** and her experience receiving a damaged dresser.I can certainly understand her frustration in receiving a damaged dresser two times. I sincerely apologize for the lack of communication she received when our team members were
assisting her with available options. When an item is received damaged our guests have the following options: they can return the item for a full refund, they can keep the item for a discount or a replacement can be sent out. Once a replacement is sent, the only compensation that can be given is in the form of a GiftCard. I apologize if this information wasn’t communicated to our guest. I understand that the guest is wanting money back and not in the form of a GiftCard; because this is a replacement order the only option available is in the form of a Target GiftCard. If she is wanting a refund, the dresser will need to be returned. I’d be more than happy to set this up for her and will await her answer as to what she would like me to do.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsWe reviewed Target’s price match policy and provided the link of www.Target.com/PriceMatchWe reviewed only retailers listed
in the policy would team members be able to approve a price match requestBecause Mr*** was requested a price match with a retailer outside of Target’s price match policy so the price match the requested could not be approved As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

I was typing a response and ab out minutes into my replay the screen cleared. It is like Target is running the Revdex.com. It does not appear to me anybody in this process cares.Actually I have been contacted by at least Target "management" folks. The first contact was from a "District Management" representative who listened to my whole story and apologized and said my experience was not typical nor what a customer should experience. The second was a message I received from the Target store manager who left a message and I have not returned his call yet. I plan to call and set a time when we can talk face to face. The third contact was from a Corporate Representative in response to my Revdex.com filing. We talked at length and she documented a lot of information and offered me a Gift Certificate for my troubles. I was attempting to get to someone in Target management that had both the authority and willingness to listen to me. I am not sure that has been accomplished. It appears to me that upper management and Targets corporate structure is not geared to listening to "customer feedback". Target is not unique with their management structure and have effectively isolated themselves from their retail and .com functions. I am just feed up with being told "we are sorry". I just seems that customer service is now a euphemism and not a reality.*** ***

Thanks for contacting Target on behalf of *** ***We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any
merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Thanks for contacting Target regarding the experience of our guest *** ***I’m currently in the process of researching the matter and I will provide a substantive response within a reasonable timeframeI appreciate your patience, as well as that of Ms***If you have any immediate
questions or concerns, please contact me at ###-###-####

Initial Business Response /* (1000, 10, 2015/06/26) */
hello ***,
Thanks for contacting Target on behalf of our guest ***
Upon receipt of your contact, we reached our guest to address his concerns and asked for more informationAs of today, we have not heard back from Mr
***
We did let Mr*** know that our owned brand products have a one year return policyPlease see our response below
s always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Terry
The Target Team
www.target.com
-------------------------------------------------
hello ***,
Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience you experienced
We emailed you on June 19, with information about our return policy and also requested more information about the t-shirtsAs of today, we have not received a response from you
You mentioned that you did not have a receiptWithout a receipt our stores can always attempt to look up your receipt if you paid by check, debit or credit card
We also asked if you could provide us with the product numbers for the shirtsWithout the receipt, you may find the item number on the sales tags if you still have them or possibly on the tag inside the shirts.The quality of our products is very important to us and we'd like to share this information with our Merchandise and Quality teams
We also shared with you that Mossimo is one of our owned brand products and return guideline is one year
If you have additional information that you can provide us about the t-shirts you purchased or have questions about our return policy please let us knowIf you prefer to call, you can reach us at (800) ***, please provide reference number ***
Thanks for contacting usWe always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours
Sincerely,
Terry
The Target Team
www.target.com

Thank you for contacting Target on behalf of our guest *** ***. I’m sorry to hear about to upsetting experience he with through while trying to track down his shipmentI understand he’s asking to have the items reshipped and with the option of updating his payment methodAfter looking at
his order details, I confirmed his entire order was refunded on 11/16/In order, for Mr*** to receive these items a new order would have to be placedWhen placing a new order he will have to option to change/update his payment methodI realize one of the items are no longer available, so I suggest that he continues to monitor our website for future availability. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest *** ***.I’m so glad *** reached out about the ongoing situation he’s been experiencing with this dresser and I’m here to help! I understand that *** is hoping UPS will pick up the item from his apartment, but because the shipper will not come
to ***’s door, the dresser would first need to be moved down to the lobby or receiving area for pickup.Since *** would prefer not to carry the fully-constructed product, the best resolution is to issue a full refund of $to his MasterCardThis way, there’s no pressure to return the item; *** can dismantle and dispose of the product at his convenience in whichever way is most comfortable for him.I’m happy to say we issued a full refund on 4/and *** should see it post within business days of that dateI’ve also shared feedback about ***’s service experiences with senior leadershipFinally, we issued a $Target GiftCard™ to the email address on his order to invite him back for a better experience in the near future; we’d love the opportunity to get it right next time!As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,RachelTarget.com Executive Officeswww.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** ***.Upon receipt of your contact, we reached our guest to address their concernsIn addition I have included an email response to our guest with additional information. As always, we appreciate the assistance
you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***.Sincerely,AmyThe Target Teamwww.target.comDear ***,Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for the frustration and inconvenience. I have been attempting to contact you by phone but have been unable to reach youIn addition I sent you an email to provide information about the items you were looking for. To date, I haven’t received a responseI located a number of the Shopkins Season MegaPaks at stores in your area as well as the Westminster locationI shared your concerns about the store experience with the Westminster leadership teamIn addition I am sending the GiftCard that I promised in the email to youYour daughter may be able to use it on a future purchase at TargetThat should arrive within the next 7-days. I’m sorry your experience with us was disappointing and we appreciate that you took the time to contact us with your concerns. Sincerely,AmyThe Target teamwww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***, Upon receipt of your contact, we reached our guest to address their concernsMs*** was wanting to purchase a second Nintendo Switch from our Brighton, MI store on its release date of March 3,
Target’s quantity limit policy states: To ensure that all of our guests have the opportunity to purchase certain products, we reserve the right to limit quantities on those itemsThe Nintendo Switch continues to be an item that stores are limiting quantities onIt is Store Leadership discretion as to when they will lift these limits Ms*** feels the Store Leadership mishandled her shopping experience and I have shared her thoughts and comments with the Brighton Store Team Leader for further reviewThis will help us in providing better experiences with guests in the future As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Initial Business Response /* (1000, 7, 2015/12/21) */
Thanks for contacting Target on behalf of our guest***
Upon receipt of your contact, we reached our guest to address their concernsWe understand our guest is disappointed with the refund tender optionWe've contacted the store
and our store team members would do their best to help our guest with his situationOur guest will need to stop by the guest service desk for additional assistance
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Harol
The Target team
www.target.com

Thanks for letting us know the status of this complaint for *** ***. I understand that this has been a frustrating experience for our guest and I’m very sorry for that. The refund was processed back to their Mastercard on 01/06/in the amount of $227.90. It can take up to business days to receive the refund but it is typically sooner. If they are still not seeing the refund that was issued, they will need to contact their financial institution. I’ve attached the invoice showing the refund should they have any additional questions.I will not be able to refund the additional $that they are asking for. The terms of a refund being reduced by the value of the GiftCard with purchase is included on the order details page, in our terms and conditions and in our help section. The GiftCard they were issued has a balance $8.52.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** I’m sorry to hear that the briefs were cancelled from her order When the fulfillment team cancelled the item from her order, they didn’t provide a reasonReasons can vary from just that particular
fulfillment center being out of stock to the item being out of stock entirelyI show that the fulfillment warehouse was out of stock, so her item was then sent to a second fulfillment centerHowever they were also out of stock, so a local store was asked to attempt to fulfill the item but they were out of stockAt this point the briefs were cancelled from her order since they could no longer be re-allocated to another fulfillment location I’m happy to hear that she was able to place a new order and that order has successfully been fulfilledI appreciate the time she took to share her experience with usI’ll share her experience with our fulfillment center to ensure that it wasn’t cancelled by mistake and to try and create better communication when items are cancelled from order As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience with your Target Mobile service I attempted to reach you by phone and emailI’m sorry for the length of time spent at your local Target storeBecause Target doesn’t have access to Sprint account information it’s best to directly work with your phone carrier Sprint to address any account questions We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Nancy The Target team www.target.com

I am rejecting this response because:
I am not accepting this response as a resolution as you have not provided a resolution

Thanks for contacting Target on behalf of our guest *** ***I sincerely apologize for any miscommunication or frustration *** experienced while trying to receive a store-exclusive Cartwheel discount on her online orderI understand this item was out of stock in her local stores and she
was hoping to receive both the item and the store-exclusive Cartwheel promotion by ordering onlineI understand how disappointing it is to miss out on great deals for a high demand product such as the Xbox One S Hot Wheels Bundle, and I’m sorry for ***’s experienceBecause Cartwheel promotions are only valid in stores, we are unable to honor Cartwheel pricing online, however, we did offer to discount the order by 15% for our loyal REDcard guestI’m happy to say that because the order was cancelled, *** was never charged and instead, a $GiftCard was issued to her for the experienceI see that the price point for this item is currently $on Target.comIf *** would like to place a new order online with us using the GiftCard she received, I would be happy to match the price point of $her cancelled order was originally placed forPlease advise *** to reply here with her new order number and I’d be happy to adjust the price from $to $before taxAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest *** *** I’m sorry to hear that *** did not accept our responseIf *** believes that his funds were stolen from him, he should partner with his local Police DepartmentTarget considers this matter close, no further action is necessary As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsThe ***s have worked with the bank that issued their visa gift card concerning the funds hold releaseWe have also
followed up with the Hutchinson store sharing the shopping experience to help avoid a similar situation in the futureAlso as a good will gesture sending a GiftCard to invite our guests back for a better experience As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Initial Business Response /* (1000, 5, 2015/12/16) */
Thanks for contacting Target on behalf of our guest ***
Target strives to make sure guests receive the items they ordered, especially when a great promotion deal was applied to the orderI recognize there are many options
on where *** can shop, and that's why I truly appreciate that he chose to shop with TargetIt looks like one of the items on ***'s order was canceledPlease accept my sincere apology for any frustration and inconvenience *** experienced when his order for the Asmodee Seasons Board Game was canceled
Target.com was unable to fulfill this order because due to an inventory error it was out of stock*** received an email that was misworded, we apologize for the error
In regards to the promotion deal for board games "buy get the 3rd free board games," was still successfully applied to ***'s orderItems that are used in the promotion share the discount of the free item and all eight items received this promotion deal regardless of the canceled Asmodee Seasons Board GameSince the Asmodee Seasons Board Game was canceled, *** was not charged for this item*** may view his total discounts (which promotions were applied) on Target.com >Help>Track an order, using his order number and email address
The Asmodee Seasons Board Game *** wishes to purchase is now back in stock on Target.com with a limited quantityI requested a GiftCard to be emailed to ***, for the guest service experience and inconvenience he encounteredHe may use the GiftCard towards a new board game or other items on Target.com
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although I appreciate the quick response, the person responding was mistaken on a key pointThe response stated I "was not charged for this item." I was charged for this game and have confirmed with my credit company no refund was issuedHowever, upon looking at the order in my Target.com account, I think I understand why the company believes otherwise
There are numerous inaccuracies in the record in my Target.com accountFor example, refunds from a price adjustment given after the order was placed are not shown (though I have an email record from Target), badly damaged items swapped for new items show as returned while the replacement items show as a separate new order(The new order showed a charge for the items, but I called customer service and was assured I would not be charged and that it just needed to show a charge so they could ship it out.) Complicating things further, the damaged games were never actually returned because I could not print out a return label since they were already marked as returned in the systemThe first customer service representative I spoke to about this told me to just keep the damaged games whereas the second and third said I should return them, but I never received an email with a return label like I was told I would
Although the first few customer service representatives were very nice and helpful, they seemed a bit confused about using the system(I do not know if that is due to fault on their part or that of the system.) Perhaps the way they entered things in the computer is what is causing the problems down the road
Although I still believe proper customer service would be to simple ship me the game I paid for and for which I have not yet receive a refund, I am so tired of going through this and I just want to be done with itRather than drag this out and having to spend more hours to send the Revdex.com a series of emails from Target showing the order and price adjustments, credit card statements, and the like I have an alternate proposalI will forgo asking for a replacement and/or the refund I did not receive for the cancelled Seasons game in exchange for a statement in writing that I will not be charged for the replacement games nor for the damaged games I have been unable to returnAlthough the games are damaged enough I could only sell them for a few dollars, that combined with the gift card would at least make up for the full cost of the Seasons game
Final Business Response /* (4000, 9, 2015/12/22) */
Thanks for contacting Target on behalf of our guest ***
Target's policy states that we do not charge for an item until it's shipped to our guestItems that are canceled before shipment cannot be shipped and therefore we cannot charge guest for the itemIt looks like *** believes he was charged for an item that was canceled
*** purchased nine games but one of the games was canceledSince one was canceled, *** only received eight itemsI have attached ***'s invoice that shows the eight items that were shipped and charged to ***'s PayPal account*** was not charged for nine itemsI also included another attached that shows the items that were charged to ***The Seasons game that *** says he was charged for is zeroed out because this item was not shipped to him and therefore he was not charged for it
In regards to the replacements that were sent to ***, he was not recharged for these itemsThe return summary states that he does not need to return these items to usHe can donate or keep the damaged gamesSince *** had already paid for the damaged items, once the replacement was sent to him the charges were transferred to the replacementsWe don't recharge guests for replacements
A GiftCard has been sent to *** 12/17/for the guest service experienceAs I stated in the previous response *** can use this to purchase an item of his choiceOur records show that *** was not charged for the Seasons game, he was only charged for the eight items that were shipped to him
At this time I have no further options for the guest and Target considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

Thanks for contacting Target on behalf of our guest *** *** I’m sorry to hear that she still hasn’t seen the refund of $post to her account for the two nursing bras she never received Our team member did create the return/refund for the two missing items when she
called us on 05/16/I’ve attached a copy of the refund invoice which shows the refund was issued on 05/05/It can take 7-business days before the credits are reflected in an account Since the guest still hasn’t seen the credit I partnered with our Target REDcard team and they confirmed the refund didn’t post to her accountThere was a technical error which caused the refund to get stuck; I’m sorry The refund has successfully been processed and was confirmed by the REDcard team on 05/25/ As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####