Target Corporation

Thanks so much for getting in touch on behalf of *** *** I tried reaching out to the guest personally but I was unable to get in contact with her I can only imagine how disappointing her entire experience has been and I appreciate her sticking by Target’s side, even with the
damaged dressers I was able to get in touch with the vendor of the item and I have great news! They are shipping the last dresser available in inventory to her as soon as possibleThe dresser has been discontinued which is why it’s currently not available on Target.comThe shipping carrier is even going to finish the assembly and ensure that there isn’t any damages before leavingI’ll personally provide her with tracking information when it becomes available Depending on the damages of the dresser she currently has, she is more than welcome to keep itIf any part of the dresser is defective or can become defective, for safety reasons, I’ll have our large carrier come pick it back up for a safe returnIf it has scratches or paint chips, she is more than welcome to keep itI’ll just need to know how she’d like to move forward As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com\

Thanks for contacting Target on behalf of our guest *** ***. It saddens me to hear about to disappointing experience of having her credit card compromisedI can only imagine the time and dedication our guest must have given in order to stop the iTunes from being purchased. When
placing a pre-order, Target sends an authorization hold request to the card issuerAutomatic authorization renewal attempts will happen every days for Target REDcard, Visa and American Express, every days for Discover and every days for MasterCard and PayPalIf at any point during the pre-order process an authorization-hold request fails, Target automatically cancels the order since our guest isn’t charged for the order until the item ships. I understand how much she was looking forward to receiving this exclusive item and I’m very sorry for any disappointment this experience has causedInformation on pre-orders and authorization holds can be found in the Help section of Target.com or click hereDue to systematic limitations, once an order has been cancelled we don’t have the capability to reinstate the cancelled order. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest *** ***. I sincerely apologize that her order was received damaged due to a lack of packing material.I was able to speak with her to address concerns about the order and her experience with our team members that helped her.
Refunds have been issued to her for the damaged items. I’ve also sent her a $Target Gift Card to invite her back for a better experience.I’d like to thank her for taking the time to share her experience with me. Feedback has been provided and will also be shared with our senior leadership team. I understand my apologies may not completely eliminate her frustration, but I hope she’ll give us another chance and continue shopping with us.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Officeswww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent return experience I’m sorry your local store wasn’t able to assist with the returnMost unopened items in new condition and returned within days will receive a refund or exchangeItems that are opened or damaged or do not have a receipt may denied a refund or exchange For all questions please check out Target’s full return policy at www.target.com/returns We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Nancy The Target team www.target.com

I am rejecting this response because:
I am rejecting this response because:To the Unnamed target representative who responded to my complaint I am disappointed but not surprised you would not leave your name so I know who is handling this problem After reading your response, I can understand why you don't want to give your name.Yes taking more than an hour and multiple tries to buy multiple boxes of two items that should not have taken a few minutes, much less more than an hour is a big inconvenience I regret that it does not appear to matter to you.If the only response I am going to receive is this, then I will insist on getting correct information You appear to either not have taken the time to read the complaint or did not understand the entire complaint.You state there is nothing an associate can do to resolve the problem, but Vince said he was going to give me gift cards, although he rudely refused to give me the proper amount which is the very least an inconvenienced should expect after multiple attempts of placing an order and getting help from your associates.Which is the correct answer? Can your associates assist when promotional gift cards are not added or not? Should this happen again I don't want to waste time contacting associates who not only unwilling to help and inconvenienced customer but unable to.If and when this complaint closes I will be forwarding a copy to the Target Executive Ofiice.Thank you for your time

Thanks for contacting Target on behalf of our guest *** ***The refund for the price change in the amount of $was processed on 12/04/and will post to the guest’s Visa account once her order shipsTarget.com doesn’t compensate for timeThere is no further resolution for this issue
and Target considers the matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** and her recent duvet purchase from Target.com.I sincerely apologize that Miss *** was provided the wrong information on what product was best suited for her needsI was able to speak to her regarding this issue and I let her know
that the price of any comforter is typically higher than a duvet based on a comforter including the filling and there’s no need to purchase an additional insert. In this particular bedding set, there is a $difference between a duvet and a comforter. Because the total price difference between her previous duvet purchase and her new order for the comforter is less than $40, I’m not able to discount the order any further. I invited her back for a better experience and offered to send her a $Target GiftCardMiss *** became upset when I tried to clarify additional issues she had with this order including a delivered not received sheet set that we had sent out a replacement for. She stated she was no longer comfortable speaking with me and wants to speak to my supervisor. I let her know that I’m with the Executive Team and will be the person handling her case. She thanked me for my time, refused my offer and said she would continue to escalate her issue.I sincerely apologize that I upset her as it was not my intention. I’m more than happy to continue to assist her with any additional issues regarding this order or with her more recent questions regarding PayPal that she had posted with our social media team. She can contact me by calling ###-###-#### and asking to be transferred to me.At this time, I’m unsure why she was advised the item was no longer eligible for return or exchange since it is still within our day return policy. However, I do see that she has returned the duvet to her local Target store and received a full refund. She has placed a new order for the comforter set she was wanting and the price difference is due to the increased cost of a comforter. From what I’m seeing, her issue with a return, refund and the cost of the comforter on a new order has been addressed and I have no other options to provide her.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** I apologize for any frustration and confusion this has caused our guest for not receiving the giftcard refunds due to a technical issue with our guest email address *** I have processed a refund
and mailed two physical Target GiftCards to ***’s address for $and $12.50. As a measure of goodwill I have also mailed a $Target GiftCard for ***’s experience. Please allow 7-days for delivery. The GiftCards can be used in any Target store or online at Target.com The guest service experience *** described isn’t part of our guest service philosophy, and I’ll personally follow up with the team member he spoke with to provide coaching to ensure this doesn’t happen again Based on my research of ***’s email address being rejected in our system, I have disabled the account for email: *** *** will need to use another email address to place orders in the future. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591-

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsThe Store Team Leader at the Jacksonville East store reached out to the guest to invited Ms*** to speak with her
directlyA pest vendor was called in for service that day as soon as the Store Team Leader was notified of concernThe vendor reported before he left the same day that he couldn’t find anythingThe team continues to monitor the areaAs a good will gesture GiftCard was sent to reinforce our commitment to our guests As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am currently in talks with Morgan at Target about price matching my product and ordering it I will update you once that has been completed so we can mark this as a satisfactory response Thank you

Revdex.com:They had email stating that they will replace my and something cents in the next 5-days.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thanks for contacting Target on behalf of our guest *** ***.I realize the disappointment this order experience has caused, however, when UPS delivers shipments, anyone at the delivery address that is at least can sign for the package. When our guests report that their shipments
delivered, but not received, we'd ask for our guests' help by checking with their family members or neighbors to ensure that our guests retrieve their shipmentsIf our guests have checked, and the shipments are still not found, then we'll process a refund or a replacement based on what works best for our guests.Target strives to provide the best possible delivery service to all of our guests, however, misdelivery does happen from time to timeIt's disappointing to hear that *** has to repurchase the items from another retailer when she had already chosen to order from Target, and we've let her downI've issued a full refund of $45.39, a $Target eGiftCard will be delivered to her email address within 4-hours, and $will post to her Visa Card within 5-business days.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, ElennaTarget.com Executive Officeswww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at 800-*** and
reference case number *** Sincerely, Nancy The Target Team www.target.com ----------------------- Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration or disappointment I understand you were shopping on Black Friday weekend when inventory changes very rapidly and spent hours in search of an iPad mini priced at $Our Target.com site will help in finding merchandise but isn’t updated in real timeThe best option is to call the store ahead to see if items are still available, but of course it isn’t a guarantee since first come first serve I will share your comments with our Merchants and let them know the changes you would like to see with inventory trackingI know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns Thanks for writing Sincerely, Nancy The Target team www.target.com

I can only imagine how frustrating it must be for him not to be able to shop on Target.com He is welcome to use his Target GiftCard at the Target store that is in the Christiana Mall about nine miles away from his shipping address There are no other options in this matter and Target considers this matter closed As always, I appreciate the assistance you provide us with our guests. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** ***I apologize for any frustration and misunderstanding this has causedBased on the research from our order verification team, the usage history on Roman’s account violates Target’s Terms and conditions. As a result, a
decision was made on Target’s behalf to block this account. *** may continue to shop in any Target store for future purchases. More information regarding Target’s Terms and Conditions can be found at the bottom of Target.comAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Amy Target.com Executive Offices

I am rejecting this response because:
What you said in your response was not true for two facts:My order was not canceledPlease see the attachments, the status of the order *** was showing picked up and my credit card was charged until I made this complain on Revdex.comI got a refund notice from you just happened today. I am complaining that you charged me but did not deliver the itemI refuse to accept your late refund issued todayI want the item I bought to be delivered! In addition, on March 13th, at the time when I went to pickup my orders in the store after I received the pickup notice emails from target.com, the store manager directed to cancel my another order *** in front of my presence, which was not friendly I think!I never received any eGiftcard from Target about this poor experiencePlease investigate thoroughly

Thanks for contacting Target on behalf of our guest *** ***I'm sorry to hear about the frustration *** has encountered trying to resolve her GiftCard issueTarget.com limits the use of Target GiftCards or Target eGiftCards at checkout due to system limitations for processing
different forms of tenderTarget stores are not limited to thisTarget.com previously offered an online service to manage Target GiftCards combine GiftCardsThis was deactivated because we merged the online management service with our existing Target.com Wallet, but discontinued the combination serviceWe still offer this service in-store, where any guest can combine their GiftCardsAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target.com on behalf of *** *** regarding her recent orders I can only imagine how upsetting it must’ve been when she didn’t receive her Nate Berkus Nightstand FedEx did mark that both packages were delivered on October 6th however at different times
Since shipping carriers can update tracking earlier than the delivery time, they do ask that we wait anywhere from two business days to the estimated delivery date before we label a package lost or stolen The guest did call back on October 13th and at the time, our team members issued her a refund in the amount of $Since she used multiple payment methods, $went back to her Target REDcard and $was applied towards a Target GiftCard We sent the guest a $eGiftCard for a price match and a $eGiftCard for her experience so at this time, I’m unable to send her anymore GiftCards As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** ***. I recognize how unpleasant this experience must be for our guest, especially, since the damaged desk was returned to us in SeptemberAfter Ms*** called to inform us about the damaged shipment she agreed to accept a
replacement instead of a refund. Once a replacement order is created the funds are moved from the original order to the replacement orderSince our guest decided to cancel the replacement before the original item was returned a technical glitch occurred causing the refund to failThis would explain why the guest wasn't able to locate her refund. As of today 01/18/2017, I've partnered with our Order Research Specialist and a manual refund was issued in the amount of $back to her Visa CardThe guest should see this refund on her Visa statement within daysIf for some reason, she doesn't see her credit by 02/01/we advise her to contact her card issuer. Our team members are empowered to assist our guests with the best of their ability and I'm sorry that wasn't her caseI’ve shared this experience with our senior leaders to ensure that our team members are providing the best possible service when it comes to handling situations like hers in the future. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services

Dear ***, Thanks for contacting Target on behalf of our guest *** *** At this time we have no further resolution for the guest and we consider this matter closed As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Amy Target Corporation www.target.com