Target Corporation

Thanks for contacting Target on behalf of our guest *** * ***.I’m sorry to hear that *** wasn’t able to pick up his order in time and I apologize for any misinformation he may have receivedWe do our best to give accurate estimates for shipping times on Target.com, but shipments may deliver
outside of those estimates depending on the carrierBecause of this, we always recommend that guests wait until they receive their ‘Ready for Pickup’ notification email, which will confirm the start of the pickup window and the time frame available to pick up the order.To help ensure our guests are able to receive their items, we also offer the option to receive pickup reminders via text as well as the option to authorize an alternate person to pick up orders in the guest’s absenceAdditionally, we offer the option to extend the confirmed pickup window for an extra hours by signing into your Target.com account and visiting the order details pageIn order to feel more informed and empowered for future purchases, I encourage *** to review the information listed on the Target.com Help page by searching ‘Order Pickup’ in the help search bar.I really appreciate *** sharing his experience with us, and I look forward to his future orders! As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,RachelTarget.com Executive Officeswww.target.com

When submitting online orders, each item requested has to be processed, even electronic itemsOnce the electronic GiftCards are processed and ready, they’re immediately sent to the guests via emailThe order was placed on 11/23/and the PlayStation Membership was sent and received by the guest within hours. I understand our guest isn’t satisfied with the outcome and I’m sorry that we’re unable to provide the resolution he’s seeking. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

To whom it may concern:We have refunded guest for the two $GiftCards that were sent to them by mistakeAlso guest was only charged $for the three packs of paper towels ordered and the GiftCard that was a promotion on this orderThe guest would need to return the remaining paper towels and
the GiftCard to get refunded for this order. I did try to call the guest to explain the charges and what was done on her order so farThey did not answer my call. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Jamie TCOM ExecOffices

Thanks for contacting Target on behalf of our guest *** ***I apologize for any frustration and confusion this may have caused our guestQuantities were limited for this promotion and may have sold out, but since it wasn’t clear I’ve sent processed a $Target eGiftCard to
***’s email address*** should receive the eGiftCard within 4-hours which can be used on Target.com or simply print it to use in storesI know I’m not able to change what are guest has already experienced, but I have confidence that if *** uses the eGiftCard toward a new order it will be a much better Target.com experienceAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***I’m sorry to hear that ***’s dresser arrived damagedThe dresser was refused on 4/14/2016, but please keep in mind that oversized items can take up to weeks to be returned and processedI’ve confirmed with EFW that the dresser
is in transit and as a onetime exception I’ve issued an advanced refundI can’t apologize enough knowing Target has let *** downOur guest has already been sent a $Target eGiftCard as an apology for the situationI know I’m not able to change what *** has already experienced, but I have confidence that if they use the eGiftCard toward a new order they’ll have a much better Target.com experienceAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** and his issue with the delivery time frame for his sofa.I was able to contact *** and speak to him regarding this issue. I understand how disappointed he is that the delivery time is much longer than he anticipated and I do
apologize for that. As it turns out, this is a piece of furniture that is being delivered via our LTL delivery services and I’m unable to move up the delivery date. I’ve gone ahead and issued a 25% concession to the guest for his experience.I’d like to personally thank him for bringing this error to our attention. I’ve processed a request to correct the call out box for a delivery timeframe that is displayed in error.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response /* (1000, 8, 2015/12/14) */
Thanks for contacting Target on behalf of our guest ***
The promotion that the guest is referring to was a $GiftCard with a $purchase of select baby itemsIf the guest's cart qualified for the promotion, the promotional
GiftCard automatically populates in the guest's cart as a line itemMany of Target's promotions have exclusions or certain criteria that must be met for the promotion to applyThese criterion and exclusions are also listed on Target.com under the "Current Promotions" portion of the help sectionThe guest's cart did not meet the $promotional limit and did not qualify for the promotion
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (3000, 10, 2015/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm a little confused with this responseIf the gift card was for $worth of baby items, when why did your website say, underneath the product "$gift card with purchase"? If that's the case, wouldn't that be classified as advertising?

I am rejecting this response because: This party has styled a response to their liking and stated facts which are untrue The merchant provided a delivery date other than which it has provided I have cut my Target card in half and will no longer do business with this merchant

I’m so sorry that the vendor cancelled her order, againI’ve followed up with them and shared her frustrating experience I deactivated the eGiftCard that her refund was issued on and submitted her refund in the amount of $back to her PayPal accountShe should receive an email from PayPal and have access to her refund shortly I sent her a $Target eGiftCard to invite her back for a better experienceShe’ll receive it by email and can use it online and in store As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at *** ***. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** *** I’m sorry to hear about Genevieve’s recent experience ordering Target eGiftCardsI’ve reached out our guest to address her concerns, validate that she has received her replacement $Target eGiftCard, and to clear up any
confusion about the replacement processI’ve also issued her a $Target eGiftCard as a gesture of goodwill for her experienceI understand that our apologies may not completely eliminate her frustration, but I hope she’ll continue shopping with us in the future and allow us to provide the great guest service you deserve. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target GiftCards at ###-###-#### and reference case number ***. Sincerely, GiftCard Operations

Initial Business Response /* (1000, 5, 2015/12/16) */
Thanks for contacting Target on behalf of our guest *** and the pickup in store TV delivery
I am truly sorry that ***'s TV did not make delivery and was canceledUnfortunately, at this time Target.com no longer has that
specific TV available, a few stores in her area do have the TVI encourage *** that if she still wants the TV to contact the store of her choice and provide the item number ***
I have issued *** an eGiftCard for the savings lost to be used either in store or online for the purchase of a TV of her choice
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

Thanks for contacting Target on behalf of our guest *** ***. I know this entire online experience has been lengthy and unpleasant and I cannot apologize enough for the disappointment we've causedAs I stated in my original email, once items are cancelled from an order a request is sent to the bank to remove the authorization holdSince the payment method was Visa it can take up to days for the authorization to be removed. The items in question were cancelled from the order 01/04/With that being said, only days have passed since the items were cancelled from her accountIf our guest has any additional billing concerns we advise her to contact her bank for further assistance. Again, I apologize for the delay and any inconvenience we've causedAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest *** *** Target doesn’t charge for an order until the items are shipped or in this case picked up from the Target storeTarget only places an authorization hold on the payment tender to reserve the funds until the order is picked
upWhen the item is picked up, Target charges for the item and sends a reversal to remove the authorization holdMultiple authorizations can occur depending on how many times the web page reloaded before it submittedNormally, the system only charges one authorization hold until the posted charge goes through so I went ahead and shared her experience with our technical team to ensure this wasn’t a technical error. Authorization guidelines vary by bank and Target has no way to release those fundsShe’ll need to contact her card issuing bank about her authorization holds being released. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591-3869. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** *** I understand that Ms*** was confused by our online advertising and I apologize for the inconvenienceThe team member that Ms*** spoke with previously is correct; Target.com is not participating in this particular
promotion, which is why the items won’t add to her cart as buy one get one freeThis promotion is valid for stores and Ms*** may get the advertised pricing at her local Target However, I completely understand that the verbiage for the ad doesn’t make this clear and I’ve partnered with our digital and promotional teams to pass this feedback alongWe will work on getting this updated for the futureAs a gesture of goodwill to our guest, I’ve issued a $GiftCard to her email addressAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

I am rejecting this response because:On January 13, I called the number you provided. The Agent advised that he does not deal with this type of issue , that Target had misdirected me and and gave me another number who would be able to help because he coudn't - *** I checked the number provided with the agent. I called that number and it is no longer in service!!!!!Another example of Target passing the buck AND mis-directing their customer AND wasting my time. PLEASE just send me the $200 ***

Dear ***, Thanks for contacting Target on behalf of our guest *** ***.Upon receipt of your contact, we reached Ms*** to address her concerns Ms*** contacted your office requesting assistance with a poor experience she had at our Hooksett, NJ Target mobile storeAfter
receiving her complaint we partnered with our Target Mobile team who reviewed her experience and will provide feedback to the Hooksett leadership teamBecause Ms*** ended up purchasing the phones through another provider she did not meet the terms of the GiftCard promotionWe sent her a Target GiftCard as a goodwill gesture. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of our guest *** ***.I understand Ms*** was excited to take advantage of one of the great promotions currently running on Target.com through 12/24/The promotion is listed on our site as “Save 25% on select kitchen items”When Ms*** went to check out
with the promotion, she found that her item was not included in the selection of items available for this promotion.While Target makes a conscientious effort to describe and display its products and services accurately on the Site, a small number of items on the site may be mispriced, described inaccurately, or unavailableWe may experience lags in uploading updates throughout the site and in our advertising on other sitesAs a result, we cannot and do not guarantee the accuracy or completeness of any information, and Target reserves the right to change or update information and to correct errors, inaccuracies or omissions at any time without prior notice.We apologize for any confusion, and we understand how disappointed Ms*** must have feltWe’re glad to see that despite her item being ineligible, our team member went above and beyond to issue her a 15% discount as a courtesy to our guestWe appreciate Ms*** shopping with us and we look forward to providing her the same excellent service in the future.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** ***.I've attempted to contact our guest by phone and I’m currently waiting for a responseI'll get back to you with a resolution as soon as I receive a response from our guestAs always, I appreciate the assistance you provide us with our
guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:According to Bank of America, Target did not place an authorization hold on my accountMy account was in fact chargedThe Senior Specialist said that if it was an authorization hold, the words would reflect that in my online banking and it does notSecondly, I find it VERY appalling that I only have until close if business today to drive an hour from my house to pick up merchandiseThat simply does not workThey can ship it to me at their expense after all of the trouble they have put me through