Target Corporation

I appreciate the time *** has taken to share additional information with us regarding her experienceI’m glad she was able to contact our Order Verification Team for further clarification, howeverI’m saddened to hear she’s unsatisfied with the outcomeI’ve included a screenshot of our Terms & Conditions where it states “Target reserves the right, without notice and in its sole discretion, to terminate your account or your use of the Site and to block or prevent future access and use of the Site;” this information can also be found under “Modification and Termination” by visiting this link: http://www.target.com/spot/terms-conditions#?lnk=fnav_t_spc_2_5&intc=28073|null She is welcome to shop in any of our Target stores, as the actions our Order Verification Team has taken will not impact her ability to checkout at a storeI recognize this has been extremely frustrating and that she will contact the New York Attorney General, but there are no other options Target is able to offer for this situationAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response /* (1000, 5, 2015/12/08) */
Thanks for contacting Target on behalf of our guest *** and his experience placing a Target.com order for Legos
The 15% off sitewide offer on Monday, November was unprecedented, so I am glad *** was successfully able to
place an orderUnfortunately, Legos were one of the exclusions on the Cyber Monday promotion:
"Save 15% on target.comEnter promotion code Cyberat Checkout to receive discountOffer available online onlyOffer excludes all gift cards, prepaid cards (airtime, entertainment, iTunes, and online gaming), LEGO, Elf on the Shelf, Vitamix, DSLR cameras and lenses, Google Chromecast, Bose, PlayStation console, Xbox One console, Nintendo consoles, Sonos, Go-Pro, Samsung TVs, VIZIO TVs, Target Mobile purchases, alcohol, diabetic glucometers & lancets, Clearance , Cuisinart Kitchen Appliances, Calphalon Contemporary and select registry only brandsOffer expires 11/30/at 11:PM PT."
The exclusions can be found by visiting Target.com Help > Promotions & Coupons > Current promotionsAs a result Target won't be applying the discount he requested to his order because it didn't qualify
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (3000, 7, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
TypicalIf you advertise site wide saleThen that means site wideIf you are not including the list of stuff you wrote in your reply then its not a SITE WIDE SALENOW IS ITYour site wide sale on cyber Monday was a scamI not the only one to complain about itTypical corporate greedIts not going to matter what I say from here on out so Good day

Thanks for contacting Target on behalf of our guest *** *** and his concern over not receiving one of the Garth Brooks CD bundles he ordered.I just spoke with him today and I sincerely apologize that he still feels his integrity was questioned. This is by no means how we want our guests
to feel. I let him know that the bundle is no longer available so I’m unable to process a replacement order. He can go ahead and purchase the Garth Brooks CD’s separately that were included in the bundle and I will send him an electronic Target GiftCard for the difference in price. This way he will not pay more that his original order. I’ve also gone ahead and refunded him for the set he didn’t receive. I know he remains upset, but I hope he’ll give us another chance to give him the quality of service he deserves.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** I can only imagine how disappointed he was when his pre-order for the All That Remains Madness CD for his friend’s birthday gift was delayed For pre-orders, the vendor will send out the available inventory on the
date of releaseSince orders are shipped out in the order they are received, his order along with others got delayed until the vendor was able to replenish the inventory and fulfill the remaining pre-orders. The guest’s package started shipping on June 3rd and it should be delivered by UPS on June 9th The guest was sent a $Target eGiftCard to his email address on June 2nd and he should’ve received it by nowIf he hasn’t I’d suggest that he check his junk or spam folder As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target regarding the experience of our guest ** ***I’m currently in the process of researching the matter and I will provide a substantive response within a reasonable timeframeI appreciate your patience, as well as that of ** ***If you have any immediate questions or
concerns, please contact me at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** I’m sorry to hear that *** received the TV stand with two damaged parts and she had to purchase glue for the repairWhen situations like this happen, Target would either replace the damaged parts or replace the whole
new item for our guests at no additional cost if the parts aren't availabeBut, since *** requested for a credit, I’ve sent her a $Target eGiftCard to the email address on the orderThe eGiftCard should arrive within 4-hoursTarget eGiftCards can be used online or simply print it off to be used in stores. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** I’m sorry to hear that when he went to complete his purchase for the Coleman cooler it had been removed from his cartShopping on Target.com should be fun and easy, so I apologize this wasn’t the case When an item is
placed in a cart it will remain there until the order is submitted or the item goes out of stockOur system that is used to place orders updates the quantities in a faster time than our actual websiteSo when the website showed there were eight available, but he wasn’t able to add it to his cart, that is because all of the coolers had been spoken forThen when he went back the next day, the website showed three were available, he was able to add the cooler to his cart it is possible that a guest had cancelled their order, thus freeing up a cooler for someone else The information that was shared by the previous team member was correctTarget doesn’t honor previous or expired promotions as they’re only valid during the specified timeWhile I know *** isn’t happy with that outcome our team member followed our policyTarget did extend an offer of 10% off his purchase as a goodwill gesture since we’d still like him to complete his order As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** I can only imagine how disappointed she was when she noticed that the card that she purchased wasn’t an international calling card. Unfortunately the card that she purchased is nonreturnable so I’m unable
to process a return which would issue her refund I sent her a $Target eGiftCard to invite her back for a better experienceShe should receive it within 4-hours by email As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsThe guest’s order was cancelled because of a pricing error which has since been correctedIf the guest is still interested in the game they’ll need
make the purchase at its current priceTarget.com Terms & Conditions (This information is available at the bottom of Target.com’s home page.) - Modification & Termination: Target may at any time: modify or discontinue any part of the Site; charge, modify or waive fees required to use the Site; or offer opportunities to some or all Site usersTarget reserves the right to make changes to these Terms & Conditions at any time, and such changes will be effective immediately upon being posted on the SiteI processed and emailed a $Target eGiftCard which the guest will receive in 4-hoursPlease keep in mind that Target.com didn’t catch the error right away so some of the orders for the Forza Horizon Standard Edition may have processed before the error was correctedAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:
Good Morning,I am rejecting this response because nowhere in my purchase agreement did it state that there was blackout dates for my days return policy nor was I informed this by the target mobile rep upon purchasing the phoneAlso as I mentioned in my prior message returning the iPhone X on Monday would then make the promotion to receive the $promiinal target gift card expiredI intended on returning/ exchanging the iPhone X for the IPhone making me eligible for this promotion. I was contacted once again this morning 1/18/by target informing me that once again they were unable to help me. I am pursuing my claim against target.Thank you,*** ***

Thanks for contacting Target on behalf of our guest ** ** I’m very sorry to hear that the pending authorization holds on his Target GiftCards weren’t removed when his order were cancelledI’ve reviewed the orders and removed the pending holdsBoth of his gift cards now have available
balances and are ready to be used in store or online As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target GiftCards ###-###-#### Sincerely, GiftCard Operations Case ***

I am rejecting this response because: I call the bank and they said that I have to call target back and have target and my bank on the line at the same time some one have to call me before 8pm tomorrow!***

Thanks for contacting Target on behalf of our guest *** *** I can only imagine how upsetting it must’ve been when his order was cancelled Like all promotions, the Segway Hoverboard priced at $with a Target $GiftCard, was while quantities last and at this time the
promotion can’t be extendedTarget strives to keep inventory on Target.com as up-to-date as possible but inventory is always changingSometimes popular items can exceed the buyer’s quantity on hand, we have no choice but to cancel the order that can’t be fulfilled. Target can’t guarantee inventory and an order isn’t considered accepted until it starts the shipping processTarget sends an acknowledgement email after an order has been submitted however this only means that the order request has been received. I understand that this has been a disappointing experience for him so I went ahead and sent him a $Target eGiftCard to invite him back for a better experienceHe’ll receive it by the email address that was used to place the order and he’ll receive it within 4-hours. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2015/07/29) */
hello ***,
Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached out to Mr***, as of today we have not heard back from the guestIn order to research further, we would need proof
of purchase for the GiftCards
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) *** and reference case number ***
Sincerely,
Terry
The Target Team
www.target.com
________________________________________
hello *** ***,
Thanks for contacting Target through the Revdex.com regarding your experiencePlease accept my sincere apology for any frustration and inconvenience
I understand it's disappointing not being able to use the GiftCards as you had plannedWe agree that it's unusual for all three cards to be blankI checked the GiftCards and found them to be inactiveIn order to find out what happened we do require the receipt as proof of purchaseThe purchase receipt for the GiftCard will also have the GiftCard number on them and we'll be able to do further research
If you no longer have the receipt from your purchase, we can attempt to look up the receipt if you paid by debit or credit cardWe will need to know the date of the purchase, the store location and the last four numbers of the card used
I understand that two of the GiftCards were giftsWe'd suggest checking with the gift-givers to find out if they have the receiptWe will need the REC # from each receipt, it's the 18-digit number located at the bottom of the receipt
Thanks for contacting usI look forward to hearing from you
Sincerely,
Terry
The Target team
www.target.com

Thanks for contacting Target on behalf of our guest *** *** This is certainly not the type of experience we want to provide our guestsI can confirm that order *** was placed and is currently on its way to our guestI can imagine the frustration the guest may have
experienced and I do apologizeSince the guest was promised free express shipping and it wasn’t given, I have issued a refund of $back to ***’s VisaShe should see that within the next 5-daysThe vitamins will still be delivered and are now free of charge; the guest is more than welcome to keep themPlease keep in mind that you will still be charged $for the second bottle As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,MorganTarget.com Executive Offices

Thanks for contacting Target on behalf of our guest *** ***I’m sorry to hear that *** received the incorrect air conditionerUpon further investigation there was inaccurate product description listed for item *** that has since been correctedTarget makes a conscientious effort to
describe and display its products and services accurately on the SiteDespite these efforts, a small number of items on the Site may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Site and in our advertising on other sitesAs a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and servicesTarget reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior noticeThis information can be found under the “Availability, Errors, and Inaccuracies” heading on the following page:http://www.target.com/spot/terms-conditions#?lnk=fnav_t_spc_2_5&intc=28073|...⇄ unable to provide the LG with 15,BTU (item on Target.com) at the same cost as the LG with 6,BTU*** has already been provided a $eGiftCard and I’ve provided her with an additional $eGiftCard to put toward the purchase of an air conditioner of her choiceAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

Thanks for contacting Target on behalf of our guest *** *** regarding her recent Target.com order.I understand how disappointing it must have been for her when she was told of the pricing error on her purchase of cat food. I sincerely apologize for the frustration and disappointment this
has caused her. Despite our best efforts from time to time, there may typographical errors on our advertisements or website including price information. We may experience lags in uploading updates throughout the site and in advertising on other sites. Target reserves the right to change or update information and to correct errors, inaccuracies or omissions at any time without prior notice. Our complete policy on pricing errors can be viewed by copying this link http://help.target.com/help/subcategoryarticle?childcat=Price+Match+Guarantee&pa...⇄ and viewing: What should I do if I find an item or pricing error on Target.com? Specific to her order, the item description and highlighted call out did have the correct amount of one item for $1.09. However, the title of the item did state the incorrect amount. The product was removed for sale on our website and the item description was quickly corrected. I also see that she was offered a $electronic GiftCard to invite her back for a better experience but that she declined the offer. If she is still wanting to purchase the cat food at the correct price, she is welcome to place a new order.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,PaulineTarget.com Executive Officeswww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is completely useless to me but I understand their system is flawed, and they won't admit their mistake and rectify it. One customer doesn't really make a difference but assuming Target reads this know that I have no intention of ever shopping with them again and I will make this experience I had with them known to anyone who asks me if I would recommend doing business with Target in the future. As a side note thank you to the Revdex.com for facilitating this interactionIt is not the outcome I was hoping for but I do appreciate the Revdex.com for making this possible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11445390, and find that this resolution is satisfactory to me

Thanks for contacting Target on behalf of our guest *** ***I understand *** is disappointed that her request for a price match was denied and I’m sorry to hear that we’ve let her downCompetitor doorbusters and lightning sales are excluded from our price match guarantee, nor do we price
match to competitors’ Black Friday pricingOther conditions may also apply, such as the items must be in stock at the time of the request on the competitor’s siteFor complete information on our price match policy and exclusions, I encourage *** to visit the Target.com help section and enter the keywords “price match” in the search bar. Although I’m unable to provide the resolution she’s seeking, I understand this has been a poor experience for ***I’m happy to say that we’ve issued her a $GiftCard as a gesture of goodwill, and I’d love to invite her back to shop with us in the near future!As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,RachelTarget.com Executive Officeswww.target.com