Target Corporation

Thanks for contacting Target on behalf of our guest [redacted] ***The promotion the guest referred to is currently activeDuring the holiday season Target.com’s merchandise is constantly changing due to the increased volume of shoppers on our website Certain electronic items such as the Apple iPad Air are extremely popular and our buyers do their best to ensure we have enough inventory; this can prove to be a difficult task at timesAt the time the guest placed the order for the iPad Air Target.com showed that we were out of stockThe cycle of restocking had probably taken place but due to high sales volume our website didn’t update promptlyOur technical team is already aware of the issue and will continue to monitor the website for future errorsThe current promotion includes iPad Air 2’s with different GB amounts which is reflected on the priceThe current price range for the iPad air is $299.99-$depending on the GB sizeThe guest can view our policy regarding site modification at the bottom of Target.com’s home page by clicking the terms and conditions tab and viewing the “modification & termination”I was unable to locate the guest’s order using the order number and email address the guest provided ( [redacted] , [redacted] )As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsI requested additional information so I can research the guest’s issueOnce I receive the information I’ll provide the resolutionAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I appreciate that our guest was able to provide me with the necessary information to research their experienceI’m very sorry to hear that their five Target GiftCards were used without their permissionI can only imagine how confused and frustrated they must have been when they noticed that their $Target GiftCards no longer had a balanceThis certainly isn’t the experience I’d like them to have, so I appreciate the time they took to bring this to my attentionTarget considers GiftCards to be like cash and can only be replaced if there is a remaining balanceAll of the GiftCards have been fully redeemedThese cards were distributed by another company and we've been informed they will be handling and resolving these Gift CardsPlease contact Citibank at: ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] ***I understand [redacted] has been a big fan of our subscription service and that she has some questions about the way her most recent subscription order was chargedOur subscription disclaimer is as follows, “After this first order, the amount of each subscription order may vary and will be the cost of the subscription item on the day we send you an email notice confirming your next subscription order, plus any sales taxYou can also view the amount and shipping date of each subscription order by visiting Order History on your Target.com account and viewing the order details.” We do our best to stay competitive and prices can fluctuate on Target.com, so after your first order, we'll confirm the price of your subscription items plus any sales tax via email about days before it's scheduled to shipI’m happy to say that returns are free with Target, and I encourage [redacted] to return the product to her local store if she would like a full refund for this itemAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

I’m sorry to hear that [redacted] didn’t receive the email that I sent on 06/06/I appreciate the information she provided because it definitely helps me research her experienceI’d more than happy to provide her with more information The provided number [redacted] isn’t the correct Target.com order numberHowever, I’ve found an order number [redacted] that was submitted 05/28/for the Waverly Seashell Area Rug, item number [redacted] using the incorrect email address ***[redacted] @yahoo.com I show that when the order first submitted on 05/28/2016, the original total was $97.29, $was put on the Target GiftCard ending with [redacted] and the remaining amount of $was put on the MasterCard as a pre-authorized transactionA team member had processed two discounts of $and $after the order was submitted, so a total discount of $23.14, which was including $in sales tax that was adjusted before the order was shipped Target doesn’t charge the payment method until the item is shippedIn ***’s case, she was only charged $on her Target GiftCard when the item was shipped on 05/31/The pre-authorized MasterCard transaction of $should’ve been automatically drop off within seven days after the order was shippedRest assured, [redacted] was only charged $on the Target GiftCard for her order, but not her MasterCardThere is a remaining balance of $on her Target GiftCardIf [redacted] is concerned about this authorization hold and the pending transaction is still showing on her bank activities, she’ll need to work directly with her bank Since Target didn’t charged her MasterCard, there is nothing for us to refund

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsWe contacted Asurion the vendor for this extended service plan and a check is being issued for the cost of the TV As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### with reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I'm sorry to hear about the frustration [redacted] may have encountered while trying to resolve the issue with her Target GiftCardThe GiftCard that was issued to [redacted] was brand new, and only she had access to the information to redeem itOur guests are required to enter the GiftCard’s information at checkout if they want to use it as tender on a Target.com orderFor the transaction that [redacted] doesn’t recognize, we see the GiftCard information was provided to us at the time of purchaseThe only way this could happen is if the GiftCard information was disclosed to a third party at one point in timeWe would ask [redacted] to continue partnering with her local law enforcement for further assistanceAt this time Target won’t be issuing a replacement for her GiftCardAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] I'm sorry to hear about our guest's experience when they reached out to us regarding the Disney gift cards that were delivered, but not receivedI was able to speak with the guest and verify we issued a full refund of $ on 10/09/back to her original form of paymentFor her experience, we also issued a courtesy Target eGiftCardAt this point in time [redacted] is satisfied with the resolution provided, therefore no further action is required As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] I reached out to Mrs [redacted] over the phone to speak with her further about her issue and to better understand her needsI’m excited to say that a replacement item is being sent to Mrs [redacted] and she’s welcome to keep the GiftCards that she’s already receivedI hope that these GiftCards will help support her family during their move by allowing for any additional purchases they might need to make I look forward to Mrs [redacted] finally having the glider that she’s been waiting for, and I appreciate her patience and understanding with this situation As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

Final Consumer Response / [redacted] (2000, 9, 2015/07/20) */ On July 17th at around 8pm - I received my patio furnitureThe box is damaged and taped several times to cover holes (and was marked "return to LA") - but it finally cameI havent been able to inspect the items - but I am satisfied at this point that I at least have my ordered merchandise

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Although I appreciated the proposed resolution, I decided the other mirrored consoles would not work for me I was able to place a 5th order for the original item and it was shipped on Tuesday 5/19/with an additional discount refunded to me by target on 5/20/for my troublesI am satisfied with the service provided by target corporate regarding this matter

Hello [redacted] ,Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Ms [redacted] .As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely,NancyThe Target Teamwww.target.comHello [redacted] ,Thanks for contacting Target through the Revdex.com regarding a promotion of a “$gift card with Sprint network new activation on a 24-month installment or lease plan through 4/30/2016” with Target mobile kiosk.This promotion doesn’t include upgrading a phone on an existing accountI’m sorry for any disappointment with the advertisementI’ve shared your comments with the appropriate teams for further reviewShould you have any questions about any Target advertisement’s please give Guest Relations a call at ###-###-#### or stop by Guest Services when shopping at your local storeEither way we are here to helpWe always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.Sincerely,NancyThe Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I’m sincerely sorry for any miscommunication or misunderstanding [redacted] experienced in regards to the prorating of items that include a free GiftCard with purchase [redacted] can find more information about the invoicing and returns of Target GiftCards by searching our help section using the keywords “free GiftCard”I certainly appreciate Igor’s feedback about our procedures and will pass it along to the appropriate teams.I’m sorry to hear about the condition [redacted] received his item inAs requested, I’ve issued a prepaid return label to his email address, which he can use to return the item to us online for a prorated refundAlternately [redacted] may also visit his local store with his packing slip for a return, if that’s an easier option for himIn order to receive a full refund, all items must be returned including the GiftCardsAll Target eGiftCards are non-returnable and non-refundable, however, I see that the GiftCards have their full balances, so as a courtesy to [redacted] I’ve closed out the GiftCards and refunded him for them per his request[redacted] will see a refund to the method of payment used to invoice the GiftCards in – business days, and he will see the remaining amount once the item has been received by our Returns Center or storesBecause [redacted] partially paid for his order using GiftCards, he will see that amount returned to him in the form of a new GiftCard to his email addressI really appreciate [redacted] taking the time to share his voice with us and we’ll use this feedback to create a better experience for our guests going forwardI’ve issued him a $GiftCard as a goodwill gesture and I’d love to invite him back with us soon! As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] ***Upon receipt of your contact, we reached our guest to address their concernsWe called [redacted] and offered her a comparable substitution As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, I reached our guest to address her concerns Once the guest mobilized the GiftCard an access code was automatically assigned; Target.com doesn't have access to this codeWhen a Target GiftCard is mobilized Target.com is no longer responsible for the security of the GiftCard because we don't have access to any of your mobile information as its encrypted Target.com considers our GiftCards as cashPer our GiftCard policy we don't issue refunds on GiftCardsIf the guest feels his GiftCard funds were fraudulently used he'll need to contact her local authorities and file a report of theft As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am disappointed with Target's response and handling of this situationI would of expected a better response in stopping the fraudulent order when I noticed it on my account, reported it to the local store as well as target.com fraud operations, reported to local law enforcementTarget did not stop the fraudulent order from shipping after I promptly notified multiple levels of target management/ operationsTarget also did nothing to facilitate refunding the stolen gift card/ doing anything to prevent this scenario from happening in the future to other customersIn the notes, the Target representative advised me to "contact your local authorities and file a report of theft", indicative they did not even read the complaint which had noted I had already filed a report with the local sheriff's office and provided the report number Final Business Response / [redacted] (4000, 9, 2015/09/24) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concerns I advised the guest that once the gift card was mobilized an access code was attachedTarget.com doesn't have access to this code as it's encrypted on the guest's mobile deviceOnce it was mobilized Target.com is no longer responsible for the security of the gift cards and that he'll need to file a report of theft with his local police departmentI educated guest on the fact that Target and Target.com consider gift cards to be the same as cash and per our policy don't issue refunds on themWe have no further resolution for this guest As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted]

Thanks for keeping us up to date regarding the concerns of our guest, [redacted] ***.I sincerely apologize for his continued frustration There was an error in the GiftCard being sent out that did require our specialty team to resolve Promotional eGiftCards are typically sent out within hours of order pick-up, but all eGiftCards can take up to hours to be sent It wasn’t until that time had passed that our team members were able to escalate this to our specialty GiftCard team to resolve by cancelling the GiftCard and reducing his charged order total by the value of the $eGiftCard he didn’t receive There’s no way for me to undo the experience he’s had and I do sincerely apologize for the frustration and disappointment we’ve caused This is not the experience we would want for him, so I’ve sent him a $eGiftCard to invite him back for a better one.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsWe worked with our internal GiftCard team and determined that the Visa GiftCard Mr [redacted] purchased was incorrectly activatedThe team was able to re-load and reactivate the cardWe are also sending Mr [redacted] a GiftCard for the inconvenience As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted] regarding her recent order experience with Target.com.I understand that her order was cancelled and that she is wanting the balance restored to the GiftCard she used on the order In reviewing the order, I’m seeing that the order was cancelled due to a payment issue The GiftCard used on the order has been restored to its original balance When an order is placed there is an initial hold placed on the funds and the method of payment won’t be charged until the order ships When an order is cancelled, the funds are released back to the method of payment used on the order GiftCards can sometimes see a delay of up to a day to see the funds placed back onto the GiftCard.I'm sincerely sorry for the amount of frustration that this issue has caused our guest As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:Target's system sent me an email offer specifically designed to entice me to their site, conveniently when the product was no longer available (though their website showed it to be)Further, after I had discovered that I could not complete the purchase that they had just suggested, they then sent me another email making essentially the same offer As I had stated in my initial complaint, that sounds very much like a modern version of a bait and switch, and they should not be allowed to continue such a practice.Also, it seems a convenient excuse to claim that orders for three items happened to be cancelled the next day after the expiration of the offer.As to the comment that "Shopping on Target.com should be fun and easy", I find that humorous as it never is.***

I am rejecting this response because: There was no resolution madeIt is wrong that Target (or any other business for that matter) can just decide to not honor their pricesMaybe if they were to be held accountable for their "mistakes" the people who make the mistakes would double check their work for accuracyNow I have a child that is upset because he is not getting the game he thought he was gettingI found a deal, bought it, got confirmation, and then had to tell him nope, sorryIt is a very bad business practiceI now know that I can not trust target and will not shop there anymoreI can never know if what I am picking out will actually get to me because someone didn't do their job properlyOwn up to your mistakes, Target