Target Corporation

Thanks for reaching out to us regarding the concerns of our guest [redacted] and her concern about an unauthorized Target.com purchase.I was able to speak to the guest today regarding her concerns and because I needed additional information in order to look into this issue.  She let me know...

that her bank was able to take care of this issue for her.I understand that she remains upset that Target was not able to provide more help for her in this situation besides advising her to call her bank.  Unfortunately, we are unable to locate an order when the only information provided is a date and amount of purchase for an order placed anonymously with a third party credit card.  For our guests security, credit card numbers are encrypted and we are not able to search our system with a credit card number.I apologize that we were unable to provide her more peace of mind for concerns.  I'm glad to know that in the end this situation was taken care of for her. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I can only imagine her disappointment when the beanie she ordered wasn’t delivered by the estimated delivery date provided. I know when she contacted Target regarding this matter she expected a fast and quick resolution and this...

clearly hasn’t been the case; I’m deeply sorry. I’ve requested a manual refund of $1.46 back to her REDcard for the beanie she never received. She’ll receive the refund within 5-7 business days. Target strives to provide our guests with an effortless guest service experience and the experience she’s described is unacceptable. I’ll follow up with the team members that she spoke with and their leaders to provide coaching to make sure they’re familiar with the process and procedures Target has in place. This will ensure that they’re confirming a replacement is wanted before one is created, and that correct information is being shared with our guests going forward. I recognize there are many options on where [redacted] can shop, and that’s why I truly appreciate that she’s been a loyal Target guest. I’ve sent her a $10 Target eGiftCard to her email address. While I know I’m not able to change what she’s already experienced, I have confidence that if she uses the eGiftCard toward a new order she’ll have the experience she’s come to know and love from Target. I understand my apologies may not completely eliminate [redacted]’s frustration, but I hope she’ll give us another chance and continue shopping with us. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting us regarding the concerns of our guest [redacted] about her recent orders for our Target Beauty Box.I understand that the guest had multiple questions regarding the delivery and payment of her recent order.  I sincerely apologize that she wasn’t provided the correct...

information when she originally called.  Her orders showed that they were received by UPS and that is when she was charged.  The beauty boxes were sent in bulk and because of this, they were not scanned each day; the individual shipment scans were broken down and posted when they were received at the destination location.  UPS then handed off the delivery to her local Post Office which added a couple of days to her actual delivery date.  However, tracking does show that one her orders was delivered to the wrong Post Office which resulted in a four day delay.  At this point, I’m showing that she has been refunded for two of the orders, but all three of her orders were delivered as follows:- Order [redacted] - EDD 12/09-12/13 on 12/13 transferred to USPS and delivered 12/15- Order [redacted] – EDD 12/09 – 12/13 transferred to USPS and delivered 12/17 delay in delivery was transferred to wrong post office initially- Order [redacted] – EDD 12/09 – 12/13 transferred to USPS 12/07 and delivered 12/14I’m very sorry that these orders have caused her so much time and frustration.  I’ll be sure to share her experience with our Senior Leadership Team and provide any necessary feedback for the team members that helped her.  At this time, hopefully she is enjoying her December Target Beauty Boxes.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because : what target return policy has expire? please keep this complaint in records so buyers can be aware that the extra 2 year the sell person do not cover what they say it does and that to be very careful when purchase item without getting what is covered wrote down and sign by a store manager because that extra warranty they sell is a piece of junk and customer be aware of target warranty  that they have your sell person sell you that they will not stand by. will never purchase another item from this store that requires protection. KEEP THIS COMPLAINT ON FILE ABOUT TARGET.

Initial Business Response /* (1000, 7, 2015/10/01) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address his concerns.
I'm sorry to hear he has experienced unauthorized access to his Target.com account and his saved...

GiftCard was transferred to a mobile number that isn't his. I can only imagine the frustration and inconvenience this has caused him.
After reviewing the information he has shared, I've requested a replacement Target GiftCard be sent to the mailing address he has provided. He should expect his GiftCard to arrive in 3-10 business days. If he doesn't receive his replacement card by the 10th business day, I've encouraged him to let me know.
Guest security is a top priority for Target, and we take his concerns very seriously. To prevent future activity on his account, I've disabled it. I've strongly encouraged him to change his email passwords to prevent unauthorized access to his emails.
I know this has been a big inconvenience for [redacted]. While I'm not able to change what he has already experienced, I've shared his experience directly with our senior leadership team and Target will continue to work toward ensuring our guests are always able to shop securely with Target.com.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Initial Business Response /* (1000, 5, 2015/11/09) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
After reviewing the guest's order invoice I show that they weren't charged for shipping. The...

shipping was applied to the order at the time the order was placed but the total of the order was then adjusted once the order shipped. I've attached a copy of the order invoice to this email.
Once an order has been submitted there is only about a 30 minute window in which an order can be cancelled. We process order quickly so they ship to our guest as soon as possible.
The shipping address listed on the order is the same as the billing address.[redacted] Santee CA 92071. The shipping address may have defaulted back to an old address. Advised the guest to delete any old addresses from their account.
We've been experiencing technical issues with our phone system which has caused some calls to be dropped while in progress.
Advised the guest if they want a replacement they'll need to place a new order as the items have already been delivered. I've issued a refund in the amount of $37.51 which should post to guest's Target debit card in 3-5 business days. I also requested a $15.00 Target eGiftCard to invite the guest back to Target.com for a better experience.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Hello, Thank you for contacting us on behalf of [redacted].  Upon initial review, it appears that this guest submitted multiple orders utilizing the promotion under several different names and email addresses.  In order for us to complete this investigation, please provide us a list...

of all orders submitted on 12/4 for GiftCards.  This list should include all orders, regardless of the status of the GiftCard. Please note, this is the same complainant as prior requests under names [redacted], and [redacted] Thanks,CaraGiftCard Operations

Initial Business Response /* (1000, 5, 2015/11/06) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.

I'm sorry to hear that she wasn't provided with the price adjustment. The reason the store was...

unable to provide her with the price adjustment is because she placed the order with Target.com and the items weren't purchased in the store. Due to system limitations they weren't able to make that adjustment as our payment systems are on different platforms.
Target strives to provide excellent guest service and I'm very sorry to hear this wasn't the case. I will follow up with that team member as well as their leader to provide coaching to ensure this doesn't happen again.
When she placed her order for the dining chairs they were on sale for $140.00, the dining table was on sale for $245.00. So her items only came to $432.00, with the sales tax of $34.00 her grand total was $466.00. The promotion she was trying to take advantage of was "Spend $500 and save $200" but her items didn't qualify for a couple reasons. The first is that promotions can't be applied to previous orders and I've attached a screenshot which shows this disclaimer. Had she placed her order during the promotion time period of 11/1 - 11/3 the item total would have needed to be more than $500 and it wasn't.
Target won't be honoring the price adjustment the guest requested but I have sent her a Target GiftCard to invite her back for a better experience.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how frustrating it was for him to wait for his refund after returning his Drone.   The guest’s refund was processed back to his PayPal account on January 28th in the amount of $474.99. The guest will...

want to contact PayPal if they have any further questions or concerns regarding his refund.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 13, 2016/02/11) */
I was able to speak to our guest [redacted] today regarding her experience of receiving three orders of mirrored trays that arrived broken.
I certainly understand the guest's frustration in this situation and sincerely apologize for that....

I have advised the guest to discard the broken trays and have ensured her that she has been completely refunded for her orders. I'll personally follow up with our senior leadership team to ensure we learn from this experience and make Target an even better place to shop.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.However, Target has no evidence to claim that I am a reseller. I did not resell, their technical issue make my order history not display on my account.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-####...

and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com  Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.  We reached out to the Assets Protection Team Leader at the Mt. Kisco Target store and asked her to review your purchase and return experience on video. In both instances the item (Fitbit) was scanned, not hand keyed as suggested could have happened. Because the POS system declined the refund we are unable to assist with this return.  Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve.  We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns In the guest’s original complaint he explains that he’s had issues with Target.com instore pickup orders being cancelled without notification. In my previous email to the guest I requested the guest provide me with specific order numbers for the orders that were cancelled. The guest provided the information; I researched the orders and responded to the guest with my findings. The guest wasn’t charged for any of the orders in question and no compensation is due to the guest. Target has no further resolution for the guest and considers the matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I reviewed the guest’s order summary and tracked her replacement through UPS. I show her replacement is set for delivery today, 06/15/2016. If she doesn’t...

receive her replacement today I advised her to respond to my email so I can provide further assistance. In the mean time I’ve requested a Target eGiftCard for her poor delivery experience. The eGiftCard will be sent to the email address attached to her order. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].    As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at...

###-###-#### and reference case number [redacted].   Sincerely,   Amy Target Guest Relations www.target.com     Dear [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.    I understand that our weekly ad priced the PS4 Bundle at $49.99. These prices listed were a typographical error. This type of error is excluded from our price matching policy, therefore we will not be able to honor the price match.   For more information on our price matching policy, please visit: https://corporate.target.com/about/shopping-experience/shop-with-confide...⇄   I know this has been a frustrating experience for you. While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments and will make them available to our leadership team.   We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   Sincerely,   Amy Target Guest Relations www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear that he sent back three iPads and hasn’t been refunded yet. I realize that $1,050.00 is a lot of money, so I can understand his frustration. Rest assured, Target manually opens all packages which are returned....

Our team manually verifies that each item being returned is in the box and if not, and the item is a high dollar item, the team sends an email to our corporate office. When we received the returned box, it was sealed, however the package only contained bubble wrap, no iPads. As a result Target won’t be issuing a refund. This information has been shared numerous times with our guest and they refuse to accept the resolution. Target will not be issuing a refund until the items are returned and there are no other options for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. At this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely,  AmyTarget Corporation www.target.com

Initial Business Response /* (1000, 5, 2015/10/14) */
hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].
Upon receipt of your contact, we reached our guest to address their concerns regarding this price-matching inquiry.
We have advised the guest that the...

item is listed on Gamestop as not available/out of stock so it would not qualify for a Target Price Match as items from our competitors do need to be in stock.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Nancy
The Target Team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only thing I still have a problem with was how poorly the employee treated us. It wasn't a friendly, "Hey, we're sorry, but we are unable to do that for (reason x) or (reason y)." Instead, the employee shouted from several lanes over, "Are those the damn gamestop toys? Yeah, we're not going to honor that price."
The lady to called about my complaint offered me a $5 gift card, but I declined as we have no plans to visit Target again in the future.
I can get everything I need elsewhere, and since Target apparently picks/chooses when to price-match, they can't even claim to have as-good-as, let alone better-than prices, so why go there?
I'd rather go somewhere (/cough, Walmart) where I'm greeted at the door and can return almost anything that I'm unhappy with, pay better prices, and they will almost always price-match as well.
So, thanks but no thanks, Target. Your crappy customer service put a terrible taste in my mouth for your company.

I am rejecting this response because:does not value customer or explain why Advertisement did NOT state in store price would be different.

Thanks for contacting Target on behalf of our guest [redacted]. I’m very sorry to hear that she is still missing $178.35 for the chairs that were returned back in February. Once an item has been received by our return center a refund should be processed within 7-10 business days. So I’m...

saddened to hear this wasn’t the case. I was able to confirm that she had refused two of the four chairs. The last two were picked up by UPS and were returned to our return center on 2/4/16 and 2/15/16. However, only one of those chairs was refunded. Upon reviewing the return I show there was a technical error which prevented the refund from being processed. As a result I had to cancel that original return and recreate it in order to issue a refund. She’ll get a system triggered email letting her know that the refund has been processed. She should see the credit of $157.13, which is what she was charged for the chair, to her American Express within 7-10 business days. On 02/05/16 she was refunded $42.40 for the shipping/handling charge. I’ve included an invoice for her reference. If she still hasn’t seen this credit post to her card then she’ll need to contact her financial institution and file a dispute. It’s disheartening to hear that the team member she spoke to said that she was getting on his nerves by calling so much. The guest service experience she described isn’t part of our guest service philosophy, and I’ll personally follow up with the team member she spoke with to provide coaching to ensure this doesn’t happen again. Our guest was provided with a $30 Target GiftCard as an apology for her experience. She mentions that she provided a loan to Target and wants interest, but Target doesn’t offer loans to guests so that isn’t something I’m able to accommodate. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.