Target Corporation

I am rejecting this response because:The original complaint was that I had an appointment with the sales man on 11/24. I received a text from this person verifying that appointment. At NO point during this conversation did the sales person say that the phones would not be there and that we would not get the offer. It seems to me that Target is practicing unethical business practices and that they train their teams to make promises with the intent to never fulfill them. I called closer locations about this offer and they let me know that they did not have any available devices or appointments. They were honest with me.  I would have never traveled an hour it they were not going to be there. I feel the Mobile Rep lied and they had no intention of selling me the two IPhone 8 and getting them activated. I also did try to seek resolution to this issue that night from the manager on duty. The manager made it clear that she could have cared less about my issue. That is when I asked for your customer service number. I called that number immediately after I left them store. I spoke with Grace, a manager for Guest Relations, who showed concern for my issue. She took notes from our discussion and said that somebody from Target would be contacting me. I found out later that my complaint was not filed until the Monday after my call. I received a call on 11/28 from Sandra at guest relations and she let me that the promotion is over and that there was nothing else they would do. Target responded that the promotion is over and that there is nothing that they can do. I expect that companies I do business with operate in an ethical manner. I expect that Target honor the promotion because I was given an appointment and confirmed that they would have the two phones I was looking to activate. If Target does not honor this advertisement then I think they should be investigated for unethical business practices.

Thanks for contacting Target on behalf of our guest [redacted]. I've attempted to contact our guest by phone and email and I’m currently waiting for a response. I'll get back to you with a resolution as soon as I receive a response from our guest. As always, I appreciate the assistance you...

provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of...

any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

I am rejecting this response because:
I opened a Revdex.com inquiry with regards to an order I placed at Target, which was just closed by you based on information Target provided. I would just like to offer evidence that the information provided by Target is completely false. I think that the information below should be provided to Target, as it is possible that the person reviewing this claim made an error in reviewing the order history.  Target claims that my order was $280.13. The original order I placed was for a total of $320.09. Please see attached order confirmation and my May credit card statement confirming charges of $320.09 (that amount is broken down into four charges: $155.35,  $75.59, $70.56, and $18.59) NOT the $280.13 that Target claims.  On 4/24/16, a PRICE ADJUSTMENT of $39.97 was processed. This was before any of the items arrived and NOT a return, as Target claims - I had not even received the items yet (This is also reflected on my May credit card statement, attached).  On 5/18/16, the value of the three items that both Target and I agree were received was refunded. That is the refund of $230.79.  The remaining three items, valued at $49.34, were NEVER refunded. On 8/17/16, Target attempted to appease me with a $25 gift card after I spent approximately 1.5 hours over two phone calls trying to figure out what happened with my refund. This is NOT a refund. It is a gift card offered as a good will gesture (please see text of the attached email describing it as such), which I obviously have not spent, as I would like the refund I am legally entitled to for the items that I returned to Target. The remaining three items, valued at $49.34, were NEVER refunded." The value is actually lower if you take into account the two items I kept (the order confirmation does not break down how the coupon code I used was applied, so I do not know exactly how much each item cost, but the customer service rep I spoke to on the phone said the value of the three items in dispute was $42, so I used that in my original complaint). Sorry about that.I really appreciate your time and consideration. Please let me know if I can provide any additional information.     Thanks,   [redacted] ###-###-####

Dear [redacted],Thanks for contacting Target on behalf of our guest [redacted]. We’ve attempted to contact our Guest by phone and email and are currently waiting for a response. We’ll get back to you with our resolution as soon as we receive a response from our guest. As always, we...

appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I realize that this experience has been very frustrating for [redacted] and I sincerely apologize for any misinformation he may have received. Information on the standard cancellation policy of pre-orders can be found in the Help section on Target.com by entering “pre-order” into the Help search bar.Pre-order limits are decided upon in advance by the buyer and vendor. Once the limit has been met, no new pre-orders can be taken, even if there are cancellations. Once all pre-orders have shipped, any available inventory could possibly become available to guests on the site, so it may be best to check the site for updates.Although I’m unable to assist [redacted] with his desired resolution, I appreciate him sharing his experience with us. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 7, 2015/09/29) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.

Our guest was charged for two orders instead of one. Guest refused delivery of both orders on...

09/29/15. We have fully refunded guest for both orders on 09/29/15.
I processed a Target GiftCard for guest experience. The GiftCards should be arrived within 7-10 business days

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Final Business Response /* (4000, 12, 2015/10/05) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.

Our guest had duplicate orders in our system due to a technical error. The guest refused both shipments. I processed an advanced refund to the guest for both orders on 09/29/15, which should be posted to her credit card within 7-10 days.
Target GiftCards were mailed to guest for her experience and should be received in 7-10 days.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Thanks for contacting Target on behalf of our guest [redacted].  I’m sincerely sorry for any miscommunication or misunderstanding [redacted] experienced in regards to the prorating of items that include a free GiftCard with purchase. [redacted] can find more information about the invoicing and returns of Target GiftCards by searching our help section using the keywords “free GiftCard”. I certainly appreciate Igor’s feedback about our procedures and will pass it along to the appropriate teams.I’m sorry to hear about the condition [redacted] received his item in. As requested, I’ve issued a prepaid return label to his email address, which he can use to return the item to us online for a prorated refund. Alternately [redacted] may also visit his local store with his packing slip for a return, if that’s an easier option for him. In order to receive a full refund, all items must be returned including the GiftCards. All Target eGiftCards are non-returnable and non-refundable, however, I see that the GiftCards have their full balances, so as a courtesy to [redacted] I’ve closed out the GiftCards and refunded him for them per his request.[redacted] will see a refund to the method of payment used to invoice the GiftCards in 5 – 7 business days, and he will see the remaining amount once the item has been received by our Returns Center or stores. Because [redacted] partially paid for his order using GiftCards, he will see that amount returned to him in the form of a new GiftCard to his email address. I really appreciate [redacted] taking the time to share his voice with us and we’ll use this feedback to create a better experience for our guests going forward. I’ve issued him a $5 GiftCard as a goodwill gesture and I’d love to invite him back with us soon! As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because:the offer was explained to me. I understood the offer. I was not willing to let you charge me again until I received a refund. You may have requested it on 6/2 but I did not get the refund until 6/13. One of your associats told me the refund for part of my order was not processed until 6/8.

Thanks for contacting Target on behalf of our guest [redacted] regarding his order that was lost in transit.I’m sorry to hear that [redacted] had such unpleasant experience with his recent order. I show that our team members attempted to send a replacement PS4 Slim Uncharted Bundle on 12/08/2016 to...

him, however they had system issues, and this was the reason why they couldn’t complete the replacement request.[redacted] contacted us again on 12/13/2016 and our team members also attempted to process a full refund for the item but they couldn’t complete the refund process due to unknown system errors. Our team members should have reported this issue to the right team so that our guest’s concerns can be addressed and resolved; I’m sorry this wasn’t the case. I’ve personally followed up with those team members and provided feedback to ensure they know how to handle situations like this in the future. I’ve shared this issue with our technical team for further research. I’ve gone ahead and requested a manual refund of $194.40 back to [redacted]’s Target MasterCard. The refund should post within 7-10 business days.I’m sorry for any frustration and inconvenience this has caused our guest. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:
Poor customer service and a lame excuse. Bye Target I won't be shopping at your stores again

I am rejecting this response because:
I spoke with Geoffrey from target & he was still trying to reach out to PayPal. This was last week Thursday 7/28/16I have not heard back from target

Thanks for contacting the Target Executive Offices regarding the concerns of our guest, [redacted].I can certainly understand that authorization holds have an impact on our guest’s finances and I sincerely apologize for the frustration and inconvenience this has caused her.  Target.com isn’t...

able to process reversals manually and we don’t have access to remove authorization codes.  Pending authorization charges should fall off automatically as the order is shipped and billed and is entirely dependent on our guest’s financial institution; because of this, we’re unable to cover overdraft charges that could be incurred.  The best course of action for her is to continue to work with her card issuer for resolution.  Although there’s no way for me to undo the experience she’s had, I do sincerely apologize that it did.  This isn’t the experience we would want her to have so I’ve sent her a $10 eGiftCard to invite her back for a better one.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 7, 2015/08/06) */
Thanks for contacting Target on behalf of our guest [redacted]. I've been in contact with her to address her concerns of not having the instruction manual to assemble the table she ordered. I've emailed her the PDF instruction manual that...

the manufacturer has provided me. I apologize for the frustration this has caused her and have provided her my contact information should she need any additional assistance with her order.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

I am rejecting this response because: although the $25 gift card is a nice gesture, my deficit is for $48.18.  I would have expected a $50 or $48.18 gift card to correct this issue.

Hello [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted] Sincerely, SonzarayThe Target Teamwww.target.com  Hello [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.I understand that our Target App priced the PlayStation 4 Star Wars Battlefront 500GB Bundle at $49.99. That listed price was a typographical error. This type of error is excluded from our price matching policy, therefore this price will not be honored. For more information on our price matching policy, please visit:https://corporate.target.com/about/shopping-experience/shop-with-confidenc...⇄ know this has been a frustrating experience for you and this definately isn't the kind of experiences I want our Target guest to have. While I’m not able to offer you the resolution you’re looking for, I appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they’re providing the best possible service. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.Sincerely, SonzarayThe Target teamwww.target.com

Thanks so much for contacting Target on behalf of [redacted]   I can only imagine how disappointing he must’ve been when he received an email that the delivery of his Scooter might be delayed.   Express and expedited shipping charges are fees charged by the shipping carrier, not...

Target. Since I’m unable to waive that fee, I went ahead and sent him a $10 Target eGiftCard. He can use that towards a new order to help cover the expediting fee or to save for another purchase.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] and the issues she had with the delivery date and time for her recent Target.com order.I’ve left a message for [redacted] to call me so that I can personally speak to her regarding this experience.  I sincerely apologize for...

both the disappointment and frustration that this issue has caused her.  In the meantime, I’ve verified with our delivery carrier EFW that the order is being returned back to our returns center.  I’ve made several exceptions to our normal process by issuing a refund for $325.07 back to her PayPal account in advance of our returns center receiving it.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because: I have called my bank and have yet to see a refund in my account and they have not seen it either,

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. [redacted] worked with our Mobile Partners who discussed her concerns and advised her of their decision. We are offering [redacted] a Target...

GiftCard as a goodwill gesture. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com