Target Corporation

Initial Business Response /* (1000, 5, 2015/12/09) */
Thanks for contacting Target on behalf of our guest [redacted] and the delivery of his footrests.
[redacted]'s footrests were shipped on December 1, 2015 and were delivered December 4, 2015 within the allotted 3 day shipping time frame. Some...

items on Target.com require extra time to be prepared for shipment and with the Thanksgiving holiday there was a little longer delay. [redacted] has been issued an eGiftCard in response to his inquiry on the contact us page for this experience.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Thanks for contacting Target on behalf of our guest [redacted]I apologize for any concern Mrs. [redacted] may have felt regarding this authorization hold. I’ve partnered with our REDcard team to address Mrs. [redacted]’s concerns. They have reviewed her statement and have found that this authorization hold...

has already dropped off the account in question. Authorization holds are not charges, and Mrs. [redacted] can feel assured that no charge has been made to her account for the amount of this hold.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because:I don't know if target is aware of their major mistake. Per the item I ordered is a 25th anniversary blu ray per the pictured item. Please take 30 seconds and google "goonies 25th anniversary blu ray" that is the version that the target website has on sale as the image used is that version. The 25th anniversary blu ray picture is the same in the email confirmation. That's like advertising an Acura MDX fully loaded and receiving a Acura MDX base model. That's called false advertising. Also the item is received is the same item listed/pictured as the one with the happy feet ticket. Thank you.

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. Target doesn’t have the ability to place orders without speaking directly with owner of the Target.com account at the time the order is being placed. I agree that an order was placed and the guest was charged but the fraudulent activity didn’t occur with Target.com as we don’t have access to the guest’s personal financial information. I advised gst to contact his bank to dispute any charges. No refunds or compensation will be issued. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I appreciate the time [redacted] has taken to share his additional feedback and concerns. Attached is the communication that was emailed to [redacted] on 8/10/16. As it turns out we aren't able to offer any other options] for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:  First of all, I NEVER received an email or a phone call/voice mail.  Second, I did not want a refund.  I ordered a product and never received it.  What is wrong with Target?  Did the Revdex.com send them my request for the product and money that I paid as well?  Does Target think just because they are a large business they can get away with this behavior?  I will take this issue to other agencies as well if they do not send me the product immediately AS WELL AS something else to reimburse me for this problem.  THIS IS UNACCEPTABLE BUSINESS PRACTICE.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.However, I do not agree with what Target said. First, I am not a reseller. Second, Target should refund me anyways no matter I am a reseller or not..

I am rejecting this response because: I am sorry to say I was very patient waiting on the refund from Target to my Target Debit Card. According to Ms Jenna it would be 3-5 business days, I received email from Revdex.com on Dec 13 today is Dec 20 and no refund. Also to clarify she said for my inconvenience she refund $40 that's not true either, it should have been $141 and with her refunding $40 that makes it correct but don't praise yourself for stating inconvenience it should have been that to start with.  Thank you [redacted]

Initial Business Response /* (1000, 5, 2015/12/07) */
Hello [redacted],
Thanks for contacting Target on behalf of our guest [redacted].

Included you will find our response to Mr [redacted].

As always, we appreciate the assistance you provide us with our guests. If you have further questions,...

feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Joe
The Target Team
www.target.com


Hello [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.
We apologize for the experience you had trying Price Match between Target.com and the Deptford Target store. Unfortunately we would not be able to price match those items
Price match exclusions include:
Clearance prices
Marketplace prices and prices from third party sellers
Black Friday (Thanksgiving) through Cyber Monday
Black Friday in July ad items
Out of stocks on competitor website
Target stores don't price match other Target stores
Free Shipping promotions for previous orders
For all exclusions, see Shop with Confidence - Price Match Guarantee page.
Sincerely,
Joe
The Target Team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response was unsatisfactory. I don't see this as a price match guarantee. I used the site to see what the price was before I left for the store. How was I supposed to know what the price was to be? Are you suggesting that I call from store to store to figure out what the price is before I waste gas driving around to multiple stores. I ended up returning all of my purchases including the leap tv unit to targer because of this and decided to not purchase anything from Target every again. My hope with this was target would at least try to repair a broken relationship with a customer but I guess not.

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit...

purchases of any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how disappointing it must’ve been when he received conflicting information regarding his father in law’s reclining chair.   Our system does show that the item was picked up by our large carrier company,...

however their system shows the chair wasn’t picked up. I’ve followed up with team member that [redacted] spoke with to provide coaching and ensure that he’s looking into matters further.   I’d be more than happy to issue a replacement reclining chair for him, however, the large carrier doesn’t offer expedited shipping and I’m unable to guarantee a shipping date. When the shipping carrier receives the order information, they’ll be able to email the guest with an estimated delivery date. Since the guest was wanting the chair to be delivered by tomorrow, 09/01/2017, I wanted to confirm that the guest still wants to proceed before I process the new order.   Before I process the $40 refund back to his Target REDcard for the price match, I’ll wait for the guest to confirm if he’d like the replacement recliner to be sent or to be refunded in full since we can’t guarantee the delivery date.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].  I’ve been in contact with him regarding the situation and sincerely apologize for his frustration in receiving a wrong item from Target.com.  The item has been returned and he has been issued a full refund. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I’m sorry to hear that [redacted] found the last response unacceptable. Refunds for items purchased on Target.com are only given if the item is returned. The return period for this item has expired since it is now nine months since purchase date. An extended warranty wasn’t purchased for this item and Target is unable to provide a refund. As previously stated [redacted] will need to contact Storkcraft for any additional information and questions.As it turns out, we aren't able to offer any other options for this situation.Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.ive already contacted Target myself since the filing of the complaint and was able to establish some leeway into what really happened. It was not the business's fault, someone may have been using my credit card info and infiltrated my email and online shopping accounts to make those unauthorized purchases.since the last contact, I'm waiting for the next update involving this case, cause I was promised by a representative that they would also contact iTunes to help me out with the case as well.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)440-0680 and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.   I understand when you made your purchase of a 43 inch Vizo TV on November 5, 2015 and the intent was to purchase an extended service plan at the same time, but it isn’t showing on your receipt. Without an actual purchase of an extended service plan with in the eligible time period, Target is unable to sell you a plan now. I would encourage to check with the manufacturer, Vizo Inc. at (888)849-4623 or www.vizio.com for any warranty coverage.   I know this has been a frustrating experience for you. While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they’re providing the best possible service.   We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   Sincerely,   Nancy The Target team www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. The Apple watch maybe returned with a valid receipt if new and unused even though the box was opened. [redacted] was sent the link to...

Target’s full return policy.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

I appreciate that our guest was able to provide me with the necessary information to research their experience. I’m very sorry to hear that their five Target GiftCards were used without their permission. I can only imagine how confused and frustrated they must have been when they noticed that their $100 Target GiftCards no longer had a balance. This certainly isn’t the experience I’d like them to have, so I appreciate the time they took to bring this to my attention. Target considers GiftCards to be like cash and can only be replaced if there is a remaining balance. All of the GiftCards have been fully redeemed. These cards were distributed by another company and we've been informed they will be handling and resolving these Gift Cards. Please contact Citibank at: ###-###-####.

I am rejecting this response because: The issue was I attempted to return a tablet within the return date.I was wrongly told that because I used a gift card and had no id, a refund could not be processed.The return window ended.The issue came up again and I tried to return a pair of pants and was again told I could not process a return for the same reason.Once I contacted customer service she confirmed what I knew. The store leader jennifer or lisa had no idea what was going on in her store.Also this store does not check its expired food. I have purchased a lot of expired food. I had the recent at times but it is not worth it to drive all the way to the store for $3 her or there but after a while that adds upI am asking target to refund my costs because clearly The staff was not trained and do not know your policy. The customer service phone operator AND the store leader agreed

I am rejecting this response because: This is a classic case of bait-and-switch. Limited stock was made available to stores, online purchasing was turned off, store stock trackers (which are usually quite accurate) were set to "Limited Stock, Visit Store to Purchase."  As soon as the sale ended, the iPad was *immediately* available to order online at full price. The sad part is that this is the 2nd time Target has done it to me - they did the same thing 2-3 years ago with the iPad Air 2. I had to go to 3 stores (all of which said "Limited Stock, Visit Store to Purchase," before finding one with stock.  And thanks to Apple's strategy of packaging all varieties of iPads almost identically, it's of no use calling - employees won't usually know the difference between the various models/colors/sizes/capacities of iPads.  I have no use for the $15 gift code - you may invalidate it.

I am rejecting this response because:
Company is NOT living up to their ADVERTISED item. http://www.target.com/p/rogue-one-a-star-wars-story-blu-ray-dvd-digital-3...⇄ says this title comes with a $5.00 gift card & they are NOT honoring their advertisingThe Revdex.com will be making not of this FALSE ADVERTISING pure & simple