Target Corporation

Thanks so much for writing in to the Executive Offices on behalf of [redacted].   I can only imagine how disappointing it must’ve been when his movie arrived damaged.   After looking into his order further, he has already been refunded for returning the Transformers: The Last...

Knight. Since he paid with a Target GiftCard, Target refunded him by an eGiftCard on 11/17/2017 and he should’ve received it by email.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I’m very sorry to hear that when she contacted us to cancel her order she was given the impression it was taken care of, but instead her item still shipped. Target strives to ensure that all of our guests get their items as...

quickly as possible, so once an order has been submitted it is immediately released for processing. We’re not able to make any changes to an order, other than cancelling the entire order, which is only available for a short time after placing the order. This information can be found under “Can I modify my order after I place it”. I show that the team member did request to cancel her order, but her order was too far past the cancellation stage so her order was shipped. I can only imagine how confusing and frustrating this must have been and I apologize. On 04/09/16 she was refunded for the cost of the item, $20.49 and provided an $11 Target GiftCard which was for the cost of the premium shipping. The guest has been issued a full refund. That GiftCard was sent to her email address and has a full refund. If she’d like the $11 to be refunded to her Discover card I’d be happy to deactivate the GiftCard and credit that amount to her card. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because: I find It Unacceptable that the funds I used to purchase TARGET money cannot be applied as a courtesy for Target's TWO mistakes. These were not mistakes I made and I want the gift card applied to my Target Visa balance. I find it very hard to believe that when YOU screw up twice that you don't think you should be held accountable and Correct the situation?? Restore faith in your customers? Your Business ethics and Morals should overshadow your "Policies". I do not accept this.

I am rejecting this response because: The corporate representative who contacted me admit it was a failure on their part that their Target app showed a price that's different than the in-store price. Telling me they will try to better coordinate the pricing that their app shows versus their actual in-store price does not alleviate their mistake. It's admitting fault yet choosing to not do anything to satisfy the customer.

Thanks for contacting us regarding the concerns of our guest [redacted] about her refund for a recent Target.com order.I’m so sorry that most of her issues started because she received the wrong item.  I’ve verified that the order has since been returned.  I'm unsure of the exact reason,...

but there seems to have been a technical error that caused a delay in her receiving the refund.Our team that specializes in correcting these types of errors has issued her a manual refund to the same form of tender our guest used on the order.  The refund was issued on 01/19/2016 as follows:- $125.86 back to her Visa ending in [redacted]- $35.00 electronic Target GiftCardI’ve verified that the $35 eGiftCard was processed, but it can take up to 24 hours for the guest to receive it.  I’m so sorry for all of the additional time and frustration this has caused her.  I’ll be sure to share her feedback and experience with our Senior Leadership Team so that we can continue to improve our online experience.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].  Target doesn’t charge for an order until the items are shipped or in this case, picked up from the chosen store. Target only places an authorization hold on the payment tender to reserve the funds until the order is shipped or...

picked up.  She chose for her order to be picked up at the Mary Esther Target store and she won’t be charged until she picks up the paper towels. We sent her an email today at 8:40 AM that her order is ready for pick up. If she doesn’t pick them up within 3 days, her order will automatically cancel and the authorization hold will fall off of her bank card.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869. JennaTarget.com Executive Officeswww.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com   Hello [redacted], Thanks for contacting Target through the Revdex.com regarding your request to opt out of receiving email marketing from Target. We have processed your request to opt out of email marketing from Target. Please note that you may continue to receive program-specific marketing emails if you requested them through a specific program. Programs include cartwheel, redperks, A Bullseye View, Target Photo, Target Optical or Target Portrait. You can unsubscribe from any of these program-specific emails via the unsubscribe link located at the bottom of those marketing emails. Note it may take up to 10 business days to process your email marketing request. For more information about marketing and privacy, please visit us at Target.com/privacy.  Thanks for contacting Target!   Sncerely, Nancy The Target team www.target.com

Initial Business Response /* (1000, 5, 2015/08/06) */
Thanks for contacting Target on behalf of our guest[redacted].
Upon receipt of your contact, I reached our guest to address her concerns.
When the replacement order was cancelled, it interrupted the refund process which forced our...

order research team to process a manual refund. The manual refund was processed on August 4th. Please keep in mind that a manual refund may take 10-14 business days to process back to your card.
Target won't be crediting her for the interest which accrued on her credit card or be offering her a future discount for an in store purchase.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Jenna
Target.com Executive Offices
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
because they've given the same response 4 or 5 times previously and I'm still dealing with the same situation. Every time the 10-14 business days have passed, I have to call to get THEM to do their job; yet it still never gets done.

Thanks for contacting Target on behalf of our guest [redacted] and the delivery issues she had with her recent Target.com orders.I'm so sorry to hear that some of the items in her recent order were damaged and returned back to Target.com.  I sincerely apologize for the amount of time and...

frustration this issue has caused her.  In reviewing her two orders, I see that order number [redacted] was mistakenly updated as the guest had refused the package, however, this error was corrected and the order was delivered later that same day on 01/06/2017 at 5:48 pm.  In the meantime, she had called in for help and a refund of $21.79 was issued on this same order that was delivered.  Order number [redacted] unfortunately had a large portion of the order damaged so UPS returned it back to Target.com.  The guest was provided a refund of $17.61 which included one of the Arm and Hammer detergents that she did receive.  She was also provided a $20 electronic Target GiftCard because of the experience she had.I understand that she is questioning the amount of the refund she received and see that she has several additional orders outside of the ones mentioned, that she has that same concern about.  All of her orders included promotional eGiftCards and because of this, the refund is reduced by the value of the promotional GiftCards.  I’ve verified that all of the electronic promotional GiftCards she earned on these orders have been used on other purchases.  For future orders, the guest may want to keep in mind that all promotional mobile GiftCards and electronic GiftCards are non-refundable and refunds are reduced by their value.  Only unredeemed physical GiftCards can be returned; she may want to consider placing future orders and choosing to have a physical promotional GiftCard mailed to her.  At this time, I will be unable to process any additional refunds on the orders since she has been refunded for items that were delivered, refunded the correct amount minus the value of the eGiftCards and those eGiftCards have been redeemed.  I also see that our team members have issued her a total of $25 eGiftCards to invite her back for a better experience.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, but please have better customer service especially during this time of year.

Initial Business Response /* (1000, 5, 2015/07/10) */
Thanks for contacting Target on behalf of our guest [redacted].
Upon receipt of your contact, I reached our guest to address her concerns.
After checking my systems, this system error was sent to our Order Research Team and who has...

corrected the charges for her. They processed a manual refund in the amount of $72.95 back to her card on 07/03/2015. Please keep in mind that it can take 10-14 business days for the refund to post to her account. Our team also redeemed the remaining balance of $72.95 from the Target GiftCard.
Target strives to provide exceptional guest service so I am truly sorry that she feels that this isn't what she received. I have followed up with the team members that she spoke with to provide coaching and ensure that this doesn't happen again.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Jenna
Target.com Executive Offices
www.target.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Target returned the unauthorized withdrawal of $72.95 from my bank account on 7/14/15. I also received an email from Target apologizing for withdrawing more money than I authorized.
Target was not helpful when I initially contacted them directly. Thank you Revdex.com for your help in this matter.

Thanks for contacting Target on behalf of our guest [redacted].  I completely understand the frustration that our guest is feeling after noticing her shipment is being sent to the incorrect address. After placing an order on Target.com we start working on the order as soon as it's...

submitted. There's a small window after your order is submitted where we can try to make changes to an order.Jessica, did contact us right away, to share her shipping concerns and tried to have the shipment rerouted to her current address or cancel the order. I confirmed that a cancellation request was submitted for all 4 items. Since this is only a request our online team was unable to guarantee the cancellation of the order or items. Upon reviewing her order details, I noticed on 11/27/2016 [redacted] was able to speak with another team member, who understood her concerns and frustration. After confirming the shipment was delivered to the incorrect address, a full refund in the amount of $44.09 was issued on 11/27/2016. Our guest should allow 3-5 business days for the credit to post back to her Target Debit Card.I understand her entire online experience was unpleasant and for that, I’m sincerely sorry. Our team members are empowered to assist our guests within the best of their ability and I'm sorry to hear about the lengthy amount of time she’s spent attempting to resolve her shipping concerns. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, ShanetraTarget.com Guest Servicewww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I understand that this hasn’t been an ideal experience for [redacted], but I have good news! A full refund has been issued for his undeliverable shipments and a total of $432.95 will post back to [redacted]’s Visa in 5 – 7 business days. Please...

let our guest know that because there were multiple orders, he may see the total refund post back in separate transactions.  I understand how much [redacted] was looking forward to these orders and I’m sincerely sorry for any disappointment. We were notified by the shipper that these orders were unable to be delivered and the packages were subsequently returned to Target by the carrier. Although this product isn’t available online any longer, we are still selling the Super NES Classic Edition in our stores. As a gesture of goodwill I’ve issued a $20 GiftCard to [redacted]’s email address and I’d love to invite him back to shop with us for the items he needs.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because:
It is unacceptable to say that an item that was purchased at your store can't be returned when the exact same item was being presented for return, unopened. I don't know what the stores policy is for inventory management, but it shouldn't be hard to verify that an item sold to one of their customers came from their store. If the item doesn't match what's on file, then that is an issue that Target has, and I don't understand why this continuously is being put back on the customer. I have been attempting to return this item for over two weeks. If Target is claiming that they sold me an item that they can't verify, then that is a legal issue that Target has, because they shouldn't be selling items that don't match the information that they possess. Target needs to figure out what specifically they did, because now due to the actions of their customer service center and their employees, they are attempting to leave me with a Fitbit that they opened.

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted]   Upon receipt of your contact, I contacted Ms. [redacted]. After she provided some additional information I was able to locate her purchase receipt. I sent the information to her in an email.   As...

always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Amy Target Corporation www.target.com

Hello [redacted], Thanks for contacting Target on behalf of our guest Ms. [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. Target’s Guest Reporting Center has tended this claim to the manufacturer. And the cost for replacement of the sofa cover and...

shipping cost is being sent to Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, NancyThe Target Teamwww.target.com

Thanks so much for contacting Target on behalf of [redacted].   When an order is placed, it’s immediately sent to our fulfillment center to start the shipping process. When a guest requests to cancel an order, we send a notification to the fulfillment center, however, the order could...

already be ready for shipping by the time they get to the cancel request notification. For this reason, Target is unable to guarantee a cancellation after an order is submitted.   For security purposes, team members are not allowed to give their last name to guests. I have followed up with the leader of the team member that she spoke with to review the call and ensure coaching is given if necessary.   When we received tracking information for the chair she no longer wanted, we were able to refuse shipping and refund her in full. I’d be more than happy to help her place an order for the chair that she wants to purchase instead. I’ll just need the best number and day to contact her.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].    Upon receipt of your contact, we reached our guest to address their concerns. This contact involves property damage claim from a Microsoft Office Home and Student product purchased from Target as...

well as asking for a refund for software. Following Target’s procedure with all product concerns like this, an incident report has been filed with our Guest Reporting Center, Sedgwick. Sedgwick’s claim examiner will be reviewing with and following up directly with Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest Kaitlyn Holloway.   I understand Mrs. Holloway wanted to purchase a product listed in our Black Friday Early Access sale and was upset to find that the product was no longer available at her local store. It sounds like she made an effort to...

pinpoint stock, and was frustrated by the unavailability of the item when compared to inventory reports on store devices and Target.com.   We understand how disappointing it can be for our guests, but during sale events such as Black Friday, Cyber Week, and Black Friday Early Access, inventory reported by systems may not accurately reflect the physical inventory available in our stores. Many people take advantage of these great deals to shop in our stores and items cannot be accounted for until they have been sold at the register.   The volume of sales that occur during these promotions are enormous and are unable to be reported in real time. This can cause a delay between physical inventory and inventory reporting across systems.   Due to the limited nature of the sale, I am unable to provide Mrs. Holloway with her desired resolution; the advertised items had already sold out prior to her arrival. I understand her disappointment at missing this event, however we do have many other fantastic sales planned. I’d love to invite her back to shop with us in the coming Cyber Week sales.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,   Rachel Target.com Executive Offices www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We called [redacted] and offered her a comparable substitution.  As always, we appreciate the assistance you provide us with our...

guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com