Target Corporation

Thanks for contacting Target on behalf of our guest [redacted]. I understand that Ms. [redacted] has discovered some quality issues with two sets of chairs that she recently purchased. I’m so sorry to hear that this product’s performance is subpar and I’ve forwarded this feedback to our buying...

teams for further review. I can imagine how disappointed Ms. [redacted] must feel and I apologize that we’ve let her down.My records show that Ms. [redacted] contacted us about the defective chairs less than two weeks outside of our return policy in the hopes of a refund. Although our team members were upholding Target polices by denying the refund, I feel that Ms. [redacted]’ situation warrants a onetime exception. I see that a previous team member has issued Ms. [redacted] a $50 GiftCard for this experience and I’m happy to say that for our loyal guest, I’ve issued a full refund for both orders less the $50 in the form of a $234.60 GiftCard sent to her email address. At this time, we are not requesting that Ms. [redacted] return the chairs and she may keep, donate or dispose of them as she sees fit.I’m thrilled that we could resolve this issue for Ms. [redacted] and I welcome her to place a new order with us in the near future for the kind of quality and service she deserves to have as a loyal Target guest! As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached out to our guest on 6/29/16 and 7/5/16 to address her concerns.   The original shipment for guest was lost in transit.  I processed a replacement for the patio set and as it turns...

out, the replacement is on backorder. I have notified [redacted] regarding her order.  Per [redacted]’s request the replacement patio set has been cancelled.  Please allow 7-10 business days for her refund to appear to her MasterCard.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.

Thanks for contacting Target on behalf of our guest [redacted] L [redacted]. I apologize for any miscommunication Ms. [redacted] may have received, however authorization holds are placed on every order with Target.com and are not charges. Target.com does not charge for items until they ship.When an...

order is placed on Target.com, an authorization hold is placed to ensure sufficient funds are available for the purchase. If an order is cancelled, Target removes the hold on the funds and the financial institution will return funds to the account according to the institution’s guidelines.  Authorization hold guidelines are determined by the card-issuing bank or institution, not Target, and vary from bank to bank.  I understand how frustrating it is when orders are cancelled due to stock, and I apologize for the inconvenience. We work hard to provide our guests with extraordinary deals throughout the holiday season, and because of this, items can go quickly.We are unable to provide Ms. [redacted] with the resolution she is requesting, however, for the experience, she has been issued a $50 GiftCard. We have many great deals still lined up, and we encourage Ms. [redacted] to check back often on our site for replenished stock and other valuable sales in the near future. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I'm sorry to hear about the frustration [redacted] has encountered trying to resolve her GiftCard issue. I have reviewed the transaction information and have requested a replacement Target GiftCard be mailed to the guest for $180.00. The...

GiftCard will be shipped today and will arrive within 3-5 business days. Due to the high dollar value the GiftCard will be mailed with UPS and will require a signature upon delivery. UPS will attempt to deliver the package up to three times. If the guest isn’t available on the first attempt, UPS will come out two more times. Should the guest not be available on the third attempt the GiftCard will be returned to Target. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].  Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks again for contacting Target through the Revdex.com regarding your recent experience. I’m sorry for any disappointment, we are not able to assist further and we consider this matter resolved.   I would recommend you speak with the Schwinn Pacific Cycle Inc., the manufacturer, to review any warranty options. Their Customer Service number is ###-###-####.     Sincerely,   Nancy The Target team www.target.com

Thank you for contacting Target on behalf of our guest [redacted]. Our intentions wasn’t to inconvenience our guest after we informed him that we needed to research this issue before a refund could be provided. However, I can certainly imagine his disbelief after receiving an email stating...

his luggage was picked up on 11/24/2017 at 2:34am. I noticed Mr. [redacted] contacted us a second time on 11/25/2017, and asked for help but the order number wasn’t provided in the email. After receiving the order details on 11/26/2017, we quickly started researching his pickup concerns. On 11/28/2017, we contacted our guest to apologize for the system glitch that prompted the pickup email. We provided him with a full refund of $53.34 on 11/28/2017, which brought his purchase amount from $312.58 to $259.24. In addition, we offered to discount his next order by 50% once the luggage becomes available on Target.com. We provided him with the reference number [redacted] as a confirmation of the 50% off discount. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We reviewed Ms. [redacted]’s concerns with our Target Mobile team. It was agreed that our Target Mobile team will be sending a good...

will gesture gift card. Ms. [redacted] will receive the gift card in around 7-10 days.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11602322, and find that this resolution is satisfactory to me. I am glad that this was resolved, as again, this is the second time this has happened. Hopefully they will also fix whatever caused it in the first place so that I do not need to return to you ;)

I’m very sorry that [redacted] isn’t happy with my previous response. I’ve had our teams review her refunds and confirmed that she has been issued a full refund. The reason her refund was short $21.20 is because the reason for the return doesn’t qualify for a handling refund. Orders over $50 aren’t charged a shipping fee. I realize this experience has been incredibly disappointing for her, which is why our previous team member did provide a $30 Target eGiftCard. The eGiftCard was sent directly to her email address and it was used in full on 02/05/16 at the Kalamazoo West Target store. Target won’t be providing any additional compensation or GiftCards for her experience. I truly appreciate the time she’s taken to share her concerns, but Target considers this matter closed as she’s been fully refunded.

Initial Business Response /* (1000, 10, 2015/07/30) */
Thanks for contacting Target on behalf of our guest Sibel Smith. We've made numerous attempts to contact our Guest by phone and are currently waiting for a response. We'll get back to you with our resolution as soon as we receive a response...

from our guest. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] using reference number [redacted].

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my apologies for the frustration that may have come about when Mr. [redacted] contacted us regarding the missing funds for his cancelled order. As of today, 3/27/17, the funds have been returned to the GiftCard, minus...

the $219.99 for the item that was delivered. The GiftCard is currently available to be used.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

I am rejecting this response because:
They stated in the their message that I was refunded my $60, I was not. Which is why I am writing this complaint.

Thanks for contacting Target regarding the experience of our guest [redacted]. I’m currently in the process of researching the matter and I will provide a substantive response within a reasonable timeframe. I appreciate your patience, as well as that of [redacted]. If you have any immediate...

questions or concerns, please contact me at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how frustrating it must’ve been when her desk arrived damaged especially after receiving a damaged TV stand.   I have shared her experience with our fulfillment center so they can follow up with...

their team to ensure that they’re following the packaging guidelines to prevent this from happening again. If she doesn’t mind taking pictures, the team would appreciate some pictures of the desk with the damaged that it arrived with. She should be able to attach the photos to her response.   If she’d like a new desk, I can schedule UPS to pick up her damaged desk and have a new one sent to her. Sometimes repacking the desk for the return can become a hassle so I can also send her a $25 eGiftCard to keep the desk as is.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:
Nancy, the contact from Target that reached out to me regarding this matter did not understand that the issue was that Target was selling an unsafe product. The issue was not whether Target would refund my purchase or not. I explained this to Nancy multiple times but I could not clearly articulate this to her.

I am rejecting this response because:
This store is full of crap & its Targets fault that I have no gifts for my child this year & Targets fault that I have no money to repurchase my childs gifts because they cancelled my ordered without telling me & now I still have not received my money back to my PayPal account. also I called PayPal & was told I wouldn't see the money back onto my account until AFTER CHRISTMAS! This store doesn't make any sense 1st you cancelled my ordered illegally & then asked me to buy in the store! That makes no sense what so ever! What's the difference if I shop online or in the store? There's actually NO difference & Target just did these despicable things to me & my child during CHRISTMAS ?? for NO REASON!

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard.  Plus an additional $50 was added as a gesture of goodwill. This Target eGiftCard will was sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.    Sincerely, Target.com Guest Services  www.target.com

I am rejecting this response because: Target sent me broken headphones. It is their fault and they have always replaced items in the past. I will be putting in a claim to my credit card for fraud by Target at this point. Target policy is to send a replacement and give me 30 days to return the first one. They are liars and my credit card, facebook, and twitter will know about it. Possibly the news as one of the stories of disabled people getting broken products and Target did nothing to help. Great job Target

Thanks for contacting Target on behalf of our guest [redacted].Due to a technical error, these orders cancelled without returning the funds back to the GiftCards. The funds should now be available for our guest. I’d also like to remind [redacted] that per our Terms & Conditions, Target reserves...

the right to prohibit purchases of any merchandise to resellers. Resellers are defined as a company or an individual that purchases goods with the intention of selling them rather than using them.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,RachelTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2016/02/15) */
Thanks for contacting Target on behalf of our guest, [redacted]
I apologize for the experience our guest encountered after being informed her delayed order was never cancelled. Therefore, I can only imagine her frustration after receiving...

the Steam Inhaler.
Once an order has been submitted it is immediately released to our fulfillment team for processing, even if the shipping timeframe is delayed. At that point of time, we're unable to make any changes to an order, other than cancelling the entire order, which is only available for a short time after the order was placed. Since our guest contacted us two days after the order was placed, our team members only had the capability to submit a request to cancel the order. I confirmed on 02/03/2016 this request was made, but sadly it wasn't granted.
As a result, the Steam Inhaler was shipped and I understand this caused a huge inconvenience for our guest. I can assure you, it certainly wasn't our intentions to cause any added frustration to the poor service she received. Due to the lack of information provided and her entire order experience, as of 02/15/2016 a full refund has been issued.
She must allow 5-7 days for the refund to post back to her Target Debit Card.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Initial Consumer Rebuttal /* (2000, 7, 2016/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response only because I was issued a refund...as for the fact where they said they can only refund up to a certain day I Kind of understand but the issue was that we payed for express shipping so it would be there on the second day the reason I called to cancel the second day was because they said it would be delayed OVER A WEEK and it was a MEDICAL supply that my son needed and they told me that it WOULD BE CANCELED as they DID NOT get it to me the day the promised with express shipping