Target Corporation

The guest has been refunded for three of the four items that she states she still hasn’t received.   Although the UPS Hub confirmed that the package containing the Vacuum was picked up by [redacted] who was able to provide identification, I went ahead and refunded her for the Vacuum.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I know this has been a disappointing experience for our guest since the Bathing Top she purchased didn’t meet her expectations. I completely understand why our guest prefers to exchange the item, instead of returning it....

Unfortunately, Target.com doesn’t offer exchanges. If the guest needs a different size she must return the item and place a new order. This information can also be found on Target.com under “Exchange an item”. I understand our guest has some concerns regarding the difference in price. After reviewing the pricing information, I noticed the Bathing Top is currently on sale for $24.00. In addition, free shipping is provided on all orders over $25.00 and purchases made with a REDcard. I know this isn’t the resolution our guest was looking, but I appreciate the time she’s taking to share her feedback and concerns. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted]   I understand that Ms. [redacted] has had incredible ongoing difficulties with this price match, and I’m sorry to hear how frustrated she’s been feeling.   The order did not cancel due to stock, but due to payment issues with Ms. [redacted]’s REDcard. I’m happy to say that I have resolved everything with REDcard and there are no outstanding restrictions that would prevent her from placing this order.   I also preemptively confirmed with our buyers that there are enough units in stock for Ms. [redacted] to successfully place a new order with us. Our buyers are standing by and once we have received a new order number from Ms. [redacted], they will pass the order information to our vendor partners to ensure the order is fulfilled.   I’m happy to say that everything has been resolved, and that all Ms. [redacted] needs to do at this time is place a new order. I reached out to her via phone twice, and left her two voicemails letting her know to call me with her submitted order number so that I can issue the price match adjustment of $109.99 per unit.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Rachel Target.com Executive Offices www.target.com

Initial Business Response /* (1000, 5, 2015/12/30) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached out to our guest to address her concerns.
I recognize there are many options where one can shop and that's why I truly...

appreciate that she chose to shop with Target. Target strives to provide great guest service and I apologize that this isn't what she received. In speaking with Tiffany, we went over her registry experience and the order shipping to the registrant instead of to herself. Our team members did try to cancel the order prior to it shipping, but the order still shipped. Target starts to process an order almost immediately after it's placed and there's only a short amount of time to request a cancellation; at this time we are unable to guarantee a cancellation request. Attempts to change the shipping address to hers have also been unsuccessful. At this time, I have processed a full refund and she should see the credit back to her credit card within 10 business days.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how upsetting it must be that his order and replacement order of Barstools had issues shipping to him.   Both orders had the Barstools shipping out of Target stores for a faster delivery experience...

so it’s disappointing to hear that there were troubles getting them sent to our guest. I have shared his experience with both stores and followed up with their management team to help prevent this from happening again.   I’m unable to submit a replacement order on a replacement order so I have no choice but to refund the guest’s Visa in the amount of $65.47. Since I’m unable to change the price of the item, he’d have to place a new order at the set price of $89.99 and then I’ll be able to refund him $30.00 back to his original form of payment bringing his total down to $59.99 before taxes.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:
Thank you for the response.  The coupon does not state that it cannot be used with any other offers.  This practice is very misleading and deceptive.  You should either update your purchasing abilities for customers, or correctly include a disclaimer on your coupons, or maybe even allow customers to choose which deal they would like to get.  Either way, I am still very disappointed that this coupon cannot be redeemed based on its terms.  Is there an alternative incentive you can provide me?  Thank you.  -[redacted]

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We partnered with our mobile team who reviewed Ms. [redacted]’s experience and honored the promotional GiftCard.   As...

always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].    Sincerely,   Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I apologize for any confusion in regards to the refund [redacted] was issued for his damaged items. Because [redacted]’s order included free GiftCards with purchase, the refund value of the items is reduced by the amount of the GiftCards he received. For most items, you aren't required to return the free gift or gift card with the qualifying item. However, if you return the qualifying item, the amount of the refund will be reduced by the prorated value of the free gift or GiftCard. I’ve sent a new email to [redacted] which contains the code we offered to him for 5% off a new order, and I’d love to invite him back with us in the near future for the kind of online experience he truly deserves as a Target guest.Sincerely, RachelTarget.com Executive Officeswww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They will be issuing a partial refund. Thank you

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. There was a pricing error on Target.com for the Philips Norelco Beard Trimmer 1000 (order [redacted]).  This was also the case with the Phillips Norelco...

Shaver 5600 (order [redacted]).  Target.com caught that error prior to the order processing and cancelled the order before the guest was charged. When a guest places an order on Target.com for in-store pick up the sale actually goes to the specific store selected. If there is a pricing error the store manager makes the final decisions regarding the sale. Target may at any time modify or discontinue any part of the site; in this case we removed the item(s) from Target.com until the errors were corrected. The guest can view our policy on site “modifications and terminations” at the bottom of Target.com’s home page under “terms & conditions”. I issued a refund for the trimmer which will post to the guest’s Target REDcard in 4-7 business days. I also show a Target eGiftCard was issued for their poor experience.

I am rejecting this response because:Business has failed to make up for the loss we had undergone for the physical damaged TV we got from them. They keep mentioning that I can return the TV or can contact the manufacturer. I have told them many times and still mentioning that neither its possible to return the TV as my parents who are senior citizen are using it and also due to their location, they cant return it and we have tried contacting the manufacturer too but since its a physical damage , they are unable to help too. I even suggested the business to compensate me in form of gift card if they cant refund back to my credit card but target has rejected that too. I didnt expect target to be such unprofessional.

Initial Business Response /* (1000, 5, 2015/11/05) */
hello,
Thanks for contacting Target on behalf of our guest [redacted].
Included you will find our response to [redacted].
As always, we appreciate the assistance you provide us with our guests. If you have further questions,...

feel free to contact Target at (800)440-0680 and reference case number [redacted].

Sincerely,

Danyelle
The Target Team
www.target.com
hello [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience you experienced.
If you haven't filed a dispute with your financial institution, please do so right away. Instructions for filing a dispute can be found on the back of your account statement. Following this procedure will ensure you receive the quickest resolution. In most instances, they will issue a temporary credit to your account while they are investigating the error.
There are two federal regulations that protect consumers from errors on their accounts: Federal Regulation E, which applies to debit card transactions; and Federal Regulation Z, which applies to credit card transactions. Under these regulations, the financial institution is required to investigate the alleged error and to make the necessary correction to your account.
Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve.
Sincerely,

Danyelle
The Target Team
www.target.com

Thanks for contacting Target on behalf of our guest [redacted] S [redacted].  I can absolutely understand where [redacted] is coming from and I appreciate her insight into how the information included on this banner could be misunderstood. I’ve submitted [redacted]’s feedback to our technical teams and we’ll work to provide more clarity on GiftCard restrictions for our guests going forward. I sincerely appreciate [redacted] taking the time to share her voice with us and her experience will help us take steps toward future growth.Because [redacted]’s desired items are ineligible to be purchased with GiftCards, it’s not systematically possible to provide the resolution she’s seeking. Although I’m unable to provide [redacted] with any other options regarding ordering these items with GiftCards or refunding her third party purchase, I want to thank her for her feedback and the time she’s taken to share this experience with us. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because:
Nancy, Thanks for your reply.  Out of all the companies I expected to encounter a problem with updating my email address (financial institutions, credit card companies, Apple, Amazon, etc. – I never imagined Target.com would be on that list.  The best part of all of this is that every single other company I have a login with allowed me to update my email address – Target.com is literally the one exception.   So just to confirm, you did check with your IT Team and this cannot be done at all?  Does this mean I get to lose the following then: order history, cartwheel open spots, cartwheel savings, saved addresses, saved payments, etc.?  Please confirm this.  I talked to a local store leader this past Sunday when visiting and he even made the comment that not being able to change my email address didn’t make any sense.   Why can I change my email address with Target Red Card but not with Target.com?  Can you please provide me the phone number to cancel my Target Red Card?  I’ve been a cardholder since 2007 – sadly, after this experience and the amount of effort I’ve put forward trying to accomplish something so simple through phone, chat, email and now a Revdex.com complaint with no real care or help offered by anyone and generic two sentence replies, I don’t think I’ll be making it to year 10 as a cardholder.     Regards, [redacted]

Thanks for contacting Target on behalf of our guest [redacted] and his concern about the refund he was issued.My sincerest of apologies that our guest had such a disappointing experience with his order of Tide.  The refund that was issued was correct because Target.com purchases through...

PayPal are refunded in the form of a GiftCard.  Also, when a purchase earns a promotional GiftCard, the refund will be reduced by that same amount since electronic GiftCards are not refundable.  However, it is through no fault of our guest that his orders were returned damaged by the carrier therefore his refund wasn't issued in full back to the original payment methods.I’ve issued a $10 electronic GiftCard since one was used on the original method of payment.  I’ve closed the GiftCard that was originally issued for his refund in the amount of $27.79.  The guest has already been refunded $27.79 through the PayPal dispute process that was completed on 10/26/2017.  At this point, the guest has been refunded the full purchase price of his order back to the original method of payments.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officesww.target.com

Initial Business Response /* (1000, 5, 2015/10/22) */
hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].

Upon receipt of your contact, we reached our guest to address their concerns via email. We have let our guest know that our price match exclusions are...

provided for our guests on our website. Please see our response to our guest down below.

At this time we have no further resolution for the guest and we consider this matter closed.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Nancy
The Target Team
www.target.com
hello [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent experience. I understand one of our Target stores was unable to price match an item for you off of our website on Sunday October 18th. Please accept my sincere apology for any frustration and inconvenience.

All Pricing and Typographical Errors are clearly called out in our Price Match Exclusions. Our exclusions sited: pricing or typographical errors, limited time or quantity offers, daily deals, coupon offers, credit card offers, gift card offers, financing, service offers, bundled offers, sales tax promotions, free items, rebates or mail-in offers.

I know this has been a frustrating experience for you. While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns. I've documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they're providing the best possible service.

We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.


Sincerely,

Nancy
The Target team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was in the store hours before it there was any memos flowing around saying not to honor the PM price on this item, in your policy it says that YOU PRICE MATCH, it doesn't say "We will not price match if the price is below $200 ++ under the selling price"...you guys did not honor your policy. I would be ok with the response if I was in the store and the manager already had memo not to pm this item, but I was in the store before she received anything and before anything was sent out.

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   At this time we have no further resolution for the guest and we consider this matter closed.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Amy Target Corporation www.target.com

I am rejecting this response because: The Target team still does not understand how they are defrauding the consumer. The target response states that when I use my Target app in the store it is giving me online prices. Yet no where when it displays the item does it state that it is an online price. It makes NO sense what so ever. The app they Target designed and provides for there shopper was designed so you can scan your items before check out to see if there is an additional savings and ten it holds it in your wallet until check out. Yet it displays one price then charges more when you check out. The older version of the app never displayed prices it only made you aware of additional savings and places it in your wallet. Target is the one that redesigned the new app. If you want to charge different prices in store and online that is ok, but when a consumer scans an item they are holding in your store it should state the price they will ring up at the register and or state the online and in store price. Again they just don’t get it or care about hoe deceptive this new app is.

I am rejecting this response because: I have not recieved a credit for the refund, or the $20 e-gift card as of 1/19/2017.

Thanks for contacting Target on behalf of our guest [redacted].   Mr. [redacted] has contacted us several times previously regarding this issue. When our team members contacted FedEx for follow up on this shipment, FedEx confirmed that the package was successfully delivered. The delivery tracking...

page for this order also shows that the shipment was given directly to the customer by the FedEx driver.   Due to this guest’s order history, we have reason to believe Mr. [redacted] is in violation of the Terms and Conditions listed on our site under the heading ‘limitations on quantity’ and we are unable to assist Mr. [redacted] any further with this order.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,   Rachel Target.com Executive Offices www.target.com