Target Corporation

Initial Business Response /* (1000, 10, 2015/10/15) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.

I'm very sorry to hear that she didn't receive her beauty box even though the tracking information...

showed it as being delivered.
This certainly isn't the experience I'd like her to have and I've issued a full refund to her original method of payment. She should see the credit post within 5-7 business days.
Target strives to provide great guest service and clearly this wasn't the case. When guest's contact Target they are normally reaching an inbound only call center. This means that our team members can only receive incoming calls and the system isn't set up to make outbound calls. There are supervisors at the corporate office who can make outbound calls, which is who she spoke with so I'm not sure why a call back wasn't offered.
I've requested a Target GiftCard be sent to her email address to invite her back for a better experience.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (2000, 12, 2015/10/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to say Thank You Target for calling little old me back, but The Voice mail said her name and direct number wld be in the email and that was not so. so I could not call her back. but I did recive the giftcard and a voice mail bc I was at work. thank u.and thank you Revdex.com

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear that Mr. [redacted] hasn’t received his shipment from order [redacted]. Due to inventory I am unable to replace the items for Mr. [redacted]. Therefore, a refund has been issued to him in the form of a physical GiftCard...

which will be delivered to the shipping address on his order in 7 – 10 business days. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Hello [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]. Sincerely, NancyThe Target Teamwww.target.com  Hello [redacted],  Thanks for contacting Target through the Revdex.com regarding your Target Mobile experience.  I’m sorry for any disappointment with not being able to complete your upgrade transaction during the advertised Black Friday, 2016 promotion or any miscommunication with wanted follow-up from our Target Mobile team.  It sounds the desired phone was purchased directly from at&t in December 2016. Please check with them for any upgrade eligibility questions on your account.  We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, NancyThe Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear that [redacted]’s item arrived missing some pieces and I apologize for any miscommunication he may have received from our team members. It sounds like this was [redacted]’s first experience ordering with Target.com...

and it’s disappointing to hear that we’ve let him down.I’m happy to say that [redacted] returned the incomplete product to the store on 12/15/17 and received a full refund. In addition, we also provided [redacted] with a $30 GiftCard and invited him to place a new order with us for the item he still needed. According to tracking information, the shipment for his new item arrived on 12/15/17 and [redacted] was able to use the GiftCard towards this new order. This new item is eligible to return through 3/22/18 for a full refund if needed, and [redacted] can take the item to his local store or print off a pre-paid shipping label from Target.com as he desires.It sounds like there’s an opportunity to improve clarity during communication between our team members and guests and I appreciate [redacted] sharing his experience with us. I’ll be sure to pass his feedback along to leadership so that we can continue to provide the kind of service experience our guests truly deserve.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Dear Maureen
 
Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].
 
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].
 
Sincerely,
 
Amy
The Target Team
www.target.com
 
Dear [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent experience. Upon receipt of your contact we forwarded your information to our Guest Reporting Center for review.
We are committed to doing our best to make this reporting process efficient and convenient. Our Guest Reporting Center will thoroughly investigate the incident by obtaining a report, securing statements from involved parties and witnesses and discussing with the store as necessary.  Your statement as to how this incident happened is also a very important part of the investigation and they will be reaching out to you to obtain your account.
 
If you have further questions or concerns, feel free to call me at ###-###-#### and reference case number [redacted].
 
Sincerely,
 
Amy
The Target teamwww.target.com

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, [redacted] exceeded the household maximum discount of one,...

by placing orders using dynamic guest information.  Target reserves the right to prohibit purchases of any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on orders [redacted] to replacement Target eGiftCards. These Target eGiftCards will be sent to the e-mail address associated with the orders.  Although these orders are being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

The Air Hogs model that he ordered and was mispriced was taken off of Target.com and it’s still not available for purchase online.   I’m unable to change the price of the item when it does become available so there are no further options that I’m able to provide.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:If you listen to my initial 45 minute phone call with the target agent and the store rep it would verify what I was promised and I do not feel I need to take additional time to make phone calls to the store when this whole situation deals with target in general. I've wasted close 3 hours of my time to follow up on promises that target made regardless of if it was target store and or target online ...it is still target and nether the less represent your corporation. I would suggest listening to my initial phone call which again confirms what I have been promised. For a loyal customer who spends thousands of dollars at your company ...I am being treated as if this was my one and only purchase I have ever made. I should of never had to waste almost 3 hours of my time to follow up on what you promised me...would of never of thought a "reputable " company would operate this way. In addition it took a Facebook post to finally obtained resolution of my $30 e-gift card which again I should of never had to take the time to doAgain I just want what your company promised and that is it.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent Target mobile experience.   Included you will find our response to Mr. [redacted]. As I conveyed in our conversation and follow up email, the iphone X was not part of Target's Black Friday promotion. As a reminder Target does not honor GiftCard offers on previous Target mobile purchases. For any questions about your purchase please refer to your written contact and receipt. I'm sorry for any disappointment.   Thanks for writing.   Sincerely,   Nancy The Target team www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted].   Thanks for reaching out again through the Revdex.com. I understand you would like to see Target’s price adjustments extended from 14 days after purchase to 30 days. I’ve shared your comments with our executive team for further review to be sure your voice has been heard.   I’ve processed a request for opting out of receiving email marketing from Target. All guests have the option of opt out by clicking on the unsubscribe link at the bottom of any Target email. You may continue to receive email marketing for up to 10 business days while your request is being processed.   While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   Sincerely,   Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I've contacted our guest via email outside of the Revdex.com and have agreed to accept a return for refund for these circumstances.   As always, I appreciate the assistance you provide us with our guests. If you have further questions,...

feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2015/12/14) */
Thanks for contacting Target on behalf of our guest [redacted].

The response to Target's 15% off site wide offer on Monday, November 30 was unprecedented. Many of our guests were unable to take advantage of the offer and I sincerely...

apologize that the guest was among those who were inconvenienced.
We're not able to extend Monday's promotion. However, I would advise the guest to keep checking back throughout the holiday season for the latest offers. I understand my apologies may not completely eliminate the guest's frustration, but I hope he'll give us another chance and continue shopping with us. I have confidence that if he chooses to place a new order he'll have a much better experience.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do know for a fact that other customers were able to purchase items with the said discount the next business day after site issues were resolved. A vast majority were able to get the 15% discount on Tuesday morning with the help of online assistance from Target.
To tell a customer to keep shopping for other great deals after a previously advertised deal was not honored - through no fault of the consumer, is unacceptable.
The fact that Target has offered no resolution other than to keep shopping with them does not entail good business.
I would like a more appropriate resolution or advice on how to proceed with possible legal action on behalf of not only myself but other similarly situated customers. In most likelihood a class action on deceptive advertising practices.
Thank you for the prompt reply, however the content is not acceptable.

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my sincere apologizes for the experience Mr. [redacted] experienced while attempting to obtain more information regarding the CD he was looking to purchase. Due to the thousands of products we offer at Target, our team...

members don’t have specific information for each and every product. We do have a Q&A section under the product description that our guests can utilize to receive more specific information. The description we have on our website is that from the merchandiser and we work to ensure that our product descriptions are as informational as possible, but it sounds like we didn’t have the in depth information Mr. [redacted] was expecting. At this time, we don’t have any further information regarding the CD Mr. [redacted] purchased. If this product isn’t satisfactory for Mr. [redacted], he is more than welcome to return it to his nearest Target store or return it back to Target.com.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest [redacted]. Ms. [redacted] is welcome to pursue a dispute with REDcard, however, Target.com will not be issuing further refunds for any items from this order. At this time, we aren't able to offer any other options for this situation and Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks so much for contacting Target on behalf of D [redacted].   Target refunded his MasterCard on February 26th in the amount of $43.54. At this time, there isn’t a way for Target to accept refund returns which means MasterCard still has his refund value; even with his account being closed. ...

  I apologize for the confusion but he’ll have to reach out to MasterCard to obtain his refund that Target issued.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I apologize for any frustration and inconvenience this has caused our guest. Based on my research, the two Kinects were received in our returns center and were not processed correctly.  I have processed a full refund for the two Kinects, a total of $189.98 in the form of a Target eGiftCard which was the method payment that used. I can’t apologize enough knowing Target has our guest down. I have sent a $35 Target eGiftCard to [redacted]’s email address. The eGiftCard should be received within 4-24 hours which can be used on Target.com or simply print it to use in stores. I know I’m not able to change what [redacted] has already experienced, but I have confidence that if the eGiftCard is used toward a new order it will but much better Target.com experience. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am impressed with the company's attention to the details in my complaint.  I appreciate both the response regarding reviewing the system and/or process, as well as the offer of compensation.

Thanks for contacting the Target.com Executive Offices regarding the concerns of our guest [redacted].   My sincere apologies that her order was cancelled.  In reviewing the order, an error occurred and $10 continued to be held as a pending authorization.  I’ve been able to release...

the hold and she should see the funds released within 2-3 business days.  She will not see a refund as she was not charged and it was an authorization hold only.  I realize this wasn’t the best experience for her and I’d like to invite her back for a better one.  I’ve sent her a $10 eGiftCard to the email address used on the order that she can use on a future purchase.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Pauline Target.com Executive Offices www.target.com

I am rejecting this response because:The iPad Air 2 order is the only order that was charged that tax rate. I invite you to go and look at all my past orders and look at the tax rate charged on each. You will see they were all charged at half the tax rate as the iPad Air 2 order and they are STILL being charged at the lesser tax rate. Please explain to me why ALL my other orders besides this one were charged at 4-5%.My shipping address hasn't changed in five years and it is the same at checkout and order confirmation as it is at the time of shipment.I'd also like to mention I bought an Apple Watch direct from Apple instead of Target. The Watch was $399 before tax. Guess how much tax they charged me? $15.I was not charged the correct amount of tax and will continue to fight for an explanation and remedy until I am satisfied.Simply repeating the same robotic answer each time I contact you is not going to suffice.