Target Corporation

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)440-0680 and reference...

case number 13168891. Sincerely, Amy The Target Team www.target.com Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any confusion. I attempted to contact you by phone yesterday, but was unable to reach you. Marimekko for Target has a 14-day return policy versus our standard 90-day return policy. This policy was communicated via in-store marketing and a notice on receipts, as well as online via confirmation emails. Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve. Sincerely, Amy The Target team www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.please close this case, thanks for your help.

Initial Business Response /* (1000, 5, 2015/07/27) */
hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we researched our guests issue and also attempted to reach our guest to address her concerns.
Our research shows that a...

gift registry was created on April 2, 2015, with an event date listed for the following month. The first completion coupon was processed on April 3, 2015 and the second completion coupon was processed on May 6, 2015.
We've made several attempts to contact [redacted] and have not been able to connect with her to complete our research. We'd like to help and provide the missed discount and requested the receipt number from her purchase. Once we hear back from Ms. [redacted] we'll be happy to resolve her concerns. In the meantime, we want to meet your deadline.
A new feature we've just added to our Gift Registry program is digital completion coupons. Going forward guests can now access their completion coupons online, which will eliminate the need to send the coupons through the mail.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Terry
The Target Team
www.target.com

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hello [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience experienced. Below is the email that was sent to you requesting more information.
Sent: 7/22/2015 11:06 AM
hello [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience experienced.

Thank you for creating a Baby Registry with Target, we understand there is a lot of preparations involved, which is why the completion coupon is sent out approximately 8 weeks before the event date. I was sorry to hear you didn't receive the coupon. Our system shows your registry was created on April 2, 2015 and the first completion coupon was sent out on April 3, 2015 and a second coupon was sent out on May 6, 2015.

I would be happy to help you with the missed discount. Please send me the receipt number from your purchase, it's the 18 digit number at the bottom of the receipt, following the letters REC.

Thanks for contacting us, I look forward to hearing from you. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.

Sincerely,

Terry
The Target team
www.target.com
We'd be happy to look into your request further. Please respond to the email we sent or call us at the phone number provided. When responding back, please provide reference number, [redacted]. Thanks for contacting us.
Sincerely,

Terry
The Target team
www.target.com

I am rejecting this response because:due to the hassle of being on tatget.com chat for more than an hour and not getting the problem solved and the problem was not fixed in a few hours as the sale price was still not available at 10 PM that night when I tried to purchase it.

Thank you for contacting Target Corporation regarding the experience of our guest, [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions or concerns, feel free to contact Target...

Guest Relations at ###-###-#### and provide reference number: [redacted]. Sincerely, Elizabeth Target Corporation Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experiences at the Queens Target stores. Please accept my sincere apology for any frustration and inconvenience this has caused you. I appreciate you taking the time to share images of the coupons. From the images you provided, it seems that the stores should have accepted the coupons. Again, I’m sorry this wasn’t your experience. We take your comments seriously and I’ve shared your concerns with the Store Leadership teams at the Queens locations Target stores to review with the store team members. I’ve also passed your concerns along to our Advertising teams to review this process and make it easier for you and our other guests. I’m sending you a $20 Target GiftCard to reimburse you for your café expenses and to invite you back to Target for a better experience. I understand that our apologies may not completely eliminate your frustration, but I hope you will continue shopping with us and that we provide you with the great service that you deserve in the future. Sincerely, Elizabeth Target Corporation

Thanks for contacting Target on behalf of our guest [redacted].   I’m sorry to hear [redacted] didn’t accept our response. We’re aware that he isn't satisfied with the resolution we provided. I will personally share his concerns to our senior leadership team regarding his experience with our GiftCards. No further actions will be taken. Target considers this matter closed.   As always, I appreciate the assistance you provide us.

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. Our Cupertino location was able to resolve her concerns with respect to the patio set. We have issued the guest a one-time...

goodwill gesture GiftCard for her frustrating experience.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Amy Target Corporation www.target.com

Initial Business Response /* (1000, 11, 2015/12/22) */
Thanks for contacting Target on behalf of our guest [redacted].

Target strives to ensure we follow our price match policy. Part of the policy states we will not price match an item if the online competitor has a promotion attached to...

their item. For example, if the Apple Watch [redacted] is referring to cost $249.00 at Best Buy with an extra 15% off, Target will not price match the 15% promotion, we will only price match the listed price which is $249.00 before the promotion. Per our price match policy, if the sale price on Best Buy is no longer available Target will not do a price match. Target's Team Members will need to validate that this item is still on sale for [redacted] to receive the price match. There are no rain-checks on price matching.
I believe the exclusion the Target Team Member was trying to explain to [redacted] is the current promotion Target.com has for the Apple Watches. Currently, Target.com has the Apple Watches full price with a $100 GiftCard. For example there is an Apple Watch that cost $349.00 with a $100 GiftCard. Best Buy has the same Apple Watch for $249.00. [redacted] has the option of getting the price match with Best Buy price without Target's $100 GiftCard or she can purchase the item through Target for the full price and receive the $100 GiftCard. Per our price match policy, Target will not issue [redacted] the $100 GiftCard if she chooses the Best Buy price of $249.00.
[redacted] can contact our guest service line to request a price match with Best Buy. She can explain that she does not want the GiftCard Target is offering with the Apple Watch, just the price match with Best Buy. When [redacted] calls, she can ask to speak to a supervisor and we'll be happy to assist her.
At this time I have no further options for the guest and Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. An $8 credit has been issued back to Mr. [redacted].   As always, we appreciate the assistance you provide us with our...

guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how frustrated she must be that she hasn’t been refunded for her Mother’s birthday present that wasn’t delivered.   I’m unable to track her package because a tracking number wasn’t provided but I...

went ahead and created a return and issued a refund. She can disregard any emails that she might receive instructing her to return the perfume back to Target.com.   Her refund of $34.31 should post back to her Visa card within 5-7 business days.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] and his issue with his cancelled order for an X-Box One S Battlefield Bundle that includes a gift with purchase for a Live Gold 3 month membership.I’ve called and provided him my direct line so that we could discuss his experience and...

so I could provide him options and I have not heard back from him.  I’ve also followed up with an email explaining the system error that occurred to his order and why it was cancelled.  It was a known issue and his since been corrected.I’m disappointed to hear that he was given conflicting reasons as to why his order was cancelled.  He should have been provided alternative options to place his order and still receive the discounts.  I apologize that didn’t happen and that it has caused him so much time and frustration.I’ve let him know that he can go ahead and place a new order and call me with his new order number so I can adjust his total to reflect our Cyber Monday discount of 15%.  The authorization hold on his RedCard should be released so he should be able to use that on his order to receive the additional 5% RedCard discount.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. Mr. [redacted] contacted us with concerns about an experience at our Los Angeles Target store. He stated that the store refused to...

honor a price match for a purchase that met the guidelines of our price match policy.  I discussed our price match guidelines and exclusions with [redacted] and advised that I would document and share his concerns with leadership. We are sending him a Target GiftCard as a goodwill gesture. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I'm sorry to hear about the terrible experience our guest encountered after receiving her Divided Triple White and Gold Rim Porcelain Bowl. I’ve personally followed up with the team member she spoke with to provide coaching and...

ensure that he/she/they’re following best practices. I've issued a full refund in the amount of $9.40 back to her Visa Card. After reviewing the product details, I found out particular item was seasonal. As a result, I don’t have the capability to reship replacement items. I completely understand this entire experience has been unpleasant and I wish I had a way to take back what she’s already encountered. With that being said, I’d like to invite her back for a better ordering experience. Today 01/13/2017, I sent her a $20 eGiftCard that should arrive to her email with 24-48 hours. The eGiftCard can be used online or at her local Target store. I hope our guest will accept this gesture of good faith and continue to shop with us, so we can provide her the great service she deserve. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.  Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target regarding the experience of our guest [redacted]. We’ve tried to reach out by phone and I’m currently in the process of researching the matter and I will provide a substantive response within a reasonable timeframe. I appreciate your patience.

Thanks for contacting Target regarding our guest [redacted] and her concern about her recent order not being delivered.I’m so sorry this has happened and I wish I had a reason as to why her order was not delivered but instead was sent back to the vendor.  I understand it was a gift for...

her daughter’s birthday and because of what has happened, she didn’t receive her present.  I am so disappointed to hear this and I realize we’ve let her down.I’m glad to see that one of our team members has been able to help process a replacement order for her.  I know this doesn’t take away the disappointment and frustration we’ve caused.  I’d like to invite her back for a better experience and I’ve sent her a $20 electronic Target GiftCard to the email address used on her order.  It should arrive within 24 hours and can be used either in store or online. I understand we’ve let her down but I hope she gives us another chance to provide her the great service she deserves.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear that [redacted]’s original Fire Table arrived damaged. When a replacement order is created the original return must be received and processed in before the replacement order is sent. [redacted]’s return was processed on...

4/19/2016, at that point the replacement order was released to the fulfillment centers and the estimated date of arrival was updated to be between 5/3-6/2016. Once an order is in released status we’re unable to edit or cancel the order. The replacement order is scheduled to be shipped from our fulfillment center soon. Based upon the distance from [redacted]’s home to the fulfillment center, and the short amount of time it took to deliver the original order, I don’t believe that full 8-10 business days will be required for her to receive her replacement order. Once the Fire Table is in transit we will have the option of working with the delivery company, EFW, to return the item to Target for a full refund. If [redacted] no longer wants the item she will need to wait for the item to be in transit and then contact EFW or Target and request the item to be returned to sender. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].   I’m sorry to hear that his order for the three Samsung Galaxy cellphones were cancelled. I can only imagine the frustration and disappointment he experienced when he received an email confirming his order and then a second...

email stating the order was cancelled. At the time his order was placed, we were having some technical issues with our international site which allowed some orders to be accepted when they shouldn’t have been. Our online operations team has identified the issue and the problem has been resolved.   Rest assured, he won’t be charged for the cancelled order and the authorization hold will drop off from his bank within the typical processing time.   I understand that our team sent an email letting him know that we regrettably do not have the ability to offer the item for the discounted price. However, we would like to offer him $100 off a new order for the phone because I value him as an international guest. If he chooses to take us up on that offer, he’ll simply need to place his new order then email us with his new order number and we will apply the discount.   Under the Availability, Errors and Inaccuracies section on the target.com terms and conditions, it states that “Target reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. We apologize for any inconvenience. As part of our shipping procedures, we verify the availability and the price before an item is shipped. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, if the item is no longer available, or if we determine that there were inaccuracies in our product information, we will cancel your order and notify you of such cancellation via email.”   Regrettably, this order will not be processed due to the issues outlined above. While I do value him as an international guest, Target is unable to process this order.   I know that I’m not able to change what you have already experienced, but I have confidence that if you place a new order you’ll have a much better shopping experience.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at...

###-###-#### and reference case number [redacted].   Sincerely,   Amy Target Corporation www.target.com   Dear [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.   As stated in the email you received from our Target Mobile team: Your Target Tech will ask for an email address in order to deliver your $100 Target GiftCard via email. You must be sure to use the same email address that received this confirmation. Unfortunately because you did not provide the same email address at the time of activation you were not eligible for the $100 Target GiftCard.   I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve.   We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   Sincerely,   Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I understand she contacted the Revdex.com because she was having a hard time trying to get someone to acknowledge her pricing concerns. Our team members are empowered to assist our guests within the best of their ability so I...

apologize that her issue wasn’t resolved. I know her time is valuable and she prefers not to waste any more of her time attempting to explain her pricing concerns. After reviewing all three orders, I noticed she contacted us one more time on 12/07/2016 and her price adjustments was honored. • She was giving a credit of .60 cent from order [redacted] • She was giving a credit of $1.40 from order [redacted] • She was giving a credit of .36 cent from order [redacted] With that being said, our guest received a refund totaling $2.36. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted].I’ve reviewed the details of her phone interactions with Target and have requested a Target GiftCard refund of $45 to be mailed to her. The GiftCard will be shipped today and will arrive within 7-10 business days via US Mail.As...

always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.  Sincerely, Jackie GiftCard Operations Case [redacted]