Target Corporation

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted]   Upon receipt of your contact, we reached out to Mr. [redacted] to address his concerns.  The store was able to process a refund for the difference.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Amy Target Corporation www.target.com

I am rejecting this response because:This was clearly on sale as you can see it is not the reg. Price.  It was this way for over 24 hours. On an endcap that was in the clearance section with an employee working in the area. Anywhere else you have to sell what its advertized for. No where does it say it has to be in a flyer

I am rejecting this response because:
While Target claims they have given me a refund, that is not true. I paid with a Target gift card. I just checked my balance and the balance is the same. Interesting how I spent 3-4 hours on the phone and no one was able to cancel my order or help me out normally. One chat rep after 45minutes told me to call the main target 800 number and press prompt #4. It hangs up on you. Try it out. I finally called (and hit a different prompt) and was transferred to Indians who didn't understand English. She said she'll transfer me to the department that could cancel the order. After waiting on hold for twenty minutes she said I'm sorry they seem to be busy now. So, it being after an hour and half of high blood pressure I asked to speak to her supervisor. Spoke a nice supervisor who said he'll research my issue and instead of holding he'll call me back later and let me know what's going on. I have yet to receive a phone call. Interesting how when I put in a Revdex.com complaint you respond right away. You claim this order was cancelled but received no refund, no email, no phone call. SHAME ON YOU TARGET! You're a disgusting company that outsources jobs so customers have to break their teeth (and ears) to understand the reps. and has ZERO customer service. Even after your message I noticed my balance still is the same. So I never received a refund. The 4 hours of my life I just spent on this issue I will never get back.

I completely understand his frustration with his order canceling to his bank.   Like any order on Target.com, preorders are only requested until an item ships and the guest is charged for an order. His preorder was only acknowledged by the ordering system and was cancelled when his bank was unable to accept the authorization hold. He can find more information in the help section along with the terms and conditions listed on Target.com. As previously stated, I’m unable to reinstate his order and at this time there is no other option.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].I understand that [redacted] wants a refund for the Nintendo 3DS but our team members weren’t able to help. I show that the original order was delivered by UPS Sure Post on 09/01/2016 at 12:59 PM at the shipping address provided on the...

order. [redacted] called to report that she didn’t receive the item and a team member requested a replacement for the Nintendo 3DS on that same day, 09/01/2016.When a replacement order is requested, the funds from the original order is transferred to the replacement order, this was the reason why Target team members weren’t able to process a refund for [redacted]. In order to process a refund for these situations, the replacement order must be cancelled or returned if it has shipped. It looks like the Nintendo 3DS is unavailable online and out of stock in stores, this is why her replacement is on backordered. Normally, we’re not able to cancel a replacement order but since it’s on backordered status, it’s cancellable by our Order Research Team. I’ve requested that the replacement order be cancelled. When using PayPal to pay for a Target.com order, the refund will be in a form of Target GiftCards. [redacted] should receive a refund eGiftCard of $185.49 within 4-24 hours at the email address provided on the order.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I can only imagine her disappointment when the beanie she ordered wasn’t delivered by the estimated delivery date provided. I know when she contacted Target regarding this matter she expected a fast and quick resolution and this clearly hasn’t been the case; I’m deeply sorry. I’ve requested a manual refund of $1.46 back to her REDcard for the beanie she never received. She’ll receive the refund within 5-7 business days. Target strives to provide our guests with an effortless guest service experience and the experience she’s described is unacceptable. I’ll follow up with the team members that she spoke with and their leaders to provide coaching to make sure they’re familiar with the process and procedures Target has in place. This will ensure that they’re confirming a replacement is wanted before one is created, and that correct information is being shared with our guests going forward. I recognize there are many options on where [redacted] can shop, and that’s why I truly appreciate that she’s been a loyal Target guest. I’ve sent her a $10 Target eGiftCard to her email address. While I know I’m not able to change what she’s already experienced, I have confidence that if she uses the eGiftCard toward a new order she’ll have the experience she’s come to know and love from Target. I understand my apologies may not completely eliminate [redacted]’s frustration, but I hope she’ll give us another chance and continue shopping with us. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks so much for writing in to the Executive Offices on behalf of [redacted] regarding his recent orders.   I can only imagine how upsetting it must’ve been when his orders kept cancelling.   As he already knows, the generator he attempted to purchase is currently sold out. After...

reaching out to my leadership team, it looks like the item will be restocked by the end of December. I understand that this might exceed the time that he needs the generator by so I’d be more than happy to attempt to find a similar one that is available.   I would just need him to reply back to my response with the type of generator that he is looking for. Or he could reply back with the item numbers of the similar generators that he may already have in mind.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We reviewed her experience and how the Carson City Store tried to accommodate Ms. [redacted]. We also reviewed Target’s full return...

policy for new and unused items. As a good will gesture a Giftcard was offered to invite Ms. [redacted] back for a better experience.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for staying in contact Target through the Revdex.com regarding your extended service plan purchased in a Target Canada Store. All information about the plan is in the written material given at the time of purchase.   I’m sorry you’re having trouble with the phone number provided. The Extended Service Plan phone number for Target Canada is ###-###-####. This is and continues to be a valid phone number and they will answer any questions surrounding the service plan purchased.   I’m sorry for any confusing with information provided by any Target Canada team member. Again Target Canada closed all of its stores by April 12, 2015. Target Corporation U.S. will not be able to assist or review further.     Sincerely,   Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].  I'm sorry to hear about the frustration [redacted] may have encountered while trying to resolve his gift card issue. Target is only the medium for delivery with these cards, we do not handle any activation, balance issue, or...

redemption of third party gift cards and have no insight into balance or redemption information.. We did verify with the vendor who handles these cards that there was no issue loading the funds onto every card he purchased. For balance issues or unrecognized redemptions, we can only advise to work with the company who owns the card to seek resolution. No further action is required.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent price match request experience. Target does all price matches with Walmart but within our price match policy. I’m sorry for any disappointment with your price match request not being accepted.   Target empowers store team members to determine if a price match request is qualifying. Mobile devices or printouts from a qualifying competitor's website or Target.com are presented at time of request. A Target team member will then verify the match using a Target device.   Here is some helpful information. We’ll match the price if you buy a qualifying item at Target between Tuesday, November 1, 2016 and Saturday, December 24, 2016 and find the identical item for less in the Target circular, Target.com, select online competitors, or in a competitor’s local printed ad.   Price matches and adjustments will not be allowed for prices from Thanksgiving Day through the end of the following week (Thursday, November 24, 2016 – Saturday, December 3, 2016), whether offered by Target or a competitor.   For our full policy, please visit Target.com/PriceMatch.   Thanks for letting us review your experience.   Sincerely,   Nancy The Target team www.target.com

I am rejecting this response because:
I received the gift card; however, it is not true the shirts were not available.  I found a couple of colors on line, but could not get any  help from Target.  I specifically asked to hear from a district manager, but kareem (customer service) refused to let me.  I received numerous excuses from numerous people. This is horrible customer service.  I still want to hear from a district manager from Target .  You cannot just buy a customer off with a gift card.    There is not excuse from the very poor service. It is not true that the shirts were not available.  Target just refused to help me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Although I appreciated the proposed resolution, I decided the other mirrored consoles would not work for me.  I was able to place a 5th order for the original item and it was shipped on Tuesday 5/19/2016 with an additional discount refunded to me by target on 5/20/16 for my troubles. I am satisfied with the service provided by target corporate regarding this matter .

Initial Business Response /* (1000, 7, 2016/02/15) */
Dear [redacted],

Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to [redacted].

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free...

to contact Target at (800)[redacted] and reference case number [redacted]

Sincerely,

Amy
The Target Team
www.target.com


Dear [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.

On February 13th I emailed you to invite you to call me or email me for further review of your return experience. In order to research this I need the information requested. To date, I haven't received a response. Please call me at (800) [redacted] and reference case number [redacted] if you'd like to discuss your experience further. We'll consider this matter resolved if we don't hear from you within five business days.

We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.

Sincerely,

Amy
The Target team
www.target.com
Final Business Response /* (1000, 10, 2016/02/23) */
Hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted]am [redacted].

Upon receipt of your contact, we reached our guest to address their concerns. We discussed Target return policy for Specialty GiftCards. He provided a receipt and should have been allowed to return the unused membership card for a refund.
We provided Mr. [redacted] with a GiftCard as a goodwill gesture.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Amy
The Target Team
www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I realize our guest was disappointed that his Xbox 1 X Scorpio Edition was cancelled due to a payment issue. As of today 10/25/2017, I call the guest to address his concerns. During our conversation I was able to provide our...

guest with a suitable resolution. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Initial Business Response /* (1000, 11, 2016/02/12) */
Thanks for contacting Target on behalf our guest [redacted].
I'm sorry to hear about his experience with his Target.com orders. I can only imagine his frustration when he received his counter stools in the color black instead of the...

intended white. I'm glad to hear he was able to place a new order for the correct items, but I'm truly disappointed to hear that the team members he spoke with were unable to help him through this matter.
I located his second order for the counter stools and issued him a credit of $31.48 back to his credit card. He'll see the credit on his account within the next 5-7 business days.
Target strives to provide a resolution on our guests' first contact, and this certainly wasn't the case for [redacted]. Our team members are empowered with resources to make things right, and I'll reach out to our Retail Leadership Team to make sure our team members are familiar with the procedures and processes Target has in place. This will help our team members address our guests' questions and concerns accurately and that an appropriate resolution is provided on their first contact.
I recognize there are many options on where [redacted] can shop, and that's why I truly appreciate that he chose Target. I understand my apologies may not completely eliminate his frustration, but I hope he'll give us another chance and continue shopping with us.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I want to clarify that I did have the funds in my visa account.  I placed the order in February and since I had placed the order my card had expired, so it was cancelled.  I was only wanting the money placed back on the gift cards.  But I did have the funding in my account but because of their misunderstanding of the obvious release date, it did not go through because the card was cancelled.

Thanks for contacting Target on behalf of our guest [redacted] Chakravarthy.   I’m sorry to hear that [redacted] received the wrong DVD twice. I’m not sure what happened but I’ve shared this issue with our fulfillment teams to prevent future wrong item delivery.   I show that the item he...

ordered was the Goonies [Blu-ray], online item number [redacted], regular price was $9.99 and the current online sales price is $7.00. The wrong item that our guest received is the Goonies [With Happy Feet 2 Movie Cash], online item number [redacted], regular price listed at $14.99 and it’s currently on sale at $7.00 the same price as the one he ordered. Rest assured, the wrong DVD that [redacted] received has a higher dollar value.   [redacted] reported his first wrong item received for his original order 9[redacted]826 on 06/13/2016, our team member processed a replacement without needing the wrong item to be returned. When he reported that he received the wrong DVD a second time on 06/20/2016, a team member had sent him a $10.00 Target GiftCard for his wrong item received experience.   I understand that [redacted] preferred to receive the correct DVD that he ordered, but unfortunately, when a replacement had been processed on the original order, Target isn’t able to request another replacement on top of a replacement due to system limitation. [redacted] is welcome to return the wrong DVD back to our return center for a full refund or bring the wrong DVD with its packing slip to the nearest store to exchange for the correct one. I’ve initiated a return for the second wrong DVD, which our guest should receive a return confirmation email and within that email there are steps how to print off a free pre-paid label to mail it back to us. As soon as we receive the item back, a full refund will be processed within 7-10 business days.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Target’s Guest Reporting Center worked with the manufacturer and the requested refund was provided to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my sincere apologies for the frustrating experience Ms. [redacted] had when trying to purchase a crib for her friend. This certainly isn’t the type of experience we want to provide our guests. On 12/27/2016 a manual...

refund of $211.99 was issued back to her Visa. The credit should reflect back to her account within the next 14 business days. I’m sorry for the delay, but we are working to get the refund back to her as fast as possible.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely.   Morgan Target.com Executive Offices