Target Corporation

I am rejecting this response because:
I am rejecting this response because:  Morgan from “Target.com Executive Offices” is Very Uninformed of the TRUE FACTS#1 …..  As stated in our original complaint, the Description when Purchased these 56 Qt Storage Tubs was “””Utility Storage Tubes And Totes – 2 Number of Pieces in Set - Multi-colored - Sterlite"””.  AFTER we ordered the Items (Seven SETS of 2 Each), we Received aConfirmation Email & a Shipping Email from Target.com CONFIRMING Both Times the DESCRIPTION we Ordered is What WeShould/Would be Receiving.After the Shipment was SHORTED 7 Tubs we Ordered, we found the Description on Target.com had been changed to """Utility Storage Tubs And Totes - Sterlite""", with someone removing the words """2 NUMBER OF PIECES IN SET - MULTI-COLORED""".  Also stated in Original Complaint, Target may have the “right” to change their website, but NOT AFTER WE ORDER & ARECHARGED FOR AN ITEM IN FULL.Morgan stated Target's ""website was incorrect.  The price of $4.00 was for one storage box and our webstite has been updated.""  Well if that is TRUE, then our Original Complaint STANDS AS THE TRUTH for the New "updated" Description is back to """UTILITY STORAGE TUBS AND TOTES PLASTIC - 2 NUMBER OF PIECES IN SET - MULTI-COLORED- STERLITE""", the SAME Description WE Ordered From.  Proof is ON Target.com http://www.target.com/p/utility-storage-tubs-and-totes-plastic-2-number-of-piece...⇄ found Linked through Our 2 Emails From Target.So By Morgan's OWN Admission, & her claim of an Updated Corrected Description, either Target CHEATED us of 7 Tubs, or they are Promoting False Advertising with the Description for these 56 Qt Tubs.  #2 .....Morgan has No Clue what this Tub cost on Target.com, or didn't Bother to Look.  When we Purchased these 7 Sets of 2 Tubs, the SALE Price was then $4.00, with a Promotion "Spend $25, Get $5 Off" which Ended Saturday.  This "$30 eGiftCard" she claims was sent will NOT Cover the COST of the 7 Tubs we were CHEATED out of.  The New Price is $4.99 EACH PLUS Shipping unless an order is $50 or More.

I am rejecting this response...

because:
Here is all the order IDs:for the account number [redacted]@gmail.com[redacted] for account: [redacted]@gmail.comthe order IDs are:[redacted] for account  [redacted]@gmail.com order ID is [redacted] Thanks

I am rejecting this response because: please see correspondence below: Hello [redacted],Thank you for your prompt response and assistance with my order. While I do appreciate your help with the $360.89 refund to my American Express and Target gift card, I still am awaiting a refund for the second portion of my order to be refunded to my Citicard. I have cut & pasted the invoice below. Please refund my card immediately with $1430.23. Additionally, how do I access the Target gift card where you placed the first portion of my $360.89 refund?I would prefer to speak with you on the phone rather than continue solely with email correspondence. I am hoping we can get this resolved before I reply back to the Revdex.com. The Revdex.com has reached out to me to ask for my opinions and feedback based upon Target's handling of this ridiculous situation.  I spoke with one of your guest relations colleagues today and she insisted that any further refunds would not be possible until the items are returned back to target from EFW/delivery company. This is not acceptable.I look forward to hearing from you today.Thank you,[redacted]###-###-####hello [redacted],We wanted to let you know that item(s) from your order (Order #13[redacted]2) placed on 06/08/2016 have shipped.Due to the size of the item(s) ordered, a special delivery service will be used. Our carrier, EFW, will contact you soon to provide the details for your delivery.If the shipping method is “to the door” your shipment will be delivered to the doorstep outside of the residence; no need to be present at the time of delivery and a signature is not required. If your shipping method requires a signature someone 18 years of age or older must be present to sign for the delivery.If your order contains more than one item, it may ship in multiple packages—check the details below. If some item(s) haven't yet shipped, they'll be on their way soon.Thanks for shopping at Target.Team TargetThe following item(s) were shipped to this address:[redacted],[redacted], Sudbury, MA, 01776-2379,###-###-####shipped on06/09/2016quantityshipping methodestimated arrivalpriceAimee Single Arm Chair with Sunbrella Fabric Cast - AshColor:Cast Ash5To The Door06/13/2016 - 06/21/2016$3596.00Unit Price:$719.20$899.00carrier: ESTES FORWARDING WORLDWIDEtracking number:8208249item(s) in your orderquantitystatusHeatherstone Metal Patio Side Table - Threshold™Color:GREY2ShippedAimee Single Arm Chair with Sunbrella Fabric Cast - AshColor:Cast Ash5Shippedfrequently asked questions:How do I track my package?EFW, our carrier, will contact you soon and provide you the Housebill # for tracking. You can visitwww.efwnow.comtotrack your package. Tracking may not be available for the first 24 hours.How will I know when my items will arrive?We do our best during the Checkout process to accurately estimate when your items will be delivered. The estimated delivery date is based on several factors, including the destination address and how fast the carrier can transport your item(s).When will I be charged?We'll only charge you for an item when it is shipped. If your order contains multiple shipments, you will be charged for each item as it ships. The Order Sum[redacted] to the right reflects your entire order, not your current charges.Still have a question?Visit ourordering and shipping helppage.shipment sum[redacted].subtotal:$3596.00promotion discounts:$0.00shipping:$5.00shipping discounts:-$5.00Handling Fee:$300.00Handling Discount:$0.00estimated taxes:$66.48other charges:$0.00other discounts:-$2532.25your price:$1430.23total savings:-$2537.25 (64%)Accountholders can view prior order information by visitingMy Account. For further assistance with your order or for more information please visit ourHelpsection orcontact us.Please note that a signature may be required for the delivery of any package. If no one will be available to sign for this package, you may wish to make alternate delivery arrangements with the carrier.Items in this order may be subject to California's Electronic Waste Recycling Act. If any items in this order are subject to that Act, the seller of that item has elected to pay any fees due on your behalf.For more information about how Target protects your information, visit ourPrivacy Policy.This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.Thanks again for shopping with us.TARGET.COMGUEST SERVICE, Target Corporation, Mail Stop 2-AB,[redacted] Minneapolis, MN 55440-9350©2013Target.com. Target and the Bullseye Design are registered trademarks of Target Brands, Inc.All rights reserved.

Thanks for contacting Target on behalf of our guest [redacted].It sounds like Mr. [redacted] and his daughter were waiting for this birthday gift to arrive in great anticipation, but were upset to find that the package was undeliverable and was instead returned to our Returns Center by the shipper....

I’m so sorry for the disappointment.I’m happy to say that on 4/21, the GiftCard that Mr. [redacted] was issued as a refund for this order was closed out and the amount of $312.44 was issued directly to his PayPal account instead. In addition, Mr. [redacted] has also received a $50 GiftCard as a gesture of goodwill from our team members for his troubles.I encourage Mr. [redacted] to review our return and refund policies on Target.com, and to keep in mind for the future that any purchases made with PayPal which are returned will be refunded in the form of a GiftCard. These refund terms are stated during checkout, and I welcome Mr. [redacted] to view them at his convenience. We look forward to his future orders! As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,  Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. The promotion the guest referred to is currently active. During the holiday season Target.com’s merchandise is constantly changing due to the increased volume of shoppers on our website.  Certain electronic items such as the...

Apple iPad Air 2 are extremely popular and our buyers do their best to ensure we have enough inventory; this can prove to be a difficult task at times. At the time the guest placed the order for the iPad Air 2 Target.com showed that we were out of stock. The cycle of restocking had probably taken place but due to high sales volume our website didn’t update promptly. Our technical team is already aware of the issue and will continue to monitor the website for future errors. The current promotion includes iPad Air 2’s with different GB amounts which is reflected on the price. The current price range for the iPad air 2 is $299.99-$399.99 depending on the GB size. The guest can view our policy regarding site modification at the bottom of Target.com’s home page by clicking the terms and conditions tab and viewing the “modification & termination”. I was unable to locate the guest’s order using the order number and email address the guest provided ([redacted], [redacted]). As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I’m happy to say that Ms. [redacted] was contacted by the insurance company Asurion prior to the submission of her Revdex.com case on 2/27. Ms. [redacted] was contacted by Asurion on 2/24/2017 and a JSY was processed for her at that time. A check...

reimbursement was issued on 3/1/2017 and Ms. [redacted] was advised that the check would arrive within a 10 business day time frame. Ms. [redacted] was also contacted by Asurion again on 3/10/2017 to ensure that she was satisfied with the resolution she received. I’m so sorry that this has been Ms. [redacted]’s experience with us. I thank her for taking the time to reach out to us through the Revdex.com so that we could correct this situation for her, and I appreciate her patience and understanding. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].[redacted] is correct, the original amount of her order was $64.31. Her order included 13 items with the addition of a free $10 promotional eGiftCard. During the time of pick up [redacted] was only able to purchase 12 of the 13 items, which totaled $51.09. The Ticonderoga Eraser would have been the 13th item, but it was cancelled from the order. Since the Ticonderoga Eraser was cancelled the overall total price dropped to $61.09.[redacted] was charged two separate amount, since there were two separate transactions. $51.09 was charged as one transaction, since all 12 items were picked up at the same time. $10.00 was charged separately, since the eGiftCard was shipped separately to her email address.Please keep in mind, promotional GiftCards don’t ship until the qualifying item has been purchased. Because free GiftCards are shipped separately, we need to assign a value to the item in order to ship it to our guests’. It may appear as though she’s being charged for the eGiftCard, but she received discounts on other items totaling the promotional value, which totaled $10.00.Because the items shipped separately, she noticed two separate authorizations on her payment method. With that being said, I know this isn't the resolution [redacted] was looking for and I sincerely apologize for any disappointment we’ve caused.  We're sorry there isn't more we can do for our guest but Target considers this matter closed as there are no other options.       As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)591-3869Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I requested additional information so I can research the guest’s issue. Once I receive the information I’ll provide the resolution. As always, we...

appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, BUT since ll of the available info has already been sent to TARGET, why have they  refused to reply to several attempts to finish this?The original card was a gift.It has a balance of US$29.11.I sent the original card via USPS certified mail in 6/2015 and it was signed for by Target Corporation.They have already acknowledged receipt of the letter with the enclosed card by signing the USPS receipt and also by a return letter from "Robert".I sent all the documentation back to "Robert" in 9/2015 and have heard nothing back.In March of 2016 I spoke with "Chastity" at Target  Corporate HQ and all of this was confirmed before the call was disconnected.Since then NOBODY has been able to find anything.

Thanks for contacting Target on behalf of our guest [redacted]. I apologize that [redacted] didn’t receive all of his order and had issues with our customer service representatives when trying to get his items sent out again. I have looked into this order and it looks like the guest...

was already refunded $5.69 on 12/7/17 and $25.75 on 12/8/17. The remaining amount of $49.29 that has not been refunded was sent in a replacement order on 11/30/17. The tracking shows this package was delivered to the guest on 12/4/17. Since the guest still has not received these items, I have processed the final refund of $49.29 for the guest today. They should see this refund reflected on their card account within the next 14 business days. So the guest should have received their full refund for the original package that was damaged in transit for the total amount of $80.73. I have sent the guests experience and feedback to our internal teams to look into and put into consideration. We will also be following up with the team members the guest spoke and will provide coaching to prevent another situation like this from occurring againAs always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, JamieTarget.com Guest Services www.target.com

I am rejecting this response because:That is not true. There should have been 21.00 left on the card and the rep that I spoke to on the phone Sunday CONFIRMED that. Also, the rep on the phone on Tuesday did not give the same reason as to why the gift card was not being replaced, she just stated that you guys "DO NOT REPLACE GIFT CARDS BECAUSE IT IS LIKE LOSING CASH". You are right, I did go into Target twice that day, as we forgot stuff the first time...however one transaction was made on my husbands credit card and I have the bank statement to prove it. I guess its just easier for you guys to lie to the Revdex.com so you meet the criteria of "addressing the issue" so that it can be closed Answered in your favor. I know how this works. That's a shame.

Thanks for contacting Target on behalf of our guest [redacted] and his request to receive a refund for watches he didn’t receive.   I sincerely apologize for any disappointment this has caused him, but it appears as though this order was a mis-ship.  I’ve gone ahead and issued him a...

credit for the 2 space grey Apple Watches in the amount of $593.98.  The refund is being sent as an electronic Target GiftCard since the original tender was in the form of a GiftCard.  It is being shipped to the same email address of the order and it should be received by 8/11/2017.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Pauline Target.com Executive Offices www.target.com

I am rejecting this response because: Target's response is ridiculous. They did not address that I accepted the electronic raincheck and did as I was told -- to wait till it became available on site again and call to place the order. 2 days later, the item was once again available on Target's site. I called and was told they would not honor the price/shipping match even though I had a case number that stated I should get those. It is once again not available on their site.This issue is about their terrible customer service more than the product itself. Companies that sell to consumers should not be able to get away with that kind of service. Also, their email only stated that the order was cancelled. It did not state why. If it truly was cancelled due to no supply, why was it put back on their website 2 days later?I didn't see anything from Target's response that they were sorry for anything. They deflected all responsibility and its terrible that businesses can get away with that.

I am rejecting this response because:
To file a complaint with the post office it's asking me questions I would not know the answer to since 1 I never received my package and 2 I never agreed to have my package delivered by the post office . This is absolutely unacceptable and will not be allowed or tolerated. My daughters bday was ruined all bc of someone negligence.

I am rejecting this response because:
I was never contacted on 1/19 or 1/20. The last conversation I had with a customer service agent was that he was going to contact the distribution center to see what the issue was and call me back so he could place the order on my behalf to make sure it was correct (for the third time). He also said he would be calling to help me replace the order so I could get the same promotion I received the first and second time the order was placed, but target sent out the incorrect items. I would like to be contacted by target to make this right.

Thanks for contacting Target on behalf of our guest [redacted].   I understand that Mr. [redacted] has changed his mind and would like to return the Nintendo Switches that he received from us on March 6th. I’m sorry to hear that he’s no longer interested in the products and I’m happy to provide...

him with information regarding the return policy for electronics.   Per Target.com, most unopened items in new condition and returned within 90 days will receive a refund or exchange. However, some items have a modified return policy which will be noted on the receipt or packing slip included with the order. All electronics and entertainment items are an exception to the 90 day return policy. These items must be returned within 30 days for a refund or exchange. More information on our return policy and return policy exceptions can be found in the ‘Help’ section of Target.com.   Target REDcard debit and credit card holders receive an extended 30 days to return nearly all items purchased with their REDcard at Target and Target.com. If Mr. [redacted] would like to extend the time-frame for his returns, he may be interested in considering this option for future purchases. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,   Rachel Target.com Executive Offices www.target.com

I am rejecting this response because:After not receiving a response, I contacted them again on their social media page...  it is only when I made another attempt to shame them on Social Media that they actually cancelled the order for me.  I received a general auto email saying that they canceled the item, no apology, no call to say how they are sorry for the inconvenience, nothing!  Just that it was cancelled.  IT DID NOT SHIP, AND I WILL NOT BE GETTING THE ITEM AT NO CHARGE.  There was no delay in shipping, they didn't even have the item to sell!  They obtain it from another source and that is when it was "delayed"  There response is acting as if they did something to benefit me... when the only thing they did is cancel an order for an item they don't even sell!!!!!!!  They also are implying for the consumers to see that they shipped it and gave it to me for free, when in actuality they canceled it, did not charge me for something I never got!  THIS IS TOTALLY UNACCEPTABLE AND UNDER NO CIRCUMESTANCES DID THEY RESOLVE AN ISSUE, THEY JUST REMOVED THE ISSUE ALL TOGETHER AND NOW ARE LYING THAT THEY GAVE IT TO ME FOR FREE?  I am flabbergasted that a huge corporation would false advertise that they sell an item that they don't even have, give me this much trouble to cancel an item they don't even have then lie that they gave it to me for free!  What a joke!!!!!!!!!!!!!!!!!!!!!!!!!!!

Thanks for contacting Target on behalf of our guest [redacted].   I was able to successfully refund the guest in the amount of $5.14 back to her Visa card and she should receive it within the next 5-7 business days. The remaining refund of $17.97 had to be processed separately back to...

her Visa card and she will receive it within the next 7-10 business days.   I also noticed that the $5 Target GiftCard that was sent to her on 01/21 still has a full balance on it. If she no longer has that GiftCard, I’d be happy to deactivate that GiftCard and resend it to her.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.  JennaTarget.com Executive Officeswww.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We apologized for the global issue that was occurring with having long verification times. It was explained new account credit...

checks are hard checks by the carrier. Verizon keeps the credit results alive for 14 days. If Ms. [redacted] returns to Verizon directly or another retailer after 14 days, Verizon would no longer have the results and run a hard credit check again.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we contacted Mr. [redacted] to address his concerns. We discuss Target’s return policy and advised him that we would share his frustration with his store experience with the Riverdale...

Target store leadership team. Mr. [redacted] accepted a Target GiftCard as a goodwill gesture. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com