Target Corporation

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your Target mobile experience. I’m sorry for any disappointment with your experience.   As we discussed on the phone the AT&T promotion may have appeared in Target advertising but it was not an exclusive REDcard offer. The iPhone 8 purchase made on November 19, 2017 had a 14 day from the sale date to return would have needed to be returned to take advantage of the Black Friday promotion.     While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments including your disappointment with guest service received and will make them available to our Target Mobile Leadership teams for further review so we can work to improve.   We always want to provide our guests with a positive experience and we appreciate the time you took to let us know about yours.   Sincerely,   Nancy The Target team www.target.com

I am rejecting this response because: Target's response is ridiculous. They did not address that I accepted the electronic raincheck and did as I was told -- to wait till it became available on site again and call to place the order. 2 days later, the item was once again available on Target's site. I called and was told they would not honor the price/shipping match even though I had a case number that stated I should get those. It is once again not available on their site.This issue is about their terrible customer service more than the product itself. Companies that sell to consumers should not be able to get away with that kind of service. Also, their email only stated that the order was cancelled. It did not state why. If it truly was cancelled due to no supply, why was it put back on their website 2 days later?I didn't see anything from Target's response that they were sorry for anything. They deflected all responsibility and its terrible that businesses can get away with that.

I am rejecting this response because:
I was never contacted on 1/19 or 1/20. The last conversation I had with a customer service agent was that he was going to contact the distribution center to see what the issue was and call me back so he could place the order on my behalf to make sure it was correct (for the third time). He also said he would be calling to help me replace the order so I could get the same promotion I received the first and second time the order was placed, but target sent out the incorrect items. I would like to be contacted by target to make this right.

I am rejecting this response because:  Good morning!  Their response is outrageously offensive!  I know their policy and I copy & pasted it to the Revdex.com complaint.  Now they're accusing me of disruption to return items at the return desk?!?!  What?!?!  The added words presented in Target's respsonse to Revdex.com are not in the policy at all.  Here's the policy pulled from Target's website about a couple minutes ago below.  Also you cannot prove whether something purchased is for personal use or for gifting purposes and it's also none of the store's business.  Again here's the policy:If I want a refund on an item I bought with a coupon, will the refund include the amount of the coupon? If you used a manufacturer's coupon to purchase an item and decide to return that item, you'll receive a refund for the amount you paid for the item plus the amount of the coupon. The amount of the coupon may be refunded in the form of a Target GiftCard.If you used a Target coupon to purchase an item and decide to return that item, you'll receive a refund for the price of the item, minus the coupon value.Was this information helpful?  Also the link she sent isn't correct.  This is the link she sent www.target.com/coupons and when I have put it in my browser (at least 3 times) it defaults to this http://coupons.target.com/ taking one to their coupons; so they're promoting the use of coupons while simultaneoulsy denying them?!  Again WHAT?!?! Again their [Target's] response is inappropriate and violently rejected.  Thank you [redacted] and Revdex.com for your continued commitment to excellence in business practices.  I hope we can help & teach Target to adhere to them.  Again thanks.   .sfdc_richtext { color: #000; font-family: 'Arial','Helvetica',sans-serif; margin: 0; padding: 0; font-size: 12px; } .customPopup1 { background-color: white; opacity: 1.50; filter: alpha(opacity = 150); position: absolute; border-style: solid; border-width: 1px; left: 42.5%; padding: 10px; width: 50%; } .customPopup2 { background-color: white; opacity: 1.50; filter: alpha(opacity = 150); position: absolute; border-style: solid; border-width: 1px; left: 42.5%; padding: 10px; width: 30%; } .noSpace { visibility: hidden !important; height: 0px !important; } .popupSpaceNo { visibility: visible; height: 145px; } .popupSpaceYes { visibility: visible; height: 60px; }

Thanks so much for contacting Target on behalf of [redacted].   I can only imagine how disappointing it must’ve been when she didn’t receive either of her strollers.   Since she didn’t receive either stroller, I’d be happy to refund her. Since she paid with PayPal, our system will...

automatically refund her by a Target GiftCard but no worries; I’ll deactivate the GiftCard and process her refund through PayPal.   I personally understand how special preparing for a baby is so I went ahead and sent her a $25 Target eGiftCard to help purchase any last minute things they’ll need for their son.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted].I’m sorry to hear about the lengthy amount of time it has taken to resolve our guest concerns. I confirmed the Gorilla Glue was lost in transit. I realize [redacted] is still expecting the glue but we are unable to reship the lost item. As...

a result, I’ve issued a full refund in the amount of $5.22 back to her MasterCard, which should post within 5-7 business days. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

I am rejecting this response because: I responded with 4 reasons to target saying that there response is not true and made up

I am rejecting this response because:I tried contacting Pauline the Target employee who left me a message and email. I sent an email response to her, but never heard back. Here is that email: Mon 12/5/2016 10:09 AMTo:Target Guest Service ([email protected])Hello. Pauline. I appreciate you getting back to me. I am just not sure I want to deal with Target any longer. Your employees wasted hours of my time the other day and the so-called supervisor was a little sarcastic at times. I had to ask her to get out a calculator to do simple math. I had wanted those items, but if there were a reason I needed to return something, I do not want to have to go through the same mess dealing with uninformed Target employees. Plus, again, I feel like I was more knowledgeable about my order than your employees. They wasted my valuable time and what do I have to show for it - nothing, but an offer to give me the 15% discount that I should have already gotten when your online ordering system and employees messed up my order. I am not sure doing business with Target is worth me having to do so much work on my own for a service you claim you can provide and I am paying your to do.  Sincerely as I can be at this point,[redacted] II I am sorry, but I truly did not like having my personal time wasted basically doing the jobs of Target employees - esp. a supervisor and her boss who she claimed was there beside her during my 2 to 3 hour phone conversation including the time spent on the Target online chat feature. I should have been given what is being offered here on the day of the nightmare purchase, but I only got excuse after excuse from all the employees I spoke with including a supervisor and her boss who should have known better considering their positions. I, actually, had to ask this supervisor to get out a calculator to do simple math after she kept insisting I didn't have enough credit on my RedCard credit card. She kept making up excuse after excuse after each time I challenged her illogical answers as to why my order was cancelled and as to why she wasn't able to place the order again at that time. I was doing her job, but I wasn't being paid. I have been told to stay away from Target because Target Corporation is more concerned with social issues that their customers and I think I am seeing why I was told this after going through this experience. It is not right for businesses to waste their customers time and cause them such frustration. I might have understood more so when I had only talked to regular customer service employees with no real authority, but after the sorry treatment from a supervisor and her boss I am not satisfied with this offer. I can only imagine the stress and frustration I might experience again if I have to return any of the items I purchase. I am certain I do not want to go through that again. I am tired of businesses advertising there services and not living up to those promises and wasting my time and causing unnecessary stress and frustration. I think I am going to go a different route and contact a consumer news team to do a story on businesses like Target and their failures to live up to what they advertise they can do. Let's see how Target likes having to take more of their time to answer the questions I still have about how I was treated and why it took me having to contact the Revdex.com for help after talking to Target employees in positions that should have been able to correct Target's mistakes without taking so much of my personal time and creating unnecessary stress for me.

Initial Business Response /* (1000, 5, 2016/01/14) */
Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact...

Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Harol
The Target Team
www.target.com
Hello [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience. I understand you tried to exchange two bikes at our Mooresville because they are defective.
We appreciate you bringing this matter to our attention because we work hard to make sure that your store experiences are pleasant and efficient.
I contacted our Mooresville Target Store and spoke with the Leader on Duty about your experience. They apologized for the disappointment but they can't process an exchange or return because of the condition of the items. We empower our store management to make the right decisions for our guests concerning returns and exchanges. I'd recommend you to contact the manufacturer for warranty or repair assistance.
The team member behavior that you mentioned is not a part of our guest services philosophy. Even when we cannot offer our guests the resolution they are requesting, we still expect our team members to conduct themselves in a friendly and professional manner. I will be sharing these details with our Mooresville Target Store Leadership Team for further review and action.
I know this has been a frustrating experience for you. While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns.
Thanks for writing. We appreciate this opportunity to review your experience.
Sincerely,

Harol
The Target Team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They had the bikes for two weeks and I called the manufacturer and they said the bikes were assembled in store at mooresville and it would be up to target to replace them the bikes were only dirty from being on a trailer for a 1000 miles from key west where we had our Christmas they have already scratched the bikes from strapping them to a pallet so I'm have been going to social media and wsoc news and having 5600 followers to contact corporate and the store I've spent 18000 dollars there last year and to be treated like this is appalling I will not give up until this is settled I was already told by Eric [redacted] the store team leader the he will make sure that I never get this settled and was laughed at by the store manager hunter that pinched his butt as they we're walking witch inappropriate but they didn't know I was behind them all I ever wanted was to get my kid and my wife a good Christmas and had no worries that target would make it good but I guess I will have to keep working to make it right
[redacted]
Was a very loyal customer
Final Business Response /* (4000, 9, 2016/01/17) */
Hello [redacted],
Thanks for contacting Target on behalf of our guest Mr. [redacted].
At this time we have no further resolution for the guest and we consider this matter closed.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].
Sincerely,
Amy
The Target Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, BUT since ll of the available info has already been sent to TARGET, why have they  refused to reply to several attempts to finish this?The original card was a gift.It has a balance of US$29.11.I sent the original card via USPS certified mail in 6/2015 and it was signed for by Target Corporation.They have already acknowledged receipt of the letter with the enclosed card by signing the USPS receipt and also by a return letter from "Robert".I sent all the documentation back to "Robert" in 9/2015 and have heard nothing back.In March of 2016 I spoke with "Chastity" at Target  Corporate HQ and all of this was confirmed before the call was disconnected.Since then NOBODY has been able to find anything.

Thanks for contacting Target on behalf of our guest [redacted].   I understand that Mr. [redacted] has changed his mind and would like to return the Nintendo Switches that he received from us on March 6th. I’m sorry to hear that he’s no longer interested in the products and I’m happy to provide...

him with information regarding the return policy for electronics.   Per Target.com, most unopened items in new condition and returned within 90 days will receive a refund or exchange. However, some items have a modified return policy which will be noted on the receipt or packing slip included with the order. All electronics and entertainment items are an exception to the 90 day return policy. These items must be returned within 30 days for a refund or exchange. More information on our return policy and return policy exceptions can be found in the ‘Help’ section of Target.com.   Target REDcard debit and credit card holders receive an extended 30 days to return nearly all items purchased with their REDcard at Target and Target.com. If Mr. [redacted] would like to extend the time-frame for his returns, he may be interested in considering this option for future purchases. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,   Rachel Target.com Executive Offices www.target.com

Initial Business Response /* (1000, 5, 2015/11/02) */
Thanks for contacting Target on behalf of our guest[redacted]. Upon receipt of your contact, I've reached our guest to address her concerns.
I'm sorry that our guest had to contact us multiple times regarding her two previous orders...

experience.
I understand the confusion caused when Target shipped her order in multiple shipments. After an order is submitted, Target searches for the items availability from different fulfillment centers then ships them out from the one that has the most inventory and/or closer to the destination address. Orders containing multiple items may arrive in one or more shipments because the items are being shipped from different fulfillment centers. That was the reason why her first order was delivered in four separate shipments.
I'm sorry for any inconvenience caused when her first order arrived with damaged packaging. Target strives to deliver the packages to our guest in their best undamaged condition but sometimes packages are damaged in transit. I also understand that our guest had only received three Downy bottles instead of four when the tracking information showed that there should be four of those in one shipment. I appreciate that she took the time to bring this to my attention, I've shared her feedback with our fulfillment centers to ensure missing items situation won't happen again in the future. I've also shared her damaged packaging experience with our carriers to help eliminate future shipping damages as much as possible.
I show that a replacement was requested for the three damaged Tide detergents on 10/14/2015 and it was delivered on 10/16/2015. There was also a replacement requested for the one missing Downy bottle on 10/17/2015 and it was also delivered on 10/21/2015. I'm happy to know that she has finally received all the items she ordered.
Regarding her second order for the pet bed, I'm sorry that it arrived with odors and it was ripped after she washed it. The records show that she contacted us on 10/23/2015 to report the issue and a Target team member had created a USPS pickup pre-paid label for her return with the return tracking number [redacted]. Pre-paid mailing labels could be sent via email but because our guest doesn't have a printer, a team member had requested the USPS label be mailed to her home address. Our guest called us back on 10/28/2015 and a UPS three pickup attempts pre-paid label was requested by another team member with the return tracking number [redacted]. I'm sorry that our guest felt she didn't receive the help that she needed with her return pickup request. If our team members created the pre-paid labels but didn't inform her of what happened, I apologize. I've shared the guest's feedback with their team leads for coaching opportunities.
I show that the guest contacted us again on 10/29/2015 and asked when UPS will come to pick up the pet bed. A team member informed her that the pickup was already set up and it should take about 3-4 days; I'm sorry that she was misinformed. When a UPS pickup request is processed, a UPS driver will come out to our guest's address the next business day with the label to pick up the return package. UPS will make three attempts and if she misses all three, UPS will return the label back to Target then she would have to contact us for another request.
Target team members are trained to provide the best possible service and I apologize this wasn't the case. Our team members realized that our guest didn't receive a great experience because of all the trouble she had with her shipments, so they sent her three eGiftcards for the inconvenience. One $25 eGiftcard was sent on 10/12/2015, $25 eGiftcard was sent on 10/14/2015 and a $5 eGiftcard was sent on 10/20/2015 to the email address on her orders. If she still hasn't received them, I'd be glad to resend them.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Sincerely,

Elenna
Target.com Executive Offices
www.target.com

Initial Business Response /* (1000, 10, 2016/01/22) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
I left a message for the guest advising that I received the complaint. Requested they call me back...

and left my direct phone number.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Initial Consumer Rebuttal /* (3000, 12, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1-28-16
MY COMPLAINT CLEARLY SAYS THIS:
Your Desired Resolution:
1. responses in writing 2 immediate fixing of credit card charged too early 3 explanation on "delay" on other item & 4. free product or gift card due to company errors
So why would a call be placed? I got no message & even if I did when the complaint says response in writing The company can not read
Put the response in writing!!
Final Business Response /* (4000, 14, 2016/01/29) */

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
For pre-orders Target.com request authorization hold through your financial institution for the funds needed to purchase the item. Every 7 days Target.com requests a re-authorization, these aren't charges as Target.com doesn't charge for an order until it ships. What the guest sees on her account are holds that will drop off once we ship the item to her. Further questions regarding holds or charges on her MasterCard account will need to be directed to her financial institution.
Target.com puts a monetary value on all merchandise including promotional GiftCards. The Star Wars: The Force Awakens (Blu-ray/DVD/Digital HD) comes with a promo $5.00 GiftCard; the price of the DVD is $19.99. Once we ship the DVD we'll deduct $5.00 from the total of the DVD and charge for the GiftCard so the guest will see multiple charges at that time that will add up to the listed price of the DVD on Target.com. ($19.99)
I checked the guest's order summary and order invoices and show one charge for $15.30 on 01/18/2016 for the Alice in Wonderland DVD. I tracked the delivery and show her local post office delivered the DVD on 01/23/2016. It's possible she received the email stating the order would be delayed in error, but my records show it was delivered within the estimated delivery date we provided.
The guest's pre-order is still intact and will ship on time.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

I am rejecting this response because:
To file a complaint with the post office it's asking me questions I would not know the answer to since 1 I never received my package and 2 I never agreed to have my package delivered by the post office . This is absolutely unacceptable and will not be allowed or tolerated. My daughters bday was ruined all bc of someone negligence.

I am rejecting this response because:That is not true. There should have been 21.00 left on the card and the rep that I spoke to on the phone Sunday CONFIRMED that. Also, the rep on the phone on Tuesday did not give the same reason as to why the gift card was not being replaced, she just stated that you guys "DO NOT REPLACE GIFT CARDS BECAUSE IT IS LIKE LOSING CASH". You are right, I did go into Target twice that day, as we forgot stuff the first time...however one transaction was made on my husbands credit card and I have the bank statement to prove it. I guess its just easier for you guys to lie to the Revdex.com so you meet the criteria of "addressing the issue" so that it can be closed Answered in your favor. I know how this works. That's a shame.

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear that his Disney gift card wasn’t delivered and he still hasn’t received a refund. This certainly isn’t the experience I’d like any of our guest’s to have and I’d be happy to provide a resolution. Upon tracking his...

order I show that on 3/16/16, FedEx indicated that they’d be returning the package to sender because of an incorrect address. It’s possible that the apartment number was cut off on the label or that the label was ineligible due to being damaged in shipping. In either case, FedEx was unable to decipher the address and the package was returned to Target. When he spoke with our GiftCard specialist on 03/25/16 a full refund was issued. Since he paid with a Target GiftCard, he was refunded in the form of a Target eGiftCard to his email address. The new GiftCard still has a full balance so he’ll want to check his junk/spam folder, but I’ve also resent the eGiftCard to him as well. Please keep in mind that the eGiftCard can be used on Target.com or printed to use in stores. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we contacted Mr. [redacted] to address his concerns. We discuss Target’s return policy and advised him that we would share his frustration with his store experience with the Riverdale...

Target store leadership team. Mr. [redacted] accepted a Target GiftCard as a goodwill gesture. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

I am rejecting this response because:
After the refund you refunded the price match price. At time of refund the movie went up in price. They never considered that. I had to make so many calls and spoke to one agent on the phone who royally messed up the entire experience and spent an hour on the phone with that gentleman and noting got done. I had to waste so much of my time trying to get this resolved.  This is is time I can never get back and Target made a simple task very difficult over the course of over a week. They do not provided customer service only want the customers money.  They are very inconsiderate.

Thanks so much for contacting Target on behalf of [redacted].   I can only imagine how disappointing it must’ve been when her order for the iPad cancelled.   The iPad is currently in stock and still on sale at the same price that she purchased it on November 23rd. She is more than...

welcome to repurchase it at the sale price of $249.99 and have it shipped to her home or back at the store for pickup.   I have followed up with the leaders of the team members that she spoke with to provide coaching and ensure that this doesn’t happen again.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Team www.target.com

Initial Business Response /* (1000, 6, 2016/02/25) */
Hello [redacted],
Thanks for contacting Target on behalf of our guest [redacted].
Upon receipt of your contact, I've called [redacted] to address her double charge concerns. I advised [redacted] that her second charge didn't settle in our payment system...

which means the charge should automatically be reverse from her account. I advised her that she would have to dispute the charge with her card issued bank.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Kathy
The Target Team
www.target.com

Initial Consumer Rebuttal /* (3000, 8, 2016/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again, the payment was most definitely processed, and I have the bank statements to prove this is 100% accurate. Also, NO charges from Target have been reversed, and my bank has clear instructions to notify me IF this were to happen. This is completely unacceptable, and Target is still responsible for refunding the money they STOLE from me.
To be clear, this matter is in no way resolved, and I do not accept the response. This is a low level, devious, and sickening practice that Target corporation seems to have embraced the last couple of years. Its interesting that the payment didn't settle in THEIR system. Maybe they need to look closer at the system.
Final Business Response /* (4000, 10, 2016/02/29) */
Hello [redacted],
Thank you for contacting us. I am sorry for any disappointment this situation might have caused you. If you haven't filed a dispute with your financial institution, please do so right away. Following this procedure will ensure you receive the quickest resolution.
At this time we aren't able to offer any other options for this situation and we consider this matter closed.
Thanks for writing.
Sincerely,
Harol
The Target team
www.target.com