Target Corporation

Thanks for contacting Target on behalf of our guest [redacted]. I understand [redacted] has been a big fan of our subscription service and that she has some questions about the way her most recent subscription order was charged. Our subscription disclaimer is as follows, “After this first order, the...

amount of each subscription order may vary and will be the cost of the subscription item on the day we send you an email notice confirming your next subscription order, plus any sales tax. You can also view the amount and shipping date of each subscription order by visiting Order History on your Target.com account and viewing the order details.” We do our best to stay competitive and prices can fluctuate on Target.com, so after your first order, we'll confirm the price of your subscription items plus any sales tax via email about 10 days before it's scheduled to ship. I’m happy to say that returns are free with Target, and I encourage [redacted] to return the product to her local store if she would like a full refund for this item. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I'm sorry to hear about the trouble [redacted] has encountered with trying to file the police report. Target can work directly with law enforcement to research stolen GiftCards. [redacted] will need to file a report with her local law enforcement in order for Target to disclose the purchaser information on the unrecognized redemption. If after that [redacted] needs to partner with Target, law enforcement takes those next steps on her behalf. Target can only assist with the investigation – we cannot guarantee a replacement for the GiftCard or restitution of any kind.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello [redacted], Thanks for letting us know about our guest [redacted] and her follow-up contact. After receiving your contact, I reached out to [redacted] again and requested the product information we needed to help resolve her issue. This time Ms. [redacted] did follow through and sent us the photos of the products, we requested. The pictures she provided indicated that they were two different products, with two different item numbers. I also followed up with the store for assistance. The store did identify a discrepancy with the display and is correcting it.  The manager at the store has reached out to the guest and has made arrangements for Ms. [redacted] to purchase the toothbrush at the price of $54.99. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, Terry The Target Team www.target.com Hello [redacted], Thanks again for contacting Target through the Revdex.com regarding your shopping experience. Please accept my sincere apology for any frustration and inconvenience you experienced during your visit to the Rock Hill, SC Target store. Thank you for responding to our request to send us more information about the product. It was very helpful to know the brand and item numbers for the toothbrushes on display and on the shelf. While the photos you sent did show two different product numbers, our store also reviewed the product display and found a discrepancy with the sign, which lead to the confusion about the prices. Per our conversation, the manager at the store has made arrangements with you to purchase the toothbrush at the price from the display. Your comments have also been shared with the Rock Hill, SC Store Leadership for their review with the team member. We always want to provide you with the service you have come to expect from Target and appreciate the time you have taken to share your experience with us.  Thanks again for contacting Target. Sincerely, Terry The Target team www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted] and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com       Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent refund claim request for Fieldcrest Egyptian Cotton sheets. Please accept my sincere apology for any frustration.   All refund claim requests go through the same process. For us to further evaluate your request, we need more information as noted in  the email sent out to you. We look at the information provided in the form originally submitted to validate purchases. Assuming we can  validate your purchase, you would receive the highest Target price for the purchased product(s). Please reply back to that email with as much information as you can, even if the information is limited. If you do not respond to the email  sent, you are ineligible for a GiftCard.    We always here to answer all your questions.   Sincerely,   Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my sincere apologies for any confusion with the Melissa & Doug sale. Our in store and online offers do vary. All of the items were on sale in store, but did not qualify for an online purchase. If an item is on...

sale, there will be a red link under the item price explaining the promotion. If the link is not there, the item doesn’t qualify for any sales at that time. At this time, since the items were not eligible, we are unable to honor the expected sale price.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,MorganTarget.com Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; refund posted 1/10/2018.

I am rejecting this response because:
this is very unprofessional I explained everything I had to go through and you honestly take no note of it at the bike was replaced within the 90 days however instead of giving me a new replacement I was given a used bike that literally fell apart the wheel the pedals it would cost me $200 to fix all I want now is to either get a brand new replacement as I should have or just return for a refund this is all I ask please make this right target has put me through so much and after all I got a used replacement seriously I was in middle of a 10 mile ride and I got stuck because the bike fell apart please I would be fine of returning for a refund but would rather get a brand new replacement I put so much of my own money into it but it keeps falling apart this is terrible all I ask is you take into consideration what I have said and do the right thing please I saved up my money for this bike for a long time and now I got no money and no back

Dear [redacted]. Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I’ve submitted a request for GiftCard reimbursement on her behalf. The team that reviews these submissions will attempt to...

verify her purchase and contact her within 30 days. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely,  AmyTarget Corporation www.target.com

I am rejecting this response because: MY NAME IS [redacted] NOT [redacted] I think you guys have accounts mixed up or something. My email address is [redacted]@yahoo.com and I HAVE NOT RECIEVED a gift card. I received 1 call from you and I did call back and left a message . I did not have time to be playing phone tag due to I had to scrambled to find another bed.

Thanks for contacting Target on behalf of our guest [redacted].   I apologize for any frustration and inconvenience this has caused our guest.   Based on my research, the order for the doghouse is past our 90-day return policy for any returns or exchanges.  [redacted] may contact...

the manufacturer for any warranty information or questions:  Trixie Pet Products Inc., office: ###-###-#### or fax ###-###-####.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Initial Business Response /* (1000, 5, 2015/12/21) */
Thanks for contacting Target on behalf of our guest [redacted].
I recognize there are many options to shop and that's why I truly appreciate that they chose to shop with Target. Target strives to provide great items at even better prices, so...

I'm sorry to hear to hear about the cancelled orders.
Our specialty research team who are the experts in this area, have already taken care of all the issues. I have noted each order below.
Order [redacted] - a refund for $195.09 was issued as an electronic GiftCard to the email address on the order on 12/18/2015.
Order [redacted] - this order had issues with the order settlement. A request for a refund of $487.40 was made on 12/07/2015. The guest should see the refund back to the method of payment within 14 days. If the guest doesn't see the refund, they will need to call the card issuer to dispute a billing error and request that it be corrected; there is no further action Target Guest Services can take to escalate this issue for the guest.
Order [redacted] - This order had issues with the order settlement. A request for a refund of $190.31 was made on 12/08/2015. The guest should see the refund back to the method of payment within 14 days. If the guest doesn't see the refund, they will need to call the card issuer to dispute a billing error and request that it be corrected; there is no further action Target Guest Services can take to escalate this issue for the guest.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (2000, 7, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Target has explained what they did to rectify the issues I had. I received the refunds as stated and this is resolved. Thank you.

Thanks for contacting Target on behalf of our guest [redacted].   I’m very sorry to hear that he had difficulty getting the promotional GiftCards to apply to his order for the protein bars. It saddens me to hear that when he reached out to our team members for assistance they weren’t able to...

provide the resolution he was looking for.   After reviewing his order, I’m happy to see that he was able to submit his order, [redacted], and the six GiftCards did apply to his order. [redacted] is correct, the promotion does state “$5 gift card when you buy 2 select Pure Protein bars (12pks) Or Pure Protein powder" which are the products in his order. When an item comes with a free GiftCard Target reduces the value of the qualifying item in order to put that value on the GiftCard. So if the promotion isn’t correctly applying there isn’t anything that our team members can do to apply that promotion manually.   I’d recommend that the guest clear his cache and cookies on the Internet browser he’s using. If this hasn’t been done recently, websites can store old information from previous searches which in turn won’t allow promotions to be applied. While I’m not sure if this was the cause of his frustration I’m certainly happy to have our technical team look into this further.   All our team members are trained to assist our guests within the best of their abilities. I’ll certainly follow up with Marley, Vince and Todd as well as their leaders to provide coaching to ensure this doesn’t happen again.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.

Thanks for contacting Target on behalf of our guest [redacted].  The authorization hold on Ms. [redacted]’s PayPal account was voided by Target on 12/16, and the request was successfully received by PayPal. PayPal authorizations may take up to 30 days to fall off, and our guest may contact...

PayPal customer service at ###-###-#### or via their Contact Us page with any concerns.Ms. [redacted] is a valued guest of Target and we’re sorry to hear there have been issues with her recent online orders. We welcome her to continue to shop in our stores going forward. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I viewed both of the orders and order summaries and show the personal information attached to the orders as well as the shipping and billing information is...

the same. The orders have both invoiced and shipped so at this point there isn’t a way to cancel the orders. When I tracked the orders I show order number [redacted] is being shipped UPS SurePost which means UPS will deliver the package to the post office in the guest’s area for final delivery. For the order he wanted cancelled [redacted] 3 of the 4 items on the order are shipping standard and only 1 item is being shipped SurePost. I don’t see any fraudulent activity with the guest’s account or recent orders. Advised the guest that he can refuse the delivery of the order he doesn’t want or return the items to a Target store which is the quickest way to receive a refund. He can also return them to our return center for a refund. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We partnered with our Electronic Service Delivery team and they are looking into her digital download. We are sending her a Target...

GiftCard as a goodwill gesture and to invite her back for a better experience. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Hello,  Thanks for forwarding [redacted]’s response.  I apologize for any confusion. While I understand [redacted] was advised to reorder when he spoke with our team members on 5/14/2018, by the time I received his Revdex.com inquiry and researched his complaint on 5/17/2018, the item was no longer available.  Since his order was cancelled, the $5 GiftCard with his purchase was also cancelled, so I did send him a new $5 eGiftCard as he requested in discussions with our team members on 5/14/2018. Again, I welcome him to place a new order for any items he may be interested in.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, AmyTarget.com Exective Officeswww.target.com

Initial Business Response /* (1000, 5, 2016/02/29) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
I reviewed the guest's order summary and show that 1 of 3 promotional eGiftCards was successfully...

delivered. I went ahead and sent 2 new Target eGiftCards in the amount of $5.00 each to the email address attached to the order.
Depending on the guest's email account settings eGiftCards may be sent to their spam mail, I advised the guest to make sure and check those inboxes as well, and account settings.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Initial Consumer Rebuttal /* (2000, 7, 2016/02/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They are finally sending me the gift cards.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   At this time we have no further resolution for the guest and we consider this matter closed.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]   Sincerely,   Nancy The Target Team www.target.com

Hello [redacted] Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. The $25 credit guest was looking for was issued on April 28, 2016. A letter of confirmation was sent to the guest as well as notification by voice mail. Ms.Ng has not returned calls with any further questions or concerns. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)440-0680 and reference case number 12639846. Sincerely, Nancy The Target Team www.target.com

I am rejecting this response because:
I didn't open the gift card on 03/26/2016 3:49am because I didn't receive the email. That's why I called back on 03/29/2016 to request resent. Target should have records that I called back on 03/29/2016. I want target to prove to me that they sent me $200 dollar, not only say they did. For example, the gift card transaction record should have information of when and how much.[redacted]