Target Corporation

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. At this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Initial Business Response /* (1000, 5, 2016/01/19) */
Thanks for contacting Target on behalf of our guest [redacted] and their experience regarding the usage of his service plan.

I apologize for any frustration and inconvenience this has caused Tim since he called in to our office and had...

difficulty with our guest service team and also a store team member not helping him utilize the service plan for the security box he purchased on 06/14/15.
The guest service experience he described is in no way acceptable, and I'll personally follow up with our team members as well as their leaders to ensure they're familiar with the processes and policies Target has in place.
I have processed a refund for back to Tim's credit card. Please allow 3-5 days for the credit to appear on his credit card statement.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Initial Consumer Rebuttal /* (2000, 7, 2016/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thanks for contacting Target on behalf of our guest [redacted].   I reached out to Ms. [redacted] to resolve her concerns over the phone and I’m happy to say that Ms. [redacted] has been issued a refund of $243.95 to her REDcard. In addition, I’ve been in touch with our merchandising department...

and Ms. [redacted] has been given the information necessary to obtain the particular style of the product that she is interested in receiving.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Rachel Target.com Executive Offices www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory. I am requesting that Target generate a return label for me, however, when I spoke to Target online customer care they said that if I returned the item it would be shipped back to me as a non-returnable item. How can I ensure that the return twill be accepted prior to closing the case? Thank you. [redacted]

I appreciate the time [redacted] has taken to provide a follow up response. My intentions wasn’t to offend our guest in any way. The reason why I sent the return prepaid mailing labels, was because of the concerns he expressed about not being able to retrieve his return mailing labels. My goal was to provide an easier way to return the unwanted items. However, I understand this issue has taken a lot of his time and I wanted to make this process as smoothly as possible. Therefore, I’ve issued a full refund for both items. He was advised to allow 3-5 business days for the refund to post to his original form of payment. We asked him to please keep, donate or dispose of the unwanted items because we’re no longer requiring him to return them. I realize this entire experience has been unpleasant and I apologize that I’m unable to take back what he’s already encountered. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for keeping us up to date regarding the concerns of our guest, [redacted].I sincerely apologize for his continued frustration.  There was an error in the GiftCard being sent out that did require our specialty team to resolve.  Promotional eGiftCards are typically sent out within 4 hours of order pick-up, but all eGiftCards can take up to 24 hours to be sent.  It wasn’t until that time had passed that our team members were able to escalate this to our specialty GiftCard team to resolve by cancelling the GiftCard and reducing his charged order total by the value of the $50 eGiftCard he didn’t receive.  There’s no way for me to undo the experience he’s had and I do sincerely apologize for the frustration and disappointment we’ve caused.  This is not the experience we would want for him, so I’ve sent him a $20 eGiftCard to invite him back for a better one.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

I am rejecting this response because:
During no point has anyone held themselves accountable for the misrepresentation by a Target employee of the terms of the plan. I am extremely dissatisfied with the response from both Target and Consuner Cellular.

Initial Business Response /* (1000, 5, 2015/12/16) */
Thanks for contacting Target regarding the difficulty [redacted] experienced while trying to shop our Cyber Monday event.
I recognize there are many options on where [redacted] can shop, and that's why I truly appreciate that he chose to...

shop with Target. Target strives to provide great items at even better prices, so I'm sorry to hear he wasn't able to place an order on Monday.
The response to Target's 15% off sitewide offer on Monday, November 30 was unprecedented. Many of our guests were unable to take advantage of the offer and I sincerely apologize that [redacted] was among the guests who were inconvenienced.
We're not able to extend Monday's promotion. However, there are many offers he can still take advantage of throughout the week of 12/13/15.
Spend $125, save 15% on holiday home updates
30% Women's and Men's cold weather must haves.
25 % KitchenAid appliances
Buy one, get one 50% all fragrance single bottles and gift sets.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Target advertised 15% off storewide online purchases for Cyber Monday. When I attempted to use their website to make purchases on that day, their website would not allow me to make those purchases. Their response to this failure on their part is that "Many of our guests were unable to take advantage of the offer." So, I wasn't the only customer who was promised a discount that Target didn't deliver. I find that explanation unacceptable.
Am I supposed to be satisfied by the notion that I wasn't alone in finding a dead end on Target's website on the one day they had advertised a storewide discount? They say that "misery loves company," but I have to wonder why so many people were unable to take advantage of this advertised sale. Isn't the sale supposed to be open to everybody? If many people were for some reason excluded from the sale, then the advertising was fraudulent.

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear about the poor delivery experience our guest encountered after noticing a chemical spill on his Razor Bike. I realize this has been a lengthy experience and as a result, our guest is now requesting a...

refund. Well working with Mr. [redacted], he informed us the item couldn’t be left outside of his home. So he use a dolly and stored the bike in his basement. Shortly after being informed about this incident we decided to partner with Razor for a resolution. Razor offered to replace the item but they needed him to provide photos of the damaged done to the bike. Mr. [redacted] informed them and us that he didn’t have a working camera phone and didn’t know anyone that could take photos for him. At that time, Razor advised our guest to contact Target for further assistance. Since Mr. [redacted] was able to confirm that his City had a Hazardous Recycling in his area we’ve decided to provide a full refund for the damaged shipment. As of today 05/09/2017, Target is issuing a credit of $675.01 back to his American Express. Mr. [redacted] must allow 5-7 business days for the credit to post back into his account. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

We understand that our guest disagreed with our response and I’m sorry for any confusion caused, but here is a list of items that included in [redacted]’s previous order [redacted]:   ·         3 of the up & up ERASER 2CT PINK UP(14046184) ·         2 of the up & up WOOD PENCIL  8CT/10CT YLW ** YEL(14046215) ·         3 of the up & up UPUP COLORED COLORED PENCILS 12C(15022620) ·         1 of the Yoobi 10pk Washable Markers Multicolor(15145167) ·         3 of the Crayola CRAYOLA   UC BROAD CLASSIC 10CT(15225908) ·         1 of the Expo Dry Erase Marker BLACK(15275760) ·         2 of the up & up DRY ERASE 5 CT BLACK BOLD UPUP B(16640616) ·         1 of the Elmer's Elmer's Washable Glue Sticks Dis(17088992) ·         1 of the Mead Spiral Ntbk Wide Blue Stripes(50729819) ·         1 of the Aveeno AVEENO 1.7 FACIAL MOISTURIZER CRE(49118305) ·         1 of the Aveeno AVEENO 1.7 FACIAL MOISTURIZER CRE(49119624)   As I’ve mentioned in the previous response that two items aren’t school supplies: ·         1 of the Aveeno AVEENO 1.7 FACIAL MOISTURIZER CRE(49118305) Item price: $17.99, sales tax was charged $1.12 ·         1 of the Aveeno AVEENO 1.7 FACIAL MOISTURIZER CRE(49119624) Item price: $15.99, sales tax was charged $1.02 ·         The total tax charged for the two non-school supplies items is $2.14 The two items that were not clarify by the state of Ohio that they should be tax free during the tax-free holiday are below: ·         2 of the up & up DRY ERASE 5 CT BLACK BOLD UPUP B(16640616) Item price: $3.29 each, tax was charged $0.47 for a quantity of 2. ·         1 of the Expo Dry Erase Marker BLACK(15275760) Item price: $ 7.79, tax was charged $0.56 ·         The total tax charged for these items is $1.03 I show that a team member had already sent a refund eGiftCard of $5.00 to our guest email on 08/15/2016 for promotion error reason. I’ve also requested another tax refund of $1.03 sales tax for the non-identify tax free items, but because of multiple refund transactions were processed for this order, our system only sent $0.47 to [redacted]’s email on 08/18/2016. I’ve manually sent another $0.56 eGiftCard to [redacted]’s email, which she should receive it within 4-24 hours.   Tax-free holiday is a promotion that offered by selective states and was only offered for school supplies and clothing during the tax-free weekend between 08/05/2016-08/07/2016. With that being said, Target isn’t able to process tax refund for the two Aveeno Moisturizer Creams of $2.14. Target considers this matter resolved.

Initial Business Response /* (1000, 5, 2015/09/10) */
hello [redacted],
Thanks for contacting Target on behalf of our guest [redacted].
Upon receipt of your contact, we reached our guest to address his concerns. I've issued a new replacement Target GiftCard to the guest. Guest will receive...

this new GiftCard within 10-14 business days.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Kathy
The Target Team
www.target.com

I am...

rejecting this response because:Ultimately I have not received refund. This is a wide spread problem and Target has received many Revdex.com complaints. Of these complaints via Revdex.com I am confident Target has already refunded the money to many costumers. This should be a simple refund without issue.

Initial Business Response /* (1000, 5, 2015/12/28) */
Hello [redacted],


Thanks for contacting Target on behalf of our guest [redacted].

We've attempted to contact our Guest by phone and are currently waiting for a response. We'll get back to you with our resolution as soon as we...

receive a response from our guest.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Joe
The Target Team
www.target.com


Hello [redacted]

Thanks for contacting Target through the Revdex.com regarding your recent experience.

I attempted to contact you by phone December 23rd , but was unable to reach you and left a voicemail. I'm following up with this email to address your concerns. Please accept my sincere apology for any frustration and inconvenience you experienced when asking about getting a copy of a receipt. I would like to speak with you regarding your concerns. Please call us at (800) [redacted] and reference case number [redacted] to discuss this further.

Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve.

Sincerely,

Joe
The Target team
www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, it does not explain the price increase...  I will watch for the $40 to show up.  I appreciate your time.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11433601, and find that this resolution is satisfactory to me.

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. The guest’s order has been cancelled and we have no further resolution for this case. Systems show the order never processed. I apologized for the guest’s poor experience in the second paragraph of my original email to the guest. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].   I’m very sorry to hear that her Target Visa Card gift card was redeemed without her permission. I can only imagine how frustrated she must’ve been so I appreciate the time taken to bring this to my attention.   At this...

time, we have to follow the vendor’s dispute process to get this corrected. I’ll follow up with her on Wednesday as promised and keep working with [redacted] directly until this is resolved.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-#### and reference case number [redacted].   Sincerely,   Tarris GiftCard Operations

Thanks for contacting Target on behalf of our guest [redacted].We’re proud to offer a price match guarantee for our guests and I’d love to provide more information about our price match exceptions to [redacted]. While we’ll match the price if you buy a qualifying item at Target then find the identical...

item for less at Target.com within 14 days, clearance prices are excluded from the price match guarantee. More information can be found here: https://bit.ly/KjAVvWSince the price [redacted] is requesting is a clearance price, I’m unable to provide him with the resolution he’s seeking. However, it’s clear he’s a loyal guest and I’d love to invite him back for upcoming sales in the future.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I DO NOT agree what Target said. First, I did chat online with Byron before contacted Revdex.com, but the problem did not get solved. Second, no evidence showed that I am a reseller. All the purchases made from target were used for gift only.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I accept this result. However, I have to note that I am not satisfied with the process how I was handled by the target customer relationship team. It took at least 4 phone calls and at first I was told that target could not do anything about my disappeared balance and told me to call police by myself, I told them it clearly is the hacking of your gift card system which caused my balance to disappear, why not you call the police and just reimburse my balance first, as you should have all the information why my balance disappeared and you can give all that info to pokice. then I was told I could only get $100 back as their kind "gesture", which I refused. At last, they called me again saying they were willing to replace the entire gift card balance I lost after they considered all the information I gave to them and the research they did on this case. It felt like target was trying to trick me to accept something less than what I deserved. This dealing with target wasted me a lot of time, and caused unnecessary stress, which started with my disappeared balance in the first place. Although I eventually got my money back, but all the negative experience I went through and the time I spent with target is still a big loss to me.