Target Corporation

I appreciate the time [redacted] has taken to share additional information regarding his experience. The FedEx representative that he spoke with is correct, FedEx SmartPost shipments start with FedEx but is later handed off to USPS and the local post office will complete the delivery. Once Target’s fulfillment center has the shipment ready and hands it off to FedEx to handle the first leg of the shipment, it is no longer within Target’s control. There are many variables that may play into why the shipment was marked as undeliverable by USPS. For example, the shipment may have been sorted to the wrong local post office, the shipping label may have been damaged in transit, or simply the mail carrier may have misread the address. Unfortunately, Target is unable to pinpoint what exactly happened and provide a definitive answer as to why it wasn’t delivered; we are only able to share the information we receive from our carriers and that information has been shared previously. I understand how invaluable time is and I’m truly sorry to hear that he spent his entire Saturday trying to track down his order. While Target is unable to put a dollar amount on the time he’s spent, I’ve sent him a $10 Target eGiftCard to his email address. A refund was processed for the dishwasher detergent pacs, and as I’ve mentioned before, Target is unable to resend him the dishwasher detergent pacs unless a new order is placed. I encourage [redacted] to use the eGiftCard to place a new order for the pacs or he can simply print the eGiftCard to use in any of his local Target stores. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Initial Business Response /* (1000, 5, 2016/02/18) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
I looked back through our January 2016 promotions and show there was one for buy...

$40.00 worth of nutritional items and receive a $10.00 Target GiftCard. After reviewing the guest's order summary and reading her letter to the Revdex.coms I also see that a Target eGiftCard in the amount of $5.00 was issued back on February 12, 2016.
The guest is entitled to another $5.00 Target GiftCard which I sent to the email address attached to the original order. She should receive her Target eGiftCard in 4-24 hours.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

I am rejecting this response because: the item was returned to your company one day late on the 23rd and the 90 day frame was the 22nd I have a tracking number to prove this. I am not in control of the shipping it was not my fault your company received this late when I shipped it out before the 90 day frame. I want a full refund of $37.83 there was no promotion going on and I didn’t not receive any discount on this item. If you are speaking about the gift card applied to my order I had other items on their to use the gift card as well?? I won’t be shopping with your company again having to wait months for a refund because the item was one day late to your warehouse! I never got the gift card sent to that email either I am sure it was denied as well. I will be waiting for the full refund not a portion of it.  Thank you you for your time,[redacted]

Thanks for contacting Target on behalf of our guest [redacted].I’m sorry to hear about the disappointing experience our guest encountered when her order was cancelled. Even though we were aware of the backordered item we continued to partner with the manufacturer for more inventory. The reason why...

the order wasn’t cancelled was because we were giving a time-frame for the new inventory to arrive. If for some reason that deadline isn’t meant than the order has to be cancelled. I realize our guest has been patiently waiting for the Teddy Ruxpin Bear, especially, since it’s meant to be a Christmas gift for her grandchildren. I confirmed the bear is still on back-ordered. As a result, no new orders will be placed for this particular item until we physical receive the inventory. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I’m very sorry to hear that he didn’t receive his camera which was intended as a gift for his wife. I reviewed his entire order history and noted that there were previous instances of him claiming items were delivered but not...

received; specifically another camera.   Target has researched this situation at great length and shared with [redacted] that no refund or replacement will be provided. We also looked at other guest’s orders which delivered to the same shipping address and no other guest had any missing items or claims of delivered not received. I realize this isn’t the resolution he’s looking for, but Target considers this matter closed as there are no other options for this situation.   As always, I appreciate the assistance you provide us with our guests.

Thanks for contacting Target on behalf of our guest [redacted]. Target.com doesn’t charge for items until they ship. Since the KitchenAid Mixer didn’t ship, she was never charged for it. When an order is placed, our system places an authorization hold on the total to reserve the funds....

 Unfortunately the KitchenAid Mixer became unavailable and her order was delayed. On 11/30/2016 Target.com sent her an email advising her to follow the steps within the email if she was willing to wait for it to ship or the order would cancel. Since the steps weren’t completed, our system cancelled her order. The KitchenAid Mixer went from $199.99 to $249.99 so the previous team member sent her a $50 Target eGiftCard to help her repurchase it. We currently have the KitchenAid Mixer available in black and red. I’m here to help if she’d like help placing a new order.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I have received the refund.Thank you.v/r, [redacted]

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We were able to issue a credit to Ms. [redacted]’s visa for two of the gift cards and the third was refunded to a Target GiftCard. We...

have sent a good will gesture GiftCard as well.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It is unfortunate that a complaint had to be registered before this matter was taken seriously.  However, we'd like to thank the Revdex.com for it's help in attaining resolution.  Sincerely, [redacted] and [redacted]

Thanks for contacting Target on behalf of our guest [redacted].  I’m very sorry to hear that he didn’t receive the $5 Target GiftCard after he placed a pre-order for the Zootopia movie. I can only imagine how disappointed he must’ve been when this wasn’t the first time he had difficulty....

 I was able to locate the promotion, “$5 gift card with movie pre-order” which was valid 05/15 - 05/22 and his order was placed on 05/20/16 so the order qualified. I’ve requested a $5 Target eGiftCard be sent to the email address used on the order. He should receive the eGiftCard within 4-24 hours which can be used on Target.com or simply print it to use in stores. I’ve shared his experience with our promotions and online operation teams so they can investigate and ensure this doesn’t happen again in the future.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your concerns about the Fieldcrest sheets claim you submitted. Please accept my sincere apology for any confusion. Upon receipt of your contact we reviewed the information you submitted. The item information that was originally submitted was for one set of King Size Sheets. The GiftCard that was sent to you was for the highest selling price for those sheets.  Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve. Sincerely, Amy Target Corporation www.target.com

Initial Business Response /* (1000, 11, 2016/02/12) */
Hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].

We've attempted to contact our Guest by phone and email and are currently waiting for a response. We'll get back to you with our resolution as soon as we...

receive a response from our guest.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Nancy
The Target Team
www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.If Target customer service would have explained this directly instead of telling me the giftcards would be in my email I would not have filed this complaint.Thank you Revdex.com for being there to help straighten things out.

Thanks so much for contacting Target on behalf of [redacted].   I can only imagine how disappointing it must’ve been when he didn’t receive his $25 Target GiftCard by the estimated delivery date.   It looks like after writing in, a team member was able to deactivate the GiftCard that was...

sent to him and refund his Target Debit Card.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest Ms. [redacted]. Included you will find our response to Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience. The offer that you described was a coupon that excluded the following: Bose, DSLR/DSLR lens, Elf on the Shelf, GoPro, Google, Mobile, Online gaming cards, Pre-paid cards, Sonos, and Warranties/Insurance/Telecomservices. Target mobile purchases were not included in the offer.  I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve.   We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

I am rejecting this response because:
There is no mention if my account registered to [redacted]@hotmail.com has been deleted. They also recommended I call back the phone # which I previously called where there was no one trained or skilled to assist me?

Thank you for contacting us on behalf of our guest [redacted]. I would like to apologize for the misleading information that was provided by our team members. The order shows that it was returned to us in shipment due to a delay by UPS. With that being said since the original order has already been...

refunded, we advise Bill to place a new order. Once we have the new order number, we will adjust the price to match the original price he paid. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,  Kami  Target.com Guest Services  www.target.com

Thanks for contacting Target on behalf of our guest [redacted] and her issue regarding not receiving a refund for a purchase she returned.I apologize for the inconvenience and frustration this issue has caused her.  In reviewing the order, I do see that the Target GiftCards issued for the...

refund have failed because of an issue with the email address it is being sent to.  I’m able to reissue the GiftCard either to another email address or I can send a physical one to her in the mail.  I’ve reached out to [redacted] asking her to contact me so I can verify how she would prefer to receive the refund.  I’m currently waiting for her response.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concerns. We documented the product information for our merchandisers and sent [redacted] a GiftCard to reimburse for the defective...

merchandise. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of our guest [redacted].I’m sorry to hear that [redacted] has been waiting so long for her refund and I apologize for the delay. I’ve confirmed this item was returned to us by the sender, so I’ve requested a refund to [redacted]’s MasterCard for $206. This refund...

can take up to 14 business days to process and she should see an email confirming the refund within 3 business days. If after that time she still hasn’t seen the amount post back to her statement, she will need to follow up with her card issuer. I really appreciate [redacted] shopping with us and I’m grateful for the opportunity to make this situation right for her.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,RachelTarget.com Executive Officeswww.target.com