Target Corporation

I am rejecting this response because:The response is just a load of crap. You cannot expect me to believe that a product is not guaranteed until after shipping has been done when you have to pay for the products before shipping can happen. Shame on you for ruining my sons Christmas gift.

Thanks for contacting Target on behalf of our guest [redacted]. I would like to apologize for any confusion that we’ve caused our guest once his orders were cancelled. After reviewing all four orders, I verified that every order was truly cancelled. Once an order is cancelled the payment...

hold is automatically voided. Meaning the pending authorization holds will be removed within 3-5 business depending on the payment method. With that being said, we’re unable to provide [redacted] with any refunds since no payments were received to Target.com. If our guest continues to have any additional concerns regarding the payment we’re advising him to contact his bank for further assistance. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Initial Business Response /* (1000, 5, 2015/11/13) */
hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].

As always, we appreciate the assistance you provide us with our guests. If you have further...

questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Nancy
The Target Team
www.target.com
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hello [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration or disappointment with the email promotion. This promotion was a Target.com only promotion.
Our weekly circular promotions for stores can be viewed on Target.com. You can sign up to receive email updates when a new weekly ad is available online.
Visit Target.com and click Weekly Ad.
Click My Deal Alerts.
Click Sign Up for a Weekly Ad Reminder or select which categories and brand alerts you'd like to receive.
Click Continue.
Select how'd you like to receive alerts (email or mobile phone text alert).
Enter your contact information.
Review Terms & Conditions, privacy policy and FAQ for more information.
Click Sign Up
We appreciate the time you have taken to share your concerns, thoughts and feelings about this issue.
Your feedback is very important to us.
Sincerely,

Nancy
The Target team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response does not address my complaint in any way. It merely outlines how I can receive email alerts which I'm already receiving. Had Nancy read my complaint she would have read what I wrote in my opening sentence: "Received an email stating 30% off when spending $75 or more." So again I will copy and paste my original complaint. This should be forwarded to someone other than Nancy. Her supervisor perhaps.

Original Complaint: Received an email stating 30% off when spending $75 or more. This was not honored at the store. I spent $105 plus $10 tax on top of that at the location of LA Central [redacted] and the email I rec'd was not honored. The Manager Alia at the store said it was online only. No where in the email does it state "online only."
Desired Outcome: A refund of $35 to be picked up at the store immediately. In cash as that's how I paid - Cash.
Final Business Response /* (4000, 9, 2015/11/18) */
hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].
Included you will find our response to Ms. [redacted].

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Nancy.
The Target Team
www.target.com


hello [redacted],

Thanks for contacting Target again through the Revdex.com regarding your recent experience.
The Target email received was an on line only advertisement. Also information included on free shipping and returns on every order.
Often Target.com will have separate promotions and the emails highlight those sales. We're working hard to make all our advertisements available to you so you never miss out on a discount offered by Target.
While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns.

Sincerely,

Nancy.
The Target team
www.target.com

Thanks for contacting Target.com on behalf of our guest [redacted]. I called the guest back 12/08/2016 and offered the price match she originally wanted. I asked her to place her order and email me with the new order number but never received a response. The guest did call our guest services...

line on 12/14/2016 but due to a technical error note I attached to her case with instructions to honor the price match wasn’t saved. If the guest provides an order number I’ll honor the price match. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest D[redacted]. I apologize for any inconvenience this has caused our guest.  The missing parts to [redacted] order for the patio love seat have been shipped by FedEx with tracking number [redacted]. The estimated delivery date is 5/14/16. I’ve...

sent a $25 Target eGiftCard to [redacted] email address. He should receive the eGiftCard within 4-24 hours which can be used on Target.com or simply print it to use in stores. I know I’m not able to change what [redacted] has already experienced, but I have confidence that if he uses the eGiftCard toward a new order he’ll have a much better Target.com experience. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.

I am rejecting this response because:
Unacceptable. Every other online retailer notifies the customer if they have an issue with the charge. This is no difference. I did nothing wrong and I am the one getting penalized. Someone at target corporate can go to their local store and buy it for me and ship it out. I am more than happy to speak with someone on the phone to arrange this. I will give them my card number to pay for it. If this is not resolved, I won't shop at target and advised friends to do the same. The worst customer experience I have ever received. I can post this on social media if you like, or you can do what is right.

Thanks for contacting Target on behalf of our guest [redacted]. I contacted [redacted] via phone to ensure a faster resolution. The discount of 15% was processed to his order today, September 28, 2016. His Visa was refunded $15 and will be received within the next 5-7 business days. An item...

inaccuracy form has also been created to get our website mix-up taken care of. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, MorganTarget.com Executive Offices.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I am still dissatisfied with the whole ordeal, and the fact I have had credit tied up for no reason, not to mention that Target's reply they couldn't even put in the attention to detail to put the correct refund number, however I will accept them trying to make it up to me.Thank you.

Thanks for contacting Target on behalf of our guest [redacted].I’m sorry to hear that [redacted] didn’t receive any notification that the shipping address associated with her baby registry was outdated and not connected to the address on her Target.com account. I’ll pass this feedback along to...

the appropriate teams so that we can provide future clarity for our guests.As requested, I’ve issued a full refund of $302.60 for this order to the original gift giver and I apologize for the delay. The refund will post in two separate transactions and may take up to 14 business days to appear on their statement. I see that the address for Michelle’s registry has been updated, and I look forward to her friend having the opportunity to place a new order for [redacted] for the items she needs!As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   On 01/05/2017 I spoke to his wife [redacted] to come to a resolution with her order. Feedback has certainly been submitted regarding the wording of our product information. A GiftCard was also sent out for the amount of $40 to cover the totes so that she is able to order another set, free of charge to them. It was a pleasure working with her and I appreciate the opportunity to be able to resolve this issue in a timely manner.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

Thanks so much for contacting Target on behalf of [redacted].   I can only imagine how disappointing it must’ve been when he received one of his rocking chairs without the hardware and tools.   It looks like after some miscommunication with our team members, he was able to receive a...

new rocking chair with the required hardware and the extra rocking chairs were picked up and returned back to Target.   I’ve followed up with the leaders of the team members that assisted him to provide coaching and ensure that this doesn’t happen again. I know this doesn’t make up for his poor experience so I went ahead and sent him a $20 Target eGiftCard that he can use in store or online.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I’m sorry to hear that the Tide Clean Breeze High Efficiency Liquid arrived damaged twice.   I’ve processed a full refund as requested, [redacted] should be receiving a refund eGiftCard of $23.81 at the email address on...

the order within 4-24 hours. [redacted]’s order contains a promotional $10.00 free eGiftCard with purchase. Target GiftCards don’t have a value until they’re purchased, so the way we processed these orders is that we reduced the value of the purchased items then placed the value on the promotional GiftCards. [redacted]’s order total was $33.81 and contains two shipments, $23.81 was for the Tide liquid shipment and $10.00 was for the promotional eGiftCard shipment. This is the reason why [redacted] was refunded $23.81 and he isn’t required to return the damaged merchandise back to us.   I understand the inconvenience caused when the second shipment arrived damaged and spilled on [redacted]’s porch, which he had to clean the mess up. I can’t apologize enough when this happened. Normally when a package is damaged in transit, the carrier will return it to the sender, but I’m not sure why the second damaged package wasn’t returned. I’ve shared our guest’s experience with our packaging team and our carriers to ensure this won’t happen again.   I’ve also sent [redacted] an additional $25.00 eGiftCard as an apology for his experience. The eGiftCard will be delivered to his email within 4-24 hours. eGiftCard can be redeemed online or simply print off the email to redeem it in-store.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)591-3869.

Initial Business Response /* (1000, 5, 2015/12/22) */
Thanks for contacting Target on behalf of our guest [redacted]
Once an item is placed on Target.com we strive to process it right away so guests can receive it as soon as possible. If an item is processed we are unable to cancel the order....

There is only a short window of time, usually less than 10 minutes for guests to cancel their order. It looks like [redacted] was able to cancel one of the items in her order because it had not been processed. The item [redacted] could not cancel was already processed. I apologize for the inconvenience and frustration this may have caused [redacted].
Based on my research, we refunded [redacted] 12/16/15 for the item she could not cancel. Refunds take 5-7 business days to reflect on the original form of payment. It looks like the item will still be sent to [redacted]. USPS will be delivering this item since we could not reroute it to our online center. The USPS tracking number is ([redacted]). [redacted] is getting this item for free since we've refunded her for it. She can keep or donate the item.
For future reference, our Guest Service number is (800) [redacted] not [redacted]. It sounds like [redacted] made an error when dialing our Guest Service line. Target cannot compensate [redacted] for the error that was made trying to call us at (800) [redacted]. I am happy to hear [redacted] was able to protect her identify and information but we cannot compensate her for these services she paid for.
At this time I have no further options for the guest and Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Thanks for contacting Target on behalf of [redacted] regarding his billing adjustment.   After the Tide Pods were cancelled from his order, his order total was $24.42 and that is what the system charged his Target GiftCard. The guest used two Target GiftCards and the information is below:...

  GiftCard ending in [redacted] -$14.42 -$6.85 -$3.15 Charged $24.42 Available balance is $4.33   GiftCard ending in [redacted] -Wasn’t charged due to the cancelled item Available balance of $77.04   Due to the above information, the guest was charged accurately.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:
I did not get a response from Target as of yet. I did get some email from PayPal but no email or call from Target. I'd appreciate it if someone from Target can reach out to me

Thank you for contacting Target on behalf of our guest [redacted]. I'm very sorry that our guest was left frustrated and disappointed due of the amount of time he invested trying to resolve his shipping concerns. I realize he’s requesting to have the four damaged Tea Jars and Butter Popcorn...

replaced, but due to system limitation on grocery products we’re unable to replace the damaged items. Therefore, I’ve issued a full refund in the amount of $15.03. Since Mr. [redacted] purchased these items with a GiftCard a new eGiftCard will be provided with the refunded amount. Please advise him to allow 24-48 hours to receive the eGiftCard via email. Since a return is being created our guest will receive an additional email which may ask him to return the damaged items. Please disregard that portion of the email since we’re not requesting a return shipment. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Dear Maureen, Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. Part of Target’s return policy states that items must be new and unused upon return. The Leap Pads were used for nine days prior...

to them being returned. As an accommodation the Woodinville Target store provide Ms. [redacted] a Target GiftCard. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Hello [redacted], Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Mr.[redacted].As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference...

case number [redacted].Sincerely,SonzarayThe Target Teamwww.target.comHello [redacted],Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for your recent experience at the Frederick Target store. The experience you described definitely is not the kind of experience I want our guest to have while in our stores. We expect our team members to conduct themselves in a professional and courteous manner. I have shared your experience with Store Leadership at the Frederick Target store. This way they can follow up with team members and provide coaching to prevent experiences like this from happening again. Although I have shared your experience with Store Leadership I cannot guarantee that they will reach out to you. In addition to that I have also sent you out a GiftCard as a one time good will gesture. You should receive the GiftCard within 7-10 business days.   Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve. Sincerely,SonzarayThe Target teamwww.target.com

I am rejecting this response because:
They should remove the message which says that ecard will be delivered within 4 hours. I placed the order on 4/14/2016 at 8:50 AM and did not receive the ecard until 7:50 PM. They were not able to cancel my order after promised time of 4 hours and because of this I was not able to use my smartphone from 8:50 AM to 7:50 PM.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We called [redacted] and offered her a comparable substitution.  As always, we appreciate the assistance you provide us with our...

guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com