Target Corporation

Initial Business Response /* (1000, 11, 2015/11/23) */
Thank you for your continued patience while we wait for [redacted]'s response.
I replied to her original complaint on 11/07 and have yet to receive a response. I did resend my original email to her in case she didn't receive my first...

one.
I'll get back to you with a resolution as soon as I receive a response from our guest. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Jenna
Target.com Executive Offices
www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We never want anyone to leave our stores feeling the way Mr. ** felt. I have shared his comments with our Farmingdale Store Team...

Leader for further review and follow up with team members.   The Farmingdale store currently doesn’t have the Amazon Fire stick with Alexa Voice in stock however the offer was made should Mr. ** wish to wait until the item is back in stock we can reserve one for him when it arrives.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

I understand that [redacted] rejected our previous response, but when PayPal is used to pay for online orders, a refund will be issued in the form of a Target GiftCard or eGiftCard for Target.com. Target GiftCard refund tender is per our system interaction with PayPal systems. The disclaimer information is visible to our guest on Target.com help pages and on the checkout page when PayPal payment option is selected. I’m sorry if [redacted] didn’t see this information at checkout. While I’m not able to offer [redacted] the resolution she is looking for, I appreciate the time she has taken to share her feedback about our refund tender policies.I’ve documented her comments and will make them available to our Online Operations team. They’ll consider her feedback when making future decisions regarding our policies.I’m sorry, but I’m not able to process a refund back to [redacted]’s PayPal account and Target considers this matter closed.

Hello [redacted],   Thanks for contacting Target on behalf of our [redacted]. At this time we have no further resolution for the guest and we consider this matter closed.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

I am rejecting this response because:
Unfortunately, this still does not validate, or solve the issue at hand. As a major corporation, you would think after charging an account almost 30 days after the preorder was placed, that you would inform the buyer if their payment did not go through. If indeed the policy is as you state, I would hope that you would take into consideration the customer. This is strictly a moral and ethical issue at hand. If target wants to treat its customer this way, that is their choice. I sincerely disagree.

I am rejecting this response because:  I bought 35.15 in school supplies.  Not just the 2 items you listed.  I recieved the refund today for only .43 cents.   I never had a problem with Target until this past weekend I have had 3 issues with this order.

Thanks for contacting Target on behalf of our guest [redacted]. It looks like [redacted] has spent a lot of time pursuing a resolution for these orders and I’m sincerely sorry for any frustration we’ve caused her. In addition to the order concerns, it sounds like [redacted] also experienced a lack of...

care and support from our team members; I’m so sorry we’ve let her down. I’m happy to say that [redacted] has been fully refunded $11.40 for the wrong item she received in order [redacted]. In order to fully refund [redacted] for order [redacted], we’ll first need to receive back both items. One item has been successfully returned via UPS pickup [redacted]. UPS attempted to make a pickup for the second item twice via tracking [redacted]00, and they confirmed that the pickup attempt was refused by the recipient on 11/10. Because [redacted] still has the second item, I’m unable to issue a refund for order [redacted]. However, she may call us at ###-###-#### for a new pickup label if desired.Of course I understand completely that this hasn’t been an ideal experience and as gesture of goodwill we’ve issued her a 10$ GiftCard. Rest assured, we’ll work with our team members to provide feedback and ensure that all of our guests receive the kind of care and attention they deserve. I’d love to invite [redacted] back in the near future for the kind of online experience she deserves to have as a loyal REDcard guest. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,RachelTarget.com Executive Officeswww.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. The pricing Ms. [redacted] is quoting is the Target.com pricing. Besides having the set store selected Ms. [redacted] needs to verify...

location permissions in the App. We provided instructions of going to the account/name tab, select App settings, then location should be set to While Using or Always. Once this is complete Ms. [redacted] should see store pricing while in the stores and online pricing otherwise.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I understand that Mrs. [redacted] has had some disappointing experiences with us regarding a gliding nursery rocker that she ordered. I’m so thrilled for Mrs. [redacted] and her newborn, however, I completely understand what a...

difficult position we’ve put her in and I’m so sorry for her troubles. Mrs. [redacted]’s original order [redacted] contained a 15% discount and a second 10% discount. The total she was charged for that order was $228.65. When she received that order damaged, she placed a second order [redacted]. While she was able to take advantage of the same 10% discount on her new order, the 15% discount was no longer in effect and didn’t apply.  As a courtesy, our team member assisted her by issuing a GiftCard containing $41.99 on this order as a substitute for the 15% coupon. In addition, Mrs. [redacted] was also sent a $25 GiftCard on the damaged order as a gesture of goodwill. This means that Ms. [redacted] has received a total of $66.99 in GiftCards from Target for her ordering issues with this glider. Once she has returned the products and has been refunded $265.35 for order [redacted], she will have in hand a total of $332.34 including the GiftCard amount. The rocker in question is currently listed on Target.com at a price of $329.99. I’m happy to say that Mrs. [redacted] has already received her requested settlement of the difference between the price of the original chair and the current price, plus a little extra! After reviewing the item, it appears that the product is currently out of stock. However, we encourage Mrs. [redacted] to place a new order for the same chair or a similarly valued one using her GiftCards.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,  Rachel Target.com Executive Offices www.target.com

Initial Business Response /* (1000, 7, 2016/01/18) */
Hello [redacted],
Thanks for contacting Target on behalf of our guest [redacted]

Upon receipt of your contact, we reached our guest to address their concerns. We documented the information that Mr. [redacted] shared and sent a GiftCard to him as...

a goodwill gesture.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Amy
The Target Team
www.target.com
Initial Consumer Rebuttal /* (3000, 9, 2016/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I Have Not Received Anything from Target.
Final Business Response /* (4000, 15, 2016/01/28) */
Dear [redacted]

Thanks for contacting Target on behalf of our guest [redacted].
Our records indicated that two GiftCards had been sent to the address listed on the Revdex.com complaint. Mr. [redacted] contacted Target and updated his address on January 26th. We updated our files and resent his GiftCard.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].
Sincerely,

Amy
The Target Team
www.target.com
Final Consumer Response /* (2000, 17, 2016/02/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  After reviewing my account with Target.com, I have finally been refunded.  Why I was put through such hell, I'll never understand, but glad someone finally got their head out of their as and did what's right!  Target should really consider the people they have working with them as every single one of them was of no help, even after spending 5 hours on the phone that one day!  Target should be embarrassed to put any person through such shenanigans!  Lesson learned for me...don't trust Target, especially when holding a credit card with them.  They are too easy to rip you off if they can!  What a shame!

Hello, Thanks for contacting Target on behalf of our guest [redacted]. Target makes a conscientious effort to describe and display its products and services accurately on the site. Despite these efforts, a small number of items on the site may be mispriced, described inaccurately, or...

unavailable, and we may experience delays in updating information on the site and in our advertising on other sites. As a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. Target reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. This information can be found in Target’s Teams & Conditions.Pricing or typographical errors are excluded from Price Matching, per our Price Match Guarantee.As it turns out we aren't able to offer any other options for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Hello, Thank you for contacting us on behalf of [redacted].  Upon initial review, it appears that this guest submitted multiple orders utilizing the promotion under several different names and email addresses.  In order for us to complete this investigation, please provide us a...

list of all orders submitted on 12/4 for GiftCards.  This list should include all orders, regardless of the status of the GiftCard. Thanks,CaraGiftCard Operations

Thanks for contacting Target on behalf of our guest [redacted]
I can only imagine how frustrating it must have been when the previous team members advised her that her order was cancelled.
Once an order has been submitted, we are unable to change, modify, or even add to an order. We have...

this policy set in place because any interruptions with an order will delay the shipping process and we strive to get items to our guests as soon as possible.
I've followed up with the team members that she spoke with to provide coaching and ensure that this doesn't happen again.
I noticed that the items that she ordered have been delivered successfully. I'd be happy to help her place an order for the items that she wasn't able to add to this order.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Jenna
Target.com Executive Offices
www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks again for contacting Target through the Revdex.com concerning the Target App and usage. Because promotions and pricing can vary by store and online, we’ll always do our best to provide all information for merchandise in stores and on Target.com. I’m sorry for any disappointment with the Target App.   The app will show the store price for the item if the location permissions are enabled and you are in or near the store. If the permissions aren’t enabled the Target.com pricing will be displayed.   As a reminder if you’re seeing a store price and then add the item to your shopping cart, you will see the online price when viewing the same item in your shopping cart as it will then be considered an order.   I’ve forward your feedback concerning the Target App and the changes you would like to see to the appropriate team to help with future updates to the App. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   Sincerely,   Nancy The Target team www.target.com

I appreciate you reaching out to us regarding our guest [redacted]. Regarding order [redacted] for the cancelled Sims 4 game.   This item cancelled due to an inventory issue, I sincerely apologize that we weren’t able to get this game to the guest. I understand James’s frustration with the...

conflicting information that was provided by our team members, I have sent feedback to the team members leads so that they can provide further coaching. This is never the experience that we intend on providing for our guests, James’s experience has been documented and will be looked into by our internal teams.   The item is still out of stock at this time. However, I have sent a eGiftCard to the guests email so they can repurchase the item if we receive more inventory. At this time we don’t have any foreseen changes in availability.    As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Kami Target.com Guest Services www.target.com

I apologize if my response seemed scripted, as it wasn’t. The behavior that our team member displayed is unacceptable and we’re taking action to ensure that it doesn’t happen again. When charges go from an authorization hold to a posted charge, we send a notification to the bank advising them and it’s in the banks hands to release the hold. Authorization hold guidelines are set by the card issuing bank so she needs to follow up with her bank institution with any further questions and concerns regarding her authorization hold. I hope this information helps!JennaTarget.com Executive Officeswww.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We reviewed the eGiftCard could not be sent if the email address in the preorder didn’t match the email address entered at the time of...

activation. Our Target Mobile team has offered a good will gesture GiftCard. Mr. [redacted] will need to respond to Target Mobile for accepting the GiftCard.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I’m unable to determine who placed the order as it has the guest’s name and shipping information attached. If the guest’s personal information has been...

compromised he’ll need to contact his financial institution and local authorities. I advised the guest to delete any financial information from his Target.com account.

Initial Business Response /* (1000, 5, 2016/01/21) */
Thanks for contacting Target on behalf of our guest [redacted] and their experience regarding their glider chair that squeaks.
Target's return policy is that most unopened items in new condition and returned within 90 days will receive a...

refund or exchange. Target is unable to issue a refund or exchange for the chair since it is well past the 90 day return policy.
Any repair information can be provided by Newco International. Omar already has the manufacturer information.

As it turns out, Target isn't able to offer any more information for this situation and considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].