Target Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  After reviewing my account with Target.com, I have finally been refunded.  Why I was put through such hell, I'll never understand, but glad someone finally got their head out of their as and did what's right!  Target should really consider the people they have working with them as every single one of them was of no help, even after spending 5 hours on the phone that one day!  Target should be embarrassed to put any person through such shenanigans!  Lesson learned for me...don't trust Target, especially when holding a credit card with them.  They are too easy to rip you off if they can!  What a shame!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I am still dissatisfied with the whole ordeal, and the fact I have had credit tied up for no reason, not to mention that Target's reply they couldn't even put in the attention to detail to put the correct refund number, however I will accept them trying to make it up to me.Thank you.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We reviewed the eGiftCard could not be sent if the email address in the preorder didn’t match the email address entered at the time of...

activation. Our Target Mobile team has offered a good will gesture GiftCard. Mr. [redacted] will need to respond to Target Mobile for accepting the GiftCard.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I understand that Mrs. [redacted] has had some disappointing experiences with us regarding a gliding nursery rocker that she ordered. I’m so thrilled for Mrs. [redacted] and her newborn, however, I completely understand what a...

difficult position we’ve put her in and I’m so sorry for her troubles. Mrs. [redacted]’s original order [redacted] contained a 15% discount and a second 10% discount. The total she was charged for that order was $228.65. When she received that order damaged, she placed a second order [redacted]. While she was able to take advantage of the same 10% discount on her new order, the 15% discount was no longer in effect and didn’t apply.  As a courtesy, our team member assisted her by issuing a GiftCard containing $41.99 on this order as a substitute for the 15% coupon. In addition, Mrs. [redacted] was also sent a $25 GiftCard on the damaged order as a gesture of goodwill. This means that Ms. [redacted] has received a total of $66.99 in GiftCards from Target for her ordering issues with this glider. Once she has returned the products and has been refunded $265.35 for order [redacted], she will have in hand a total of $332.34 including the GiftCard amount. The rocker in question is currently listed on Target.com at a price of $329.99. I’m happy to say that Mrs. [redacted] has already received her requested settlement of the difference between the price of the original chair and the current price, plus a little extra! After reviewing the item, it appears that the product is currently out of stock. However, we encourage Mrs. [redacted] to place a new order for the same chair or a similarly valued one using her GiftCards.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,  Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. Our records show the guest wasn’t double charged; he’ll need to contact his financial institution regarding overdrafts or other inquiries. Target.com has no further resolution for this case and considers the matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I apologize if my response seemed scripted, as it wasn’t. The behavior that our team member displayed is unacceptable and we’re taking action to ensure that it doesn’t happen again. When charges go from an authorization hold to a posted charge, we send a notification to the bank advising them and it’s in the banks hands to release the hold. Authorization hold guidelines are set by the card issuing bank so she needs to follow up with her bank institution with any further questions and concerns regarding her authorization hold. I hope this information helps!JennaTarget.com Executive Officeswww.target.com

Hello, Thanks for contacting Target on behalf of our guest [redacted]. Target makes a conscientious effort to describe and display its products and services accurately on the site. Despite these efforts, a small number of items on the site may be mispriced, described inaccurately, or...

unavailable, and we may experience delays in updating information on the site and in our advertising on other sites. As a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. Target reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. This information can be found in Target’s Teams & Conditions.Pricing or typographical errors are excluded from Price Matching, per our Price Match Guarantee.As it turns out we aren't able to offer any other options for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 7, 2016/01/18) */
Hello [redacted],
Thanks for contacting Target on behalf of our guest [redacted]

Upon receipt of your contact, we reached our guest to address their concerns. We documented the information that Mr. [redacted] shared and sent a GiftCard to him as...

a goodwill gesture.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Amy
The Target Team
www.target.com
Initial Consumer Rebuttal /* (3000, 9, 2016/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I Have Not Received Anything from Target.
Final Business Response /* (4000, 15, 2016/01/28) */
Dear [redacted]

Thanks for contacting Target on behalf of our guest [redacted].
Our records indicated that two GiftCards had been sent to the address listed on the Revdex.com complaint. Mr. [redacted] contacted Target and updated his address on January 26th. We updated our files and resent his GiftCard.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].
Sincerely,

Amy
The Target Team
www.target.com
Final Consumer Response /* (2000, 17, 2016/02/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello [redacted],   Thanks for contacting Target on behalf of our [redacted]. At this time we have no further resolution for the guest and we consider this matter closed.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com    Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustrationor disappointment.   Coupons are a great way to save even more when shopping at Target. We do have some guidelines for coupon use. Target Store’s Leadership team members are empowered to make decisions to refuse, or limit the use of any coupon and/or the subsequent return for any reason, including if guests’ reoccurring behavior becomes disruptive or the items are deemed not to be for the purpose of using or gifting.   For any questions about Target’s full coupon policy please visit www.target.com/coupons.   We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   Sincerely,   Nancy The Target team www.target.com

Hi [redacted],Thank you for taking the time to share your additional thoughts about your experience. We’re sorry we aren't able to offer any other options for this situation. We are happy to research further if there is any new information or if law enforcement reaches out to us.We're always working to make Target better, so we appreciate your feedback and have shared it with leadership.Sincerely,JackieGiftCard Operations

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I’m unable to determine who placed the order as it has the guest’s name and shipping information attached. If the guest’s personal information has been...

compromised he’ll need to contact his financial institution and local authorities. I advised the guest to delete any financial information from his Target.com account.

Hello, Thank you for contacting us on behalf of [redacted].  Upon initial review, it appears that this guest submitted multiple orders utilizing the promotion under several different names and email addresses.  In order for us to complete this investigation, please provide us a...

list of all orders submitted on 12/4 for GiftCards.  This list should include all orders, regardless of the status of the GiftCard. Thanks,CaraGiftCard Operations

Thanks for contac[redacted] Target on behalf of our guest [redacted]. I’m very sorry to hear that three of their Target GiftCards were used without their permission. I can only imagine how frustrated and confused they must’ve been so I appreciate the time they took to bring this to my attention. I’ve...

reviewed the transaction information and have requested a replacement Target GiftCard be mailed to the guest for $233.09. The GiftCard will be shipped today and will arrive within 3-5 business days. UPS will attempt to deliver the package up to three times. If the guest isn’t available on the first attempt, UPS will come out two more times. Should the guest not be available on the third attempt the GiftCard will be returned to Target. When our guest contacted our GiftCard department they followed the correct policies. Target considers GiftCards to be like cash and can only be replaced if there is a remaining balance. Their GiftCards had been fully redeemed so there was nothing available to replace. To ensure that no one is able to access their Target.com account, I recommend that they reset their password. Also, it’s a good idea to use unique user names and passwords on each website where they’ve created an account. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I would like to apologize for any confusion that we’ve caused our guest once his orders were cancelled. After reviewing all four orders, I verified that every order was truly cancelled. Once an order is cancelled the payment...

hold is automatically voided. Meaning the pending authorization holds will be removed within 3-5 business depending on the payment method. With that being said, we’re unable to provide [redacted] with any refunds since no payments were received to Target.com. If our guest continues to have any additional concerns regarding the payment we’re advising him to contact his bank for further assistance. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target regarding the experience of our guest [redacted].   I’m currently in the process of researching the matter and I will provide a substantive response within a reasonable timeframe. I appreciate your patience, as well as that of [redacted].   If you...

have any immediate questions or concerns, please contact me at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:
There was no resolution made. It is wrong that Target (or any other business for that matter) can just decide to not honor their prices. Maybe if they were to be held accountable for their "mistakes" the people who make the mistakes would double check their work for accuracy. Now I have a child that is upset because he is not getting the game he thought he was getting. I found a deal, bought it, got confirmation, and then had to tell him nope, sorry. It is a very bad business practice. I now know that I can not trust target and will not shop there anymore. I can never know if what I am picking out will actually get to me because someone didn't do their job properly. Own up to your mistakes, Target.

Initial Business Response /* (1000, 5, 2016/01/21) */
Thanks for contacting Target on behalf of our guest [redacted] and their experience regarding their glider chair that squeaks.
Target's return policy is that most unopened items in new condition and returned within 90 days will receive a...

refund or exchange. Target is unable to issue a refund or exchange for the chair since it is well past the 90 day return policy.
Any repair information can be provided by Newco International. Omar already has the manufacturer information.

As it turns out, Target isn't able to offer any more information for this situation and considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Initial Business Response /* (1000, 5, 2015/07/06) */
Thanks for contacting Target on behalf of our guest [redacted].
Upon receipt of your contact, I reached our guest to address their concerns.
I have looked through my systems and I'm able to confirm that they indeed should have been...

refunded the original amount of $317.24 so I'm truly sorry for the inconvenience that this has caused them.
I am unable to change the previous refund amount of $253.89 so I had to process a manual refund of $63.35 back to their original form of payment. Please keep in mind that manual refunds may take up to 7-10 business days to reflect on their bank statement.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Jenna
Executive Contact Team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A $35 courtesy offer really isn't sufficient for the time I've wasted over this issue. I explained this several days ago to the Target Rep who called me over the phone.

Initial Business Response /* (1000, 5, 2016/01/05) */
Thanks for contacting Target on behalf of our guest [redacted].
I'm sorry to hear that our guest only received half of his order, which was only four frames that were delivered instead of eight frames. I'd be happy to provide him with a...

resolution.
Since a replacement had already requested for this order, I'm not able to send a replacement on top of a replacement but I'll be happy to issue a refund for the four frames that our guest didn't receive.
I've issue a refund of $21.06 and our guest will receive a Target eGiftCard via email for his refund because PayPal was used as the form payment for his order. Target eGiftCards can be used online or print off to be redeemed in store. The guest should receive the eGiftCard within 4-24 hours.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Initial Consumer Rebuttal /* (2000, 7, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a refund and that was what I asked for.