Target Corporation

Initial Business Response /* (1000, 5, 2015/07/14) */
Dear [redacted],

Thanks for contacting Target on behalf of our guest [redacted].

Included you will find our response to Ms. [redacted].

As always, we appreciate the assistance you provide us with our guests. If you have further questions,...

feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Amy
The Target Team
www.target.com


hello [redacted]

Thanks for contacting Target through the Revdex.com regarding your recent experience at our Southington Target store.

It's always appreciated when you save your receipts but we know that sometimes things happen. Without a receipt or proof of purchase through our store look up option we aren't able to assist with this return. The manufacturer may be able to assist with this concern.
While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns. I've documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they're providing the best possible service.

We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.

Sincerely,

Amy
The Target team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The stores policy states that items can be returned without a receipt.
Final Business Response /* (4000, 9, 2015/07/16) */
Thanks for contacting Target Corporation regarding the experience of our guest, [redacted]. Included, you will find our response to Ms. [redacted].
As always, we appreciate the assistance you provide us with our guests. If you have further questions or concerns, feel free to contact Target Guest Relations at (800) [redacted] regarding case number: [redacted].
Sincerely,
Nancy
Target Corporation
Dear [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent return experience.
We promise to attempt a return on every item purchased in our stores or on Target.com by scanning your receipt or packing slip, offering receipt look-up, or processing a non-receipted return or exchange using a valid government-issued photo ID.
With a valid receipt, packaging and accessories, we'll issue a full refund for most new, unused or defective items returned within 90 days of purchase. Some items have a modified return policy that is less than 90 days. For example, all electronics and entertainment items have a 30 day return policy. Please note the "return by" date listed under specific items on the packing slip or receipt. All gift cards, prepaid music, game and phone cards cannot be returned. For more questions about our return policy, visit www.target.com/returns.
We did send you an email asking for more information so that we could try to assist with a receipt lookup, however, we haven't received this information from you. As electronic items have a 30 day return policy, you may want to explore repair or warranty services with the manufacturer. Their contact information should be printed on the packaging.
Thanks for contacting us.
Sincerely,
Nancy
Target Corporation

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions.  As an accommodation, we are refunding the purchase amount...

on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.yes they did and I accepted their offerthanks

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com  Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience. Cartwheel offers are subject to expire early for a variety of reasons. The offer may have expired, is no longer valid, or the product is no longer available. See the Terms & Conditions at http://cartwheel.target.com/terms-n-conditions. Target has the right to remove or cancel offers from Cartwheel and your list, at any time and for any reason without notice. I know this has been a frustrating experience for you. While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments about the team member behavior and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they’re providing the best possible service. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyThe Target team www.target.com

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of any...

merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Thanks for contacting Target regarding the experience of our guest [redacted]. I’m currently in the process of researching the matter and I will provide a substantive response within a reasonable timeframe. I appreciate your patience.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. Our Stockton North store had the same item in stock and Ms. [redacted] was provided information for doing a same item exchange....

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Final Consumer Response /* (2000, 5, 2015/12/03) */
I finally received a response back today after numerous attempts. They are refunding my money. Thank you for your help.

Thanks so much for contacting Target on behalf of [redacted].   I apologize for the confusion but his order doesn’t qualify for the $20 Target GiftCard. The order total must be $100 after taxes and his didn’t meet that requirement. This was explained to [redacted] previously when a team member...

granted an exception to this policy on a similar order.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest KB Snow and their request to lower the price of their Target.com purchase.I understand that our guest is wanting a price adjustment on their order to $199.99 because a store in their area was advertising the same bundle for that price.  Our...

Price Match Policy specifically states, “Price matches and adjustments will not be allowed for prices from Thanksgiving Day through the end of the following week (11/24/2016-12/03/2016), whether offered by Target or a competitor.”  I also understand that the guest is questioning why the in store ads don’t state that the prices will be different in the store.  Our Price Match Policy also states, “We match Target.com prices on in-store purchases and in-store prices for Target.com purchases. In-store price matches from other Target stores are excluded.”  Our printed ads on the last page also state that “Pricing, promotions and availability may vary by location and at Target.com”.Because we are not price matching during this timeframe and we don’t price match store prices, I will not be able to lower the price or send a Target GiftCard for the difference in price to our guest.  Our complete Price Match Policy and its exclusions can be viewed by using this link:  http://help.target.com/help/subcategoryarticle?childcat=Price+Match+Guarantee&am...⇄ always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because: They offered no resolution to the problem. The problem they created for me has not been addressed nor do they even offer a solution to this matter. I don't think a resolution can be made when they are not willing to accept any fault for the situation they created for us the customers. I don't think I am being unreasonable in my statement. I can see their position as a company is to not do what they can to take care of the customer in a matter that they created from their response. They want you to use their online website but then come back and say its not accurate. that is a double standard. Even store employees tell you to use the online website to find the store closest to you with the item.

Thanks for contacting Target on behalf of our guest [redacted]   I can only imagine how frustrating it must have been when she noticed an extra charge one her bank card.   For her orders [redacted] and [redacted] she should have a total of 6 posted charges. They are as...

follows:   [redacted] Order total is $21.71 7/24 - $11.71 7/24 - $5.00 7/24 - $5.00   [redacted] Order total is $18.19 7/24 - $8.19 7/24 - $5.00 7/24 - $5.00   When an order is submitted, we place a temporary authorization hold in the amount of the order on the payment tender until the items ship or in this case, until the items are picked up from the store. When the items are shipped or picked up from the store, the charges will go from an authorization hold to a posted charge. There are instances where the guest might see the authorization hold and posted charge for the same order until the bank is able to reverse the authorization hold.   I have attached a photo of both invoices to show what she was charged for both orders to verify that she wasn’t over charged.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.  JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:
What's really sad is that the e-mail that I have right from Target.com after processing the request from return says that I have until 2/10/2016 to ensure that these items reach their warehouse. Which according to the tracking number provided, that says that the items were returned to their warehouse in Indianapolis, IN on 2/4/2016, means that these items were returned in the return period. I have attached that e-mail here. Further, if these items were not returned within the refund period, why haven't they shipped the items back. Also, I have tracking information that they did receive the merchandise. So what they have done with it is besides me. The tracking number was in the previous post made here.

Thanks for contacting Target on behalf of our guest [redacted].I’m sorry to hear about the frustration our guest experienced after realizing she wouldn’t be home to receive her online shipment. The reason we are unable to make changes after an order has been processed is because once...

submitted, they're immediately sent to our fulfillment center or local stores to be processed.After reviewing her order details, I confirmed the shipment has already arrived to her home on Friday 09/08/2017, around 1:45 pm. Since, our guest didn’t request a signature upon arrival, no one was required to be home during the time of delivery. I understand our guest isn’t happy with this particular process, and apologize for the disappointment this experience has caused.As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].  I attempted to contact our guest by phone and am currently waiting for a response. We’ll get back to you with our resolution as soon as we receive a response from our guest. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms.[redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)440-0680 and...

reference case number 13965445.   Sincerely,   Sonzaray The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience. I understand you recently purchased the display model of a VIZIO 50" Smart UHD 4K 120Hz TV at the Oak Lawn Target store. I see that a team member assisted you bring the TV to the front and while assisting you, you noticed a scratch on the TV. I truly apologize for the frustration and disappointment of this experience.  Since the TV was a floor model items and sold as is at a discounted rate and we would not be able to offer an additional discount. You can return the TV back to the Oak Lawn by July 6, 2016 for a full refund. Or you can reach out to the manufacturer to see if they can assist you further. You can give them a call at (888) 849-4623 or visit their website at http://www.vizio.com.   I have documented your experience with the team members at the Oak Lawn store and shared it with Store Leadership. We expect team members to behave in a professional and respectable manner. I never want our guest to have such a negative experience with team members so I truly apologize. Again I am sharing your experience with Store Leadership at the Oak Lawn Target so they can provide coaching to team members.   I know this has been a frustrating experience for you. While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they’re providing the best possible service.   We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   Sincerely,   Sonzaray The Target team www.target.com

I am rejecting this response because:
I want my money back. It does not make any sense that Target does not give back the money I paid. If the order can not be fulfilled, Target should issue a refund of my original payment.

Thanks for contacting the Target.com Executive Offices regarding our guest [redacted] and her concern regarding her recent Target.com purchase.I had the pleasure to speak with [redacted] last week regarding her concerns.  The item she purchased is an assortment item; this means that the guest...

will be sent one of the items pictured and there’s not a way to choose which one you receive.  I agree that the way this information is presented on our website is not clear.  I’ve asked for this to be corrected and the items are currently unpublished and cannot be purchased on Target.com while they’re being updated.The items are also available for purchase in our stores; this is the only way to choose which item you receive.  I’ve tried to locate the two additional figures she is wanting from her local Target but have been unsuccessful.  They have been a very popular seasonal item with our guests this year.  I’ll continue to try to locate the items for her in hopes that a new shipment is received.  In the meantime, I’ve issued her a $15.00 electronic GiftCard to invite her back for a better experience.I’d like to thank her for bringing this to our attention and will be sure to share it with our merchandising team.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

I am rejecting this response because:The business representatives keep saying that it is clearance price and they cannot match it. I am saying that I was in the process of buying said item on clearance and the price got changed when I bought it!Why offer me the item at clearance price but remove from clearance when I got to store or after I placed the order? I have no problem returning this item for its clearance version, as long as the business can guarantee I will get one for the said clearance price.To put into context, I did give up on a competitors promotion to go with Target Corp: The item is listed for $449 retail + 3 free accessories on dyson.com website: https://www.dyson.com/sticks/dyson-v8-absolute-nickel-iron.htmlI appreciate Target rep's vigilance of looking into my account and seeing my loyalty. Rest assured, this loyalty will be lost as I don't buy from businesses who bait-and-switch (display $299 clearance price on website but switch to $499 non-clearance when getting the order)

Thank you for contacting us on behalf of our guest [redacted]. I realize the importance of receiving a refund for items that isn’t in our guest possession. After reviewing both orders, I was pleased to see that both orders were fully refunded in November. One order was paid with PayPal and the...

other order was paid with a GiftCard. When our guest decided to return the items to our online return center her refund was provided in the form of an eGiftCard.Our return policy is visible for all guests who chooses to use PayPal as their payment method. While checking out a pop-up window will appear to inform our guests of their return options. Order - [redacted] $18.47 was provided in the form of an eGiftCard on 11/22, since she guest paid with a GiftCard. Order - [redacted] $25.49 was provided in the form of an eGiftCard on 11/15, since she guest paid with PayPal. I confirmed the eGiftCard for $18.47 wasn’t accepted, so I’ve closed it and resending a new one to her via email. Since the eGiftCard for the PayPal refund haven’t been used, I’ve decided to close it and refund the amount to her PayPal account. In the future if our guest would like a cash refund for items paid with PayPal she must return the unwanted items to her local Target. We appreciate the time and service that you provide for our guests. If you have any other questions or concerns contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com