Target Corporation

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted] and reference case number  [redacted].   Sincerely,   Nancy The Target Team www.target.com    Hello [redacted],   Again thanks for contacting Target through the Revdex.com regarding your recent experience requesting to apply a completion coupon discount to your Target.com order.     The items in your Target.com order didn’t qualify for the discount under the Target policy of completion coupon exclusions. Again I’m sorry for any disappointment.   Sincerely,   Nancy The Target team www.target.com

Initial Business Response /* (1000, 5, 2015/12/24) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
It looks like the Braun Series 7-797cc Men's Shaver the guest ordered is still...

available for $189.99 which is what the guest originally paid on Target.com. I advised the guest they can place the order or respond to my email and I'll call the guest and provide assistance with placing the order. I'll also honor any additional promotions the guest originally received.
I'm unable to place the order without the guest on the phone as we don't have the ability to enter their payment information. That information isn't stored in our systems for the guest's personal security. I advised the guest not to respond to this email with any of their financial information.
I show that the order was cancelled because it wasn't picked up within the timeframe set by Target.com, however the guest did state they didn't receive an email notification advising them of the timeframe. I've requested a $50.00 Target eGiftCard which can be used to re-order the Braun Series 7-797cc Men's Shaver.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

I am rejecting this response because:
After the refund you refunded the price match price. At time of refund the movie went up in price. They never considered that. I had to make so many calls and spoke to one agent on the phone who royally messed up the entire experience and spent an hour on the phone with that gentleman and noting got done. I had to waste so much of my time trying to get this resolved.  This is is time I can never get back and Target made a simple task very difficult over the course of over a week. They do not provided customer service only want the customers money.  They are very inconsiderate.

I am rejecting this response because:I tried contacting Pauline the Target employee who left me a message and email. I sent an email response to her, but never heard back. Here is that email: Mon 12/5/2016 10:09 AMTo:Target Guest Service ([email protected])Hello. Pauline. I appreciate you getting back to me. I am just not sure I want to deal with Target any longer. Your employees wasted hours of my time the other day and the so-called supervisor was a little sarcastic at times. I had to ask her to get out a calculator to do simple math. I had wanted those items, but if there were a reason I needed to return something, I do not want to have to go through the same mess dealing with uninformed Target employees. Plus, again, I feel like I was more knowledgeable about my order than your employees. They wasted my valuable time and what do I have to show for it - nothing, but an offer to give me the 15% discount that I should have already gotten when your online ordering system and employees messed up my order. I am not sure doing business with Target is worth me having to do so much work on my own for a service you claim you can provide and I am paying your to do.  Sincerely as I can be at this point,[redacted] II I am sorry, but I truly did not like having my personal time wasted basically doing the jobs of Target employees - esp. a supervisor and her boss who she claimed was there beside her during my 2 to 3 hour phone conversation including the time spent on the Target online chat feature. I should have been given what is being offered here on the day of the nightmare purchase, but I only got excuse after excuse from all the employees I spoke with including a supervisor and her boss who should have known better considering their positions. I, actually, had to ask this supervisor to get out a calculator to do simple math after she kept insisting I didn't have enough credit on my RedCard credit card. She kept making up excuse after excuse after each time I challenged her illogical answers as to why my order was cancelled and as to why she wasn't able to place the order again at that time. I was doing her job, but I wasn't being paid. I have been told to stay away from Target because Target Corporation is more concerned with social issues that their customers and I think I am seeing why I was told this after going through this experience. It is not right for businesses to waste their customers time and cause them such frustration. I might have understood more so when I had only talked to regular customer service employees with no real authority, but after the sorry treatment from a supervisor and her boss I am not satisfied with this offer. I can only imagine the stress and frustration I might experience again if I have to return any of the items I purchase. I am certain I do not want to go through that again. I am tired of businesses advertising there services and not living up to those promises and wasting my time and causing unnecessary stress and frustration. I think I am going to go a different route and contact a consumer news team to do a story on businesses like Target and their failures to live up to what they advertise they can do. Let's see how Target likes having to take more of their time to answer the questions I still have about how I was treated and why it took me having to contact the Revdex.com for help after talking to Target employees in positions that should have been able to correct Target's mistakes without taking so much of my personal time and creating unnecessary stress for me.

Initial Business Response /* (1000, 5, 2015/11/02) */
Thanks for contacting Target on behalf of our guest[redacted]. Upon receipt of your contact, I've reached our guest to address her concerns.
I'm sorry that our guest had to contact us multiple times regarding her two previous orders...

experience.
I understand the confusion caused when Target shipped her order in multiple shipments. After an order is submitted, Target searches for the items availability from different fulfillment centers then ships them out from the one that has the most inventory and/or closer to the destination address. Orders containing multiple items may arrive in one or more shipments because the items are being shipped from different fulfillment centers. That was the reason why her first order was delivered in four separate shipments.
I'm sorry for any inconvenience caused when her first order arrived with damaged packaging. Target strives to deliver the packages to our guest in their best undamaged condition but sometimes packages are damaged in transit. I also understand that our guest had only received three Downy bottles instead of four when the tracking information showed that there should be four of those in one shipment. I appreciate that she took the time to bring this to my attention, I've shared her feedback with our fulfillment centers to ensure missing items situation won't happen again in the future. I've also shared her damaged packaging experience with our carriers to help eliminate future shipping damages as much as possible.
I show that a replacement was requested for the three damaged Tide detergents on 10/14/2015 and it was delivered on 10/16/2015. There was also a replacement requested for the one missing Downy bottle on 10/17/2015 and it was also delivered on 10/21/2015. I'm happy to know that she has finally received all the items she ordered.
Regarding her second order for the pet bed, I'm sorry that it arrived with odors and it was ripped after she washed it. The records show that she contacted us on 10/23/2015 to report the issue and a Target team member had created a USPS pickup pre-paid label for her return with the return tracking number [redacted]. Pre-paid mailing labels could be sent via email but because our guest doesn't have a printer, a team member had requested the USPS label be mailed to her home address. Our guest called us back on 10/28/2015 and a UPS three pickup attempts pre-paid label was requested by another team member with the return tracking number [redacted]. I'm sorry that our guest felt she didn't receive the help that she needed with her return pickup request. If our team members created the pre-paid labels but didn't inform her of what happened, I apologize. I've shared the guest's feedback with their team leads for coaching opportunities.
I show that the guest contacted us again on 10/29/2015 and asked when UPS will come to pick up the pet bed. A team member informed her that the pickup was already set up and it should take about 3-4 days; I'm sorry that she was misinformed. When a UPS pickup request is processed, a UPS driver will come out to our guest's address the next business day with the label to pick up the return package. UPS will make three attempts and if she misses all three, UPS will return the label back to Target then she would have to contact us for another request.
Target team members are trained to provide the best possible service and I apologize this wasn't the case. Our team members realized that our guest didn't receive a great experience because of all the trouble she had with her shipments, so they sent her three eGiftcards for the inconvenience. One $25 eGiftcard was sent on 10/12/2015, $25 eGiftcard was sent on 10/14/2015 and a $5 eGiftcard was sent on 10/20/2015 to the email address on her orders. If she still hasn't received them, I'd be glad to resend them.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Sincerely,

Elenna
Target.com Executive Offices
www.target.com

I am rejecting this response because:The orders were paid by gift card [redacted], which originally have $2000 balance, now only $110.07 left on the card. I sincerely ask the merchant to look into the details of the transaction on this card and explain what is going on. Thank you.

Initial Business Response /* (1000, 5, 2016/01/14) */
Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact...

Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Harol
The Target Team
www.target.com
Hello [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience. I understand you tried to exchange two bikes at our Mooresville because they are defective.
We appreciate you bringing this matter to our attention because we work hard to make sure that your store experiences are pleasant and efficient.
I contacted our Mooresville Target Store and spoke with the Leader on Duty about your experience. They apologized for the disappointment but they can't process an exchange or return because of the condition of the items. We empower our store management to make the right decisions for our guests concerning returns and exchanges. I'd recommend you to contact the manufacturer for warranty or repair assistance.
The team member behavior that you mentioned is not a part of our guest services philosophy. Even when we cannot offer our guests the resolution they are requesting, we still expect our team members to conduct themselves in a friendly and professional manner. I will be sharing these details with our Mooresville Target Store Leadership Team for further review and action.
I know this has been a frustrating experience for you. While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns.
Thanks for writing. We appreciate this opportunity to review your experience.
Sincerely,

Harol
The Target Team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They had the bikes for two weeks and I called the manufacturer and they said the bikes were assembled in store at mooresville and it would be up to target to replace them the bikes were only dirty from being on a trailer for a 1000 miles from key west where we had our Christmas they have already scratched the bikes from strapping them to a pallet so I'm have been going to social media and wsoc news and having 5600 followers to contact corporate and the store I've spent 18000 dollars there last year and to be treated like this is appalling I will not give up until this is settled I was already told by Eric [redacted] the store team leader the he will make sure that I never get this settled and was laughed at by the store manager hunter that pinched his butt as they we're walking witch inappropriate but they didn't know I was behind them all I ever wanted was to get my kid and my wife a good Christmas and had no worries that target would make it good but I guess I will have to keep working to make it right
[redacted]
Was a very loyal customer
Final Business Response /* (4000, 9, 2016/01/17) */
Hello [redacted],
Thanks for contacting Target on behalf of our guest Mr. [redacted].
At this time we have no further resolution for the guest and we consider this matter closed.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].
Sincerely,
Amy
The Target Team

I am rejecting this response because: Target has placed $218.01 back into our bank account but still owes us $383.81. I have contacted Target numerous times about this discrepancy and they continue to tell me it is an issue with Chase Bank. When I contact Chase Bank they inform me that Target has not made any additional payments or attempted to make any additional payments to our bank account besides the $218.01 which was recently approved. Chase Bank has been willing to speak with Target representatives about this discrepancy on the phone in a 3-way call with myself but Target declines. It appears that Target needs to speak with Chase Bank about this issue and have the additional $383.81 we are due placed back into our bank account in the same manner that the $218.01 was placed back into the account. They have not resolve the problem and Pauline from Target has refused to work with us on this issue.

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I reviewed the guest’s order history and show her original order (9[redacted]229) was refunded in full. FedEx tracking shows her new order...

(13[redacted]8) was successfully delivered separately on 07/29 & 08/02/2016. Shipping and handling fees are applied to orders containing oversized or fragile merchandise. There wasn’t any damaged to the merchandise or delays with her delivery so she isn’t entitled to a refund for the shipping and handling she was charged, however I did request a $25.00 Target eGiftCard for your overall poor experience. Your eGiftCard will be sent to your email address in 4-24 hours. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your Target mobile experience. I’m sorry for any disappointment with your experience.   As we discussed on the phone the AT&T promotion may have appeared in Target advertising but it was not an exclusive REDcard offer. The iPhone 8 purchase made on November 19, 2017 had a 14 day from the sale date to return would have needed to be returned to take advantage of the Black Friday promotion.     While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments including your disappointment with guest service received and will make them available to our Target Mobile Leadership teams for further review so we can work to improve.   We always want to provide our guests with a positive experience and we appreciate the time you took to let us know about yours.   Sincerely,   Nancy The Target team www.target.com

Thanks for contacting Target on behalf of [redacted], (aka [redacted], [redacted], [redacted])  We’d like to inform you that the orders were flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, this guest used multiple email addresses and names to exceed the promotion limit of one per household.  Target reserves the right to prohibit purchases of any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them. After a complete review, we isolated 46 total attempts to purchase gift cards utilizing the limit one discount.  Of those 44 orders were fulfilled with 14 of the gift cards being flagged. The paid value of the 14 orders is $3780 (14 x $270).  We have reduced the refundable amount by $870, as your purchases exceeded the promotion maximum 29 times, and those cards were fully redeemed at their full value.  The result is replacements being issued totaling $2910.   As an accommodation, we are refunding the purchase amount on the impacted orders to replacement Target eGiftCards. These Target eGiftCards will be sent to the e-mail addresses associated with the orders.  Although these orders are being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.Sincerely,Target.com Guest Services www.target.com

Initial Business Response /* (1000, 5, 2015/08/13) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached out to our guest to address her concerns.
I've taken a look at her order and because a replacement order was created it prevents our...

system from automatically processing her refund when our Online Returns Center receives her item. Our Operations teams are aware of the technical issue and they are diligently working to resolve this problem. In the meantime, I've requested a manual refund of the full order amount back to her method of payment. She'll receive the refund within the next 10-14 business days.
I can only imagine the frustration of explaining her experience to multiple team members with multiple departments to try and resolve her order issue. Target strives to give our guests an effortless guest service experience, and I'm truly sorry it has taken a lot of her time and her efforts for her to receive her refund. I'm sending her a Target GiftCard to invite her back to Target.com for a much better experience.
I know this has been a disappointing experience for Meagan. While I'm not able to change what she's already experienced, her comments are important in helping us work toward making sure this doesn't happen again. I will provide coaching to our team members, and I've shared her comments directly with our senior leadership team.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (2000, 7, 2015/08/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This resolves my issue. I have now received my refund from Target as well as the gift card.

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear that his Disney gift card wasn’t delivered and he still hasn’t received a refund. This certainly isn’t the experience I’d like any of our guest’s to have and I’d be happy to provide a resolution. Upon tracking his...

order I show that on 3/16/16, FedEx indicated that they’d be returning the package to sender because of an incorrect address. It’s possible that the apartment number was cut off on the label or that the label was ineligible due to being damaged in shipping. In either case, FedEx was unable to decipher the address and the package was returned to Target. When he spoke with our GiftCard specialist on 03/25/16 a full refund was issued. Since he paid with a Target GiftCard, he was refunded in the form of a Target eGiftCard to his email address. The new GiftCard still has a full balance so he’ll want to check his junk/spam folder, but I’ve also resent the eGiftCard to him as well. Please keep in mind that the eGiftCard can be used on Target.com or printed to use in stores. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Thanks for contacting Target on behalf of our guest [redacted] and his issue with not being able to download his electronic game he purchased from Target.com.I'm so sorry for the issues that our guest is having and understand how disappointing it must be to not be able to play the game he...

purchased right away.  I've recently sent an email to him with his purchased software keys; this email will come from [email protected].   If he continues to have issues downloading the game, he will need to contact  the customer support team for the software at [redacted] or ###-###-####.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for reaching out to Target on behalf [redacted].   I have shared his experience with the appropriate team to look into further.   I was able process his refund of $36 back to his Visa Card and he should receive it shortly.   As always, I appreciate the assistance you...

provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Thanks so much for contacting Target on behalf of [redacted].   I can only imagine how disappointing it must’ve been when she didn’t receive either of her strollers.   Since she didn’t receive either stroller, I’d be happy to refund her. Since she paid with PayPal, our system will...

automatically refund her by a Target GiftCard but no worries; I’ll deactivate the GiftCard and process her refund through PayPal.   I personally understand how special preparing for a baby is so I went ahead and sent her a $25 Target eGiftCard to help purchase any last minute things they’ll need for their son.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Initial Business Response /* (1000, 6, 2016/02/25) */
Hello [redacted],
Thanks for contacting Target on behalf of our guest [redacted].
Upon receipt of your contact, I've called [redacted] to address her double charge concerns. I advised [redacted] that her second charge didn't settle in our payment system...

which means the charge should automatically be reverse from her account. I advised her that she would have to dispute the charge with her card issued bank.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Kathy
The Target Team
www.target.com

Initial Consumer Rebuttal /* (3000, 8, 2016/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again, the payment was most definitely processed, and I have the bank statements to prove this is 100% accurate. Also, NO charges from Target have been reversed, and my bank has clear instructions to notify me IF this were to happen. This is completely unacceptable, and Target is still responsible for refunding the money they STOLE from me.
To be clear, this matter is in no way resolved, and I do not accept the response. This is a low level, devious, and sickening practice that Target corporation seems to have embraced the last couple of years. Its interesting that the payment didn't settle in THEIR system. Maybe they need to look closer at the system.
Final Business Response /* (4000, 10, 2016/02/29) */
Hello [redacted],
Thank you for contacting us. I am sorry for any disappointment this situation might have caused you. If you haven't filed a dispute with your financial institution, please do so right away. Following this procedure will ensure you receive the quickest resolution.
At this time we aren't able to offer any other options for this situation and we consider this matter closed.
Thanks for writing.
Sincerely,
Harol
The Target team
www.target.com

Thanks for contacting Target on behalf of our guest [redacted].I’m so sorry to hear about the disappointment we’ve caused our guest after being informed her shipment wouldn’t arrive until after Christmas. This holiday season Target provided our guests with the option to receive selective items...

before Christmas. Due to the large increase in orders we were informed that there could be a possible delay with delivery. As a result, many of our guest received a triggered email informing them that their shipment could possibly be delayed. We understand shopping for the holidays can be a stressful time of the year and it was never our intention to add to this stress. After reviewing her shipment details, I was happy to confirm that two of her items did arrive on 12/23/2016. However, the third shipment didn’t arrive until Monday 12/27/2016.I recognized the frustration our guest encountered after being informed that her order couldn’t be cancelled. Target takes great pride in processing orders as quickly as possible for our guests, and the window of opportunity for modifications to an order is less than 30 minutes. Although, her order had not been placed on a delivery truck at the time of her call, the fulfillment process had already been initiated on her order, which precludes any of the changes she requested.If for some reason, these items are no longer needed the guest is more than welcome to return them back to Target.com or to her local Target. I know this hasn’t been the best online experience for our guest but I hope she’ll give us another chance to provide her with the service she deserves.As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Initial Business Response /* (1000, 10, 2016/01/22) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
I left a message for the guest advising that I received the complaint. Requested they call me back...

and left my direct phone number.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Initial Consumer Rebuttal /* (3000, 12, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1-28-16
MY COMPLAINT CLEARLY SAYS THIS:
Your Desired Resolution:
1. responses in writing 2 immediate fixing of credit card charged too early 3 explanation on "delay" on other item & 4. free product or gift card due to company errors
So why would a call be placed? I got no message & even if I did when the complaint says response in writing The company can not read
Put the response in writing!!
Final Business Response /* (4000, 14, 2016/01/29) */

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
For pre-orders Target.com request authorization hold through your financial institution for the funds needed to purchase the item. Every 7 days Target.com requests a re-authorization, these aren't charges as Target.com doesn't charge for an order until it ships. What the guest sees on her account are holds that will drop off once we ship the item to her. Further questions regarding holds or charges on her MasterCard account will need to be directed to her financial institution.
Target.com puts a monetary value on all merchandise including promotional GiftCards. The Star Wars: The Force Awakens (Blu-ray/DVD/Digital HD) comes with a promo $5.00 GiftCard; the price of the DVD is $19.99. Once we ship the DVD we'll deduct $5.00 from the total of the DVD and charge for the GiftCard so the guest will see multiple charges at that time that will add up to the listed price of the DVD on Target.com. ($19.99)
I checked the guest's order summary and order invoices and show one charge for $15.30 on 01/18/2016 for the Alice in Wonderland DVD. I tracked the delivery and show her local post office delivered the DVD on 01/23/2016. It's possible she received the email stating the order would be delayed in error, but my records show it was delivered within the estimated delivery date we provided.
The guest's pre-order is still intact and will ship on time.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Thanks for contacting on behalf of our guest [redacted] and her concerns regarding two items in her order that will be shipping after the Holidays.I understand that she has found two gifts that she is needing for the Holidays and is upset about the delay in their shipping.  The shipment...

for the two pillows is neither delayed nor on backorder.  When ordering the items our website states “to allow additional time for processing” and once the items are added to the cart it displays that the estimated delivery date is in January.  At this time, there is nothing that can be done to expedite the order and the estimated delivery date is 01/10/2017.I can request to cancel the items from her order but this is a request and not a guarantee.  She can also process the request herself by following the directions in this link:  http://help.target.com/help/targetguesthelparticledetail?articleId=ka4i0000000EE...⇄ know that she is stating that she has received one pillow and it was the wrong item.  Our system shows neither of the two pillows in her order have shipped.  If she has received a pillow that was not what she ordered, it was an error and she can go ahead and keep or donate the item.I understand how disappointing this news is for her especially when it takes so much time to find the perfect gift for someone.  I apologize that we’ve let her down and caused her additional time and frustration during this busy Holiday Season.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.