Target Corporation

Thanks for contacting Target on behalf of our guest [redacted] and his request to receive a refund for watches he didn’t receive.   I sincerely apologize for any disappointment this has caused him, but it appears as though this order was a mis-ship.  I’ve gone ahead and issued him a...

credit for the 2 space grey Apple Watches in the amount of $593.98.  The refund is being sent as an electronic Target GiftCard since the original tender was in the form of a GiftCard.  It is being shipped to the same email address of the order and it should be received by 8/11/2017.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Pauline Target.com Executive Offices www.target.com

I am rejecting this response because: Target has placed $218.01 back into our bank account but still owes us $383.81. I have contacted Target numerous times about this discrepancy and they continue to tell me it is an issue with Chase Bank. When I contact Chase Bank they inform me that Target has not made any additional payments or attempted to make any additional payments to our bank account besides the $218.01 which was recently approved. Chase Bank has been willing to speak with Target representatives about this discrepancy on the phone in a 3-way call with myself but Target declines. It appears that Target needs to speak with Chase Bank about this issue and have the additional $383.81 we are due placed back into our bank account in the same manner that the $218.01 was placed back into the account. They have not resolve the problem and Pauline from Target has refused to work with us on this issue.

Thanks for contacting Target on behalf of our guest [redacted] and his issue with not being able to download his electronic game he purchased from Target.com.I'm so sorry for the issues that our guest is having and understand how disappointing it must be to not be able to play the game he...

purchased right away.  I've recently sent an email to him with his purchased software keys; this email will come from [email protected].   If he continues to have issues downloading the game, he will need to contact  the customer support team for the software at [redacted] or ###-###-####.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I’m happy to say that Ms. [redacted] was contacted by the insurance company Asurion prior to the submission of her Revdex.com case on 2/27. Ms. [redacted] was contacted by Asurion on 2/24/2017 and a JSY was processed for her at that time. A check...

reimbursement was issued on 3/1/2017 and Ms. [redacted] was advised that the check would arrive within a 10 business day time frame. Ms. [redacted] was also contacted by Asurion again on 3/10/2017 to ensure that she was satisfied with the resolution she received. I’m so sorry that this has been Ms. [redacted]’s experience with us. I thank her for taking the time to reach out to us through the Revdex.com so that we could correct this situation for her, and I appreciate her patience and understanding. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I apologize that [redacted] didn’t receive all of his order and had issues with our customer service representatives when trying to get his items sent out again. I have looked into this order and it looks like the guest...

was already refunded $5.69 on 12/7/17 and $25.75 on 12/8/17. The remaining amount of $49.29 that has not been refunded was sent in a replacement order on 11/30/17. The tracking shows this package was delivered to the guest on 12/4/17. Since the guest still has not received these items, I have processed the final refund of $49.29 for the guest today. They should see this refund reflected on their card account within the next 14 business days. So the guest should have received their full refund for the original package that was damaged in transit for the total amount of $80.73. I have sent the guests experience and feedback to our internal teams to look into and put into consideration. We will also be following up with the team members the guest spoke and will provide coaching to prevent another situation like this from occurring againAs always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, JamieTarget.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted].I have great news! It looks like our team members were able to assist [redacted] with his requested price adjustment on 12/8. Since [redacted] paid for his order with GiftCards, he received two new GiftCards to his email address totaling the...

amount of his price adjustment. We sincerely appreciate [redacted] shopping with us and I can’t wait to invite him back in the near future for more great holiday deals.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. The promotion the guest referred to is currently active. During the holiday season Target.com’s merchandise is constantly changing due to the increased volume of shoppers on our website.  Certain electronic items such as the...

Apple iPad Air 2 are extremely popular and our buyers do their best to ensure we have enough inventory; this can prove to be a difficult task at times. At the time the guest placed the order for the iPad Air 2 Target.com showed that we were out of stock. The cycle of restocking had probably taken place but due to high sales volume our website didn’t update promptly. Our technical team is already aware of the issue and will continue to monitor the website for future errors. The current promotion includes iPad Air 2’s with different GB amounts which is reflected on the price. The current price range for the iPad air 2 is $299.99-$399.99 depending on the GB size. The guest can view our policy regarding site modification at the bottom of Target.com’s home page by clicking the terms and conditions tab and viewing the “modification & termination”. I was unable to locate the guest’s order using the order number and email address the guest provided ([redacted], [redacted]). As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Initial Business Response /* (1000, 5, 2015/11/25) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.
Target strives to provide excellent guest service and I'm sorry she feels this wasn't what she...

experienced. I will follow-up with the team member she spoke with and I will provide coaching to ensure this doesn't happen again.
One of her packages that contained the belted dress, crochet top, and coat were shipped by UPS. For a more convenient delivery, they handed her package to USPS for the final delivery. On 11/14 USPS lost track of her package so a team member resent the items. She was not charged for the second order so I apologize for any confusion that this may have caused her. Unfortunately the crochet top was cancelled from her replacement order because it became out of stock although I am happy to see that the new package was delivered on 11/23.
Her second package that contained the blouse was shipped by USPS. They attempted to deliver the item on 10/29 and left a notice on the door. On 10/30 they marked the item as undeliverable. This could be due to a number of reasons however they didn't provide the reason to Target. They returned her item to our return center which they then refunded her for because it was out of stock at the time. Since there is a high volume of orders, Target is unable to reach out to every guest about their order which is why she received a generated email regarding her return on 11/06.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Jenna
Target.com Executive Offices
www.target.com

Initial Business Response /* (1000, 5, 2015/08/13) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached out to our guest to address her concerns.
I've taken a look at her order and because a replacement order was created it prevents our...

system from automatically processing her refund when our Online Returns Center receives her item. Our Operations teams are aware of the technical issue and they are diligently working to resolve this problem. In the meantime, I've requested a manual refund of the full order amount back to her method of payment. She'll receive the refund within the next 10-14 business days.
I can only imagine the frustration of explaining her experience to multiple team members with multiple departments to try and resolve her order issue. Target strives to give our guests an effortless guest service experience, and I'm truly sorry it has taken a lot of her time and her efforts for her to receive her refund. I'm sending her a Target GiftCard to invite her back to Target.com for a much better experience.
I know this has been a disappointing experience for Meagan. While I'm not able to change what she's already experienced, her comments are important in helping us work toward making sure this doesn't happen again. I will provide coaching to our team members, and I've shared her comments directly with our senior leadership team.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (2000, 7, 2015/08/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This resolves my issue. I have now received my refund from Target as well as the gift card.

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I requested additional information so I can research the guest’s issue. Once I receive the information I’ll provide the resolution. As always, we...

appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I reviewed the guest’s order history and show her original order (9[redacted]229) was refunded in full. FedEx tracking shows her new order...

(13[redacted]8) was successfully delivered separately on 07/29 & 08/02/2016. Shipping and handling fees are applied to orders containing oversized or fragile merchandise. There wasn’t any damaged to the merchandise or delays with her delivery so she isn’t entitled to a refund for the shipping and handling she was charged, however I did request a $25.00 Target eGiftCard for your overall poor experience. Your eGiftCard will be sent to your email address in 4-24 hours. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:The orders were paid by gift card [redacted], which originally have $2000 balance, now only $110.07 left on the card. I sincerely ask the merchant to look into the details of the transaction on this card and explain what is going on. Thank you.

Thanks for contacting Target on behalf of our guest [redacted].   I was able to successfully refund the guest in the amount of $5.14 back to her Visa card and she should receive it within the next 5-7 business days. The remaining refund of $17.97 had to be processed separately back to...

her Visa card and she will receive it within the next 7-10 business days.   I also noticed that the $5 Target GiftCard that was sent to her on 01/21 still has a full balance on it. If she no longer has that GiftCard, I’d be happy to deactivate that GiftCard and resend it to her.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.  JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:After not receiving a response, I contacted them again on their social media page...  it is only when I made another attempt to shame them on Social Media that they actually cancelled the order for me.  I received a general auto email saying that they canceled the item, no apology, no call to say how they are sorry for the inconvenience, nothing!  Just that it was cancelled.  IT DID NOT SHIP, AND I WILL NOT BE GETTING THE ITEM AT NO CHARGE.  There was no delay in shipping, they didn't even have the item to sell!  They obtain it from another source and that is when it was "delayed"  There response is acting as if they did something to benefit me... when the only thing they did is cancel an order for an item they don't even sell!!!!!!!  They also are implying for the consumers to see that they shipped it and gave it to me for free, when in actuality they canceled it, did not charge me for something I never got!  THIS IS TOTALLY UNACCEPTABLE AND UNDER NO CIRCUMESTANCES DID THEY RESOLVE AN ISSUE, THEY JUST REMOVED THE ISSUE ALL TOGETHER AND NOW ARE LYING THAT THEY GAVE IT TO ME FOR FREE?  I am flabbergasted that a huge corporation would false advertise that they sell an item that they don't even have, give me this much trouble to cancel an item they don't even have then lie that they gave it to me for free!  What a joke!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted] and reference case number  [redacted].   Sincerely,   Nancy The Target Team www.target.com    Hello [redacted],   Again thanks for contacting Target through the Revdex.com regarding your recent experience requesting to apply a completion coupon discount to your Target.com order.     The items in your Target.com order didn’t qualify for the discount under the Target policy of completion coupon exclusions. Again I’m sorry for any disappointment.   Sincerely,   Nancy The Target team www.target.com

Thanks for contacting on behalf of our guest [redacted] and her concerns regarding two items in her order that will be shipping after the Holidays.I understand that she has found two gifts that she is needing for the Holidays and is upset about the delay in their shipping.  The shipment...

for the two pillows is neither delayed nor on backorder.  When ordering the items our website states “to allow additional time for processing” and once the items are added to the cart it displays that the estimated delivery date is in January.  At this time, there is nothing that can be done to expedite the order and the estimated delivery date is 01/10/2017.I can request to cancel the items from her order but this is a request and not a guarantee.  She can also process the request herself by following the directions in this link:  http://help.target.com/help/targetguesthelparticledetail?articleId=ka4i0000000EE...⇄ know that she is stating that she has received one pillow and it was the wrong item.  Our system shows neither of the two pillows in her order have shipped.  If she has received a pillow that was not what she ordered, it was an error and she can go ahead and keep or donate the item.I understand how disappointing this news is for her especially when it takes so much time to find the perfect gift for someone.  I apologize that we’ve let her down and caused her additional time and frustration during this busy Holiday Season.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].It sounds like Mr. [redacted] and his daughter were waiting for this birthday gift to arrive in great anticipation, but were upset to find that the package was undeliverable and was instead returned to our Returns Center by the shipper....

I’m so sorry for the disappointment.I’m happy to say that on 4/21, the GiftCard that Mr. [redacted] was issued as a refund for this order was closed out and the amount of $312.44 was issued directly to his PayPal account instead. In addition, Mr. [redacted] has also received a $50 GiftCard as a gesture of goodwill from our team members for his troubles.I encourage Mr. [redacted] to review our return and refund policies on Target.com, and to keep in mind for the future that any purchases made with PayPal which are returned will be refunded in the form of a GiftCard. These refund terms are stated during checkout, and I welcome Mr. [redacted] to view them at his convenience. We look forward to his future orders! As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,  Rachel Target.com Executive Offices www.target.com

I am rejecting this response because:
I am rejecting this response because:  Morgan from “Target.com Executive Offices” is Very Uninformed of the TRUE FACTS#1 …..  As stated in our original complaint, the Description when Purchased these 56 Qt Storage Tubs was “””Utility Storage Tubes And Totes – 2 Number of Pieces in Set - Multi-colored - Sterlite"””.  AFTER we ordered the Items (Seven SETS of 2 Each), we Received aConfirmation Email & a Shipping Email from Target.com CONFIRMING Both Times the DESCRIPTION we Ordered is What WeShould/Would be Receiving.After the Shipment was SHORTED 7 Tubs we Ordered, we found the Description on Target.com had been changed to """Utility Storage Tubs And Totes - Sterlite""", with someone removing the words """2 NUMBER OF PIECES IN SET - MULTI-COLORED""".  Also stated in Original Complaint, Target may have the “right” to change their website, but NOT AFTER WE ORDER & ARECHARGED FOR AN ITEM IN FULL.Morgan stated Target's ""website was incorrect.  The price of $4.00 was for one storage box and our webstite has been updated.""  Well if that is TRUE, then our Original Complaint STANDS AS THE TRUTH for the New "updated" Description is back to """UTILITY STORAGE TUBS AND TOTES PLASTIC - 2 NUMBER OF PIECES IN SET - MULTI-COLORED- STERLITE""", the SAME Description WE Ordered From.  Proof is ON Target.com http://www.target.com/p/utility-storage-tubs-and-totes-plastic-2-number-of-piece...⇄ found Linked through Our 2 Emails From Target.So By Morgan's OWN Admission, & her claim of an Updated Corrected Description, either Target CHEATED us of 7 Tubs, or they are Promoting False Advertising with the Description for these 56 Qt Tubs.  #2 .....Morgan has No Clue what this Tub cost on Target.com, or didn't Bother to Look.  When we Purchased these 7 Sets of 2 Tubs, the SALE Price was then $4.00, with a Promotion "Spend $25, Get $5 Off" which Ended Saturday.  This "$30 eGiftCard" she claims was sent will NOT Cover the COST of the 7 Tubs we were CHEATED out of.  The New Price is $4.99 EACH PLUS Shipping unless an order is $50 or More.

Thanks for contacting Target on behalf of our guest [redacted].[redacted] is correct, the original amount of her order was $64.31. Her order included 13 items with the addition of a free $10 promotional eGiftCard. During the time of pick up [redacted] was only able to purchase 12 of the 13 items, which totaled $51.09. The Ticonderoga Eraser would have been the 13th item, but it was cancelled from the order. Since the Ticonderoga Eraser was cancelled the overall total price dropped to $61.09.[redacted] was charged two separate amount, since there were two separate transactions. $51.09 was charged as one transaction, since all 12 items were picked up at the same time. $10.00 was charged separately, since the eGiftCard was shipped separately to her email address.Please keep in mind, promotional GiftCards don’t ship until the qualifying item has been purchased. Because free GiftCards are shipped separately, we need to assign a value to the item in order to ship it to our guests’. It may appear as though she’s being charged for the eGiftCard, but she received discounts on other items totaling the promotional value, which totaled $10.00.Because the items shipped separately, she noticed two separate authorizations on her payment method. With that being said, I know this isn't the resolution [redacted] was looking for and I sincerely apologize for any disappointment we’ve caused.  We're sorry there isn't more we can do for our guest but Target considers this matter closed as there are no other options.       As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)591-3869Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We apologized for the global issue that was occurring with having long verification times. It was explained new account credit...

checks are hard checks by the carrier. Verizon keeps the credit results alive for 14 days. If Ms. [redacted] returns to Verizon directly or another retailer after 14 days, Verizon would no longer have the results and run a hard credit check again.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com