Target Corporation

Hello,   [redacted]’s refund of $29.05 has been issued back to her PayPal account as of today. Her item was part of a promotion at the time of order for $25 off a toy purchase of $100 or more. As [redacted] spent over $100 on toys, her order was discounted 25$, and this discount was split among her 3 items. I have attached a screenshot of the invoice for her return. This will show the breakdown of charges, and that the refund was issued to a Target GiftCard on 2/16/2018. I do apologize for any frustration our policies have caused, and have shared [redacted]’s feedback with our leadership team.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, AmyTarget.com Executive Offices

Thanks for contacting Target on behalf of our guest [redacted]. I apologize for any frustration Ms. [redacted] experienced while trying to purchase bras online to pick up in our stores. Although her order was successfully placed, it contained products which weren’t on clearance but instead were...

mispriced due to a technical error. Per the terms and conditions of Target.com, if an item’s correct price is higher than our stated price, if the item is no longer available or if we determine that there were inaccuracies in our product information, we will cancel your order and notify you of such cancellation via email. More information on pricing errors can be found in the details of our Pricing Policy.I’m happy to say that Ms. [redacted] was never charged, and she is welcome to place a new order with us for any other items she might still need.As it turns out we aren't able to offer any other options for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].We appreciate his interest in shopping with us for the holidays and we understand his excitement to purchase a KitchenAid mixer from us at a promotional price of $199.99. I see that the KitchenAid® Classic 4.5 Qt Stand Mixer KSM75...

is currently in stock online.Our holiday season deals go fast, and inventory may run out quickly, both online and in stores. I’m happy to let Mr. [redacted] know that we will be replenishing inventory on select items throughout the holiday season, and we welcome him to check back online and at local Target stores for future inventory, as this promotional sale is still in effect.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.RachelTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2015/06/15) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
I educated the guest on Target.com's promotion policy. When the guest placed the order the promo...

item was out of stock. All promotions are limited quantity and first come first serve. The item is available in store but the promotion was only for a specific color which wasn't available in store. I spoke with the guest on the phone on0 6/11/2015. Target has no further resolution for this guest and considers the matter closed.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Hello [redacted],    Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached out to our store and researched the item in our inventory system. We do show that our guest did purchase the item on clearance, it was just not at the...

lower price in the store at the time of his purchase. When our products go on clearance, prices can vary from location to location. The response to Mr. [redacted] is below.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Terry The Target Team www.target.com       Hello [redacted],    Thanks for contacting Target through the Revdex.com regarding your purchase of the 4TB Seagate Hard drive you bought at the Greenville, SC Target store. I apologize for any disappointment you experienced   If a product is schedule to go on a clearance markdown, there are several price levels that can occur until the process is complete. Please know that clearance markdowns can vary from store to store and from stores to our website. It can depend on a number of factors as to when or if a product goes to the next markdown level and in some stores a product may reach the next level before another store. Based on the information you provided, I was able to locate your receipt in our system. Our research shows that when you purchased the Seagate hard drive it was at a clearance price level. That is why the price differed when you saw the price online and when the item was scanned by our stores point of sale system, they were at different clearance levels.   We can offer price adjustments when you purchase an item one week and it goes on sale the next week, however, our price adjustment policy does not include matching clearance prices. For more information about our policy see Price Match Guarantee.   I’m sorry for any disappointment, the reason the store was not able to offer a price match was due to the clearance pricing. We appreciate the time you have taken to share your experience with us.   Sincerely,   Terry The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached out to our guest to address his concerns. I was able to speak with him on the phone about the multiple charges he was seeing on his bank statement for his recent Target.com purchase. ...

There was an initial error with the charges when the promotional GiftCard shipped out but those were corrected.  This is why he saw multiple charges coded as "Share Journal Entry".I couldn't agree more that the way our free promotional GiftCards are sent is confusing and I do apologize for that.  Our system has to assign a value to the card that is shipped to our guests.  It may appear as though they're being charged for the GiftCard, but they'll also notice the qualifying item in their purchase is discounted totaling the promotional value of the GiftCard.  As it stands, the guest was charged the correct amount for his order and their is nothing to be adjusted.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because: the solution to the problem was acceptable however, I was supposed to get a refund within 5 business days. It has been over 7 business days and I have not seen a refund posted or pending. I have contacted the company via email and phone and received no return phone call. I no longer have possession of any product, and Target still has my money.

Thanks so much for contacting Target on behalf of [redacted].   I can only imagine how disappointed she was when she realized that the Lakeville Target store selected the wrong blanket for her baby shower gift.   I went ahead and created a return for the blanket that she didn’t...

receive and processed her refund of $16.06 back to her PayPal account. Since she paid with PayPal, our return system automatically sent the original refund by a Target GiftCard so I deactivated it in order to process the PayPal refund. She can learn more about returns with PayPal here.   Target doesn’t charge for items until they are picked up. Because her Friskies Wet Cat Food was cancelled from her order, she was never charged for it and no refund was needed. Target places an authorization hold on payment methods until items are picked up from the store or shipped to the guest so she was only seeing an authorization hold that was released at the time of cancelation.   I have shared her experience with the leadership team at the Lakeville Target store to provide coaching and ensure that this doesn’t happen again.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Revdex.com:Thank You for the clarification.  I have attached a screenshot of the advertisement on the webpage for review. Please make the terms more clear if this promotion is ran in the future.  From what I have been told by Target the promotion meant "guaranteed $100 trade in value for a working Xbox One".  I think saying that would be much more clear than saying "$100 free gift card when trading in an Xbox one".  Nowhere does the ad state you are giving up the normal trade in value, or that the trade in value would be $0.  It could have also stated "The gift card does not stack with normal trade in value", or "customers may choose the normal trade in value, or the $100 gift card, but not both".  In any case, thank you checking into it and contacting me. The gift card offer is also a nice gesture and I appreciate it.  However, I am still very frustrated with the experience since it involved multiple trips, phone calls, and I erased my Xbox before attempting to trade it in.

Thanks for contacting Target on behalf of our guest [redacted].I can’t wait for [redacted] to entertain friends and family with his new Target patio furniture! Promo codes entered during checkout automatically apply to any eligible items in the cart and I’m happy to say [redacted] received all...

the promotions his items qualified for. In addition, it looks like the delivery date for his umbrella is scheduled for 4/28 with FedEx tracking [redacted]. I look forward to [redacted] celebrating the summer in style!As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

I am rejecting this...

response because:
Target does not provide any meaningful response at this moment. I did not receive any calls from Target and as I mentioned in the original complaint, I was not able to take phone calls after 12/12 and I provided an email address for communication. I did not receive any emails from target regarding this issue either.

I am rejecting this response because:None of my resolution items were fulfilled dtarting with an apology and an accounting of balance at hand as well as an opportunity to speak with someone.  Target - you continue to prove that your leadership, culture and company are have evolved for the worse... BTW, I am male.... understand gender convictions before replying to emails.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Target supplied a refund and still decided to ship the item ordered. They have also noted to provide additional training to call center employees on how to handle this issue in the future.

Thanks for contacting the Target Executive Offices regarding the concerns of our guest [redacted].I can understand how disappointing it must have been for her to receive her order missing pieces, especially since she was wanting them for family photos.  Unfortunately, the Holiday Shipping...

deadline was December 20 and this also applied to replacement orders.  Although there’s no way for me to change the experience she had, I do sincerely apologize for the disappointment it has caused her.  I’ve sent her a $5.00 eGiftCard to invite her back for a better one.I also appreciate the time she took to share her comments and concern.  I’ll be sure to share them with our logistics team so we can continue to improve our internal processes.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Hello [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I spoke with Mr. [redacted] and apologized for the inconvenience and amount of time it took to resolve his complaint. I explained to Mr....

[redacted] there may have been an error made during his return. I have sendt Mr. [redacted] a GiftCard as reimbursement.  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number 14452446.  Sincerely, SonzarayThe Target teamwww.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com Dear [redacted], Thank you for contacting Target through the Revdex.com about your experience at our Sandusky, OH Target store. Please accept my apologies for any disappointment. The Target Mobile Black Friday $250 GiftCard offer was very popular with guests. As communicated in the advertisement there were limited quantities of each phone. I’m sorry for any disappointment but we aren’t able to honor the GiftCard promotion at this time. I have shared your experience with our Target Mobile leadership team for review. Thanks again for contacting us through the Revdex.com.  AmyTarget Corporationwww.target.com

Hello Mr.[redacted],Thank you for taking the time to share your additional thoughts about your experience. We’re sorry we aren't able to offer any other options for this situation. We are happy to research further if there is any new information, particularly the purchase receipt. We're always working to make Target better, so we appreciate your feedback and have shared it with leadership.Sincerely,TarrisGiftCard Operations

Thanks for contacting Target on behalf of our guest [redacted].   I apologize for the inconvenience Ms. [redacted] experienced when trying to receive the couch she purchased from us. Not all items qualified for our holiday shipping promotion. The couch Ms. [redacted] purchased has an additional...

processing time and was not eligible for our holiday shipping; the couch wouldn’t have been delivered on 12/23.   We don’t charge for our items until they ship; Ms. [redacted] is seeing a pending authorization hold, which falls off once an order is either shipped or cancelled. On 12/27 the couch was cancelled and the hold will fall off within the next the next couple days.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit...

purchases of any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them. As an accommodation, we are refunding the purchase amount of $270 on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions. Sincerely, Target GiftCard OperationsCase [redacted]

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   At this time we have no further resolution for the guest and we consider this matter closed.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com