Target Corporation

I am rejecting this response because:
Evidently whomever responded can't comprehend that I'm a MALE and not a FEMALE and do not appreciate being referred to as "HER"! With that said they did not address issues.1). I originally ordered 12 packs with the promotions of $20.00 off $100.00 and 4 free $10.00 gift cards my final cost for the 12 packs would have been less then $60.002). Target canceled order and decided to send me 3 packs of paper towels that I did not order as well as gift cards where they charged me for them.3). This company has not apologized for any of this.4). They stated they called but left no message or anyway for me to contact them without calling a call center where the people in some of country has about the same low/no customer service as the person that responded to this Revdex.com Complaint.5). Target did not explain why they charged me for gift cards that I did not order and were part of the promotion for what I had ordered and did not receive.

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear that [redacted] is having difficulties accessing her Target.com account and receiving emails from us. It’s clear that Mary’s a loyal guest with Target, and I’m sincerely sorry for any delays or frustration she’s...

experienced while trying to receive our communications and her free GiftCard with purchase. Although our team member assisted [redacted] on 1/6 by closing the original GiftCard and resending it to her preferred email address, that GiftCard cancelled due to a technical error. While this replacement GiftCard did cancel due to an error on our end, I’ve confirmed that the other communications we’ve sent to [redacted] at both of her email addresses were successfully delivered. Because some email carriers will block communication from retailers, I recommend that [redacted] add the following email addresses to her contacts: [email protected], [email protected], [email protected], [email protected], [email protected]. Adding these emails to her contact list should allow [redacted] to see our communications going forward. To assist [redacted] with her cancelled GiftCard, I’ve sent a physical GiftCard to the shipping address on her order, which should arrive in 7-10 business days through USPS. I’ve also increased the amount to $25 for our REDcard guest as a gesture of goodwill. I realize this hasn’t been an ideal experience for [redacted] and I’d love to invite her back in the near future for the kind of online experience she truly deserves as a Target guest. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Rachel Target.com Executive Offices www.target.com

I am rejecting this response because: it does not resolve anything, they have offered me what the store manager said in the end to return it. For the scratch in a tv that I purchased that was not scratched, for the trouble and hassel of the past few weeks, to being called a liar by staff compensation for my time and damage should be made.  Like I said I know an exchange is likely not possible but the store manager agreed to a discount or gift card which she should have kept her end of the bargain on.

Initial Business Response /* (1000, 5, 2016/03/07) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
I advised the guest that orders with multiple items are sometimes processed separately, it looks...

like this was the case with her order which was why only a portion of the order was cancelled. Target.com processes orders as quickly as possible so they ship to our guest in a timely fashion. When asking to have an order cancelled there is not a guarantee it will cancel, it's only a request.
I'm unable to issue a refund for the shipping cost as the items were successfully delivered. I advised the guest that if she purchase items on Target.com using a Target REDcard standard shipping is free.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Initial Consumer Rebuttal /* (3000, 7, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will let the Revdex.com know again I was told the order was canceled and the order showed up anyway. Also, you should know that two of the pillow cases were wrong. They say "the coolest kid in town" as opposed to "Messy hair don't care". This is one of the party favors for my daughter's 10 Birthday. What girl is going to want "coolest kid in town" versus "messy hair don't care". I had to go to Target to purchase 3 more including the one I canceled trying to cancel this order. So the $240 dollars would not have been a total waste. I don't think your decision was well thought-out. There are state and federal laws against exorbitant shipping charges. $240.00 shipping on a 3 lb package falls in this category. I will now call my state attorney general's office. Maybe they can assist me in this matter. Thank you.
Final Business Response /* (4000, 9, 2016/03/10) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
As I stated in my previous email, when a cancellation is requested for an order there is no guarantee it will cancel as we process them quickly so the order ships to our guests as soon as possible. Prior to submitting an order on Target.com you can view the total cost of and modify the order.
I advised the guest her order was successfully delivered using the delivery method she selected, because of this I'm unable to issue a refund for the cost of the shipping; however, if she received an incorrect item with her order she can return it to our return center and I can set up a replacement order or refund for those items. I advised the guest to respond to this email with the quantity and 8 digit item number of the incorrect item she received and I'll refund the cost of the shipping for those items.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted]

I am rejecting this response because:
To this very MOMENT they have NOT credited my VISA card ending in [redacted] for the items in question. The hold has been placed on my card since 12/30. The original amount was $22+. The amount for the towel was credited towards the purchase of the bra & panties that I bought the same day I picked up the towel. They told me 24-48 hours after the order is cancelled I would get a refund. They hold is $14.54 on my VISA. The website said ALL items were available for in-tore pick-up same day.  Maybe the confirmation email did only include the towel but I did not expect not to get the items later than Jan. 1, 2017.  If I had known I had to wait for the items to be shipped I would not have placed the order. The tracking information said the items were coming from DEPEW, NY which is a 45 minute drive from Niagara Falls, NY.  Why would I wait over a week for something to come from a 45 minute drive. SHAME ON TARGET!!!! ALL THIS MADNESS FOR $14.54!!!! Then the chat agent promised me a $5 gift card when I complained about my order taking over a week to come from a city 45 minutes away via UPS. I never got the gift card!!! At this point I just need to get my refund due of $14.54. My granddaughter got her Shopkin bra and panties. If she didn't love it so much I would take those back and buy elsewhere. I am so MAD over all the changes I've had to go through!!!!

Thanks so much for contacting Target on behalf of [redacted].   I can only imagine how upsetting it must’ve been when USPS was unable to deliver her package.   On 02/07 UPS handed [redacted]’s package to her local United Service Postal Service so that they could deliver it directly to her....

USPS attempted to deliver the package to her on 02/07, however, they didn’t leave the package at her shipping address due to having no secure location available. At this time, USPS doesn’t allow Target to make any changes to deliveries so our Team Members were unable to make any changes to the delivery.   Her package was successfully delivered on 02/14 by USPS so I’m unable refund her.   I’ve shared her experience with our shipping team so that they can look into this further.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted].  I can only imagine how frustrating it must have been when she never received her second subscription order of infant formula. Her second subscription order number [redacted] was placed on 07/03 but it didn’t ship until...

08/11 because it was out of stock. Since Target.com doesn’t charge for items until they ship, she wasn’t charged for the order until 08/09. UPS shipped it back to our return center but unfortunately they didn’t provide a reason to why it was shipped back. I finished processing her refund in the amount of $107.96 and she should receive it within 7-10 business days back to her MasterCard. I submitted a ticket to our technical team to look into why she never received an email with tracking information regarding her order. I’d be happy to follow up with her further if she would like an update when they get back to me.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. We sincerely apologize about the lack of service that Mr. [redacted] felt he received when trying to get a resolution for his stolen GiftCards. The security of our guests is our number one priority and we would never let someone into...

another guest’s account. We recommend that [redacted] changes his passwords to ensure this doesn’t happen again. As a onetime courtesy, we will be issuing a refund back to his Discover card in the amount of $10. This can take up to 14 business days to be received. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely, Morgan Target.com Executive Offices

I am rejecting this response because:
It isn't right and no one has researched.  I have also filed a complaint with the Attorney Generals Office and the Consumer Financial Protection Bureau.  I have over 100 people on my behalf that will attest to their practices.  Lastly Target should be expecting to be served with lawsuit papers any day now.  All they have to do is investigate the issue.  They haven't.  I don't want this case closed either.  I am also now considering this a race issue as well.  I hope that they research this issue.

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of...

any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order  [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com  Dear [redacted],  Thanks for contacting Target through the Revdex.com regarding your recent experience. I’m sorry to hear that the Texas Instrument – Nspire CX calculator wasn’t what you expected.  Target requires a valid receipt, dated within 30 days for electronics return or exchanges. However, Target offers an accommodation to help exchange items without a receipt using a valid form of ID, such as a driver's license. In this case the store offered an accommodation for you and would have allowed you to exchange your calculator for similar model. You declined. Because the calculator was purchased more than 60 days ago we aren’t able to assist with a return. I know this has been a frustrating experience for you. While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments and will make them available to our leadership team.  We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation

Revdex.com: Target fixed the charge after I filed this Revdex.com compliant and after I had to contact them three times. We appreciate your kind help in getting this matter resolved.  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2015/11/16) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.
Our guest wanted to express her concerns about problems she had with returning a rug to her...

local Target store from her first order. The guest was refunded for the rug. The guest states she left the rug item#1712350.

The guest stated she need to return a second rug that she purchased, but did not have an order number to reference the order so I could assist her. The guest states she did not receive her order confirmation. I attempted to search for the guest's second order based on the email address we have on file from previous orders, but was still not able to find the guest's order. Guest was upset and disconnected call while assisting her.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We reviewed Target’s price match policy and the exclusion of clearance pricing.   As always, we appreciate the assistance you...

provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target team www.target.com

Thank you for contacting Target on behalf of our guest [redacted]. I sincerely apologize for the inconvenience this experience has caused. I can only imagine the frustration our guest must have felt after finding out the shipment was delivered to the incorrect address. In most cases, once the...

tracking details is provided we’ll contact the shipping carrier to request a change of address.After the shipment was in transit, we were advised that the shipping address would be updated but after reading [redacted]’s concerns, I noticed that wasn’t the case. I realize our guest has been dealing with this issue for quite some time and I’m happy to provide a refund for the delivered shipment. The credit will post to the account within 3-5 business days. Since this item is currently out of stock we're unable to compensate the difference in price. Once the item becomes available on Target.com we'll be more than happy to adjust the price to match the Black Friday promotion. Since a return was requested the guest will receive an additional email asking them to return the shipment, please disregard that portion of the email. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

I am rejecting this response because:
Target offered free holiday shipping on certain items that were supposed to arrive by Saturday, December 23rd. All of the items I ordered was apart of that promotion. I even had to spend over an hour trying to get in contact with customer service because something in my cart was malfunctioning and not giving the correct shipping cost. Furthermore, the item arrived in time, but only ONE piece of a 3 piece set arrived. The replacement did not arrive until December 27th. I then went online to order another set of just regular pajamas and pick them up in store and after driving the 30 minutes to get there .... again, the wrong size was waiting for me. And they were out of my size. Again, leaving me with no ther options.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we partnered with our Extended Service Plan team. They’ve been in contact with [redacted] and are issuing him reimbursement for the defective TV. In addition we’ve sent a Target...

GiftCard to invite [redacted] back to Target for a better experience. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted]...

and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience using coupons. I’m sorry for any disappointment.   Here is some helpful information. The value of a coupon will be applied up to the reduced price of the item and any excess value will not be applied to the transaction total. For instance, if the item’s normal price is reduced, the coupon’s value will be adjusted accordingly. This may happen when multiple coupons or discounts (promotional GiftCard offers) are being used for the same item.   To see the Target coupon policy, please visit http://coupons.target.com/. There you’ll also find FAQs and can print coupons to use in stores and online.  We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   Sincerely,   Nancy The Target team www.target.com

Initial Business Response /* (1000, 5, 2016/02/17) */
Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact...

Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Harol
The Target Team
www.target.com
Hello [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience. I understand you tried to exchange a repackaged Fitbit Flex Wireless Activity and Sleep Tracker Wristband - Slate. However, our store team members wouldn't replace it with a new item.
We appreciate you bringing this to our attention. I contacted our O'Fallon Target store and a Leader on Duty explained that repackaged items cannot be exchanged for a brand new item because the item was sold "as is". However, our O'Fallon location will gladly accept returns. All Electronics and entertainment items must be returned within 30 days for a refund.
I know how frustrating it can be when an item doesn't work out, you may want to contact the manufacturer for warranty or repair assistance.
I know this has been a frustrating experience for you. While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns. I've documented your comments and will make them available to our leadership team.
Thanks for writing. We appreciate this opportunity to review your experience.
Sincerely,

Harol
The Target Team
www.target.com

Thanks for contacting Target on behalf of our guest [redacted] and his inquiry about his refund.   I understand that our guest is requesting a refund for his order in the amount of $5063.98 for an order he placed through Target.com on June 1, 2015 for two diamond rings.  In...

researching the case, I see that the guest was notified the return received at our online return center was missing the diamond rings, it contained only empty ring boxes and that we would not be able to process a refund until the rings were returned. Our team members had also advised him that he could file a claim through USPS, the carrier he chose to return his purchase through.  Target provides pre-paid labels should our guest decide to return an item.  These labels are provided free of charge but do not carry additional insurance protection.  This order was also eligible to be returned to a local store, another option that Target provides our guests. Since that time, Target teams spent several months working with American Express to help resolve the dispute that the guest filed with them.  All of the necessary information was provided so that they could complete their investigation. Ultimately, we will not be able to process a refund until the rings are returned.  We are however, willing to extend our return policy should our guest return the rings. We aren’t able to offer any additional options for this situation.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.