Target Corporation

I am rejecting this response because:
Target provided no clarification in their response on their false advertising concerning the promo code. I am attaching the applicable portion of their email with the promotion/promo code being advertised as well as the “Patio Umbrella” category being directly under that promo code header. Furthermore, I ordered two items. They shipped separately. The Target rep answering my question would have this informatikn readily available.  The umbrella that has been the item in question was NOT delivered on April 22nd, it was delivered May 1. So fortunately the delivery date was not as late as what Target’s email had indicated after I checked out. Therefore, that is no longer an issue. But I am unhappy about checking out indicating one (earlier) delivery date, then receiving a second email after I placed the order with a later date. Then, I ended up receiving the item in between those two dates.Photos are attached as reference of the Target email, and delivery confirmation.

I am rejecting this response because:
I did receive the phone call and price match guarantee finally, 5 days later on 12/08/2016. I immediately placed my order on Target.com and paid in full (order#[redacted]). I emailed my order # just as instructed and not 10 minutes later my order was completely canceled. I have the email receipt, the email I sent, also the cancellation email. I thought this might be a technical error and I called and left Mr. Jefferey Wood 2 voicemails regarding my cancelled order. I emailed several times and no response, so I called guest services as well on 12/14/2016 and I was told my order was cancelled because of limited stock and they could not reorder it for me. They original charge is still pending on my account and the item is still in stock for my order. There are 10 of these items in stock, my order for 7 should never have been cancelled. I have only been given false answers and no remedy to receiving my order. I would like my order shipped immediately, as I have already expressed to Target that this error with my order is affecting my family's food source and livelihood.TCIN [redacted]Shelter Logic Peak Greenhouses Quantity:7

I am rejecting this response because:
I placed an order on 4/28 which included a pre-order for the Beauty and the Beast Target Exclusive Blu-Ray/DVD Combo and included a free promotional $5.00 Gift Card. Target claims I was invoiced a total of $25.33 for the DVD, and the total invoice of $25.33 was broken into two separate charges because of the promotional Gift Card.   In order to apply value to a Gift Card, Target claims they reduced the value of the associated item less the amount of the Gift Card. In this case, the DVD is valued at $24.99 plus tax. Therefore, I was charged $20.33 for the DVD and then a second charge of $5 was made. $24.99 - $20.33 equals $4.66 NOT $5.00, the value of the gift card! This is not only confusing but DECEPTIVE. This seems to be a new practice for Target and until this is resolved to my satisfaction and complete understanding, I will not be shopping at Target.  I am going to review the charges for the last few months again. This still does NOT make sense.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].    Upon receipt of your contact, we reached our guest to address their concerns. While it is advised for extra safety to register any extended service plan after purchase at www.target.com/extended...

service or by calling toll-free ###-###-#### it isn't a requirement. We explained the Target stores would only be able to locate a purchased within 90 days of purchase date.   Mr. [redacted] was able to provide enough purchase information we were able to locate and provide a copy of the proof of purchase. Mr. [redacted] can now file a claim with our extended service plan team at www.target.com/extendedservice or by calling ###-###-#### for his TV.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

When an item is shipped out of Missouri, regardless of where it’s shipped to, the state of Missouri charges an extra tax fee. Missouri along with 11 other states have this tax law and Target along with other retailers are required to follow these tax laws.   When her order isn’t shipped from the 12 states that have this origin based tax law, its tax fee starts at 4.225%. However, if her order is shipped from one of the included states, the order is charged the 8.68% tax rate. Again, this is a tax fee coming from the state of Missouri, not Target.   The guest was charged correctly for taxes and no refund can be given.   Target considers this matter closed as there are no other options for this situation.  JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:
While it is good to know the company intends to evaluate its poor business practices in order to prevent future customers from having an experience like mine, unfortunately, this response does nothing to compensate for the time and resources that I lost as a direct result of Target's actions. I will continue to pursue this matter.

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear that our guest received a defective item and while attempting to return it they experienced difficulty with our site. Although our team members were able to assist in the mail-in refund for this item, the nature...

of our PayPal policy meant that this guest was refunded in the form of a GiftCard.Our policy is that payments made with PayPal will be refunded in the form of a GiftCard unless the items are returned in our stores. That being said, I completely understand that our guest made a good faith attempt to print the receipt necessary for an in-store return and was unable to due to site errors. As a courtesy to our guest I’ve cancelled the initial GiftCard that they received as a refund and have instead refunded them $69.80 back to their PayPal. The remaining $5 was initially paid with a Target GiftCard so I have reissued a new GiftCard for that amount to the guest’s email address.I appreciate the opportunity to make this right for our guest and I look forward to inviting them back for a better online experience in the near future.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 6, 2015/12/23) */
Thanks for contacting Target on behalf of our guest [redacted].
Orders are sent to the fulfillment center as soon as they are submitted, so to help ensure a faster delivery experience we're unable to modify or change orders after they are...

submitted. Since the fulfillment center receives a high influx of orders, we can't guarantee that an order can be cancelled after it's been submitted. I do see that the previous team member requested to cancel both orders, however our fulfillment center shipped both orders before they could get to the cancellation request. This is why the team member suggested that he refuses the delivery so that it will be sent back to our return center for a full refund.
On 11/20 the previous team member noted that the shipping information didn't show that the packages were refused for delivery, however FedEx didn't update his shipping information to 'Returning package to shipper' until 11/25 which is why the Target team member wasn't able to issue his refunds on 11/20.
I went ahead and created the returns for both orders and processed both refunds. He should receive both refunds within the next 3-5 business back to his Target REDcard. He can disregard any emails that he may receive advising him how to return the items as they are generated emails that I'm unable to stop.

I am sorry but no further compensation will be given at this time.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Jenna
Target.com Executive Offices
www.target.com
Initial Consumer Rebuttal /* (3000, 8, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Response fails to address the refund refusal on 12/21 after almost a month since the items were returned. Who should target redcard contact about finance charges associated with a these billings? I also do not believe ignoring the amount of effort spent on my part for this due to numerous target inefficiencies is acceptable.
Only apology given was not for the actual problem but merely when refusing compensation which I also take issue with.

Hello [redacted],   At this time we have no further resolution for the guest and we consider this matter closed.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number    Sincerely,   Nancy The Target Team www.target.com

I’m sorry to hear that [redacted] didn’t accept the $25 eGiftcard I offered. Target strives to provide a resolution that works both for our guest and our business. As I’ve mentioned in the previous response, when situations like damaged parts item received, Target would either replace the damaged parts or replace the whole new item for our guests at no additional cost if the parts aren’t available. Target normally offers a 10% discount on the item if our guest prefers to keep the item as is for minor damages.   I show that [redacted] paid $97.19 for the TV stand and $6.56 sales tax, which adding up to a total of $103.75. I sent a $25.00 eGiftCard to [redacted], which is the same as 26% discount on the item’s value and already exceeds Target discount guidelines.   I understand that [redacted] doesn’t want the $25.00 eGiftCard so I’ve went ahead and deactivated it. The eGiftCard is no longer usable. Target isn’t able to offer a 50% discount on the item and our guest is welcome to return it for a full refund.   I’ve initiated a return on the order for her convenience. [redacted] will receive a return confirmation email shortly and there will be link in that email with the instructions to print off a free pre-paid label to mail the TV stand back to our return center. A full refund will be process within 7-10 business days after we receive the item back. This item can be return at the store without requiring the item to be boxed up. [redacted] just needs to bring the item, its packing slip and her original form of payment to the store for a quick refund.   I’m sorry that I’m not able to process a 50% discount per her request. Target considers this matter closed because there are no other options for this situation.

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We reviewed his experience with the store and shared his feedback with the store leadership team. We are currently reviewing the...

self-check system. Mr. [redacted] accepted a small Target GiftCard as a goodwill gesture.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,     Amy Target Corporation www.target.com

Revdex.com:I've reviewed the response and got the corresponding refund. Thanks for help me contact them for my case. Though I'm not satisfied by their attitude and doubt that they are still passing their responsibility and not even apologize, this issue should have been resolved. That said, I would still give them negative review. But thanks again Revdex.com for help for my case.

Thank you for following up with us about the order for [redacted]. I have shared his feedback with our senior leadership team as we are trying to make thing right. I have looked at the tracking for the replacement order and the item is set for delivery today 12/28/17. This item was shipped directly from the vendor and was not available when the replacement order was sent to the vendor.I have sent this guest a $25 Target eGiftCard for his experience and frustration. We appreciate your help with getting this guest issues resolved. Have a great day!

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached partnered with our REDcard services team. They isolated the transaction and refunded the amount back to the guest’s method of payment. I notified Ms. [redacted] that the credit...

was provided.  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Thanks so much for reaching out on behalf of [redacted].   I understand that he contacted us several times to utilize the 20% off coupon he earned on the purchase of a new car seat. I apologize for any trouble that he encountered while trying to check out.   While I’m unable to offer the...

resolution of a free car seat, I’d be more than happy to apply a 25% discount to his order after it’s placed.   While checking out, Target.com lets guests use up to four Target GiftCards per order. If he’s still having troubles while checking out, I’d be glad to call him and help him place his order. Please keep in mind that I’m unable to help him place the order if he’s using a debit card along with the Target GiftCards.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I’m happy to say that Mrs. [redacted]’s order was placed on 6/5 and was delivered to her via UPS tracking number [redacted] on 6/8. Target doesn’t charge for orders until the items have shipped. What Mrs. [redacted] was seeing on...

her card at the time was an authorization hold. These holds are not charges and will drop off the method of payment in the event that the order is cancelled. The length of time it takes for funds to post back to the account once a hold has dropped is at the discretion of the card issuer and is not dictated by Target.I’m so glad that Mrs. [redacted] was able to receive her item in just 3 short business days, and I look forward to her future orders with us! As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 10, 2015/08/09) */
Thanks for contacting Target on behalf of our guest [redacted]. We've attempted to contact our Guest by email and are currently waiting for a response. We'll get back to you with our resolution as soon as we receive a response from our...

guest. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] using reference number [redacted].
Initial Consumer Rebuttal /* (3000, 12, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Target has not tried to contact me by e-mail.
Final Business Response /* (4000, 14, 2015/08/19) */
hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].

Upon receipt of your contact, we contacted our Replacement and Service Plans team for more information. We also reached our guest and requested more information. The Service Plan Team needs to know if the glass was broken or if the tablet stopped working. They needed more details on what broken meant. As of today, we have not heard back from our guest. This is what we found our about her service plan and options.

Ms. [redacted] has a two year replacement and service plan, which goes into effect once the manufacturer's warranty ends. If the manufacturer's warranty does not cover the issue, a request can be submitted to Target's Replacements and Service Plan team along with the manufacturer's case number. The warranty team will review the guests case and may be able to assist early.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

[redacted]
The Target Team
www.target.com

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hello [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent experience.

I sent you an email on August 13, 2015 requesting more information about your tablet. I have also followed up with Target's Replacement and Service team on your behalf.
The plan you have is a two year plan that begins once the manufacturers plan ends. If you would like assistance, from the Service Plan team, please submit a request including the manufacturer's case number and the details on what they do not cover. The Service Plan team will review your request and may be able to assist you further.
Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve.

Sincerely,

[redacted]
The Target team
www.target.com

Dear Maureen, Thanks for contacting Target on behalf of our guest [redacted]. We’ve attempted to contact Mr. [redacted] by phone and email multiple times and have not received a response. At this time we are closing this contact. Should Mr. [redacted] wish to get in touch with us he can contact...

Guest Relations at ###-###-#### with reference number [redacted]. As always, we appreciate the assistance you provide us with our guests.  Sincerely, Amy Target Corporationwww.target.com

Thanks for contacting Target on behalf of our guest [redacted] L. regarding her order that was not received.I’m sorry to hear that our guest didn’t received her order by the estimated arrival date we provided. We received her email at our Executive Offices and I’ve reviewed her case.I attempted to...

contact her by phone on 01/13/2018, but was unable to reach her. I left a voicemail message and also sent a follow up email to address her concerns.I’ve thoroughly researched and found that her order had shipped and a label was created for UPS to pick up on 12/31/2017, but there was no movement or updates on the package based on the UPS tracking information. We consider the order is lost in transit, so I provided the following options when I sent the follow up email to Nancy, but still haven’t received a response from her as of today, 01/16/2018.• An express replacement shipment that will be delivered within 1-2 business days at no additional cost to her• A full refund for the undelivered order.Since [redacted] disputed the charges to the Revdex.com in the amount of $57.21 for her undelivered order, I will assume she wants a refund and have processed a full refund back to her Target REDCard as of today 01/16/2018. [redacted] will see the refund post back to her form of payment within 5-7 business days.Our online store and physical stores are two different entities. We have different promotions for the merchandise we sell online and/or in stores, so it’s very common that our guests may sometimes see the same item with difference prices.I know this hasn’t been a great experience for our guest and I apologize for the inconvenience this has caused.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].   I can’t apologize enough that she received the wrong AC unit for the second time. I can only imagine how frustrated this has made her especially given the warmer weather in recent days. I’m happy to hear that she was able...

to find the item she was looking for and I hope she’s more comfortable.   Target has requested that UPS pick up the wrong unit from her and as of 12:00pm CST they haven’t arrived. They’ll be picking the item up today, Thursday July 14th, and once I can confirm they have the unit I’ll issue a refund back to the original form of payment. [redacted] paid with a $200 Target GiftCard and the remaining balance was charged to her Target REDcard.   When she logs in to “Mange my REDcard” section on Target.com it does say that Target can’t accept Target GiftCards as payment on an account. I’ve also confirmed this information with our REDcard department. As a result, Target isn’t able to issue the credits she’s requested.   I realize that I’m not able to provide the resolution she’s looking for, but Target considers this matter closed as there are no other options. A full refund will be issued to her original methods of payment. A new Target eGiftCard will be issued which can be used online or printed to be used in stores. The remaining funds will be credited to her Target REDcard. I’ve attached a copy of our refund policy.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.