Target Corporation

I am rejecting this response because:
So basically, no new information. A Target gift card evidently REQUIRES a little piece of paper otherwise it's useless plastic and Target keeps the $25. Nice.Here's what the Target rep had to say:1. The gift card was sold by a 3rd party which, according to what the rep was suggesting, implies that Target is 100% unaccountable (for a product intended for use at one of its own stores). The rep went further, even suggesting that Target sees no profits/benefits from gift cards sold at unaffiliated retailers. What nonsense.2. The gift card was "deactivated" which, the rep explained to me in about the first minute of the call, suggests that the card was stolen or ill-gotten. Yes, you read that correctly. So let's understand this logic, shall we? A customer goes out of his way to report a problem with a gift card to Target--and, in so doing, IDENTIFYING HIMSELF--then takes the time to file complaints on two separate services to seek a resolution. And all that to get a free $25? Are you kidding me? It's the PRINCIPLE of the matter, which is that outfits like Target sell things they won't honor by using ridiculous policies that put the burden on customers. When you put policy ahead of basic customer care, you will lose.Not only is the rep's insinuation insulting--that I stole this card--but it was uncalled for. So every customer calling in with a problem gift card is presumed to be a thief? Come again?For your information, this card was purchased in Arizona by a 78-year-old family friend who sends us a gift card each year for Christmas. She pays cash because she doesn't own credit cards or pay by check. Imagine that. Now she's out $25 for a gift we can't use and Target is lecturing me about policy.Guess which gift card she won't send for Christmas anymore.

I am rejecting this response because:
Target is aware of both their poor service and policy, but failed to do enough to resolve the matter. Not only did I spend nearly an hour on the phone with someone that was in no verbal position to communicate the English language clearly. I had to wait nearly 10 days for a refund and my request to replace the product was also denied.  Instead of half sincere apologies, maybe Target.com should thank me for the no interest loan. Either way, their incompetence has cost them a customer, a customer that shopped in their stores multiple times a week.

Initial Business Response /* (1000, 5, 2015/11/12) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address their concerns.
I understand that our guest's ship to store order was delayed and then cancelled. The order...

was cancelled due to a system error when the store didn't received the order within 10 days. Our technical teams are aware of the issue and working to correct it. I apologize for the frustration and disappointment this caused her.
The Bissel Steam Shot is still available to purchase for the same price and we now have free shipping. She can go ahead and place a new order and can ship to her home without any shipping costs. I know we didn't meet her expectations this time but I hope she'll give us another chance.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Thanks for reaching out to Target on behalf of [redacted].   The guest is correct and she was charged incorrectly. I can only imagine how upsetting this must’ve been.   Although we don’t charge for the promotional Target GiftCard that she received, we do break up charges by the amount of...

the GiftCard. Her invoices should have broken down to $132.99 and $20.00, totaling to $152.99. It looks like her item didn’t fully discount down to $159.99 so I’m sorry for the confusion that this has caused.   I went ahead and processed a $40 refund back to her Target Debit Card to cover the difference and for the inconvenience. She should see those funds available within the next 3-5 business days.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. There was a pricing error on Target.com for the Philips Norelco Beard Trimmer 1000 (order [redacted]).  This was also the case with the Phillips Norelco...

Shaver 5600 (order [redacted]).  Target.com caught that error prior to the order processing and cancelled the order before the guest was charged. When a guest places an order on Target.com for in-store pick up the sale actually goes to the specific store selected. If there is a pricing error the store manager makes the final decisions regarding the sale. Target may at any time modify or discontinue any part of the site; in this case we removed the item(s) from Target.com until the errors were corrected. The guest can view our policy on site “modifications and terminations” at the bottom of Target.com’s home page under “terms & conditions”. I issued a refund for the trimmer which will post to the guest’s Target REDcard in 4-7 business days. I also show a Target eGiftCard was issued for their poor experience.

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   At this time we have no further resolution for the guest and we consider this matter closed.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I’m sorry to hear that [redacted]’s order was charged sales tax when the order was submitted during the tax-free holiday weekend. I’d more than happy to provide our guest with more information.   For the state of Ohio, tax-free...

status offered for clothing-$75.00 or less per item (excluding accessories and protective or recreational equipment); school supplies-$20.00 or less per item; school instructional material-$20.00 or less per item.   I show that [redacted]’s order [redacted] contains two items that are non-school supplies nor clothing related items. They are the Aveeno facial moisturizer creams, which sales tax was charged for a total $2.14. There are two other items that weren’t clarify by the state Ohio that they should be tax exempt during the tax-free weekend. They are the up&up Dry Erase 5 CT Black and the Expo Dry Erase Marker Black and were charged sales tax for a total of $1.03.   I’ve processed a refund of $1.03 for the up & up Dry Erese 5 CT and Expo Dry Erase Marker because they are considered as school supplies. Because [redacted] paid the order with Target GiftCards, she’ll be receiving a fund as a Target eGiftCard at her email address on the order within 4-24 hours. Target eGiftCards are usable online or simply print them off to redeem in stores.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Initial Business Response /* (1000, 5, 2015/10/22) */
hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].

Upon receipt of your contact, we reached our guest to address their concerns via email. We have let our guest know that our price match exclusions are...

provided for our guests on our website. Please see our response to our guest down below.

At this time we have no further resolution for the guest and we consider this matter closed.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Nancy
The Target Team
www.target.com
hello [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent experience. I understand one of our Target stores was unable to price match an item for you off of our website on Sunday October 18th. Please accept my sincere apology for any frustration and inconvenience.

All Pricing and Typographical Errors are clearly called out in our Price Match Exclusions. Our exclusions sited: pricing or typographical errors, limited time or quantity offers, daily deals, coupon offers, credit card offers, gift card offers, financing, service offers, bundled offers, sales tax promotions, free items, rebates or mail-in offers.

I know this has been a frustrating experience for you. While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns. I've documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they're providing the best possible service.

We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.


Sincerely,

Nancy
The Target team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was in the store hours before it there was any memos flowing around saying not to honor the PM price on this item, in your policy it says that YOU PRICE MATCH, it doesn't say "We will not price match if the price is below $200 ++ under the selling price"...you guys did not honor your policy. I would be ok with the response if I was in the store and the manager already had memo not to pm this item, but I was in the store before she received anything and before anything was sent out.

Initial Business Response /* (1000, 5, 2015/12/29) */
Thanks for contacting Target on behalf of our guest [redacted].
The guest wasn't charged for their order which is why their funds on their Target GiftCards are still available.
If the guest did pick up the iPad from the Tomball...

Parkway Target Store, I will follow up with the store manager and ensure that they are following policy and procedure with verifying that our guests are being charged for the items that they are picking up.
I'm sorry but no further compensation will be given at this time.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Jenna
Target.com Executive Offices
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Target, your response is discourteous and does not address my issue. Please spend more time investigating the issue and respond to my complaint as I don't want to waste time going back and forth. If you don't treat this issue with the rigor it deserves, I will contact media to help bring more visibility to how your LIFO order processing leaves customers at risk.
I placed 2 separate orders for the iPads for the advertised price. Despite accepting both orders, I received cancellation for one of them.
Again... I ordered the same item in both orders... why would Target choose to cancel the 1st order with egiftcards due to availability but fulfill the 2nd order placed an hour after the 1st? This is my main concern - this processing issue within their stores/systems needs to be addressed immediately to eliminate risk to other customers. Not following FIFO opens door for Fraud because it would leave customers thinking their gift cards were applied and accepted as normal tendency and logic is to apply egiftcards in sequential orders.
Three further issues:
1) I never received order confirmation from your servers - must have been down due to high activity.
2) My orders don't show up in target account or when I try to manually check on website
3)Lastly, store manager (Adolf) did not offer any rain-check or formal means of making up for the inventory mistake - I lost out on other opportunities thinking Target would fulfill orders on items they show in-stock.
Final Business Response /* (4000, 9, 2016/01/06) */
My previous response was addressing the order number that the guest provided along with their GiftCards not being charged accordingly. I was unaware that there was further issues as I was not given that information.
The store received both of their orders but only had enough to fulfill one of them. When the store had one of their orders fulfilled, they had to cancel one of them and the store team member selected the first order.
With promotions like this, they are while quantities last only which is why the store was unable to honor a rain check for the given discount.
I also show that our email communications were delivered successfully to the email address that the guest provided for both orders. For the order that was placed and picked up we sent the following:
the 'Ready For Pick Up' email was delivered on 11/30/2015 at 05:35:58
the 'Picked Up' email was delivered on 11/30/2015 at 15:37:32
the 'Rate Your Review' was delivered on 12/10/2015 at 16:21:06
If the guest isn't seeing our emails, I suggest that they check their junk/spam folder as they are sometimes sorted into the wrong folder.
Both orders that were placed under an anonymous guest which means the guest was not signed into their Target.com shopping account when they submitted their orders. In order for orders to show in their account, they have to be signed into their account while placing the order. I am sorry for any confusion that this caused.
I recognize there are many options on where you can shop, and that's why I truly appreciate that you chose to shop with Target. I understand my apologies may not completely eliminate your frustration, but I hope you'll give us another chance and continue shopping with us.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Jenna
Target.com Executive Offices
www.target.com

Initial Business Response /* (1000, 5, 2015/11/05) */
hello,
Thanks for contacting Target on behalf of our guest [redacted].
Included you will find our response to [redacted].
As always, we appreciate the assistance you provide us with our guests. If you have further questions,...

feel free to contact Target at (800)440-0680 and reference case number [redacted].

Sincerely,

Danyelle
The Target Team
www.target.com
hello [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience you experienced.
If you haven't filed a dispute with your financial institution, please do so right away. Instructions for filing a dispute can be found on the back of your account statement. Following this procedure will ensure you receive the quickest resolution. In most instances, they will issue a temporary credit to your account while they are investigating the error.
There are two federal regulations that protect consumers from errors on their accounts: Federal Regulation E, which applies to debit card transactions; and Federal Regulation Z, which applies to credit card transactions. Under these regulations, the financial institution is required to investigate the alleged error and to make the necessary correction to your account.
Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve.
Sincerely,

Danyelle
The Target Team
www.target.com

Thanks for contacting Target on behalf of our guest [redacted].  We reached our guest to address their concerns and requested a replacement Target GiftCard be mailed to her mother for $42.53. The GiftCard will be shipped today and should arrive within 7-10 business days via US Mail. ...

 As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target GiftCards at ###-###-#### and reference case number [redacted].Sincerely, JackieGiftCard Operations

Thanks for contacting Target on behalf of our guest [redacted]. It's disappointing to reading the difficult time our guest endured because her items wasn’t shipped correctly. Shopping during the holidays can be a busy and somewhat stressful process, but I cannot apologize enough for...

the service we’ve provided. I understand she's been patiently waiting on her replacement, especially, since the items were paid for. After partner with FedEx, I confirmed the shipment was delivered on 12/11 opposed to 12/08. Even though, I’m unable to take back what she’s already encountered I'm sending [redacted] a $20 eGiftCard to invite her back for a better experience. I hope she can accept the gesture of good faith and give us another chance to provide the service and expects and deserves. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted] regarding the difficulty she had placing a Target.com order through her wedding registry. I apologize that she felt we gave up on her and wouldn’t help her place an order. That certainly isn’t how we want any of our guests to feel.I...

was able to work with our technical support team who was able to locate an error in the checkout process and correct it. I just got off the phone with [redacted] and confirmed that she was able to successfully place her registry order using her completion coupon.I’d like to thank her for spending the time to talk to me today regarding her experience and for trusting us with her registry needs.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. The guest was issued a $200.00 Target eGiftCard on the iPad order in question ([redacted]) on 10/07/2016. The email address attached to the original order was [redacted] but the email address the guest had the Target eGiftCard emailed to is [redacted]. The GiftCard order number [redacted] has the same guest information as the order in question for the iPad. The GiftCard was used multiple times between 10/10-10/13/2016 and has a zero balance. -Order 9[redacted]841 -$16.33 on GiftCard ending in last 4 digits ([redacted]) on 10/12/16 -Email address attached to order [redacted]   -Order [redacted]9579-$183.67 on GiftCard ending in last 4 digits ([redacted]) on 10/13/16 -Email address attached to order [redacted] If the guest feels they were a victim of fraud or theft they’ll need to contact their local authorities. Target.com has no further resolution for this issue and considers the matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:
Nancy, Thanks for your reply.  Out of all the companies I expected to encounter a problem with updating my email address (financial institutions, credit card companies, Apple, Amazon, etc. – I never imagined Target.com would be on that list.  The best part of all of this is that every single other company I have a login with allowed me to update my email address – Target.com is literally the one exception.   So just to confirm, you did check with your IT Team and this cannot be done at all?  Does this mean I get to lose the following then: order history, cartwheel open spots, cartwheel savings, saved addresses, saved payments, etc.?  Please confirm this.  I talked to a local store leader this past Sunday when visiting and he even made the comment that not being able to change my email address didn’t make any sense.   Why can I change my email address with Target Red Card but not with Target.com?  Can you please provide me the phone number to cancel my Target Red Card?  I’ve been a cardholder since 2007 – sadly, after this experience and the amount of effort I’ve put forward trying to accomplish something so simple through phone, chat, email and now a Revdex.com complaint with no real care or help offered by anyone and generic two sentence replies, I don’t think I’ll be making it to year 10 as a cardholder.     Regards, [redacted]

Thanks for contacting Target on behalf of our guest [redacted]. I’m, sorry to hear about the amount of time our guest took attempting to replace her order. Our team members are empowered to assist our guests with the best of their abilities. Target has two separate inventory trackers for Target.com....

Most items are available for new orders because we want the opportunity for every guest to purchase the items, if needed. We try our best to keep additional inventory for replacement. When [redacted] called to inform us of the missing parts, we confirmed there wasn’t any more inventory for the R & D Metal Marquee Letters. These particular items are being discontinued until further notice. As a result, our guest was fully refunded on 08/27/2017 in the amount of $20.00 back to her Visa Card. I realize this isn’t the resolution our guest was seeking, but I appreciate the time she has taken to share her online experience. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I’m sincerely sorry for any inconvenience or delay [redacted] has experienced with her refund. I know this whole order has been a difficult and frustrating journey for her and it’s clear we’ve let her down.   Due to a rare...

technical issue, [redacted]’s refund required manual processing outside of our systems. Although this process can take more time than a standard refund due to its manual nature, I’m happy to say that [redacted]’s card-issuing bank has confirmed receipt of the refund. [redacted] can expect to see the refund amount post back to her account within the standard timeframe of her bank; if she has any questions or concerns, please advise her to contact her card-issuing bank for follow up.   I realize that this was [redacted]’s first order with us and I know we didn’t get it right this time. As a gesture of goodwill, I’ve issued a $15 GiftCard to [redacted]’s email address. I’d love to invite her back in the near future for the kind of online experience she truly deserves as a Target guest.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,   Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted].I realize the outcome of reordering the Buffets didn't go according to plan, especially, since the items arrived damaged for the second time. Mr. [redacted] and I was able to speak over the phone on 02/07/2017 and came up with a more suitable resolution. After locating the exact item at one of our local Target stores, [redacted] was able to exchange the damaged Buffets for new ones. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Services

Thanks for contacting Target on behalf of our guest [redacted] S [redacted].  I can absolutely understand where [redacted] is coming from and I appreciate her insight into how the information included on this banner could be misunderstood. I’ve submitted [redacted]’s feedback to our technical teams and we’ll work to provide more clarity on GiftCard restrictions for our guests going forward. I sincerely appreciate [redacted] taking the time to share her voice with us and her experience will help us take steps toward future growth.Because [redacted]’s desired items are ineligible to be purchased with GiftCards, it’s not systematically possible to provide the resolution she’s seeking. Although I’m unable to provide [redacted] with any other options regarding ordering these items with GiftCards or refunding her third party purchase, I want to thank her for her feedback and the time she’s taken to share this experience with us. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because:Business has failed to make up for the loss we had undergone for the physical damaged TV we got from them. They keep mentioning that I can return the TV or can contact the manufacturer. I have told them many times and still mentioning that neither its possible to return the TV as my parents who are senior citizen are using it and also due to their location, they cant return it and we have tried contacting the manufacturer too but since its a physical damage , they are unable to help too. I even suggested the business to compensate me in form of gift card if they cant refund back to my credit card but target has rejected that too. I didnt expect target to be such unprofessional.