Target Corporation

Thanks for contacting Target on behalf of our guest M [redacted].  I’m so glad to hear we were able to help M [redacted] get cleared for a new order, but I understand the limited edition item she wanted to order had already sold out. Although I’m unable to assist M [redacted] by compensating her for...

this item, as a gesture of goodwill I’ve issued a $20 GiftCard to the email address associated with her cancelled order. I’d love to invite her back in the near future for the kind of online experience she truly deserves as a REDcard guest. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] regarding the difficulty she had placing a Target.com order through her wedding registry. I apologize that she felt we gave up on her and wouldn’t help her place an order. That certainly isn’t how we want any of our guests to feel.I...

was able to work with our technical support team who was able to locate an error in the checkout process and correct it. I just got off the phone with [redacted] and confirmed that she was able to successfully place her registry order using her completion coupon.I’d like to thank her for spending the time to talk to me today regarding her experience and for trusting us with her registry needs.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I’m sincerely sorry for any inconvenience or delay [redacted] has experienced with her refund. I know this whole order has been a difficult and frustrating journey for her and it’s clear we’ve let her down.   Due to a rare...

technical issue, [redacted]’s refund required manual processing outside of our systems. Although this process can take more time than a standard refund due to its manual nature, I’m happy to say that [redacted]’s card-issuing bank has confirmed receipt of the refund. [redacted] can expect to see the refund amount post back to her account within the standard timeframe of her bank; if she has any questions or concerns, please advise her to contact her card-issuing bank for follow up.   I realize that this was [redacted]’s first order with us and I know we didn’t get it right this time. As a gesture of goodwill, I’ve issued a $15 GiftCard to [redacted]’s email address. I’d love to invite her back in the near future for the kind of online experience she truly deserves as a Target guest.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,   Rachel Target.com Executive Offices www.target.com

Initial Business Response /* (1000, 5, 2015/11/12) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address their concerns.
I understand that our guest's ship to store order was delayed and then cancelled. The order...

was cancelled due to a system error when the store didn't received the order within 10 days. Our technical teams are aware of the issue and working to correct it. I apologize for the frustration and disappointment this caused her.
The Bissel Steam Shot is still available to purchase for the same price and we now have free shipping. She can go ahead and place a new order and can ship to her home without any shipping costs. I know we didn't meet her expectations this time but I hope she'll give us another chance.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Thanks for contacting Target on behalf of our guest [redacted].   I’m sorry to hear that [redacted]’s order was charged sales tax when the order was submitted during the tax-free holiday weekend. I’d more than happy to provide our guest with more information.   For the state of Ohio, tax-free...

status offered for clothing-$75.00 or less per item (excluding accessories and protective or recreational equipment); school supplies-$20.00 or less per item; school instructional material-$20.00 or less per item.   I show that [redacted]’s order [redacted] contains two items that are non-school supplies nor clothing related items. They are the Aveeno facial moisturizer creams, which sales tax was charged for a total $2.14. There are two other items that weren’t clarify by the state Ohio that they should be tax exempt during the tax-free weekend. They are the up&up Dry Erase 5 CT Black and the Expo Dry Erase Marker Black and were charged sales tax for a total of $1.03.   I’ve processed a refund of $1.03 for the up & up Dry Erese 5 CT and Expo Dry Erase Marker because they are considered as school supplies. Because [redacted] paid the order with Target GiftCards, she’ll be receiving a fund as a Target eGiftCard at her email address on the order within 4-24 hours. Target eGiftCards are usable online or simply print them off to redeem in stores.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].  Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-####...

and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com    Hello [redacted],    Thanks for contacting Target through the Revdex.com regarding your recent experience.   The Nivea Crème promotion you are referring to was a typographical error and not a valid offer. I’m sorry for any disappointment. We empower our store management to make the right decisions for our guests concerning any pricing error disputes. I know this might not be the resolution you’re looking for today, but I’ll share your comments with the appropriate team to help prevent a similar situation in the future.   Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future.   Sincerely,   Nancy The Target team www.target.com

We understand that our guest disagreed with our response and requested for a $75.00 Target Giftcard replacement or to receive the baby monitor she attempted to order, but unfortunately we’re not able to process guest’s request.For security reasons, Target doesn’t keep payment information on file, unless if our guests prefer to save their payment information from their Target.com shopping account’s wallet. I show that [redacted]’s Target.com shopping account had been inactive a few days prior to when she placed her order [redacted] and no payment information was saved in her wallet. I received an update from our technical team regarding [redacted]’s order [redacted] that wasn’t recorded in our systems. [redacted]’s order actually got cancelled on 07/01/2016 because of payment failure, and it was cancelled quickly before the order transferred to our ordering system for record. This was the reason why, we weren’t able to find the order. When our guest used Target GiftCards for an online order and then the order got cancelled, the GiftCards would still show an “incomplete redemption” for the order transactions, but in [redacted]’s case, this information wasn’t on her GiftCards. To redeem Target GiftCards at the store, our stores require the physical GiftCard to be present as well as a print out of the eGiftCard in order to complete the redemption process for our guest. Target stores will not accept and aren’t able to process written down GiftCard numbers. GiftCards are considered to be cash and Target is unable to replace cash if it was lost. We know this has been a frustrating experience for our guest but we have no other resolution for this issue. Target is considered this matter resolved.

Thanks for contacting Target on behalf of our guest [redacted]. The guest was issued a $200.00 Target eGiftCard on the iPad order in question ([redacted]) on 10/07/2016. The email address attached to the original order was [redacted] but the email address the guest had the Target eGiftCard emailed to is [redacted]. The GiftCard order number [redacted] has the same guest information as the order in question for the iPad. The GiftCard was used multiple times between 10/10-10/13/2016 and has a zero balance. -Order 9[redacted]841 -$16.33 on GiftCard ending in last 4 digits ([redacted]) on 10/12/16 -Email address attached to order [redacted]   -Order [redacted]9579-$183.67 on GiftCard ending in last 4 digits ([redacted]) on 10/13/16 -Email address attached to order [redacted] If the guest feels they were a victim of fraud or theft they’ll need to contact their local authorities. Target.com has no further resolution for this issue and considers the matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:this is absolutely insane. why would I give 176.10 to someone else so that I am out that money.  i have lost 176.10 due to code and pin being stolen.   if they have even attempted to look into this matter, they can see it was not used by me or anyone near me.  absolutely unsatisfactory response.

Initial Business Response /* (1000, 10, 2015/12/31) */
Thanks for contacting Target on behalf of our guest[redacted].

I'm very sorry to hear that our guest expected to receive the digital PlayStation gift card within an hour. Those aren't the expectations which are listed on our site so I...

apologize for any confusion. I've attached a screenshot which shows that our delivery time is within four hours for digital gift cards.
The PlayStation gift card was delivered on 12/25/15 at 11:17 am which was within the four hours once the order was approved.
Please keep in mind that Target's acknowledgement of an order means that your order request has been received; it does not mean that your order has been accepted or shipped or that the price or availability of an item has been confirmed. This information can also be found under "Availability, Errors, and Inaccuracies."
All orders that are submitted are sent to our order verification team for review. This team reviews each order and ensures that there are no red flags. Due to the busy holiday season this team was inundated with orders and as a result some orders didn't process right away.
I'll certainly share their comments about having digital gift cards delivered faster with our gift card partners. Our team is always looking to make the shopping experience better for our guests.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

I am rejecting this response because:
No, I did not recognize all of the transactions paid with my Target Gift Card purchased from Dillards in California on September 8, 2016.As I explained before, I live in Lawrence Kansas and I never been in California. I denied these four transactions $175.99, $73.44, $113.94, and $39.15 which happened in California September 8, 2016. I have the gift card on my position all the time and I never share it with anyone.As I side before, there are a lot of cases similar to my case where someone uses their Target gift card without their knowledge, and Target refused to cooperate  at all. I strongly believe that Target knew or should have known about the problem on their gift card or if their website may have a breach but they did not take the necessary steps to protect their customer.

Thank you for contacting Target on behalf of our guest [redacted]. I can only imagine the panic she must have felt after purchasing a television by accident. I believe we could have provided a better experience by making our guest aware of her options. When paying with PayPal, the return...

information is provided before the order can be submitted. Our policy states that purchases paid with PayPal will be refunded in the form of an eGiftCard or cash if the item is returned to a Target store. However, I realize she didn’t have intentions on purchasing the TV, therefore her order concerns were escalated on 12/01. On 12/04, they were able to honor her request and issued a full refund in the amount of $323.99 back to her PayPal account. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns I don’t show any record of a billing error where the guest was double billed. I reviewed the guest’s order summary and show we requested their financial...

institution place an authorization hold on 8/30/2016 in the amount of $112.34.  We then sent a re-authorization request for the $112.34 seven days later 09/06/2016 as the order hadn’t shipped. Holds must be reauthorized every 7 days if the order doesn’t ship within that time frame.  The following day 09/07/2016 the order shipped and we charged the guest’s Visa account for the Threshold Bookcase. The guest will need to contact their financial institution for further inquiries regarding any holds on their account. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I’m, sorry to hear about the amount of time our guest took attempting to replace her order. Our team members are empowered to assist our guests with the best of their abilities. Target has two separate inventory trackers for Target.com....

Most items are available for new orders because we want the opportunity for every guest to purchase the items, if needed. We try our best to keep additional inventory for replacement. When [redacted] called to inform us of the missing parts, we confirmed there wasn’t any more inventory for the R & D Metal Marquee Letters. These particular items are being discontinued until further notice. As a result, our guest was fully refunded on 08/27/2017 in the amount of $20.00 back to her Visa Card. I realize this isn’t the resolution our guest was seeking, but I appreciate the time she has taken to share her online experience. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I can only imagine the level of frustration our guest endured while working with our online team. Target.com is meant to be fun, easy and convenient. After reviewing her order concerns, it was clear to me that we’ve let her down....

Being informed that the promotion could only be honored if she spent more than $100 isn’t the service that we want any of our guests to experience. I understand that our guest has other obligation and shouldn’t have to take the time to return an item that she originally wanted. While reviewing her order details, I confirmed the rug was delivered to her home on 10/24/2017. Even though, we provided the guest with a $5 eGiftCard for her inconvenience, I’ve issued a 15% refund back to her Target Debit Card. She must allow 3-5 business days for the refund to post back to her account. The time our guest has taken to share this experience is certainly appreciated. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for reaching out to Target on behalf of [redacted].   The guest is correct and she was charged incorrectly. I can only imagine how upsetting this must’ve been.   Although we don’t charge for the promotional Target GiftCard that she received, we do break up charges by the amount of...

the GiftCard. Her invoices should have broken down to $132.99 and $20.00, totaling to $152.99. It looks like her item didn’t fully discount down to $159.99 so I’m sorry for the confusion that this has caused.   I went ahead and processed a $40 refund back to her Target Debit Card to cover the difference and for the inconvenience. She should see those funds available within the next 3-5 business days.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Initial Business Response /* (1000, 5, 2015/12/29) */
Thanks for contacting Target on behalf of our guest [redacted].
The guest wasn't charged for their order which is why their funds on their Target GiftCards are still available.
If the guest did pick up the iPad from the Tomball...

Parkway Target Store, I will follow up with the store manager and ensure that they are following policy and procedure with verifying that our guests are being charged for the items that they are picking up.
I'm sorry but no further compensation will be given at this time.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Jenna
Target.com Executive Offices
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Target, your response is discourteous and does not address my issue. Please spend more time investigating the issue and respond to my complaint as I don't want to waste time going back and forth. If you don't treat this issue with the rigor it deserves, I will contact media to help bring more visibility to how your LIFO order processing leaves customers at risk.
I placed 2 separate orders for the iPads for the advertised price. Despite accepting both orders, I received cancellation for one of them.
Again... I ordered the same item in both orders... why would Target choose to cancel the 1st order with egiftcards due to availability but fulfill the 2nd order placed an hour after the 1st? This is my main concern - this processing issue within their stores/systems needs to be addressed immediately to eliminate risk to other customers. Not following FIFO opens door for Fraud because it would leave customers thinking their gift cards were applied and accepted as normal tendency and logic is to apply egiftcards in sequential orders.
Three further issues:
1) I never received order confirmation from your servers - must have been down due to high activity.
2) My orders don't show up in target account or when I try to manually check on website
3)Lastly, store manager (Adolf) did not offer any rain-check or formal means of making up for the inventory mistake - I lost out on other opportunities thinking Target would fulfill orders on items they show in-stock.
Final Business Response /* (4000, 9, 2016/01/06) */
My previous response was addressing the order number that the guest provided along with their GiftCards not being charged accordingly. I was unaware that there was further issues as I was not given that information.
The store received both of their orders but only had enough to fulfill one of them. When the store had one of their orders fulfilled, they had to cancel one of them and the store team member selected the first order.
With promotions like this, they are while quantities last only which is why the store was unable to honor a rain check for the given discount.
I also show that our email communications were delivered successfully to the email address that the guest provided for both orders. For the order that was placed and picked up we sent the following:
the 'Ready For Pick Up' email was delivered on 11/30/2015 at 05:35:58
the 'Picked Up' email was delivered on 11/30/2015 at 15:37:32
the 'Rate Your Review' was delivered on 12/10/2015 at 16:21:06
If the guest isn't seeing our emails, I suggest that they check their junk/spam folder as they are sometimes sorted into the wrong folder.
Both orders that were placed under an anonymous guest which means the guest was not signed into their Target.com shopping account when they submitted their orders. In order for orders to show in their account, they have to be signed into their account while placing the order. I am sorry for any confusion that this caused.
I recognize there are many options on where you can shop, and that's why I truly appreciate that you chose to shop with Target. I understand my apologies may not completely eliminate your frustration, but I hope you'll give us another chance and continue shopping with us.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Jenna
Target.com Executive Offices
www.target.com

I’m sorry to hear that Mrs. [redacted] wasn’t able to locate the eGiftCard that we resent on 12/08/2017. After reviewing her order details, I confirmed the eGiftCard was sent to [email protected], which is the email address provided on the Target.com order. I realize the email address listed on the Revdex.com Site is slightly different. If she’s unable to locate the new eGiftCard I can physically send it to the shipping address provided on the order through the United States Postal Service. Since her order was paid with a GiftCard and not PayPal our only option is to issue the refund in a form of a new GiftCard. I hope this information is helpful. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

I am rejecting this response because:
Target is aware of both their poor service and policy, but failed to do enough to resolve the matter. Not only did I spend nearly an hour on the phone with someone that was in no verbal position to communicate the English language clearly. I had to wait nearly 10 days for a refund and my request to replace the product was also denied.  Instead of half sincere apologies, maybe Target.com should thank me for the no interest loan. Either way, their incompetence has cost them a customer, a customer that shopped in their stores multiple times a week.

Thanks for contacting Target on behalf of our guest [redacted].   We know how important it is to ensure your package arrives on time and we apologize that you weren’t able to get the information you were looking for. Target isn’t responsible for the content, products or services on our photo...

partners’ websites. If you used Shutterfly, please contact them at ###-###-####, by email at [email protected] or via chat on their website.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices