Target Corporation

Hello, Thanks for contacting Target on behalf of our guest [redacted].   I’m so sorry to hear [redacted] wasn’t able to receive the multivitamins he ordered for store pick up. It looks like the store was unable to fulfill his order so an automated message was sent asking if he’d like to...

request free home shipping. Unfortunately, we were also out of stock for online replacements so that option was unavailable either. This certainly isn’t the experience we want our guests to experience and I have passed this information on to leadership to review so we can improve.   It looks like the multivitamins are still unavailable for ordering, so I have sent [redacted] a $5.00 eGiftCard to use towards a new purchase of his choosing.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, AmyTarget.com Executive Officeswww.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. Target’s point of sale (POS) system prompts tenders and amounts credit to each form of tender, based on the original purchase. In Ms....

[redacted]’s example the return will go to credit payment first and the remaining refund in cash. For any dispute or special request guests may always ask to speak with the Leader on Duty who will do their best to resolve any concern. The Vacaville Store Leadership was asked if they could accommodate Ms. [redacted]’s request for a full cash refund for the cat scratcher and they agreed. Ms. [redacted] was provided the name of the Guest Service Team Lead (GSTL) and provided the next couple of days and times when that GSTL would be available to assist her. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how frustrating it must’ve been when she noticed two charges in the amount of $3.50 each after returning and exchanging her clothes in the Target store.   I attached a photo of her internal invoice to...

her Revdex.com complaint. As you can see, she has no associated charges regarding her order after 10/25.   If the sweatshirts she exchanged in store were exchanged for a different sweatshirt at a different value, the store would’ve taken or given the difference in store.   If she is seeing different charges other than the ones on the attached invoice, she’d want to follow up with her card issuing bank.   I’ve followed up with the team members that she spoke with previously. I have personally provided coaching to ensure that this experience doesn’t happen again and that they’re following best practices at all times.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:
As I mentioned to Target, I am not questioning the amount charged I am questioning why the TOTAL amount due was not charged in one transaction. The second transaction was for $.01 causing me to get a $35 NSF charge.

I am rejecting this response because:I purchased these gift cards from target, and expected that they have the value of $200 each for the 13 cards ( I paid $2450 for the $2600 value cards because their red card provides a 5% off discount).  The fact is these cards all have 0 balance when I tried to use.From Wikipedia:" To be "merchantable", the goods must reasonably conform to an ordinary buyer's expectations, i.e., they are what they say they are." Obviously, I don't expect 0 balance for each card. They should be responsible for investigating everything, like who used these cards, and replacing me with the cards that actually have balance in there.

I am rejecting this response because:
If it was indeed a price error why would they proceed, take my money out of my financial institution and send me a confirmation email where it indicates that my order is ready for pickup.When I proceeded to pick up at the store the manager refused to fulfill order.also other people did get their order fullfilled so I don't understand why mine was denied.this is unacceptable.

Thanks for contacting Target on behalf of our guest [redacted] and his experience with a price discrepancy on our website.   I understand that the guest was trying to purchase four sets of the Griffin Nailhead chairs for a displayed price of $19.99.  The correct price for a set of two...

chairs is $249.99.  There was a temporary pricing error that showed the incorrect price for a very short period of time but was quickly corrected.  Despite our best efforts, a small number of items on the site may be mispriced, described inaccurately, or unavailable.  We may experience lags in uploading updates throughout the site and in our advertising on other sites.  For additional information on pricing errors issues such as this, please click here or you can search “price error” in our help section on Target.com.  I apologize for the frustration that this issue has caused our guest.   I’m sorry for the disappointment, but I will not be able to adjust the selling price of the chairs to $19.99.  I appreciate the time that he has taken to share his feedback and concerns and I’ll be sure to share them directly with our senior leadership team.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].I apologize for all of the inconvenience and frustration that this damaged patio chair has caused him and his wife.  I spoke with his wife [redacted] this afternoon and was able to come to an agreement; they’ll keep the table and...

chair set as is for a $200 discount.  I’ve gone ahead and processed a $200 credit back to their credit card.  I’ll be sure to pass along their experience and feedback to our senior leadership team.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target regarding the delivery of a MasterCard Gift Card for our guest [redacted].I understand that the guest is upset because she still hasn’t received the delivery of her order and feels that our service representatives didn’t help her.  In addition, she is disappointed...

because she needed the order prior to Columbus Day.  The orders delivery date was originally scheduled for 10/11/2016 which was after the day she needed it by.  However, an exception did occur as noted on the delivery carriers website on 10/08/2016; they requested that the guest contact them regarding the delivery of her order.  The delivery order is now noted that the guest has requested to have the order redelivered to her on 10/14/2016.  I don’t have a specific reason as to why this delivery exception occurred, but I do apologize for the frustration this situation has caused her.  When a delivery exception does occur, typically the guest is the only person who will be able to call and make arrangements to have the order redelivered.  I’m disappointed to hear that our team members came across as being rude and unhelpful, that certainly isn’t how we want our guests to feel.  I’ll be sure to share any necessary feedback to the team members she spoke with. At this time, since the item is being delivered to the guest, I’ll be unable to process a refund.  However, the MasterCard Gift Card is returnable as long as it is unopened and returned to a local Target Store as is noted on the details page of the product.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. We’re currently in the process of researching the matter and will provide a substantive response within a reasonable timeframe. I appreciate your patience, as well as that of Mr. [redacted]. If you have any...

immediate questions or concerns, please contact me at ###-###-#### and reference case number [redacted].  Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I’m sorry to hear about the frustration [redacted] may have encountered while trying to resolve their Target GiftCard issue. Any guest can use a Target GiftCard issued in one state, but redeem in another state only...

if they have the GiftCard information which is located on the back of the physical card. We spoke with [redacted] on 12/30/16 via phone conversation after completing a thorough investigation of the claimed missing funds, and advised that they would need to work with local law enforcement. At this time Target considers this matter closed, no further action is required.                 As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Initial Business Response /* (1000, 5, 2016/02/24) */
Thanks for contacting Target on behalf of our guest. Upon receipt of your contact, we reached our guest to address their concerns.
I reviewed the guest's order summary and show a refund for the 2 Nest Protect 2nd Gen Smoke + Carbon Monoxide...

Alarm in the amount of $217.73 was issued back to their MasterCard which will post in 4-7 business days.
Target.com requested UPS put a tracer on the order. UPS was able to confirm the package was the correct weight and all items were successfully delivered and signed for upon delivery.
If the guest feels they were a victim of theft they'll need to file a report with their local authorities.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Initial Consumer Rebuttal /* (3000, 7, 2016/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello
We had 3 items in order: 2-- Nest Protect 2nd Gen Smoke and 1--Samsung Powerbot Robotic Vacuum.
We have received 2 Nest Protect second gen alarms and we returned it back to you last week with tracking # [redacted]
The item in question is : Samsung Powerbot Robotic Vacuum. This item we did not received. We received empty box, samsung was lost in transit
Final Business Response /* (4000, 9, 2016/02/25) */
Thanks for contacting Target on behalf of our guest. Upon receipt of your contact, we reached our guest to address their concerns.
As I stated in my previous email, Target.com requested that UPS put a tracer on the item in question and the results confirmed the item was successfully delivered. If the guest feels the item was stolen they'll need to file a report of theft with their local authorities. I have no further resolution for this guest. Target.com considers the matter closed.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Thanks for contacting Target on behalf of our guest [redacted] about her order being delivered to an address she no longer lives at.I understand that she’s wanting to have the two furniture pieces she ordered delivered to her correct home address.  As it turns out, the order was...

refunded in the amount of $182.29 on 06/02/2016.  The guest was offered to place a new order and advised that we would honor the price she paid on her original order.  I do see that a new order has been placed and the purchase price has been adjusted.  I apologize if somehow this wasn’t explained clearly; I do show that several Team Members including our Social Media Team have provided her this information.I did check the guests Target.com account and the only address saved is her correct address so I’m unsure how this shipped to a previous address.  In the future, our order process does allow a guest to verify both the billing and ship to address prior to the order being submitted.  I apologize for the frustration this has caused her.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].I’m sorry to hear that the shoes [redacted] ordered to be picked up in the store got cancelled during the promotion period and our store team member refused to honor the online promotion when he purchased the item in the store.At Target,...

we only price match on the exact same two items but there are exclusions within our price match policy. The clearance price is only good while supplies last and we don’t price match clearance items. It sounds like the shoes [redacted] purchased in the store were the same exact item that was originally purchased online, which should be qualified for price matching. I’m not sure if the online promotion had expired at the time that [redacted] made the in-store purchase and the store team member couldn’t verify the promotion to honor it. I understand the inconvenience this has caused, so I’d be happy to make it right for our guest. Since it was an in-store purchase, I don’t have the access to the store system to process a refund of $7.50 back to [redacted]’s form of payment, so I’ve requested a $10.00 eGiftCard that will be sent to his email address. The eGiftCard would arrive within 4-24 hours. Target eGiftCards are usable online and/or simply print them off to use in stores.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Revdex.com: Thank you for your help in this matter. I have received my refund to my Paypal and their gift card, which is appreciated.  I now consider this closed.
I have reviewed the response made by the business in reference to complaint ID 12403613, and find that this resolution is satisfactory to me.

I am rejecting this response because:They are still holding $22.86 of my funds.  Per my financial institution they have received nothing from Target authorizing the release of my funds.  There is nothing listed on the website that they hold funds...I purchased merchandise that has been paid for $17.44 but there is still the hold for $22.86.  They have been paid why can they not release my funds.  AGAIN THERE IS NOTHING ON THE WEBSITE STATING THEY HOLD YOUR MONEY.  This does not seem like fair business practice as a consumer.

Thanks for contacting Target regarding the experience of our guest Lucy [redacted]. I’m currently in the process of researching the matter and I will provide a substantive response within a reasonable time frame. I appreciate your patience, as well as that of Ms. [redacted]. If you have any immediate...

questions or concerns, please contact me at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted] and her concerns regarding a refund for her order placed 11/10/17. I’ve verified with our specialty team that a refund in the amount of $130.19 was processed on 11/29/2017 back to her Visa ending in [redacted].  It can take up to 14...

business days for the refund to appear on her card statement.  If she’s still not seeing the refund, her only option is to continue to work with her financial institution.  I’m very sorry for the frustration this has caused her. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your help!

Thanks for contacting Target on behalf of our guest [redacted]. I understand how frustrating Mr. [redacted]’s experience has been while waiting for his backordered item. I’m happy to say that our team members have in fact offered Mr. [redacted] a discount on a new order for a similar item on three...

separate occasions (1/19, 1/31, and on 2/1). On 2/1, Mr. [redacted] placed a new order for a set of Beats 3 Headphones and received a price adjustment on his order as we promised. I’m glad that Mr. [redacted] has been fully accommodated and will be receiving a new product at a fantastic price. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Rachel Target.com Executive Offices www.target.com