Target Corporation

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-####...

and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience.   We never want out signage to be confusing or in the wrong place. The Black & Decker Microwave and Whirlpool refrigerator were not advertised in our weekly circular and again I’m sorry for any disappointment that these items are not on sale.   Since our conversation I have shared your comments about your store experience and response with the Fond du Lac Store Team Leader for further review and to help prevent any confusion in the future.   Thanks for letting us review your experience.   Sincerely,   Nancy The Target team www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concerns. The promotional offer was an error and upon discovering the information Target removed the information immediately. We offered...

[redacted] a goodwill Giftcard for the inconvenience. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Thanks for keeping us up to date on this case for [redacted].I was in contact with [redacted] earlier this week and left her a message this afternoon.  I’ve had this thoroughly researched by our specialty team and [redacted] is correct, the refund failed in our back end systems.  I’ve requested a manual refund in the amount of $130.19; since this is being done outside our normal systems, it can take up to 14 days for this refund to appear back to her Visa.I’m very sorry this error occurred and that it has taken such a long time for it to be resolved, it is an extremely rare occurrence.  This isn’t the experience she should have had; I’d like to invite her back for a better one and have sent her a $25 eGiftCard that she can use on a future purchase.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####Sincerely,PaulineTarget.com Executive Officeswww.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]. Sincerely, Amy Target Corporationwww.target.com  Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience. Target provided guidance to limit Hatchimals to 2 per guest but stores were empowered to decide the best direction for their location. This meant that some stores limited it to one per guest to keep availability for more guests. Target will continue to receive Hatchimals throughout the season and into the New Year as they become available! Inventory levels and flow will vary by store, so we encourage guests to check back with their local stores. You can always grab a Hatchimals-themed GiftCard and bring your little one back when we have more Hatchimals for you to hatch!  I know this has been a frustrating experience for you. While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback. We’ve shared it with our store and merchandising team.  Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I’d like to take the time to apologize for any miscommunication I received regarding the package being opened. If Mr. [redacted] prefers to return the DVDs via mail we can assist him with a free return mailing label. I completely understand the disappointment this entire experience has caused our guest and I cannot apologize enough for letting him down. Currently, our online support team is partnering with our vendors and our warehouse to update the details of this product. Since this is an extremely busy time of the year and there's several departments working together to correct this issues, it may take a few weeks to resolve. I realize I'm unable to take back his previous experience but I’ve issued him a $10.00 eGiftCard to invite him back for a better one. His eGiftCard should arrive in 24-48 hours to the email address provided on his Target.com order (m[redacted][email protected]). We honestly value the feedback that [redacted] has provided. Its information like this that helps Target identify opportunities to improve. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.     Sincerely,   Shanetra Target.com Guest Services www.target.com

Initial Business Response /* (1000, 6, 2015/12/22) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
I tracked the order through UPS.com and show it was transferred to the guest's local post office...

for final delivery. USPS.com tracking shows they delivered the order on 12/19/2015.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Initial Consumer Rebuttal /* (2000, 8, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thanks for contacting Target on behalf of our guest [redacted]. Please accept my sincere apologizes for the frustrations Mr. [redacted] experienced while trying to purchase the 9.7” Apple iPad Pro 128GB. Stock was limited with this item, and we sold out fast. Our online inventory doesn’t update in...

real time; on days when there are high sales, the website may not be accurate. We always suggest calling the store before your travels, to ensure they have the item before you make the venture to the store. We aren’t honoring the Black Friday prices for items that sold out. I apologize for any frustration this may have caused. To welcome Mr. [redacted] back to shop with us, I have issued a $15 eGiftCard, which should be received within the next 4-24 hours. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely, Morgan Target.com Executive Offices

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com   ----------------------------   Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent Price Matching experience.   For Target’s full Price Matching policy including a list of exclusions check out Target.com/PriceMatch. Clearance priced items or pricing due to typographical errors are listed among the exclusions. I’m sorry for any disappointment.   Should you have additional questions about Target please reach out to our Guest Relations team at ###-###-####.   We appreciate the time you have taken to write.   Sincerely,   Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how upsetting it must’ve been to have received her package with damaged jars of peanut butter.   Since her items were damaged in transit and a return had to be initiated, I went ahead and deactivated...

her Target GiftCard and processed the refund back to her PayPal account. She should receive an email from them shortly confirming her refund in the amount of $37.09.   Going forward, as stated during the checkout process, any returns initiated on Target.com with the payment method of PayPal will be returned in the form of a Target eGiftCard.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. According to Lena at Target a check will be mailed to my Post Box within a week or so.

Thanks for reaching out to us about the experience of our guest Shai Simcha receiving the wrong model of television from his in store pick-up order.I was able to speak to the guest about his disappointment and frustration in receiving the wrong model TV from what he ordered.  I apologize that...

this issue has caused him so much time and frustration.  At this time, if he wants this year’s model he would have to return the TV to his local store and repurchase it online for ship to home.  I completely understand the inconvenience this would cause him and I’ve issued him a $100 electronic Target GiftCard to compensate him for receiving the wrong model and to invite him back for a better experience.  I’d like to thank him for bringing this error to our attention; we’re in the process of correcting this for future orders.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].   I sincerely apologize about the delay with Mrs. [redacted]’s car seat. When we received the original order back, we failed to invoice it so the replacement never got sent out. On 12/23 the replacement was created and is estimated...

to be delivered on 12/28; this may differ due to the holidays. The email notifications and tracking information will be delivered to Mr. [redacted]’s email address. I have also followed up with Mr. [redacted] via telephone and informed him of this information and also provided a $20 eGiftCard for the inconvenience.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Thanks,   Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest CJ [redacted].I’m sorry to hear about the horrible incident of having his banking account compromised. I completely understand his disappointment after being informed his order was cancelled because the card on file was no longer valid.Mr. [redacted] is...

correct, once an order has been placed we no longer have the capability to modify the payment details. I realize he prefers to have his order replaced but when an item is available to pre-order, there is a limit decided upon by the buyer and vendor. Once the limit has been met, no additional new pre-orders can be taken, even if there are cancellations. Once all pre-orders have shipped, any available inventory will then become available to guests on the site or at your local Target. I realize this entire experience has been unpleasant and disappointing and I wish I could take back what he has already encountered. Please keep in mind, once the Nintendo Switch becomes available he’s more than welcome to replace the order or purchase the item from his local Target. I know this isn’t the resolution he was looking for but I thank him for taking the time to share his feedback and concerns. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

I am rejecting this response because: I have record of both transactions; the original and the return and I have provided them via a Microsoft Word attachment. Please send these to Target.

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I researched his concern with the San Jose Capitol Target store. Unfortunately, the store no longer has the Infinity Marvel Super Heroes game...

that the guest wanted to buy. We weren’t able to locate another item. We explained this to the guest and advised that we would send a Target GiftCard to cover the cost of the coupon discount that he wasn’t able to use at the store. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, Elizabeth Target Corporation

Thanks for contacting us on behalf of our guest [redacted].I was able to speak with her this afternoon regarding the concerns she had with her recent Target.com order.  I’ve assured her that feedback has been shared with our senior leadership team as well as our team members’ supervisors.A...

manual refund in the amount of $33.00 has been requested to go back to her REDcard.  This isn’t the experience she should have had and I sincerely apologize for the frustration it has caused her.  I’ve sent her a $10 eGiftCard to invite her back for a better one.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2015/12/12) */
Thanks for contacting Target on behalf of our guest [redacted].

I'm sorry to hear that the guest didn't receive the GiftCard she purchased. I see that the guest reached out directly to Target.com Guest Services on 12/08/15 and that the...

guest's desired resolution was reached as a replacement GiftCard was processed for the guest.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Thanks for contacting Target on behalf of our guest [redacted]. I understand that she is seeing two amounts of $94.33 on her bank account.  In reviewing her order, the original amount of $94.33 was held as an authorization on the day she submitted the order on June 6th.  On June 7th,...

the item shipped and she was charged $94.33 but the original authorization would have fallen off.  In addition to the above order, I’m showing that an order also in the amount of $94.33 was started on June 5th.  The payment information was entered but the order was not actually submitted; since the payment information was entered an authorization hold was placed on the card.  She should see this authorization hold drop off her account within 7 days.  I’m partnering with another team to see if they can reverse the hold sooner, but I’ve been told that this process can also take up to 7 days. I certainly understand how frustrating this must be for her and I do apologize.  At the moment, she’ll have to wait up to the seven days to have that additional authorization hold in the amount of $94.33 to be released. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. [redacted]

Thanks for contacting Target on behalf of our guest [redacted].   I contacted Mrs. [redacted] via telephone to work out a resolution for her refund for the FitBits that she purchased. She has now received both orders of FitBits. A USPS return label was sent out to her and we confirmed that...

it is working. When the mail gets dropped off on 12/2, the mailman will pick up her package to be returned back to us. Once our return center receives the items a full refund will be issued. On 12/1 Mrs. [redacted] called us again and did receive a refund for the iPhone case. She isn’t required to return it back to us due to all the hassle she has been through. Our technical team is aware of the online issue regarding return labels not being accessible and they are working to get that taken care of as soon as possible.   We do have a 14 day price match guarantee policy, but Thanksgiving Day (11/24/2016) through December 3rd are excluded from this. This information can be found on Target.com and Mrs. [redacted] is aware of why she wasn’t able to get a price adjustment and understands the reasoning.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely, Morgan Target.com Executive Offices

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com  Dear Mr. [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience at our LaCienga Beverly Target store. Please accept my sincere apology for any frustration and inconvenience. Most unopened items in new condition and returned within 90 days will receive a refund or exchange. Guest can exchange items at a store using a receipt. Without a receipt, guest can exchange an item for an item of equal or greater value provided the item is new and unused. The guest is responsible for paying any difference if selecting an item of greater value.   I know that your experience at the store was disappointing. While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they’re providing the best possible service. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com