Target Corporation

Thanks for contacting Target on behalf of our guest [redacted].   I'm sorry to hear about our guest's experience when they reached out to us regarding the Disney gift cards that were delivered, but not received. I was able to speak with the guest and verify we issued a full refund of $150...

on 10/09/16 back to her original form of payment. For her experience, we also issued a courtesy Target eGiftCard. At this point in time [redacted] is satisfied with the resolution provided, therefore no further action is required.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

As I previously mentioned, Target only charged her Visa $10.59 for the DVD. I’ve attached an invoice for her reference. If the guest still sees a charge for the full amount of $21.18 then she’ll need to contact her card issuing bank and file a dispute. I’m certainly sorry to hear that her closest Target store is an hour away. Our stores are only able to place items on hold until the end of that business day. If the items aren’t picked up within that time they’re put back on the sales floor. I know [redacted] would like us to ship the CD to her but I’m not able to do that. If she’d like the item she’ll need to place a new order. At this time Target considers this matter closed as there are no more options for this situation.

Thanks for contacting Target on behalf of our guest [redacted] I understand that Ms. [redacted] has contacted us several times and has come away feeling frustrated and disappointed with our service. I sincerely apologize for any inconvenience Ms. [redacted] has experienced with our policies or...

team members.I’m proud to say that the return policy Target offers for this item is a generous 90 days. Because the order was placed on 5/13/16, this item is outside of policy limits and is no longer eligible for a return or a refund. The manufacturer is Modern Creation, who is based out of Hong Kong, and Ms. [redacted] is welcome to attempt to connect with them on her own should she choose.In addition to the full 90 days, guests who place orders with a REDcard also receive an extra 30 days within which to return products. Should Ms. [redacted] wish to have a longer return timeframe for her purchases in the future, I encourage Ms. [redacted] to consider this option. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

I’m sorry to hear that the returned items were processed incorrectly, which resulted in unnecessary frustration for our guest. The additional information is appreciated and has been shared with our senior leaders. Sincerely, Shanetra Target.com Guest Services www.target.com

Hello,   Thanks for contacting Target on behalf of our guest [redacted].   I’m sorry to hear that [redacted] hasn’t received her refund yet for the Hot Wheels item she returned in January. When the item was returned to the return center, it was past the 90 day return date, at 98 days. As our...

return center is unable to process returns received after the return window has passed, they had to deny the return. We can certainly still assist guests with exceptions when necessary, however, we advise guests to contact us for any exceptions or assistance beyond the return policy to avoid issues with the return center’s processing of the return.   I’m showing an eGiftCard for the refund amount was sent to her email [redacted] on 2/16/2018. I understand [redacted] requested a refund to her PayPal account, however, orders placed using PayPal are always refunded with an eGiftCard. This is explained prior to checkout when using PayPal.   Since we appreciate [redacted]’s loyalty to Target, I have gone ahead and closed this GiftCard, and have requested a refund to her PayPal in the amount of $29.05. I understand [redacted] was requesting a refund of $37.83, but after a toy promotion discount was applied to the item, the total [redacted] paid for the Hot Wheels item was $29.05, and this is the amount eligible for a refund. [redacted] can expect the refund to post to her PayPal within 3-5 business days.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Amy Target.com Executive Offices www.target.com

I am rejecting this response because: they are reading California regulations incorrectly.  It is $10 or less, not less than $10.

Hello [redacted] (aka [redacted]), I have sent a physical gift card to the address you requested via order [redacted].  Please allow 6 business days for it's arrival. Thanks,Cara

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at...

###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding the Square Trade warranty program and monthly billing. Please accept my sincere apology for any frustration and inconvenience.   I’ve attempted to reach you in order to learn more information. To date I haven’t received a response. The mobile cell phone basic warranty plan is $8.43 per month and can be cancelled by calling Square Trade at ###-###-####.   We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   Sincerely,   Nancy The Target team www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com  Dear Jennifer Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience. Upon review of your contact it looks like an e-GiftCard was sent to you on December 7, 2016. We are unable to verify information about the second GiftCard you reference. Please continue to work with the Muhlenberg Township Target store if you feel that this is an error. They would have to be the ones to issue the second GiftCard to you. I know this has been a frustrating experience for you. While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they’re providing the best possible service. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

Initial Business Response /* (1000, 10, 2015/11/19) */
Hello [redacted],

Thanks for contacting Target on behalf of our guest Mr. [redacted].

Included you will find our response to Mr. [redacted].

As always, we appreciate the assistance you provide us with our guests. If you have...

further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Michelle
The Target Team
www.target.com


Hello Mr. [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.

We expect our team members to be helpful while you're shopping. From the experience you described, it sounds like we didn't meet your expectations. We take your comments seriously, and I've shared your feedback with our Store Leadership for further review. They'll look into your experience and follow up with their team members to provide coaching to help prevent this behavior from happening again. Although we can't share the outcome of these conversations for confidentiality reasons, we appreciate the time you've taken to share your experience, which helps make shopping at our stores better for every guest.
In the meantime, I'd like to send you a goodwill gesture to invite you back into our stores for a better experience. While I know this won't eliminate your frustration, I do hope it shows how much we regret disappointing you.
Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve.
Sincerely,

Michelle
The Target team
www.target.com

Initial Consumer Rebuttal /* (2000, 12, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I really appreciate being treated with such kindness. This business is much more important than I could ever hope to be. Thank you so much!

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address his experience while shopping for a hatchimal toy at the Lubbock West store. We have shared Mr. [redacted]’s concerns with the Lubbock West Store...

Leadership team to be sure guests are all let into the store only during store operating hours. It was explained the hatchimal toys will continually be restocked but we are unable to guarantee a hatchimal for Mr. [redacted] to purchase.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   At this time we have no further resolution for the guest and we consider this matter closed.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Initial Business Response /* (1000, 7, 2015/12/18) */
Hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].
Included you will find our response to Ms [redacted].

As always, we appreciate the assistance you provide us with our guests. If you have further questions,...

feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Nancy.
The Target Team
www.target.com

---------

Hello [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.

We know the importance of having well-trained team members, and I know it can be frustrating if you receive inconsistent information about our merchandise. We take your comments seriously, and I've shared your feedback with our Milford Store Leadership for further review. They'll look into your experience and follow up with their team members and provide coaching to help prevent this behavior from happening again. Although we can't share the outcome of these conversations for confidentiality reasons, we appreciate the time you've taken to share your experience, which helps make shopping at our stores better for every guest.
The Black Friday circular ad with the $250 GiftCard promotion was for 2 year qualifying plan with Verizon or Sprint and ended on Sunday November 28. I'm sorry for any disappointment.
I understand our apologies may not completely eliminate your frustration, but I hope you will continue shopping with us in the future.

Sincerely,

Nancy.
The Target team
www.target.com

Thanks for contacting Target on behalf of our guest [redacted].I’m so sorry to hear about the disappointment we’ve caused our guest after being informed his shipment wouldn’t arrive until after Christmas. This holiday season Target provided our guests with the option to receive selective...

items before Christmas. Due to the large increase in orders we were informed that there could be a possible delay with delivery. As a result, many of our guests received a triggered email informing them that their shipment could possibly be delayed. We understand shopping for the holidays can be a stressful time of the year and it was never our intention to add to this stress. After reviewing our guest shipment details, I was happy to confirm that the Apple iPad arrived just in time for Christmas. FedEx confirmed the shipment was delivered on 12/22/2016 to the shipping address provided for his the order. I recognize this hasn’t been the best online experience for our guest but I hope he’ll give us another chance to provide him with the service he deserves. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

I am rejecting this response because:
Target is well aware that thenthird party seller is sending refurbished items becauseni have now received two. Target has also listed anphone number for me to call, but when I do, there customer service service representatives REFUSE TO ASSIST ME, stating that JENNA WILL CALL ME, BUT I HAVE YET TO HEAR FROM JENNA.Target is also regusing to credit me for the first returned phone even though it has been back in their possession for more tha a week. The return tracking number is: USPS [redacted].I would appreciate some REAL ASSISTANCE with this matter, and not some canned corporate reply. I would also appreciate having my account show that your disgusting phone was returned to you so I am not double billed.If JENNA or someone at Target CANNOT CALL ME AND TREAT ME WITH PROPER RESPECT IN THIS MATTER, THEN I WILL HAVE NO CHOICE BUT TO TAKE THE MATTER FURTHER.I await a PROPER RESPONSE FROM SOMEONE AT TARGET, BECAUSE I AM NOT GOING TO CALL AND SPEND HOURS OF MY TIME ON HOLD WITH CUSTOMER SERVICE,  ONLY TO BE TOLD THAT SOMEONE WILL CALL ME.Your customer service is absolutely atrocious!

I am rejecting this response because:
I did not received an email form target regarding gift card refund as 24 hours past, please advise.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12403613, and find that this resolution is satisfactory to me. It would behoove Target to train their agents to be upfront about items and not just "make up stories" when an order is cancelled. I did place another order as I saw last night that the site now said that there were 10 left. Hopefully this order goes through because the bottom line is. I want this ottoman and I want it from Target. My only issue is because my previous orders were cancelled, I am now forced to pay more for it than my original order price, but at this point, I will deal with that as it is only 10 bucks.. Thank you to Target for a very explanatory and thoughtful reply. Had their agent been this honest and forthright when I called, I would have never contacted the Revdex.com. Thank you to the Revdex.com for helping me resolve.  Will wait with fingers and toes crossed that this order goes through.  I am now very curious as to why if the item is available from Ashley Furniture, that they would be cancelling my orders..   Thank you again.

I completely understand why this experience has been extremely frustrating as well as disappointing for our guest. Receiving a refund for an item that was supposed to be held is very discouraging. I realize this issue wasn’t caused by our guest and I cannot apologize enough for the inconvenience. The additional feedback is greatly appreciated and has been shared with our senior leaders. Sincerely, Shanetra Target.com Guest Services www.target.com

As it turns out I'm not able to offer you the resolution you’re looking for, I appreciate the time you’ve taken to share your feedback and concerns. I will share your comments directly with our leadership team.

Thanks for contacting Target on behalf of our guest Mr.[redacted].   We’ve reached out to our guest to address their concerns and requested a replacement Target GiftCard be mailed to him for $248.95. The GiftCard should arrive within 3-7 business days via UPS.  As always, we...

appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely,   Tarris GiftCard Operations