Star Office Supply

***,
I can send a tech out this Thursday 9-22-to have the boxes installed
I have waived the fees on the boxes they are usually each so that is a savings of a month X = $for the year while under promo
Please let me know as soon as possible
Thanks,
Melissa
Executive Care Representative
Cincinnati Bell Telephone
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Cincinnati Bell is once again mistaken. *** this shows on my HOME WI FI when turned ONIt says "connected" and the internet works with this server which is somewhere in my home. This is my old router number from Cincinnati Bell which you say was disconnected. *** is one of your secondary lines linked to the other router number mentioned above.*** device router and access point*** ServicePublic IP Address: *** ***IP Address: ***Available browser: http://***User = adminpassword = factory default passwordThe following are activated by your router in my house: *** Router/Access Point: ***, * *** ** multimedia units, *** Printer, *** ***, *** ***, *** *** *** *** *** ***Your customer service department refuses to send a your rep out to my home to double check this. My internet service that I use to have is still active under your watch. You have caused me and my husband Identity Theft as someone was always logged on to this server and we were also logged on to another server. This person saw all of our banking, credit cards, emails, phone calls, etc. I have filed a police report about this. I suggest you give this over to the CEO of your company as you obviously have no idea what you are doingCan you also let me know why I had an appointment scheduled on June by Mark in your oversees call center. I called June to confirm. Magically my appointment had disappeared and my confirmation number for my appointment was not found in your database. I was on hold for over an hour and got no answer as to why except the lie that I was told that a "Contractor was at my house on June at 8:a.mand fixed some wires). No Cincinnati Bell Contractor was at my house on this date or time. The phone calls are recorded at your company. Perhaps you should listen to the call for yourself. Thank you. *** *** *** *** *** We do not have HOME WI FI nor internet in our home anymore through *** ***.
Regards,
*** ***

On 1/20/an order was placed to remove the contract on the account and it was dated back to install date of 12/21/This would prorate the service back to monthly rates removing contractual pricingOn 2/4/the internet service was removedOn 2/12/line ###-###-#### was ported out to another carrierOn 3/24/the remaining line (###-###-####) was canceled and the order was dated back to 2/12/The charges on the account are correct

October 13,
*** ***
*** *** ***
*** ** ***
RE: ***, ***
Dear *** ***,
Cincinnati Bell had reviewed your account. Your account had no documentation for
months freeThat is not a promotion that Cincinnati Bell offers
Our offer in
September was for one month freeYou made no payments on your account
while the service was active
Cincinnati Bell received a negative survey from you and a
team leader honored the months freeThey issued a credit on 02-04-The
credit was for $This credit restored your services
The bill still went unpaid and the account was
disconnected due to non- payment on 03-27-
A final bill was mailed for $A technician
disconnected the service on the outside of the apartment complex on 03-27-
Our technicians do not pick up equipmentThe customer must return all
equipment to a Cincinnati Bell retail storeYou made a payment to the
collection agency for $on 06-02-
The account balance is $This charge is validIf
you return the set top box, power cord and remote an additional credit for
$+ taxes will be applied
It is never Cincinnati Bell’s intention to upset or
frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel
we have done so in this matter
Sincerely,
Rhonda
Executive Care
Cincinnati Bell

February 3,
*** ***
*** *** ***
*** ** ***
RE: Account####-###-####,***
Cincinnati Bell is responding to the rebuttal that you filed with the Revdex.com concerning your Zoomtown service
I have issued order *** to change the zoomtown service back to up to mbps effective today. The rate for that product is a month for the next months. Hopefully in the future we will be able to offer you a higher internet speed. Please keep checking the CIncinnatibell.com website for availability.
It is never Cincinnati Bell’s intention to dissatisfy our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Representative
Cincinnati Bell Telephone

October 12,
*** ***
*** *** **
*** ** ***
RE: ###-###-####, ***
Cincinnati Bell is responding to your Revdex.com complaint
Upon reviewing your complaint it appears on August 2, an email receipt was sent to your personal email address
[email protected] quoting services at $before taxes and surcharges for your bundled servicesYour first bill included $in one-time prorated charges for services provided in-between billing cycles for the dates 8/through 8/
On September 28th you changed your billing period to the 7th of each monthIt was previously the 28th of each monthThis caused your most recent bill to include $in prorated charges for services provided from the 28th of September through the 7th of OctoberThis bill was essentially a month-and-a-half of service, since the billing periods were changedYou received a bill dated 8/28/and your next bill you received was dated 10/7/I hope this provides some clarification regarding the charges and as to why your most recent bill was higher, due to the changes made
There was a one-time charge of $to change the billing cycleI apologize if you were not informed of this charge. As a courtesy, I adjusted this charge
It is never Cincinnati Bell’s intention to upset or frustrate our customersI apologize if we have done so in this matter
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Further, I appreciate the quick and complete reply, but would have preferred that the complaint were not necessary in the first place
Regards,
*** ***

Please contact me back as soon as possible to know of resolution, because you responded very quickly to the complaint, because executive office called me, I do not remember the name of the lady that called me the day after Tuesday the 13th between 1:and 2:in the afternoon, and she asked what
kind of resolution I wanted, and I just wanted my subscription to be the price that I agreed to pay, and for it to stay that way until my services were over in May of this coming year, and she told me that she was going to contact Carmen, the girl that sold me the package, and that she would call me right back, but I haven't heard anything since

Spoke to DonnaVerified repair was dispatched to fix her lineAgreed to make an adjustment to her accountShe will be contacted today to verify everything is in working order

Revdex.com:I appreciate your help with this and I hope this gets cleared as you have requested
Regards,
*** ***

*** *** *** ---the settlement offer from Cincinnati Bell is not agreeable------who is the point of contact for Cincinnati Bell? The services was out for two weeks

We are not able to determine if the issue is inside unless a technician is dispatchedThe dispatch charge is $if the trouble is found to be on the insideSince the repair tech fixed the inside issue the charge is $per hour and the $dispatch charge is waived

January 15,
*** ***
** *** ***
Cincinnati, OH
RE: Fioptics Account ***
Cincinnati Bell is responding to the rebuttal that you
filed with the Revdex.com concerning the modem fee
Cincinnati Bell is following our process and policy when
charging for the modem. You have been
provided the terms and conditions regarding the equipment charge. Cincinnati Bell stands behind our response
and our decision to close this complaint.
We have provided all the necessary information regarding the reason that
we charge for the equipment and we stand behind our written response
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of
Cincinnati Bell, I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

May 13,
*** ***
*** ** *** **
*** *
*** ** ***
RE: Cincinnati Bell Fioptics Account# *** ***
Dear ***,
This letter is in response to the rebuttal that you filed with the Revdex.com
I have reviewed the account and see an order placed to disconnect the service and issue a one month credit. Since this complaint is now being handled by the regulatory group. Cincinnati Bell considers the Revdex.com Complaint closed
It is never Cincinnati Bell’s intention to dissatisfy our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Office
Cincinnati Bell Telephone

June 14,
*** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com complaint
Upon investigating this matter and looking at previous bills, I was able to determine you have always leased your equipment,
even prior to your recent upgradeAt the present time, Cincinnati Bell does not sell our modemsWe only offer a lease optionWe do this for several reasonsEquipment gets outdated periodicallyBy leasing out our equipment, we ensure that our customers have the most up-to-date equipment and are able to get required updates for optimal performanceCincinnati Bell replaces customer’s equipment at no charge when upgrades are needed and newer products become availableThis would not be possible for customers who owned a piece of our equipment
Cincinnati Bell’s Executive Office will be following up with our employees who failed to get back with you regarding this matter soonerIt is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so regarding this matter
Megan
Executive Care Center
Cincinnati Bell Telephone

August 20,
*** *** ***
*** *** ***
*** ** ***
RE: ###-###-####,***
Cincinnati Bell is responding to your RevDex.com complaint
I have reviewed your account and your current
monthly
service fee is $before taxes and feesThis includes our Homepak Lite
option with caller id, call waiting, voicemail and minutes of domestic long
distance, MB internet, and the Elite cable package with Whole Home DVR and
HBO on (2) set top boxes
Your bills have been fluctuating since you renewed your
promotions in April due to past due balances on each bill, late fees, and long
distance usage
The Homepak Lite phone option you have includes
minutes of domestic long distanceThere has been several months where more
than minutes of long distance has been used causing per minute charges on
the additional long distance calls
Your most current bill dated 8/8/totaled $due
to a past due balance of $59.59, and a total of minutes of long distance used
causing $in long distance charges
You have the option of adding unlimited domestic long
distance to your bundle for $additional per monthThis might be a better
fit for your usage
If you would like to make this change or you have any
further questions or concerns regarding your account or billing you may contact
customer service at ###-###-####
It is never Cincinnati Bell’s intention to confuse or
upset our customersOn behalf of Cincinnati Bell I apologize if you feel we
have done so in this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Per our conversation today 6-28-I have adjusted all of the charges on your accountThe balance on the account is zeroThis has not been referred to any outside collection agency so nothing from CBT has effected your creditYou will get a final bill and you will need to disregard the bill
You do not owe Cincinnati Bell anything
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Thanks,
Melissa
Cincinnati Bell
Executive Care

Per the repair department there will be no credits issuedI looked at all of the notes on the accountAccording to the repair group the first call from the customer stating there was an issue was on 3/3/We do not see any calls before that stating that service was downCincinnati Bell will not be issuing any credits on this account the amount due is $Cincinnati Bell considers this complaint closed