Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I spoke with several different representatives since 10/and mentioned the fact that the wire digging was completely unauthorized and apparently they failed to put that issue in the notes. Not a shock. I recently paid off the bill, I agree it was late. I am not disputing that. However, about two weeks ago, I also received a bill for a month of service that I was not receiving, and they also charged me for equipment that was not returned. When I returned the equipment, I asked the clerk at the desk to ensure that he wrote in the notes of my account that I would be re-establishing service, the reason for the equipment being kept. Obviously, he did not. I had spoken with several people since that time, and ensured them the reason for keeping the equipment, and they apparently did not note the account accordinglyThey did however refund the monies that were charged on that bill, because obviously, they were incorrect. Here is also another problem. Why was I billed to begin with??????????? It was obvious there was no service, and after talking with at lease people regarding the fact that I had reestablished service, why was I being billed for unreturned equipment, and service I was not receiving??????? This is the problem I am having and continue to have with *** Bell. There is no communication among the employees there. I continue and have had to continue to have this problem with their company, and I continue to get nowhere. So, now, after having spent almost hours having stress, having to have phone call, after phone call, over the same situations, even after paying the bill, that I didn't want to because the service is terrible, I am still offered nothing. I am not satisfied with that
Regards,
*** ***

December 4,
*** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com complaint regarding Fioptics Cable
I have reviewed your account and issued a credit of $
I have issued this credit because for months you were being billed for set top boxes and you only have This extra set top box charge was $per month and is now removed so you will no longer see it on your bill
The super saver bundle you mentioned in your complaint includes the modem fee that all customers pay when they have internetThis feature was free for the first month of serviceI do apologize if this wasn’t explained at the time you ordered service
I also saw that your service was down from 8/6/14-8/14/We had issued a repair credit of $when that outage occurred
Per the notes on your account you have already negotiated new promotions for your servicesThe price you were quoted is $per month before taxes and feesFor your hassle I have also given an additional promotion for set top box free for monthsThis will make your price $per month before taxes and fees
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter
***
Executive Care Agent
Cincinnati Bell Telephone

February 18,
*** ***
*** *** ***
*** ** ***
RE:***
Cincinnati Bell is responding to your RevDex.com Complaint
I have reviewed your accountIt is important to note
that Cincinnati Bell reserves the right to
collect on all final billsOur
records indicate that you spoke with our Collections department on February 3,
You were advised that a notice has been sent to the collections agency to
confirm the settlement amountI apologize that collections practices have not
yet seizedThis communication can sometimes take some time in order to update all
records and discontinue collections activity
I have reached out to our Collections manager who will personally
be confirming this information with the collections agency, and if settlement
has been reached we will request that collections activity is haltedWe ask
that you please be patient in this process as we confirm the payment
information with the collections agency
It is never Cincinnati Bell’s intention to upset or
frustrate our customersOn behalf of Cincinnati Bell I apologize if we have
done so regarding this matter
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. The response is exactly the same All week, I have been receiving calls from the call centers I notified you that the call centers agents are hanging up on me As I write, I am on the phone with an agent who is telling me that notes on my account states calls are dropped This is not true! Once again, call center agents are not able to adrdress or fix my issues or understand my issues nor do they care to do so
Regards,
*** ***

January 26,
*** ***
*** *** ***
*** ***
** *** ** ***
RE: *** ***
Dear *** ***,
This letter is in
response to the complaint that you filed with
the Revdex.com regarding the price increase on the fioptic
internet.
Per our records when your new service was installed the promotional
rate was from 12-15-thru 12-15-15.
Our promotions are only good for one year. I do not show record of a phone call last
month so
You are going to need to call 513-565-and see if there is
another promotion that can be added.
It is never Cincinnati Bell’s intention to upset or frustrate our
customers. On behalf of Cincinnati Bell,
I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

January 6,
*** ***
*** *** **
*** ** ***
RE: ###-###-####, ***
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding a credit inquiry on your *** report
After reviewing the notes
on the account there are no records of Cincinnati Bell running a credit report on your social security number
The only time that Cincinnati Bell runs a credit report is when a customer gives us permission. A credit report would be ran only if the consumer gives a Cincinnati Bell Representative permission to do so which in turn would allow the consumer to be able to purchase additional products and sign up for additional services
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Representative
Cincinnati Bell Telephone

Per our records when you signed up for service 3-26-and were give a promotion rate for monthsYour invoice dated 3-1-had a Important Customer Notice letting you know that the promotional price was expiring soonYour bill for months was quoted at $+ taxes and feesAny time
that your bill is paid late there is a late fee added to the billYou have been billed for late fees from the dates of service from 4-1-thru 6-1-Our process for billing late fees if the bill is past due by daysYou were also charged a $reconnection fee when your service was reconnected on 2-10-Your service is now denied you need to pay $to have service turned back on and then you will be charged a $reconnection feeOnce the service is back on you can call 513-565-and they can look at your pricing and see what promotions are availableCincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Thanks,
Executive Care
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** Oct 25, Customer Response: A letter being sent to me (as stated in Cincinnati Bell's response) in no way represents Cincinnati Bell owning and correcting the problem that their service technician caused. It does however represent the actions of a company who wants to shift the burden of the problem to the customer. This is indicative of a complete disregard to someone's property and lack of any true sense of responsibility, Furthermore it is shows how little they care about a client of years. This shows everything that is wrong with Cincinnati Bell - their own interests come before the clients. Par for course and absolutely no surprise to me. ***

Per our conversation I have reviewed all notes on the account and all adjustments that were promised were givenYou have been given a total of $dating from 5-1-thru 12-8-Per my conversation with the customer today her service is currently working but she may be still switching to
another providerThe customer currently has a bill due that includes a past due amount of $due 12-29-Cincinnati Bell will not be issuing any additional credits to this accountCincinnati Bell considers this complaint resolved and closed
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Executive Care
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I was not notified until now that any credit was applied to my accountIt appears that Cincinnati bell did credit me approximately $( the other $credit was for equipment and not related and was already taken care of)Although I do appreciate the $credit, I think that a full months credit of $would be more fair to say the leastI am asking for an additional credit of $to be applied to my account pleaseI will t g energize be satisfied with this resolutionI appreciate your help with this a lot Revdex.comThis is the first time I have contacted Revdex.com and this has been a great experience!! Thanks so much!
Regards,
*** ***

April 12,
*** ***
*** *** ***
*** ** ***
RE: ***, ***
Dear ***,
This letter is in response to the 3rd Revdex.com Rebuttal that you filed with the Revdex.com regarding your internet speed and billing
As I addressed in the previous response Cincinnati Bell does not guarantee your speedThe terms and conditions state that you get up to mbps
Per our records MBPS is the maximum speed available at your residence
You have been given a complete breakdown of your account charges and you have access to your bills
Cincinnati Bell considers this complaint closed and will not be replying againWe have given the adequate information to resolve this complaint
Thanks,Melissa
Executive Care

February 10,
*** ***
*** *** **
*** ** ***
RE: Fioptics Account#
***
Cincinnati Bell is responding to the complaint that was
filed with the Revdex.com
concerning the Fioptics Account
According to our records on 1-19-a representative
adjusted your bill for the $for months of service for the upgrade from
to MB.
The price per month for the mb is $and that is
the rate that you are currently paying per month
A tech moved your gateway downstairs on 12-8-per your request
and told you the cost to do so and you agreed.
The cost was $that charge billed on your January 7th,
invoice. You agreed to add wirecare
which takes care of the charge
I have adjusted the $for the tech visit
This leaves your current balance due $
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of
Cincinnati Bell, I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

I would like Cincinnati Bell to provide the means to use their "New Gigabyte" service (which means they provide me with the appropriate new hardware), and I would like to be refunded $which covers the most recent charges to my account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
The entire point of this complaint is that I did not authorize the payment that Cincinnati Bell took. Since Cincinnati Bell took a payment they weren't authorized to take, I am entitled to the same amount they charge when I don't make a payment and they shut off my service. That amount is $40.00. I did not authorize the Cincinnati Bell website to take the payment in question
Regards,
*** ***

November 4,
*** ***
*** *** *** *** ***
*** ** ***
RE: *** ***
Dear *** ***,
Cincinnati Bell has reviewed your accountCincinnati Bell does not show any record of payment arrangements for $*** on the 15th and 30th of each monthYour bill
was turned off for non-payment of the past due amount of $*** on 08-07-Your bill had been in arrears for over months
Cincinnati Bell has documented your concerns and appreciates your feedbackThis is reviewed by our Executives weekly
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Sincerely,
***
Customer Care
Cincinnati Bell

July 15,
*** ***
*** * *** ***
*** ***
*** *** ***
RE: ###-###-####
Cincinnati Bell is responding to your Revdex.com Rebuttal concerning your Life Line that was removed due to the new Lifeline annual audit that can into effect in
Due to FCC requirements, Cincinnati Bell customers who receive a Lifeline discount on their landline service must recertify their eligibility annually. This year, they must recertify over the phone by calling ###-###-####. They will be prompted to provide details about their identity and clarify which government supported program they participate in which qualifies them for Lifeline. Only Lifeline customers who signed up before Jan have to be auditedLetters are sent with instructions on how to recertify each year
I am happy to say that I received the new form and the Lifeline discount was added to *** account today. It seemed the account being in a different name was the issueI found that a credit of $has been applied to the account.
It is never Cincinnati Bell’s intention to upset or frustrate our loyal long time customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
In the future, we hope to provide you with the customer service you have grown to expect from Cincinnati Bell Telephone
Please feel free to contact me at ###-###-#### if you should have any additional questions or concerns
***
Executive Care Agent
Cincinnati Bell Telephone

I am working with ** *** to explain charges and to ensure correct credits are applied to his accountI asked for him to wait until the new December bill prints on the 26th so I can confirm all charges are correct

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** I can neither accept or reject Cincinnati Bell's response at this timeI won't know
if the bill is correct until the first week in March

January 11,
*** *** ***
*** *** ***
** *** ** ***
RE: ###-###-####,***
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding your final bill
According to our records you were sent an email on separate occasions
detailing that your monthly charges would be $+ taxes and surcharge per month
You had service with CBT from 7-26-to 10-24-and the only payment that we received was on 9-13-in the amount of $
You were not billed incorrectly all of the charges on the bills are correct and your final bill to CBT is $
The breakdown is as follows:
08/- $
- No payment
09/- $
- $past due
- $total
o Payment of $made 09/
10/- $
- $past due
- $total
o No payment
- Suspended for non-payment 10/
11/- $
- $past due
- $total
o No payment
- Service disconnected 11/for non-payment
12/- ($116.99) *no equipment charges [LD charges a month behind, late fees, ($140.73) prorated credit for days from 10/24]
- $past due
o Final balance $
Notes appear to show that the charges are valid
Final BILL $
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

According to our records the fastest internet speed available at your location is mbpsFiber is not yet available you will be notified when that does become availableI have reduced your rate to $a month for the next yearCincinnati Bell does not guarantee the speed you should get up
to mbps when you are hardwired into the modemThe wireless speed is also not guaranteed
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Cincinnati Bell
Executive Care