Star Office Supply

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Cincinnati Bell has not disconnected their Server from my computer It is always "Automatically Connected" to all computers in my home This Server was never ever connected to my home This Server number was given to me by Cincinnati Bell when I was located at [redacted] ***, [redacted] ** *** This office has been empty for months There is not a way to Disconnect Cincinnati Bell [redacted] Server which was referenced in my previous Revdex.com Complaint A professional programmer has told me that this is still connected by Cincinnati Bell to my server in my home We actually have had [redacted] in our home for internet Why is Cincinnati Bell [redacted] Server still showing Active in our home? Why is Cincinnati Bell [redacted] Server "Automatically" connected Why is there another Server connected to the Cincinnati Bell Server? Cincinnati Bell told me just weeks ago that my Modem had not been returned April in the Cincinnati Business Office told me that The employees in the [redacted] at Cincinnati Bell tell me that they did show the Modem returned I want Cincinnati Bell to terminate the Server/Router number that they assigned to me They refuse to terminate this Server Router Cincinnati Bell has not contacted me about this situation as of April 18, at 2:pm EST.I have photos of these issues if you would like for me to drop them off at your office at the Revdex.com.Let me know if you would like for me to go on TV and tell this story I will be glad to in order to protect others from having a breach of privacy caused by Cincinnati Bell Regards, [redacted] ***

[redacted] Revdex.com # [redacted] Account # [redacted] Dear [redacted] , We have received and reviewed your concerns with your Cincinnati Bell account # [redacted] , and the final bill I apologize for any inconvenience this may have caused you Cincinnati Bell does not prorate Fioptics cable or internet services That information is stated in our terms and conditions at cincinnatibell.com Your final bill has received a courtesy adjustment of $on 11/20/14; and I credit the late fee off your final bill Your balance is now $ It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Thank you, [redacted] Executive Care Cincinnati Bell

I still have not received the form Cincinnati Bell stated was sent to meI've received other mail today, therefor, I do not accept the response

I have received confirmation from the Business Manager that this issue has been resolvedPlease advise if this is not correct

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint No where do I feel like they have taken this complaint seriously or have reviewed any of their processes to avoid such frustration in the future Regards, [redacted]

Cincinnati Bell has already addressed this complaintThere is no new informationCincinnati Bell’s position stands RhondaCincinnati Bell Executive Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have already sent a response to the businesses answerWas that answer not received? I sent it a few days ago when you emailed me Regards, [redacted]

My position stands as wellI do not think it is fair for Cincinnati Bell to charge me for services that I did not receiveI received my bill covering services totaling $plus taxes (Total) for February (2/4/to 3/3/16) on February I changed my services on February reducing the month’s total to $plus taxes to cover the cost of the services that I still receive from Cincinnati BellDifference in cost for the change in services provided by Cincinnati Bell is $They are offering $They are essentially charging me for services that I did not receiveCincinnati Bell should realize that I am the customer and should be treated as suchI would appreciate someone from Cincinnati Bell with decision making authority contact me at ###-###-#### by Monday close of business to resolve thisIf this does not happen, Cincinnati Bell will likely lose a customer of over yearsPerhaps I may also contact directly the Attorney General or other entity having jurisdiction over matters of being charged for services not receivedMy preference is to remain a Cincinnati Bell customer, but it is becoming apparent to me that Cincinnati Bell does not share this preference

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintSEE BELOW Regards, [redacted] --- ***Thank you for taking time for my call this morning,Here is my rebuttal:From the agreement (pages and 6):Section Hardware AgreementSection EquipmentIn order to receive the Service, you may need to install certain equipment in your computer system, network,and/or homeYou agree that all of the equipment listed below ("Equipment") has been provided to you, asapplicable and/or required, and belongs to Cincinnati BellCincinnati Bell reserves the right to chargesubscribers for use of the EquipmentADSL modem, DOCSIS/cable modem, or fiber/GPON modemZoomTown CD-ROMTelephone Line MicrofiltersJack SplitterCincinnati Bell grants you a non-exclusive, non-transferable, limited license to use the Equipment to accessCincinnati Bell's network only for use in connecting from authorized locations in accordance with this ===============================How can I be charged for USE of equipment when I do not have said equipment in my possession? I have a receipt that shows I returned this item is May There is nothing in the service agreement about a REQUIRED rental fee (as I was told) The agreement references 'USE' no rental.Thanks again for your help.sincerely, - [redacted] ###-###-####

The technician completed the wiring at the locationYour new provider was able to use the wiring/jack that was installedThe charges are for completing the physical work at your address

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I want to have the bill at what I had been paying in June, July, and AugustThat is the amount that was agreed upon when I accepted the services on May and I really do not care if this was a mistake because the mistake was made on part of Cincinnati Bell and not my ownFor their own discrepancy on this matter, I feel that I shouldn't be the one to pay for their mistakeI also want the extra that was paid in September credited to my Cincinnati Bell accountI am sorry that Carmen presented the information and fees incorrectly and set my billing incorrectly, but as I stated that is not my mistake or problemAs a business that I have been a loyal and consistent customer with for over three years now, they should honor the pricing that was given and I paid for in June, July, and August of irregardless of what their current rates are now Regards, [redacted]

I have attached the Terms & Conditions for each product listed on the contract

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint How can I have a $balance on the account? I was specifically told when returning the equipment there was no balance remaining and the receipt even states a $balanceAlso, I have been contacted by a third party regarding the damage restoration, however nothing has come from it as yet In addition, the company has not responded to the issuance of any credit or repayment.To date my complaint has not been resolved Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Cincinnati Bell did not give me a credit towards my May bill as they have statedOn my June bill I show a credit for Junes cable service, but not for May and have also received a late notice for May because I only paid $Which should have been what my bill was forThey have yet to resolve this matter Regards, [redacted]

December 20, [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to your Revdex.com complaint Cincinnati Bell’s internet service has two price components; a monthly service fee and a modem feeThe modem fee is listed on Cincinnati Bell’s website and was included on the receipt emailed to [email protected] The Terms and Conditions for Cincinnati Bell’s internet service contain a list of the Cincinnati Bell provided hardware and software that a Customer’s network must include in order to receive Cincinnati Bell’s internet serviceThe modem that is provided by Cincinnati Bell is the only hardware fully tested for our network and the only equipment fully supported by Cincinnati BellIf the modem stops working, Cincinnati Bell will replace it at no additional costPlus, Cincinnati Bell offers 24xtechnical support for all Cincinnati Bell provided equipmentMany of the retail modems available in the market are not compatible with Cincinnati Bell’s internet and video service, and, if connected, will significantly degrade your experience or even render the service inoperable However, if you choose to use a non-CBT provided modem, you can return the modem that Cincinnati Bell has provided to any Cincinnati Bell retail store; a representative from the store will issue one receipt for returning the equipment and another receipt for the placing of an order to remove the $modem fee from your account It is important for you to understand that should you decide to use a non-CBT provided modem, Cincinnati Bell will not be able to provide helpdesk or remote troubleshooting of that device, and will not be able to guarantee that the device will work with our serviceAlso, there may be additional charges for technical support associated with a non-CBT provided modem It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter Tina Executive Care Agent Cincinnati Bell Telephone

February 26, [redacted] RE: ***- [redacted] Cincinnati Bell is responding to your Better Business Bureau Rebuttal Per our phone conversation, I am following up on your complaintOur technician came out to your home yesterday and was able to resolve the Static IP issue on our Cincinnati Bell equipmentIt has been determined that after troubleshooting was conducted our equipment and network is functioning properlyIt is my understanding you would like to hook your own equipment up as well in order to meet the demands of your businessWe certainly hope that we can retain your business and appreciate you as a customer It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so regarding this matter Megan Executive Care Center Cincinnati Bell Telephone

February 6, [redacted] Re: ###-###-####, [redacted] Dear [redacted] , This is in response to your Revdex.com complaintCincinnati Bell has reviewed your accountYou do not have Priced for LifeYour Priced for Life was removed in March You had a promotional discount rate at the time and this made you ineligible for Priced for Life Your bill increased by a $This is part of a price increase for all customersYour December bill had the Bill Message that advised of this increaseBill Message below: Effective December 15, 2014, the monthly charge for Home Phone Service (Homepak Advantage) will increase by $For questions, please call ###-###-#### It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Sincerely, [redacted] Customer Care Cincinnati Bell

April 22, [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to your Revdex.com rebuttal I apologize but as an Executive Escalations Representative we do not disclose our last names As you requested over the phone I sent verification of this account being closed with a $balance on company letterhead via the USPS This was sent out on 4/13/ I have reviewed your account billing again and have found that you paid your bill of $for service dates 6/1/14-6/30/in fullThe service at your previous address was disconnected on 6/13/I have therefore issued an adjustment for $for dates 6/13-6/ You will receive a refund check for this amount within days Again, on behalf of Cincinnati Bell I apologize for the inconvenience this has caused you Cincinnati Bell considers this complaint closed [redacted] Executive Care Agent Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I reject [redacted] " response due too it has nothing to do with me porting my number, and one time is enough to let someone know, we are all not incompetent such as this company isI want my money back or I will talk to a lawyerI have also received mail, texts, and actual calls from an automated service Regards, [redacted]