Star Office Supply

I contacted the risk office Cincinnati bell directed me to buy they would not assistWas supposed to send out adjustor and never didAll they did was ask the employee cinn bell sent and he said he didn't move bedSo they just took his word even though we sent all pictures of damageNo One can also provide us with work order done that dayThe rep didn't leave one and No One seems to haveThey keep asking reps name but we have no ideaMy year old father can't sleep on his bed now

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below No specific offer was made If Cincinnati Bell Incis offering to continue my service at the same rate/mo., I'd accept that I never asked for any changes If Cincinnati Bell Incwants to change my plan and charge me a different amount, they need to make a specific offer The last message is very unclear as to what I'm "accepting." Regards, [redacted]

February 10, [redacted] Revdex.com Rebuttal RE: [redacted] Dear [redacted] , This is in response to your RebuttalPer our conversation today, a credit was applied for $Your next bill will be mailed the first week of March and the payment will be due on March 22ndAll of your concerns have been documented and will be reviewed at the corporate level Cincinnati Bell does apologize again for your poor customer experienceThanks again for your feedback Sincerely, [redacted] Customer Care Cincinnati Bell

March 29, 2017Dear [redacted] ,Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding your email accountI apologize that the issue of losing access to your email was not properly explained to you in our retail storeIt is Cincinnati Bell’s policy that once an Internet subscription is canceled, the associated email address is also immediately canceledThis should have been communicated to you by the retail representative that placed this order for you; the notes regarding your interaction with this representative are not very descriptive, and I am unable to see if this was described to you during this interaction or notAgain, I apologize if this was not communicated to you at that time.Unfortunately, as has been described to you already, the only way to regain access to your email and its contacts is to establish an email-only Fuse account, which is priced at $per monthFrom reading the notes on your account, it appears you have been informed of this alreadyI don’t believe, however, that anyone was able to inform you that this price will pro-rate if you cancel the account a few days in to reactivating itIf you wanted to reactivate your email for a day or two, you would only be charged for the number of days that you had the account openShould you choose to take this route, you can re-activate your Cincinnati Bell email by reaching out to our residential support team at ###-###-####.Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.Thank you!Josh Executive Care Representative Cincinnati Bell Telephone

July 21, [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to your Revdex.com complaint I have reviewed your account and it is documented you returned the set top box to the Cincinnati Bell Store in [redacted] on 9/24/At that time an order was not placed to remove the cable service from your account An order was placed on 7/13/removing the cable service and backdating the billing to 4/25/This will generate a credit for service from 4/25/2015-7/13/that will reflect on your bill printing 7/26/ An additional credit of $has also been placed on your account to cover the charges for cable services for 9/24/2014-4/25/ I have left a voice message on your home phone explaining all of this and provided my can be reached information if you have any further questions regarding these adjustments It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize that we have done so in this matter Tina Executive Care Agent Cincinnati Bell Telephone

Cincinnati Bell is responding to your Revdex.com Complaint regarding your final bill and the full monthly service feeIt is our policy and process not to prorate the final billAfter reviewing your account and service historyI have issued a courtesy credit in the amount of $You will get a refund check within the next business days Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward Thanks, Melissa Executive Care Cincinnati Bell Telephone

Cincinnati Bell has no new information concerning this matterPlease see our previous response belowThank youRhondaCincinnati Bell Executive Office Date Sent: 10/9/11:13:AMOctober 9, [redacted] *** Dear [redacted] ***, You have the lowest price available at this timeThe price online is a one year introductory price for new customersYou have already received the one year introductory rate.You may call and make changes at any time to your packageA credit for $was applied on 09-19-Your October 16th bill will reflect the changes in billingCincinnati Bell has closed this complaintSincerely, RhondaCincinnati Bell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Dear [redacted] ***,Thank you for your letter, dated 11/29/16, outlining the most recent response of Cincinnati Bell to my complaint Once again, their response is not substantively different from their earlier responses, and so I am compelled to reject it for the following reasons: — Cincinnati Bell state that [redacted] rejected the order I did NOT place my order for transfer of service with [redacted] *** I placed it with Cincinnati Bell, and it was ACCEPTED by them.— Cincinnati Bell did NOT inform me that their acceptance of my transfer request was contingent upon acceptance by [redacted] (or any other company, for that matter) They accepted my request, and quoted a charge of $for COMPLETION of the transfer.— The transfer was NOT completed.— Cincinnati Bell is now charging me $for the INCOMPLETE job done, which is of NO use to me.— Cincinnati Bell have violated the terms of their agreement.I hope this clarifies my position If you have any questions, please do not hesitate to contact me I thank you for your time and assistance.Sincerely, [redacted] ***###-###-#### [redacted]

[redacted] , Cincinnati Bell has addressed all of your issues on all of your Revdex.com complaintsWe are following process and our process is that if you have a technical issue with your services you need to call tech support -###-###-####If you have a billing question call ###-###-####Cincinnati Bell has given you all of the correct contact information for you to be able to call in and have your issues addressedWe have investigated your complaints and there are no credits that are due on your accountCincinnati Bell will not be issuing any type of credits or adjustments on this account Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward Executive Care Cincinnati Bell Telephone

We have received this customer’s rebuttalCincinnati Bell’s position standsThe inside wiring work that needs to be done is not covered under Wirecare and is a billable servicePlease close this complaintThanks, Tina Executive Care RepresentativeCincinnati Bell's Executive Office

April 28, [redacted] [redacted] RE: [redacted] Cincinnati Bell is responding to your Revdex.com complaint I have reviewed your account and the disconnect order you referenced did complete and the billing was backdated to 2/20/ The final bill reflecting the disconnect order printed on 4/22/in the amount of $I have also adjusted this balance to $as it was for late fees and equipment charges that were not applicable to you since your service should have been disconnected I apologize that this order took so long to completeI am documenting your experience and sending it to the representative’s supervisors for coaching and training Your account is now final and the balance due is $ If you have any further questions regarding your account you can contact the Billing Department at ###-###-####You can also verify the $balance due by logging into your MyAccount at cincinnatibell.com It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so in this matter [redacted] Executive Care Agent Cincinnati Bell Telephone

I have attached the form that needs filled out and faxed to ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11464435, and have determined that this does not resolve my complaint Regards, [redacted] I have provide a copy statement showing that they have not Cincinnati bell have fulfill the contact buyout agreement and I also had to pay an extra 28.00on my bill so I would like to be refunded

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as I receive my checkI have the check number, and the name and telephone number for [redacted] at Cincinnati Bell, I will be calling her if/when I receive the check to let her know the status Regards, [redacted]

July 16, [redacted] *** [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning a change in your phone service Cincinnati Bell records all calls for quality and development purposes In reviewing the call we found that you called asking for a plan that included call block The representative advised you that we only have one plan that includes call block That plan is called the HomePak Advantage and is $ This plan includes all Cincinnati Bell calling features and Unlimited Long Distance The representative also told you that you could purchase the Call Block feature without the package for an additional $per month You then told the representative that you saw a promotion online offering the HomePak Advantage for only $This promotion could be added for months only You clearly agreed to add this planThe representative then quoted you a price of $and sent you a receipt showing this amount The amount did not include taxes I reviewed your first bill and found it was more due to taxes and a late fee I found that an order was placed changing you to the HomePak Lite and all promotions remained on your account In addition to the promotions of $32.99, you are also receiving a bundle rebate of $ Total promotions are $ A credit of $has already been applied Due to Cincinnati Bell’s Telephone Service Standards, we do not compensate for time or loss of wages No additional credits are warranted It is never Cincinnati Bells intention to upset our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Sue Executive Care Agent Cincinnati Bell Telephone

January 24, [redacted] RE: ***-***-***, [redacted] Dear [redacted] , This letter is in response to the complaint that you filed with the Revdex.com regarding the Sports Programming Fee Per our conversation I have adjusted the $on the January bill and reduced the monthly bill by $a month for the next months Our terms and conditions for TV service clearly state that the customer will pay “the applicable monthly service fee [ and] any other fees or charges due Cincinnati Bell Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward ThanksMelissa Executive Care Representative Cincinnati Bell Telephone

Thank you for the additional information, however, Cincinnati Bell's position has not changedPlease see our previous response belowThank you .TinaCincinnati Bell Executive Office Date Sent: 8/27/8:20:AMAugust 27, [redacted] *** RE: ###-###-####,*** Cincinnati Bell is responding to your Revdex.com rebuttalI apologize once more that one of our technical support representatives misinformed you about Wirecare, but Cincinnati Bell’s position standsThe work that needs to be done to your inside wiring is not coveredThe misinformation was human error and it has been submitted to the representative’s supervisor for coaching and trainingI have spoken with William who was your installation technician, and Ronald who was scheduled to perform your wiring repairs on 8/20/William verified he did not cut any inside wiresHe removed the 2nd DMARC and installed a new pots splitter to enable your internet to workNothing this technician did caused the problems with your inside wiring Both technicians verified they advised the repairs were a billable service and that Wirecare would not cover the charges for installing a new jack or the repairs that need to be doneWirecare is a maintenance plan meant to cover repairs on inside wiring that was working and went badWirecare does not cover the complete rewiring of a customer’s residence because of pre-existing conditionsWirecare has not been added to your accountThe order that would have added Wirecare to your account was cancelled when the repair visit was cancelled on 8/As previously advised Cincinnati Bell does not own the inside wiring so you have the option to shop around and hire an electrician or contractor of your choice to replace or repair your wiringOnce again I apologize for any inconvenience this has caused you as a customerCincinnati Bell considers this complaint closedTinaExecutive Care AgentCincinnati Bell Telephone

[redacted] Revdex.com # [redacted] Account ####-###-####, [redacted] Dear [redacted] and [redacted] , We have received and reviewed your additional concerns with your Cincinnati Bell account # ###-###-####,***; and the activation of your services We have you schedule for 04/20/8:00am-12:00pm; to install your services All information has been advised to you about your appointment, if needing to reschedule you would need to call Cincinnati Bell Residential department at ###-###-#### Cincinnati Bell considers this issue closed Thank you, [redacted] Executive Care Cincinnati Bell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10997267, and have determined that this does not resolve my complaintThe letter from Regards, [redacted] Cincinnati Bell is responding to your Revdex.com complaint.I have been advised by the sales manager at the [redacted] location at the original point of sale the [redacted] phones were rang out free per the year contract discount [redacted] was offeringThe phones were then later returned through the system and rang out using the [redacted] program, in which there is no money down for the phones, except for sales tax, the phone is then billed in installments on your monthly statement from [redacted] The sales manager has advised this was done by your request so you would receive the monthly service discount on each line [redacted] honors to its customers that take advantage of the [redacted] program rather than sign a contractThere was also a credit of $issued to your Cincinnati Bell account as a courtesy for the confusion regarding Cincinnati Bell services being billed one month in advanceI apologize if there was any confusion or miscommunication during this transactionHowever Cincinnati Bell is unable to waive or adjust any terms, and/or charges or fees incurred on your [redacted] account.It is never Cincinnati Bell’s intention to confuse or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so in this matter.TinaExecutive Care AgentCincinnati Bell Telephone So they admit that the phones were originally rang out free per year discountthen for some reason they decide to return them to the system and rang them out using the [redacted] programall I can say is the sales manager is a lying aewe never requested thisthe only reason we stayed with [redacted] was the free phoneotherwise I was goneas it was also stated there was a credit issued because Cincinnati bell billed us one month in advance not as a courtesyso I guess paying $for phones is such an honor to be able to use the phone numbermilitary taught me nothing is worse than liars and thieves

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I understand completely what I have now, however I never signed a contact, I was never informed is being given a promotion for monthsWhatever Cincinnati Bell sales Rep that was in the area promoting fioptics told me about different packages availableI was at the time with time warmer cable and switched due to the package deal he quotedI assure you this rep never mentioned anything regarding this being for months only, I would have never changed companies because all I need is internet which is the only thing required for my company I work forThe sales Rep called me to confirm everything so considering the calls are recorded the maybe that call can be reviewed as well as the same call when your technician decided to come out due to internet issues and changed my speed on his ownI never once asked any of Cincinnati Bell's employees to change anything for meI never wanted or needed smithing other than what I was given when I set service upYes it's your word against mine however it's still s matter of fairnessYes you are correct I do have working service but if I can't perform my job due to the connection issues I felt that it was ok to contact my internet provider for the issueI never wanted to cause an issueI found out I had more speed than required for my company when the rep stated that I was only getting half the speed of what I had so she sent a tech outI just ask if you can review the calls you then will see I never requested anything more and your sales Rep never mentioned amonth promotion Regards, [redacted]