Star Office Supply

Revdex.com: How can a business expect it's customers to pay for something they are not able to use? This is poor business practice and a horrible way to rip off your customers who have made all of their payments on time without issueI have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]

August 13, [redacted] RE: [redacted] Cincinnati Bell is responding to your Better Business Bureau rebuttal As we discussed on the phone there is no record of you calling in with cable issues prior to 8/8/ The only inbound call we have recorded before this date was on 6/20/when you inquired about adding an additional set top box but declined the offer given Between 8/8/and when we spoke on 8/11/multiple tech support representatives noted offering to troubleshoot your issues and to send a repair technician to your residenceAll of these attempts to resolve were refused If you won’t allow the tech support representatives to troubleshoot or a repair technician to visit the premise Cincinnati Bell has no way to resolve any cable issues you are experiencing Cincinnati Bell appreciates your business and we want to work with you to address any service issues you are experiencingPlease contact the Fioptics Tech Support group at ###-###-#### to schedule a repair dispatch so a resolution can be reached As of right now your account is noted for you to be contacted once our engineers have resolved the known issue with freezing upon changing channelsAt this time a billing adjustment will be arranged based upon the length of time the issue was being experienced Cincinnati Bell considers this complaint closed Tina Executive Care Agent Cincinnati Bell Telephone

According to our records you are eligible for mbpsI can have it installed on 11-16-between 8-under order # [redacted] I was able to give you a year promotional rate that will lower your bill from the current amount by $Your monthly charges are going to be $, which is a difference of $- Your monthly charges include estimated taxes and fees of $ This will take care of the speed issue and the pricing issue Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward Please call ###-###-#### and give them the order # if you do not want to proceed with the order At this time this is the only option that we have to resolve your issues I have emailed a receipt to you at [redacted] Thanks, Executive Care Cincinnati Bell Telephone

I have over paid this is a poor excuse that some one else paidWhy does my Bill keep going up each month I was quoted per month

From my understanding there wasn't anything they were willing to do Their stance is they did something and my is they did nothing so that is that

January 8, [redacted] RE: CBT Account ####-###-####,*** Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding your phone service After reviewing the account notes we do not have record of you calling in to report that your phone was not working to our repair department The service was connected on 11-12-at 8:am no installer visit was required According to our records your service was connected on 11-12-and you called in to disconnect the service on 1-7- All charges are due and you will get a final bill for those dates of service It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter [redacted] Executive Care Representative Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Problem: This is the second time that I have contacted you about this complaintI was offered $credit for referring anyone to Cincinnati Bell by Scott BI referred my mother [redacted] But we have yet to receive a creditSomeone responded to the complaint that all I had to do was call and give mine and my mother's address and the credit would be applied but I have tried to do that twice but all I get Desired Outcome: I just want to see a hundred dollar credit on both accounts Regards, [redacted] ***l

Per our records the phone service has been turned offWhen I call the phone # it says it has been disconnected Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward Thanks, Executive Care Representative Cincinnati Bell Telephone

Due to the increase demand in the Call Before You Dig service, Cincinnati Bell did find it necessary to implement a monthly surcharge of $to offset the costs involved in service This surcharge will cover anytime Cincinnati Bell has to go out and locate a line." Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forwardCincinnati Bell considers this complaint resolved and closed Thanks, Executive Care Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I tried to return there phone calls only to get recordingsNo direct line phone number was left for me to return calls, only recorded message lineI don't have time to wait all day for someone to take my callMy modem is dated I have never been charged an equipment fee for 2006-I was told by cincinnati bell the reason I was charged a fee is because my yr grace period was upI have had same service at least yrs, yrs without equipment fees Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint FMy current bill overview of services does not match the services I have installed in my home Regards, [redacted] ***

May 13, [redacted] RE: CBW account # [redacted] I am responding to the Revdex.com rebuttal that was filed regarding issues with your credit report After reviewing the notes on the account we have sent a request on 5-11-to have this removed from your credit report It can take 30-days to see this removed It is never Cincinnati Bell’s intention to dissatisfy our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter [redacted] Executive Care OfficeCincinnati Bell Telephone

[redacted] Revdex.com # [redacted] Account [redacted] Dear [redacted] ***, We have received and reviewed your additional concerns with your Cincinnati Bell internet account # [redacted] On 10/03/14; you were advised and agreed to pay ½ for the unreturned modem due to no receipt from you and nothing in our system showing equipment was returned You were advised to pay $and the balance will be adjusted off; which it was There was an additional payment on your account of $which you will receive that amount back in a refund check; which will take 7-business days for you to receive No other adjustments are due on the account It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Cincinnati Bell considers this issue closed Thank you, [redacted] Executive Care Cincinnati Bell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint They have not resolved the issue that is caused by their equipment that I pay forThe soundbar works with every other device in my house except the cable boxSince the issue resides in their equipment, they need to fix it free of charge Regards, [redacted]

As a courtesy the balance from account ###-###-#### [redacted] has been removed, which was $Any wiring charges for work completed is valid

The customer contacted Cincinnati Bell on 12/3/and wanted to eliminate the fax lineIt was communicated the service was under contract and there would be an early termination feeThere is no record of communication since 12/3/

September 22, [redacted] [redacted] RE: Cincinnati Bell Account – [redacted] I am responding to the Ohio Attorney General complaint that you filed regarding the account balance I need to wait till the final bill prints October 2nd to see the balance At that time I will send a request to the repair group to ask for a repair credit I will call you and let you know what the credit is and where we stand on the final bill It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Melissa Executive Care Representative Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] *** I want this off my credit report and I want to be notified when it is removedThank you

August 13, [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to your Better Business Bureau complaint Upon reviewing your concerns I consulted with one of our Field Sales supervisors named DrewDrew has tried to contact you concerning your wiring requestsHe left a voicemail on the contact number ###-###-#### Please return his phone call and he will be happy to work this matter out with you and get a wiring appointment scheduledYou can reach Drew at ###-###-#### It is never Cincinnati Bell’s intention to mislead or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter Tina Executive Care Agent Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Attached is the last bill I asked them to email meMy current balance is $I have called for the past three weeks and was never informed of an old bill from years agoThis account should have never been sent to collectionsI do not believe Cinti Bell is being honest about this situationI want this entire acct removed from my credit report ASAPI am also requesting copies of past bills showing the balance [redacted] has mentionedI also want to know why Cint Bell has not contacted me in YEARS regarding this account? This is all FALSEI personally do not trust Cincinnati Bell and will never use their service again Regards, [redacted] ***