Star Office Supply

Revdex.com: Cinncinnati bell has not issued me a paper bill since the day I filed the complaintIn fact they issued me an online bill again (NOT EBILL) I have been asking for OVER A YEAR I NEED A PAPER BILL THIS IS NOT DIFFICULT I EXPECT A PAPER BILL MONTHLY TO MY ADDRESS [redacted] ***, *** I EXPECT FREE SERVICE UNTIL THEY CAN MAIL ME A PAPER BILL IN THE MAIL Regards, [redacted]

December 15, [redacted] [redacted] Cincinnati Bell is responding to your Revdex.com complaint regarding your final bill I have reviewed your account and your final bill is correctCincinnati Bell does not prorate the final bill on non-regulated servicesPer our Cancellation Billing Policy: The monthly charge for service will not be prorated for the final partial month of serviceThe full monthly service fees will apply, even if your service is active for only a partial month Your service was cancelled on 11/because this was the due date specified by your new provider in the port order they requestedPer FCC regulations Cincinnati Bell is not allowed to make any changes to the customer’s account or order once this request has been made The regulated home phone service is prorated for the final month of serviceYour final bill shows a credit of $for 11/16-12/for the prorated landline service If you have any further questions regarding your final bill or would like to make payment you can reach our Final Bill Department at [redacted] It is never Cincinnati Bell’s intention to confuse or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter [redacted] Executive Care Agent Cincinnati Bell Telephone

June 8, [redacted] Re: [redacted] Dear [redacted] , Cincinnati Bell has reviewed your accountCincinnati Bell does apologize for any technical issues you may be experiencing I only show one call into our repair call centerThis call was on June 4, Please always report any issues to Cincinnati Bell and we will be happy to troubleshoot your issues Cincinnati Bell has requested to have a Repair Supervisor call you on your cell number to further assist you It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Sincerely, [redacted] Executive Care Cincinnati Bell

May 11, [redacted] RE: CBW account # [redacted] I am responding to the Revdex.com complaint that was filed regarding issues with your credit report After reviewing the notes on the account I can see, we settled with [redacted] and adjusted $in February of this year According to our records this should be on the credit report if we settled However, we have sent an email to [redacted] asking if we can remove this from the credit report It usually takes days to see if we can have this removed It is never Cincinnati Bell’s intention to dissatisfy our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter [redacted] Executive Care Office Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I thought this was taken care of but the billing is still incorrectPlease contact Sue and have her look into this matter againThank you Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11686154, and find that this resolution is satisfactory to me Regards, [redacted] ***

February 25, [redacted] [redacted] ** [redacted] ** [redacted] RE: Fioptics Account# [redacted] Cincinnati Bell is responding to the 2ND rebuttal that was filed with the Revdex.com concerning the Fioptics Account Cincinnati Bell has credited your account for the difference in the pricing for the internet speed You have been sent a breakdown of your bill You currently owe $If you would like to make a payment please call ###-###-#### Cincinnati Bell has resolved this complaint to the best of our ability We will not be responding to any additional rebuttals Cincinnati Bell is asking the Revdex.com to close this complaint It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Melissa Executive Care Representative Cincinnati Bell Telephone

The Account Manager spoke with the customer on 3/A repair technician resolved this issue on 3/

February 9, [redacted] RE: [redacted] Dear [redacted] , Cincinnati Bell has reviewed your accountCincinnati Bell does apologize for your poor experienceWe appreciate your feedback and use this feedback for coaching and training purposes Our records indicate that a credit was applied on 02-04-for $which zeroed out your billA representative placed an order on the same day to correct your ratesYour new bill should be $+ taxes, fees and surchargesUnfortunately, Cincinnati Bell does not compensate for time loss It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize again for your poor experience Sincerely, [redacted] Customer Care Cincinnati Bell

Per my conversation today with [redacted] I have agreed to waive the final bill and if there is a refund it will be mailed to her new address in **Customer has my name and # if she has any additional issues Melissa Executive Care Representative Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***Problem: Cincinnati bell continued to sabotage my Internet in retaliation for Revdex.com complaints filedOR Cincinnati bell sells a defective product that does not workThey charge me an [redacted] ton more money for this new fancy fioptics but can't keep it on and workingTechs have been to my house multiple times, replaced lines coming in, replaced modems, replaced everything and yet I still wake up and have no Internet on a regular basisTech support refuses to assist and hangs up on me after multiple transfersIf Cincinnati bell doesn't want upset customers they shouldn't charge hundreds and hundreds of dollars for a service they can't keep working.I want to switch to another internet company and I want a refund of the last year's Internet charges since it didn't work most of the time

August 21, [redacted] RE: [redacted] Cincinnati Bell is responding to your Better Business Bureau complaint I have reviewed your account and per our records your original move order had an install date of 8/1/On 7/30/one of our order support representatives attempted to contact you regarding the previous resident’s service not yet being cancelled Your order was rescheduled for install on 8/9/and your bill was adjusted on 9/24/to give you a free month of service for your issues In January one of your set top boxes was swapped out and the order for this exchange was written incorrectlyA new box was added to your account but the old box was not removedThis is why you began seeing a charge for a 5th set top box beginning on the 2/7/billing statement The charge for the unreturned set top box has already been removed from your accountI have also adjusted your bill for the months you were charged the $per month set top box fee for a 5th box This was an error on our end and for that I apologize The balance on this account is now -$A refund check in this amount will be mailed to you within 7-business days Other than the exchange of set top boxes there were no other service issues or outages reported on this accountTherefore no further service credits are applicable It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize that we have done so in this matter Tina Executive Care Agent Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to me, I just want to leave it behind I would like to point out though, the business practices that Cincinnati Bell uses to make the sale are, in my opinion, unethical Regards, [redacted]

October 12, [redacted] Re: ###-###-#### Dear [redacted] , Cincinnati Bell has reviewed your accountOur records indicate that you spoke with a representative on 9-30-The representative issued a credit and applied a promotional rate until 08-05-on your set top boxesAll of your promotions are valid until 8-05- Your bill may fluctuate from month to month due to taxes and fees but should stay around the same amount It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Sincerely, Rhonda Cincinnati Bell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I find it hard to believe that Cincinnati Bell's accounting is so bad that random credits are issued incorrectly But then this issue began with accounting problems that date back over a year The most recent invoice (attached) I have indicates a credit of $ I received a check for $ If the situation was reversed, I doubt that Cincinnati Bell would forgive the remaining $9.03! I know this is a small amount, but I have a fiduciary responsibility as an officer of the company I am appalled at the process of that I have had to go through since June just to collect this over payment! Regards, [redacted] ***

November 3, [redacted] *** [redacted] ** [redacted] RE: [redacted] Cincinnati Bell is responding to the complaint filed with the Revdex.com concerning your Zoomtown speeds I have again forwarded your concerns to our engineering department for review Cincinnati Bell is aware of the congestion problem that occurs in the evenings when everyone is on their computers Cincinnati Bell will not be upgrading the copper lines at your location since we are in the process of replacing the lines with FiOptic lines Per our engineering department, Cincinnati Bell will be upgrading your area with FiOptic lines in the first quarter of You will be notified at the time of the upgrade Again, I apologize for the inconvenience Sue Executive Care Agent Cincinnati Bell Telephone

February 24, RE: ###-###-####, [redacted] Cincinnati Bell is responding to your Better Business Bureau Complaint Our records indicate that both emails [redacted] and [redacted] were suspended on July 22, for non-usageYour email was inactive for over daysCincinnati Bell temporarily suspended your email and marked it for deletion days from the original suspension dateCustomers have the option to activate the email by resetting their password and logging back inYou can prevent suspension by signing in to your account at least once in monthsIt appears that your email was permanently deleted days after it was suspended Due to the fact that your email had been disconnected since July, and we were not notified until December 22, we are unable to retrieve your folders and contactsI personally reached out to our Technical Support department to confirmIt is with regret that they advised that this information has been permanently deleted, due to the amount of time that had passedIt is strongly recommended that when an email address is in the process of being suspended due to non-usage you respond to our notifications in a timely manner to avoid losing your email It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so regarding this matter Megan Executive Care Center Cincinnati Bell Telephone

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

May 9, [redacted] RE: [redacted] Dear [redacted] , This letter is in response to the rebuttal that you filed with the Revdex.com Cincinnati Bell does not guarantee the speed of the internet please see our terms and conditions below: Service Speed ZoomTown and Fioptics Services come in a variety of speedsThe availability of some service speeds may depend on the location of facilities in your neighborhood and on your streetNot all service speeds are available in all areasCincinnati Bell does not guarantee that the Service, Equipment, or other equipment authorized by Cincinnati Bell for use in connection with the Service will perform at a particular speed, bandwidth, or data throughput rate, or will be uninterrupted, error-free, secure, or free of viruses, worms, disabling code or conditions, or the likeThe speed measurement advertised by Cincinnati Bell refers to the Internet access speed provisioned to a subscriber on a per-line and not a per-device basisThe actual speed realized by the subscriber may vary based on a variety of factors including, but not limited to: the capabilities or limitations of the customer’s computer, network, or other device; the number of computers or other devices in use in the customer’s home network; concurrent use of Internet access and a TV video on demand service, which consumes Internet access bandwidth; the means of connecting to the Cincinnati Bell network (e.g., the condition of the home’s inside wiring or the type and condition of WiFi router); the distance of the home from the Cincinnati Bell broadband network aggregation point or the type of Cincinnati Bell network facilities present in a given location; network congestion; and the performance of the content and application providers the consumer is accessing, as well as the performance of their respective host network(s) According to our records you were opted in to the [redacted] discount 5-6-In can take up to two billing cycles to see the discount on your account The phone number [redacted] was sent to [redacted] for [redacted] on 05/06/using [redacted] Account Number [redacted] It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Melissa Executive Care Representative Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The original complaint wasn't read by Cinti Bell the lines are still down The property is [redacted] *** Regards, Mary Van Cleave