Star Office Supply

November 9, [redacted] RE: [redacted] Cincinnati Bell is responding to your RevDex.com complaint I have researched your account and found on 9/5/you were scheduled to upgrade your service to Fioptics video and internetThis installation was held by engineering due to additional wiring needing to be completed on your streetI apologize for any inconvenience this delay may have caused Per our records during this time you had a duplicate order scheduled to upgrade your servicesThis order should not have been created as there was already an existing order in placeOnce this situation was resolved your video and internet was installed on 9/23/ From this point we have no record of further contact until the account was suspended for non-payment on 11/4/Per the notes on your account you requested to cancel all services that day and you were offered a $courtesy adjustment by the Retention Group as an attempt to save you as a customerThis offer was refused by youThere is currently a disconnect order on your account due for 11/16/ If you would like to cancel the disconnect order and make payment to get your service restored I will honor the $adjustment that was offeredNo further adjustments are valid as your service has been working since the install date 9/23/ It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter Tina Executive Care Agent Cincinnati Bell Telephone

Again, if you go to all of the recorded messages you will hear exactly what the conversations consist of I'm not going away so keep stating that the provider chose to disconnect our services is the only solution you haveHow can you let a provider close and account with verbal agreement from your customer ( [redacted] ) is this how you handle people's account If that's the case anyone can send Cincinnati Bell a fax/email and have their services disconnected Had we not switched to another provider for our landline our Zoomtown would have never been shut off nor would Cincinnati Bell required that we switched to Fioptics How long has Fioptics been in our area, why weren't we advise that we had to switch to Fioptics Nothing had been disclosed to us even up to our service being disconnected I feel Cincinnati Bell was not working with us because we found a cheaper phone provider and we were no longer going to pay the high price for a landline Again, this will never be resolved as long as I can't retrieve my important information off of Zoomtown There is no reason why Cincinnati Bell can't let me do that for 1hour to get that information That's all I'm asking I paid for the service for the last 10-15years or longer, ARE YOU SERIOUS!!! Regards, [redacted]

[redacted] RE: [redacted] Dear [redacted] , This letter is in response to the rebuttal that you filed with the Revdex.com regarding your internet service Our internet speeds are not guaranteedOur terms and conditions that were in the last rebuttal still standWe tell you that you will have up to a certain speed You are currently paying $a month for Zoomtown Mbps Download up to Mbps Upload up to Kbps The regular price is $so you are getting a reduced rate If you have any further issues with the internet please call ###-###-#### and technical support will be able to assist you Cincinnati Bell considers this complaint closed It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Melissa Executive Care Representative Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintI still am unable to listen to the verbal response from Cint Bell attached & the contract I was sent to electronically sign did not state any where on it this would automatically renewAlso my check with the final payment for services rendered until disconnection was deposited & paid to Cinti BellTherefore I do not owe them any other funds for a contract I DID NOT SIGNOhio law states you must have a signed contract on file Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have attached a copy of the contract I received to signIt states nothing in this contract in regards to renewing automatically every years The verbal approval was for this agreement received, as for the verbal message sent by Cincinnati Bell for me to review (I am unable to listen to the conversation sent) as well as when I contacted Ting on 1/31/He could not play the recording for me to hear, it would not play for him either Therefore as stated I DID NOT SIGN A renewal contract for 10/04/and am not obligated to a new contract! This is Cincinnati Bell's way of cheating a customer out of money and not sending a contract that should always be signed A contract is not valid unless it is signed! Therefore this is unacceptable and this matter IS NOT RESOLVED! Regards, [redacted] ***

I have issued a refund check in the amount of $You will get the check within the next ten days Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward Thanks, Executive Care Cincinnati Bell Telephone

October 19, [redacted] RE: ###-###-####, [redacted] Dear [redacted] ***, Cincinnati Bell has reviewed your accountYour account was denied for non-payment on 09-04-The bill went unpaid so the service was disconnected by Cincinnati BellA final bill will be issued within 14-days The final bill will be back dated to 09-04-You will receive a credit back to that date of 09-04- If you have any questions when you receive your final bill please call ###-###-#### and type in your account number ###-###-####,*** That group will be happy to answer any question you may have on the final bill It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Sincerely, Rhonda Executive Care Cincinnati Bell

I have left a message for the customer to call me, a repair credit has been issued Fioptics it is not available at the customer's address and will not be available any time in per engineering

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint All they did was reiterate the same replies I received from prior communications with themI still feel the same way, and they still feel the same way Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint Regards, [redacted] Customer called Revdex.com on 6/and stated he still hasn't received his promised refund and will keep this complaint open until the matter is resolved

April 12, [redacted] RE: [redacted] Cincinnati Bell is responding to your Revdex.com complaint I apologize for the billing errors and for any misinformation you received since you upgraded to Fioptics Video and Internet There was an error causing you to be billed for the incorrect number of set top boxes since your December statement and when you returned one of the set top boxes on 1/31/an order was not placed to remove the set top box from the accountThis incident has been forwarded to each representative’s supervisor for coaching and training As I advised during our telephone conversation I have adjusted your bill for the remaining $owed for the billing errorsI have also processed an order honoring the $monthly service fee for months from today Your current amount due on 4/18/is now $Your next statement will print on 4/28/When you review this bill if you have any questions or concerns you can reach me directly at ###-###-#### It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize that we have done so in this matter Tina Executive Care Agent Cincinnati Bell Telephone

Revdex.com: This is the same canned response I received from them earlierI was promised that my phone and internet would be $for life so long as I did not request any changesFurther, when I was told I would be forced on to Fiop, I was assured by multiple employees that my bill would not changeNot only has Bell gone back on their offer, they lied about the increaseRegards, [redacted]

February 17, [redacted] RE: [redacted] Dear [redacted] , Cincinnati Bell has reviewed your account Our records indicate that several technicians have been to your location and you are receiving the best possible speeds for your area You have Zoomtown internet which offers speeds up to 5Mbps.Cincinnati Bell does not guarantee internet speedsThis policy is explained online at cincinnatibell.com Service Speed ZoomTown and Fioptics Services come in a variety of speedsCincinnati Bell does not guarantee the speed of the ServiceThe availability of some service speeds may depend on the location of facilities in your neighborhood and on your streetNot all service speeds are available in all areasThe actual speed realized by the subscriber may vary based on a variety of factors including, but not limited to: the capabilities or limitations of the customer’s computer or other device; the number of computers or other devices in use in the customer’s home network; the means of connecting to the Cincinnati Bell network (e.g., the condition of the home’s inside wire or the type and condition of WiFi router); the distance of the home from the Cincinnati Bell broadband network aggregation point; and the performance of the content and application providers the consumer is accessing as well as their host network You are currently receiving an additional $off your standard Zoomtown rate Cincinnati Bell is working to upgrade all areas to our Fioptic internet serviceUnfortunately, at this time your area is not on the list to upgrade to Fioptics .Our sales representatives will notify you when Fioptics is available in your area You may contact our technical support group with any others concerns at ###-###-####(HELP) It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Sincerely, [redacted] Customer Care Cincinnati Bell

[redacted] Revdex.com # [redacted] Account # [redacted] We have received and reviewed your additional concerns with your Cincinnati Bell Internet account # [redacted] ; and your internet speeds I have sent to have adjustment issued on your account of $ Your account balance will be $within business hours It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Thank you, [redacted] Executive Care Cincinnati Bell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint NoThat is not customer service and the adjustments you made were not in relation to what I am describing nowI would figure we would be treated a little bit better by a reputable company, but upon going over online reviews, it seems as if I am one of hundreds of people you duped with serviceYOU SOLD ME A SERVICE AT A DESCRIBED SPEED AND FAILED TO PROVIDE THE SERVICE AS AGREED UPONI would go further as to take this to my attorney and social media, but it is clear Cincinnati bell doesn't care what people think about them or how they treat customersI do not consider this resolved Regards, [redacted]

September 7, [redacted] r [redacted] RE: ###-###-#### Cincinnati Bell is responding to your Revdex.com Rebuttal concerning credits to your account In reviewing my responses, at no time did I offer making adjustments to your accountI did however correct the billing going forwardIn my previous responses, I advised you to contact the Door to Door manager for any additional credits that they feel are warrantedWe found no agreement stating that you were told our promotions were indefinite At this time, Cincinnati Bell is considering this complaint resolved and closed Sue Executive Care Agent Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not consider the matter closed until the card is in my possessionI did call the rebate center, againThey told me, like every other time, that they are sending it to meThis time they were reasonable enough to change my address and waive the fee to do soThey gave me a different date then you did as to when it was last supposedly sentI am "supposed" to receive the new card in daysI've heard this numerous times before so we'll see Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I hear what they're stating but the associate made me think my bill would be no more than we discussed this for a long time Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I do thank you for the credit but honestly it should have never got to this level before someone actually listened to meHow I was treated by your customer service/repair department in the Phillipines time and time again when stating my concerns/issues is truly unacceptable to meI am still pondering keeping my service with "Cincinnati" BellThere are to many options out there who I hope would appreciate my business no matter how big or small and treat me how they would want to be treated Regards, [redacted]

August 8, [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to your Revdex.com complaint I have reviewed your account and billing and you have not been overcharged since August When you added video to your account in June you were given a one month free promotion for the Max Video packageThis promotion was reflected on your July statement and expired days after activation Promotional periods are not always monthsSome promotional offerings are only available for 1, 3, or month periodsThese periods are based on the product being discounted and the amount of the discount being given On 6/6/you spoke to a customer service representative and made a payment on your past due balance to restore your servicesAt this time the representative adjusted your reconnection and late fees as a courtesy, and a payment arrangement for $to be paid on 7/1/was agreed uponThis call has been reviewed and the agent asked you if you would like the payment to be scheduled to auto withdraw from your account or if you would like to call back in to make the paymentYou advised the representative you would call back in Per your account notes new promotions were given to you on 6/24/making your monthly service fee before taxes and fees $A receipt for this order was emailed to you at [redacted] The agreed upon payment for $was not received on 7/resulting in your services being suspended on 7/On 7/you were correctly advised in order to restore services you would need to pay the full past due balance of $ If you have any questions or would like to make payment you can reach Customer Service at ###-###-#### It is never Cincinnati Bell’s intention to confuse or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter Tina Executive Care Agent Cincinnati Bell Telephone