Star Office Supply

Per our records the refund was mailed on 8-4-in the amount of $to the address on file for account # ###-###-###, [redacted] - [redacted] ***We have now reissued the check and asked for it to be mailed to new address [redacted] *** This process can take up to business daysPlease contact Cincinnati Bell at ###-###-#### if you have not received the check by September 11th Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward Executive Care Cincinnati Bell Telephone

Cincinnati Bell has contacted me and resolved this matterThank you for your help!

May 8, [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to your Revdex.com complaint I apologize about the time it took to get the new fiber line buried in your yardAs we discussed on our phone call the line was running through other properties which caused some complications We have scheduled your final installation for Monday May 11thThe installer will arrive anytime between a.m.-noon A credit of $was issued to your account on 3/27/As a courtesy for your inconvenience I have issued an additional $credit If you have any questions regarding your appointment or billing you may reach Fioptics Customer Service at ###-###-#### It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter [redacted] Executive Care Agent Cincinnati Bell Telephone

Cincinnati Bell does not guarantee the speed our terms and conditions are on the Cincinnatibell.com websiteAt this time fiber is not available at your addressYou will be notified once the fiber is availableI do see that a repair tech is scheduled for today since you are not able to connect to the internetCincinnati Bell considers this complaint closed and resolved

May 26, [redacted] RE: CBT Account - Fioptics I am responding to the Revdex.com complaint that you filed regarding installation on your service Per our conversation the service is being installed today, the issue with the order was the outside equipment I have also credited the equipment on account # [redacted] so there is a zero balance It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter [redacted] Executive Care Representative Cincinnati Bell Telephone

October 15, [redacted] RE: [redacted] , [redacted] Dear [redacted] , Cincinnati Bell positions standsThis is no new information Cincinnati Bell does not compensate for time loss or frustration Cincinnati Bell considers this complaint closed Sincerely, Rhonda Executive Care Cincinnati Bell

[redacted] c/o [redacted] Cincinnati, [redacted] Dear [redacted] ***, We have received and reviewed your additional questions with your Cincinnati Bell account ###-###-####,***; and the is***s you are having with Lifeline I apologize; however due to the National Lifeline Database advising that the information below is incorrect; we have to follow suite and reject the lifeline request NLAD (national lifeline database) showing ERRORS: Subscriber failed third-party identity verification Address unrecognized (please provide fiscal address on form will not accept PO Box) SSN (social security number) could not be validated Please contact Lifeline any questions or concerns at ###-###-#### M-F 8:00am-5:00pm Thank you, [redacted] Executive Care Cincinnati Bell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ---Filed original complaint on 10/25/# [redacted] Company responded today with a message on my cell phone 10/31/with a reduced rate of $per month plus modem rental feeOkay fineRepresentative said they don't guarantee anything but up to mbps until fiber optics is installed in our area; if everStill don't believe I am being treated fairly when they knew and still know they can only provide up to no more than mbps Seems like advertising and HIGHWAY ROBBERY by not putting forth what a consumer can actually expectWhat about the other $or so they over charged for the last years since we have had internet service or so to a customer of almost years

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Cincinnati Bell stated that the charges ($98.24) were for services provided in January and February, however the "services they provided" DID NOT WORK I called multiple times about this issue (more than the two times Cincinnati Bell is claiming) and their own representative acknowledged that we did not have working internet (the service Cincinnati Bell was paid to supply) since January 20, 2017, one day after they set up the service This issue is not resolved and the matter is not "closed" as Cincinnati Bell wants it to be The matter will be closed when Cincinnati Bell waives the charges of $from my account, since I did not receive the services (working internet) that they are charging me for I had been a loyal customer to Cincinnati Bell since and was not once late on a payment The customer service I received from Cincinnati Bell when I called to request a refund of these charges was poor at best and it has only gotten worse I have never been treated so poorly by a company in my life and the fact that Cincinnati Bell is refusing to waive the charges ($98.24) for their inability to provide working internet service, is truly a shame If this matter is not resolved (Cincinnati Bell waiving the charges of $98.24), I will be more than happy to share this story with anyone and everyone that will listen and advise friends, family, and coworkers to either cancel their Cincinnati Bell services and/or never sign up for Cincinnati Bell services Regards, [redacted] ***

I have issued a credit for the cable outage in the amount of $Cincinnati Bell considers this complaint closed Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward

[redacted] Revdex.com # [redacted] Account ####-###-####, [redacted] Dear [redacted] and [redacted] , Cincinnati Bell has tried to reach out to you multiply times, please supply a good can be reach number or contact Cincinnati Bell’s porting department due to leaving call back information in order to assist you Per our porting department: Tried to contact customer however received voicemail several timesLeft message, advised to contact Cincinnati Bell to give date of availability for the installation Thank you, [redacted] Executive Care Cincinnati Bell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***

May 5, [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to your Revdex.com complaint I have reviewed your accountThe port request for your telephone number was received on 4/8/with requested due date 4/14/No request to change this due date or cancel the port was receivedThis is why your Cincinnati Bell services went down on 4/14/as scheduled Per our records account number ###-###-#### [redacted] was activated in your name on 4/29/I apologize the correct number was not given to you when this new account was activatedI have already processed an order to reactivate ###-###-#### and as I advised I will contact you as soon as this order completes The new account number to give to your current provider will be ###-###-####,***Please make sure they use this account number to submit a new port out request Since the new account wasn’t activated correctly I will have the final bill sent to my office, and will make sure it is adjusted in full once the number is ported out and the account is closed Please call me at ###-###-#### if you have any questions or concerns regarding the port request or your Cincinnati Bell account It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so in this matter Tina Executive Care Agent Cincinnati Bell Telephone

I have sent a request to repair department to see if a credit is due to the customerI will respond as soon as the repair group gets back to me Executive Care Cincinnati Bell Telephone

February 3, [redacted] RE: CBW ACCOUNT # [redacted] Cincinnati Bell is responding to the complaint that was filed with the Revdex.com concerning your past due wireless account In reviewing your account, I have found that services were rendered to you for wireless service and the bill was not paid The account has been sent to [redacted] The current balance that was given to [redacted] for collection activity on behalf of Cincinnati Bell Wireless is $ The breakdown on the balance is as follows: 10-26-thru 11-25- $ Monthly bill 11-26-thru 12-25-$ Term fee and monthly bill 12-26-thru 01-25- $ Late Fee 01-26-thru 02-25-$ Late Fee According to our records and bills that we have on file this debt is owed to Cincinnati Bell Wireless According to our records we have the correct address on file and you have been contacted by the outside collection agency Please call [redacted] to make payment arrangements ###-###-#### Cincinnati Bell is not able to have this debt removed from your credit report we are showing this debt is owed to CBW It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter [redacted] Executive Care Representative Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint received call from low level tech that again provided incorrect informationStill have dynamic IP address I am at least calls and over minutes on the phone and still paying for a static IP address that I have not had since August/ SeptemberThis is a result of a mistake your organization made last fall (changing my ip and service)At this point I'm not so much concerned about the overcharges and poor customer service as I am about getting my static ip backI travel a lot for work and require access to my computers when onsite with clientsI would gladly trade all the discounts/credits you gave me for the static ip I am paying for Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and while the credit has been issued to my account I believe this is part of a greater concernWhen a company exploits customers just because they can should be a crimeSince I was never asked about the 'supplemental service bundle' I should receive a credit for that as wellI'm sure if they look at their records, whatever the service was, was never accessedIf this isn't something the Revdex.com can resolve, perhaps it's an FCC issueIt certainly is a case of a consumer being charged for services they don't need Regards, [redacted]

I would like for the internet service that I pay for to be stable, functional, and reliable If that means that they have to upgrade their infrastructure, so be it Currently, I pay for a service that I do not receive

July 24, [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to your Revdex.com complaint I have reviewed your account and have found the discrepancy in your bundle pricingIt is noted that your original order was missing a 3rd box that would have been free for the 1st year or serviceOnce that box was added you began being charged the $monthly service fee for the additional set top box Per our phone conversation when representative’s thought they had resolved this issue for you there was a system error that was keeping the 3rd box from receiving the discount offered I have already corrected this error and the monthly service fee for your bundle is now $before taxes It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize that we have done so in this matter Tina Executive Care Agent Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The competitor that is noted will wave the modem fee if you do not use their equipmentI am not using Cincinnati Bell's modem, I returned the one offered in September of 2014.To state that everyone is charged the fee is proof that Cincinnati Bell is artificially inflating their monthly fee and engaging in advertising a lower price than reality Regards, [redacted] ***