Star Office Supply

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This is still NOT addressing the issue, I am aware of a past due amountIt it appears they’re still charging me more money because they’re are acting like I just ordered new serviceI want a call from corporate and explain this and get my bill to a reasonable cost, not as I was told by a representative Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The response I received from Cincinnati Bell is the exact response I received months agoDue to my personal experience, I cannot consider this issue resolved simply by the representative saying that the note on my credit report will be removedI will continue to check for updates to my credit, but until the charge has been actually removed from my report, I would like to keep this as an open case Regards, [redacted]

June 10, [redacted] Re: ###-###-####, [redacted] Dear [redacted] ***, Cincinnati Bell has reviewed your accountYou had a limited promotional price that endedYou have since cancelled all services with Cincinnati Bell and ported out to another provider Cincinnati Bell’s records do not indicate any orders to install a phone lineThere was a pending order for 06-08-to remove the landline that was cancelled by youThe notes state that you changed your mind If you would like to switch back to Cincinnati Bell please call our sales office at ###-###-#### It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Sincerely, Rhonda Executive Care Cincinnati Bell

[redacted] Revdex.com # [redacted] Account # [redacted] Dear [redacted] , Please be advised that Cincinnati Bell’s Executive Care team is handling the case Thank you, [redacted] Executive Care Cincinnati Bell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Cincinnati Bell has a known issue with their cable service but do not have ETA on when it should be fixed but in the meantime customers are to pay their bills for services they don't get Also, for a person to come to my home to investigate other cable issues that may or may not be fixed, the known issue would still not get fixed Why would I agree to that? I want all issues fixed and resolved I have had the issue since May and it's has only gotten worse Cincinnati Bell is "claiming" they were only made aware of the issue of channel freezing now If their customer service agents were recording tickets/calls, Cincinnati Bell should know that this is has not just popped up now.The other topic of discussion was how rude and disrespectful their call center agents are As well as the call center agents cannot resolve technical issues when you call them I was on hold for hour and minutes one time, over minutes multiple other times The call center is located in the Philippines and they don't speak or understand English I was informed yesterday that they don't have records of all my calls/tickets.As a new customer of months, this is very disheartening to not only have issues with services that I pay for and extremely poor customer service but there is no resolution as to when the issues will be fixed Why as a customer should I continue to pay for services that I don't receive? Regards, [redacted] ***

December 18, [redacted] RE: [redacted] Cincinnati Bell is responding to your Revdex.com complaint I apologize for the confusion and misinformation you received over the phone regarding your refund check The credit that was applied was being held up in our systems so a refund would not generateThis issue has been resolved and as I advised over the phone we have issued your refund check in the amount of $ I have documented your experience and issues and sent this in for coaching and training It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize that we have done so in this matter [redacted] Executive Care Agent Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I was told that I would receive a call back on July 10th from cooperate office, I never received that call back I was also told that a tech was going to come to my house between 10am-noon last week, I called them to confirm that someone would be here between those hours and was told again someone would be here I took off work (again) and no one showed up or called me to cancel When I called Cincinnati Bell later that day I was told that someone showed up at 8am and no one was home so it was cancelledThe appointment was made for 10am-noon for the very reason that I was going to be at work I again lost more money from taking off work for nothing Prior to this I was told that I would get a free upgrade to Fiber from all of the problems that I had for over weeks, I spent over hours talking on the phone with techs in those weeks, took off work twice, and now I'm being told that none of these notes were put into their system and they want me to pay for an upgrade so that things will work properly Everything worked fine for almost years and now suddenly I have to upgrade for things to work? None of this makes any sense, I will not pay to upgrade anything when my current issues aren't even being properly taken care of Still waiting for that phone call back from cooperate office Regards, [redacted]

November 20, [redacted] ** [redacted] RE: [redacted] Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning your monthly charges I have forwarded your complaint on to a Supervisor who has corrected the billing and made adjustments to your account in the amount of $ You currently have a zero balance after the payment of $that was made today Going forward, your bill we be $ This amount does not include taxes and fees It is never Cincinnati Bell’s intention to mislead or frustrate our customers in any way On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter In the future, we hope to provide you with the customer service you should expect from Cincinnati Bell Telephone Please feel free to contact our office at ###-###-#### if you should have any additional issues Sue Executive Care Agent Cincinnati Bell Telephone

Per our records this issue has been resolved On 12/29/9:40:PM the customer canceled the repair visit that was scheduled and said all services are workingCincinnati Bell considers this complaint closed and resolved Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward Executive Care Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***Customer called Revdex.com 6/indicating she has not received the promised check for $to date

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This contract is more than years old and the terms were months This contract is not valid and the fees are not valid Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The response from Cincinnati Bell was insubstantive and patronizing This information was already known and is irrelevant I agreed to pay $per month for Internet access services, not $or any other amount The business's failure to properly plan for their expenses to operate and maintain their facilities is not my fault and that cost burden should not be placed on me or any of their other customers Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below To answer their question, yes, I have contacted rebate headquarters numerous times in the last yearI haven't this monthThey are the ones that who have told me, "It's in the mail" numerous timesThey have also told me that Cincinnati Bell requires that I be charged this extra fee to have the card sent to my new correct address, yet can never tell me who I need to speak with about thatThen they tell me that in reality the rebate headquarters is a division of Cincinnati BellI'm tired of the run aroundSend me the full rebate to my correct address Regards, [redacted]

February 19, [redacted] RE: [redacted] Dear [redacted] , Cincinnati Bell has reviewed your rebuttalThere is no new informationYou are receiving the best possible speeds for your area Cincinnati Bell has documented your concerns and this is reviewed by our Executives weekly Cincinnati Bell considers this complaint closed Sincerely, [redacted] Customer Care Cincinnati Bell

[redacted] Revdex.com # [redacted] Account # [redacted] Dear [redacted] , We have received and reviewed your concerns with your Cincinnati Bell account # [redacted] ; and the issues you are having I apologize for any inconvenience this may have caused you We are showing the owner of the home is under [redacted] If wanting to set up a residential account under that name, she would need to call Cincinnati Bell at ###-###-####; and request an additional residential line in the home Your internet account would remain the ***e under your information Due to [redacted] has your social security number, you would want to put a password on your account, in order for no information to be given without verifying password you have given It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Thank you, [redacted] Executive Care Cincinnati Bell

May 22, [redacted] [redacted] ** [redacted] ** [redacted] RE: Fioptics Account – [redacted] I am responding to the Revdex.com complaint that you filed regarding the internet service First of all I have spoken to [redacted] today and explained to her that a bad piece of customer premise equipment in the field is creating an issue for multiple users connecting to the same equipment We are working to isolate the user and resolve the issue Customer troubleshooting is actively underway today and as a result, we hope to isolate the trouble equipment and resolve I have issued a X time courtesy credit to the account of $ Repair has issued a total credit for downtime of $so going into next month’s bill you have a credit of $ I would like to let you know that the complaint is in the Executive Office and I work directly with the Execs at Cincinnati Bell and [redacted] will be made aware of this issue and we will be sending training and coaching and developing to improve the process of the escalations so that this type of issue does not happen again We hear your complaint and we are working diligently to resolve your issue It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter [redacted] Executive Care Representative Cincinnati Bell Telephone

I have sent the customer copies of the last bills she received for this account to her email address provided in the complaintI advised her of this in my response to her first rebuttalI also provided her the contact info for [redacted] (###-###-#### and Cincinnati Bell’s Final Bill Department ###-###-#### in my responsesI have explained numerous times that it is Cincinnati Bell’s right to collect on final bills by use of an outside collection agencyShe has called our Collections group regarding this account as well while this complaint has been workedShe has been advised by these reps as well that the account will not be pulled from the outside collection agency since the charges are validShe has the option to pay either [redacted] or Cincinnati Bell by contacting the provided #’sThanks, *** Executive Care RepresentativeCincinnati Bell's Executive Office

January 25, [redacted] RE: [redacted] Cincinnati Bell is responding to your Revdex.com rebuttal I apologize if there are different emails you have found to be missing from your webmail inboxPer our records [redacted] was able to locate the emails you previously submitted as missing and they were indeed delivered to your inboxIf you are reporting different missing emails you will need to reach out to Technical Support and provide them with the dates, times, and email addresses they were sent from in order for [redacted] to launch a 2nd investigationIf these emails were somehow deleted previously when you were having password issues it is very unlikely they will be able to retrieve them Per the notes on your account your internet security has already been activated and as a courtesy you are receiving it free for monthsThere is no record of a call into Care to report any internet or security issues since it was added to the account and you were walked through the setupIf you are having issues you must reach out to Technical Support to troubleshootYou can reach Technical Support by calling ###-###-#### As previously stated a courtesy credit has already been applied to your accountNo further credits are applicable at this time since your internet and complimentary email services are working Cincinnati Bell is closing this complaint with the Revdex.com Tina Executive Care Agent Cincinnati Bell Telephone

November 4, [redacted] *** [redacted] RE: [redacted] Cincinnati Bell has never offered a promotion for $for 30MB internet service.Our current promotion is $for monthsCincinnati Bell considers this to be closed and will not respond to any additional rebuttals SueExecutive Care AgentCincinnati Bell Telephone

March 28, [redacted] Cincinnati, Oh RE: ###-###-#### Cincinnati Bell is responding to the complaint that you filed with the Revdex.com of Ohio concerning your Final Bill In reviewing your account, I found that the Bill dated February 17th in the amount of $was not paid Your number was not ported out until 03-10-You were billed up to 03-07- The Final bill had late fees which I removed The Long Distance charge of $was for service from 02-05-up to 03-05- Cincinnati Bell bills the long distance one month in arrears I made adjustments today in the amount of $ The balance owing on the final bill at this time is $ It is never Cincinnati Bell’s intention to upset our customers in any way On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Sue Executive Care Agent Cincinnati Bell Telephone